Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 6408357
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the WH-1000XM4 headphones highly for their exceptional sound quality, comfort, and impressive battery life. Many appreciate the solid bass, lightweight feel, and great fit of the headphones. However, some customers have experienced inconsistent connectivity, find the touch controls less than ideal, and feel the price could be more competitive, while others desire a higher maximum volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Great headset
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great and simple noise canceling headset. Highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi McDonough,
Awesome! We're glad that you are enjoying these amazing noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Sony Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and product. Was readily available and did curbside pickup. Even on sale.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Toner,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
Great sounding headphones! .... When it works
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sounding headphones! .... When it works I'm on my third pair of this model. Not a fan of the Gen 5's design. The first one developed a weird issue. The noise cancelling would randomly choose to blast your ear with noise, in effect assisting you in simulating what tinnitus feels like. I later found out that "Oily ears"? can cause a weird issue with the Noise cancelling headphone in the ear cups clogging. This is the first time i've heard of this, as my XM3's have never has an issue after years of use. The second time, the ANC just completely died on a random afternoon.... One second your listening to music on the plane, then all off sudden the ambient sound no longer gets removed & you hear the lovely roar of turbines. Hopefully this third pair works. Best Buy Warranty has really worked out for this pair. Random note: the New Bose QC 45 has odd channeling issue on their earcups. Either you don't notice & it's great or you do notice it & you can't unnotice afterwards. :(
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Vita,
Thank you for sharing your feedback with our Sony WH1000XM4. We're thrilled to hear that you appreciate the sound quality of your XM4. We regret to hear as well that you are having some issues with the headphone. Please allow us to help on this. You may find these links helpful.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752839.html
Hope this helps.
We'd like to make sure you are taken care of. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BBY Username:
Telephone Number:
Model Number:
Additional Information regarding your experience with the XM4:
Regards,
Marco
- Pros mentioned:Sound quality
Noise cancellation amazing!!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love them! The sound is amazing and the noise cancellation is fantastic.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mjay, Great! We're thrilled to hear you love the amazing sound quality and industry-leading noise cancelation of your new Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
Just buy them
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very Nice headphones...you will not be disappointed!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NicoleMiles, Thank you for giving the WH1000XM4 a perfect rating!
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Awesome!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very pleased! Noise canceling very impressive while on flights. Love the features.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi bigK, Awesome! we're glad that you like the noise canceling feature of your headphones. The XM4 is indeed perfect for flights. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Nice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product awesome Sound would recommend to anyone
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Robert,
Amazing! We're thrilled that you like the sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Sony headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better than Bose. Great quality and sound. Always thought Sony was an excellent brand.
I would recommend this to a friend - Pros mentioned:Sound quality
Great choice for over-ear headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good pair of headphones- I’d say even better than comparable Bose headphones...
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RealEmmettS,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
-Ralph
- Pros mentioned:Sound quality
Block out the noise
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.High quality sound and noise cancelling great on planes and around the house
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kevin! Glad to hear that you are happy with the sound quality and noise-cancelling of the WH-1000XM4 Headphones. If you have not already, you may download the Headphones Connect app to access our features which include the equalizer to fine-tune your listening experience.
Regards,
Carl
- Pros mentioned:Sound quality
Perfection!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sound incredible! They are expensive but there is no going back once you try these!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi eaglenut1, we're glad that your investment is worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Ralph
- Pros mentioned:Sound quality
Quality
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best noise canceling headphones on the market to date. Bar none.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Liberator24, Awesome! We're thrilled to hear that you feel theWH1000XM4 is the best noise-canceling headphones on the market. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
Sony headphon
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Highly recommend. I really liked it. It is high quality product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Headphone, That's great! We're very happy to hear you're enjoying your new Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
Good could be greater
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This brings the noise cancellation tool that you want. The sound quality could be a little better and also the app could be but overall it's a very good product!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Noah, We appreciate your feedback about the sound quality and the app of your new Sony wireless headphones. The sound quality may also depend on your music source. The higher the quality of your source, the higher the sound quality you will get. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Vincent
- Pros mentioned:Sound quality
good product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good for studying or when you want quite time from outside noise
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pinball,
Amazing! We're glad that the headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Best Headphones in 2021
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best headphones in 2021. The Noise Cancellation is awesome.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Rambo,
We are glad you like the noise cancelation of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Sound quality
Outstanding
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are very premium headphones. The noise canceling is easily an A+. No regrets!
I would recommend this to a friend - Pros mentioned:Sound quality
Outstanding
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are very premium headphones. The noise canceling is easily an A+. No regrets!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chris,
We're glad that you're enjoying the amazing features of the headphones particularly the noise canceling function. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
- Pros mentioned:Sound quality
Don’t for me, big ears.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If only you don’t have large ears, noise cancelling is top notch
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ravitej, We're glad that you like the noise canceling function. We're also sorry if the design doesn't suit your ear size. The WH1000XM4 has an adjustable headband to suit your wearing preference. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Great headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. Great noise cancelling too!!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nope,
Awesome! We're glad that you like the noise canceling function of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph