Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 6408357
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the WH-1000XM4 headphones highly for their exceptional sound quality, comfort, and impressive battery life. Many appreciate the solid bass, lightweight feel, and great fit of the headphones. However, some customers have experienced inconsistent connectivity, find the touch controls less than ideal, and feel the price could be more competitive, while others desire a higher maximum volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Slight upgrade.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Same as the old 1000xm3's but with better noise canceling, automatic pause when taking off the headphones and thats about it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ffman7,
Thanks for sharing your review and experience with the WH1000XM4. We're glad that you like the noise canceling function and wearing detection of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Same great Bose quality. Love the silencing feature
I would recommend this to a friendBrand response from SonyListens
Posted .Hello BigGame,
That's great! Thank you very much for your purchase and we are truly delighted that you love the noise canceling feature of our WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! Enjoy! - Marco
- Pros mentioned:Sound quality
Great sound quality with ease of pairing.
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and easy to pair. The only downside would be the choice of materials as it is feels very light and fragile. The padding on the ear cups are comfy but I feel that they are difficult to keep clean without wearing the material out.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Hwangatron3000,
We're glad that you like the sound quality of headphones and had an easy time pairing them with your source device. Your feedback about the design and hardware is greatly appreciated. We hope you continue to enjoy these amazing headphones.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Anc top tier
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing quality. Anc second to none. Essentially a minor upgrade to the 1000mx3 or is it's xm3 Sony and their lol names but still def worth the upgrade.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Stuffandthings,
We're glad that upgrading to the WH1000XM4 was worth it. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great gift
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son loves it. Definitely blocks background noise
I would recommend this to a friendBrand response from SonyListens
Posted .Hello CristinaH,
Great! We're happy to hear that your son enjoys listening to his favorite music without the hassle of the outside noise, thanks to the superb noise canceling capability of our WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! Enjoy! - Marco
- Pros mentioned:Sound quality
Just buy it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Obviously amazing. A no-brainer if you want good, comfortable noise canceling headphones. Sound quality is great too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kathryn, we're glad you like the comfort and sound quality of our product. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing SONY. ~Earl
- Pros mentioned:Sound quality
Buy today
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best head set without noises around you to be heard.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GaryCarr, We are glad that you like your new Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase. Enjoy! Vincent
Good Headphones
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.To date, these headphones are working great! Good purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello NancyT,
Thank you for choosing Sony!
It brings us great joy to hear that you're enjoying your WH1000XM4 headphones! Thank you for sharing your positive experience with us. We appreciate your support and hope you continue to love your purchase!
Best regards,
-Fred
- Pros mentioned:Sound quality
Headset
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality perfection fare not bad could be better
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello ErikG,
Thanks for purchasing our WH1000XM$ and for giving it a 5 star rating. We are pleased to hear that you are satisfied with the quality of your headphone. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Solid Headphones With NC
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid HeadPhone with NC got it on sale it is normally for 350 but got it for 300 on sale worth the price good sound and does a good job blocking outside noise
I would recommend this to a friend - Pros mentioned:Bass
Very good headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones were great and very bassy the eq is helpful to tune your music to your liking.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Abel, Thank you for this amazing review of your WH-1000XM4. We really love you love the exceptional bass, sound quality, and overall features of your headphones. It's good to know you're utilizing the built-in equalizer on the Sony Headphones Connect app. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thanks for choosing Sony! -Jess
- Pros mentioned:Sound quality
Best beast
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice overall , very good headphones would recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AntonioC, we're glad you like our product! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Excellence and great value
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality and sound. Definitely will recommend the purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lourdes, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
XM4 Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was really good, I would say even better than the xm5's.
I would recommend this to a friendBrand response from SonyListens
Posted .Good day, kwharanaz!
Great! Thank you for sharing your review and for giving our Sony WH1000XM4 a 5-star rating. We''re glad that you appreciate the quality of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Great sound quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Theu sound great and have solid noise cancellation. 4 stars due to them randomly powering off while actively using them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Evan,
Thanks for sharing your review and experience with the WH1000XM4. We're glad that you like the sound quality and noise canceling function of the headphones. It's unfortunate that the unit turns off by itself. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app). Make sure to charge the built-in battery sufficiently. Resetting and initializing the headset may also help resolve the issue. Please refer to the steps on these links:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html
Hope this helps. If still not resolved or you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
- Pros mentioned:Sound quality
Amazing Sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love the sound and quality. These are far better than the Bang & Olufsens I was considering or the Bose, especially when paired with an IPhone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MNDE,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great sound quality, great at blocking noise!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A perfect gift for my husband while working from home, he uses them to tune me out while I’m on calls and the kids while they chat online. Better than Bose!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LettyM,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
~Ralph
- Pros mentioned:Sound quality
Amazing quality!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These work great! They block out the noise perfectly. Not even my step dad who refuses to get hearing aids and watches his tv at max volume gets through them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jnagle,
We're glad that you're having a great time using the noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
- Pros mentioned:Sound quality
Sony
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best sounding headphones. Noise cancellation is phenomenal. Highly recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlvB,
Great! We're glad that you are enjoying the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Amazing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic headphones that work well with every device I've tried. The noise canceling feature works really well.
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome to hear that, Troy! We're extremely pleased to hear you are enjoying the superb features, excellent noise cancellation, amazing sound, it works great with all your devices. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Jess