Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 6408357
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Sony XM4
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones!!! sound is great and the EQ is great to personalize to your liking. Noise cancellation is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Tendo,
That's perfect! Hearing this wonderful review makes us happy as well. We're glad that you are pleased with the sound quality and noise canceling capability of our WH1000XM4. It's nice to hear that you were able to personalize the sound setting like the EQ to your preference. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Great headphones!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, clear and great software to set them up. Not as loud as I would like but they always connect well with my Galaxy S22+
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JonT, thanks for choosing and purchasing our product. We're glad you are enjoying our industry-leading noise cancelling headphones. We understand your feedback regarding the volume level of your Sony unit. Please follow this link to isolate the issue:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752812.html?search=volume%20level
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Solid Headphones! Not Disappointed.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are everythjng that I wanted. The noise canceling helps you create a whole new experience. Amazing headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DjR1,
Thank you for the purchase! We're happy to hear that you like the noise canceling of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
The best of the best
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't usually splurge of things. I wait for deals but I needed some over the ear headphones and these don't disappoint. Top of the line noise cancellation, amazing crisp sound, and tons of features. If you get these on sale don't hesitate
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Theguy, choosing these headphones will definitely be worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Ralph
Thing thing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s pretty good and durable too, I wish the charger was longer, but overall it was a good thing to grab first if you didn’t have a pair before
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Akash,
We’re glad the WH-1000XM4 is serving as a great first pair of premium headphones and that you're finding them durable for daily use! While the included 20 cm (approx. 8-inch) USB-C charging cable is designed for portability, you can safely use any longer, high-quality USB-C cable you have at home to make charging more convenient. We hope you continue to enjoy the industry-leading noise cancellation and long battery life. Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Battery life
Good for a year…
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent for at least a year with everyday use. Then it made a screeching feedback sound that hurt my already sensitive ears. Going to Geek Squad for help.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BunnyG, Awesome! We are so glad to hear that you are happy with your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Good quality!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable, nice sound and easy to use. I recommend!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Wednesday, Thank you for this amazing review of your WH-1000XM4. We're glad you love the comfort, excellent sound quality, and overall features of your headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. The headphones blend sophisticated style with exceptional comfort. Super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. And with a lighter-weight design, you'll barely notice you're wearing them. Thank you for your purchase and for the 5-star rating! -Jess
- Pros mentioned:Sound quality
Quiet please !
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds really good .Year is 2024 and it's still good if you compare to other headphones !
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bozkurt, great! We're glad you like the sound quality of your new headphones! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Like it
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with the product with good sound quality and optimal noise cancellation. It can get lose with time though.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Diwa, Awesome! We are so glad to hear that you are enjoying the sound quality and amazing noise canceling of your new WH-1000XM4 headphones! Thank you so much for choosing Sony! -Carl
Great for under 200$
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A little old but for under 200$ they are a fantastic deal and a great gift!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the wonderful review, Zuccaro!
We are so pleased to hear that you feel the WH-1000XM4 headphones represent a fantastic deal for under $200! While newer models are available, the XM4 continues to deliver industry-leading performance, and we agree that it makes for a great gift and an exceptional value.
It's rewarding to know that this headset continues to be a favorite among our customers.
Thank you again for sharing your experience and for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Perfect Sound Quality Great Price
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They have a perfect sound quality and is a really good price. Perfect Christmas or birthday present!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CrystalCara, we're glad you like the sound quality of our product. Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Would’ve kept if they were cheaper!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I liked these a lot, but definently overpriced. (I own expensive stuff I don’t mind spending money on quality). They feel easily breakable and not super comfortable on the ears. Sound quality pretty good in to comparison to Bose and beats. Noise cancellation is really awesome although I notice a high pitch sound that kind of makes the cancellation not as satisfactory.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Okay,
We're glad that you like the sound quality of the headphones. Make sure to take advantage of the additional features on the Sony Headphones Connect app. Having the latest software installed (via the Sony app) will provide optimum performance.
Sony takes all feedback seriously. Rest assured that this will help us improve our products. Thanks for sharing your review and for choosing Sony.
~Ralph
- Pros mentioned:Comfort, Sound quality
Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So comfortable and easy to set up. Really does cancel out the noise.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KLM1,
We're glad that you like the comfort, noise canceling function, and had an easy time setting up the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wear it to the gym all the time. It felt a little cheaply made but really made up with all the features and sound quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Testerman,
Thank you for purchasing our Sony WH1000XM4 and for sharing your honest review. We are truly delighted to hear your satisfaction about our XM4. We're glad that you can use it to your gym session all the time and appreciate the sound quality and features of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Great ANC headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones sound great to me, but the ANC is where they really shine. They outperform my old Beats Studio 3’s in ANC performance. It’s also nice being able to up load EQ settings into the headphone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FlipFlopJigglyJam,
You made the right choice! We're glad that you like the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Best headphones around
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Listen when i tell you these are noise eliminating im telling you nobody could get my attention without tapping me 30/10 would buy again
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Said, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort
Really great Earphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have tons of ear-wear and am an audiophile. Gone through pretty much everything (Bose/Sony/IEMs/etc) and these are amazing. For over the ear super comfortable too. Wore them on a 10 hour journey and no problem
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Madray,
You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Great Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Made this purchase for my daughter who loves them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AndrewP,
Thank you for choosing Sony!
It brings us great joy to know that the WH1000XM4 headphones have been a wonderful gift for your daughter. Hearing that she loves them truly inspires us to continue delivering exceptional audio experiences for every listener.
Best regards,
-Fred
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good sound. Sounded like really clear and a TV like experience of sound
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello JaneS,
Thank you for choosing Sony.
We're glad you enjoyed the WH1000XM4's sound quality. It truly provides a clear and immersive audio experience reminiscent of a TV-like sound. In addition to its outstanding sound performance, the WH1000XM4 also features advanced noise-canceling technology that adjusts to your environment, creating an optimal listening experience whether you're at home or on the go.
Best regards,
-Fred
Sony xm4 review
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are good headphones for commuting or just hanging out but I wouldn’t recommend for the gym because they’ll get dirty easily .
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MiuL,
We're so glad to hear that your Sony headphones are making both your commutes and downtime enjoyable! Thank you so much for your wonderful 5-star rating—it's fantastic knowing their versatility and reliable performance add comfort and quality to your day, wherever you use them.
Thank you for choosing Sony—wishing you a vibrant day!
DiegoV.