Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 6408357
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
unecessarily annoying experience
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best headphones I've ever had, or they would be if the announcer voice and button press beeps weren't 3-4 times the volume I listen at. They have amazing sound, and amazing noise cancelling but every time you press any button for any reason you receive a sonic bee sting. I tried to power through it but I've given up on these headphones and sony as well because both sets of sony headphones I have do the same thing with no ability to turn it off. I feel bad for hating on these for such a petty reason but there is literally no reason I shouldn't be able to turn off the announcer or beeps.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JimjoJim,
We're glad that you like the sound quality and noise canceling function of the headphones. It's unfortunate that you are not having a complete experience because of the voice guidance function. Your feedback is greatly appreciated. Voice guidance and notifications can be disabled through the Sony Headphones Connect app. However, some important notifications and guidance will not be disabled even if the setting is set to off. Please refer to these links for more information:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752742.html
https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP0002935906.html
Hope this helps. In case you need further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with the WH1000XM4.
Sincerely,
-Ralph
Sony Social Support
Worth every penny!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have a few bluetooth headphones but these are definitely the best. Calls sound great even when walking in busy city streets. The mic is always clear and blocks out street noise very well when talking.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ssilva,
You made the right choice with the Sony WH1000XM4! We're glad that you like the call quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
I love these headphones!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly these headphones meet my needs. However if I were to compare these to the airpod Max that my wife owns… i think i like the maxes better when it comes to noise cancelling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DarthDad, we're glad you are enjoying your new headphones! We appreciate your feedback regarding the noise canceling feature of your Sony unit when compared with other brand. If the effect of noise canceling is not sufficient, you can follow this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html?search=noise%20canceling
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Excellent noise canceling headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Son is having a blast with this. Great for phone calls and music videos.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Fola,
Great! We're glad that your son is having a great time using the headphones. Good to know that it works great for phone calls and music videos. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
Good Headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good set of headphones. Only complaint is that the microphone when on calls does not isolate noise very well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi blep, Thank you for your positive feedback on the WH1000XM4. We appreciate your comment about the microphone's noise isolation during calls. The noise-canceling technology in our headphones is designed to reduce ambient noise for the user, but it does not extend to the microphone used for calls. This means that while you benefit from reduced background noise, the person on the other end of the call may still hear some ambient sounds. We are continuously working to improve our products and your feedback is valuable in helping us enhance the user experience. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Sony's best yet
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones in audio quality with excellent noise cancellation!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bbygamer31, Thank you for giving the product a perfect rating! Good to know you like the excellent noise cancelation and sound quality of these headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
Great sounding headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice headphones but they can make your ears warm But they sound good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sergio, Thank you for the feedback on your experience with your WH1000XM4. We take into consideration all feedback to improve the performance and quality of our products. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
Great headphones
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones! Used every weekend to see YouTube concerts in the apartment at maximum volume.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ChristianM,
That's nice! We're delighted to hear that you enjoyed watching YouTube concerts with our XM4. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
The Best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have a pair of the M3’s glad I did upgrade, Sony has done it again !!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bigcharm,
Great! We're glad that you like the improvements we made with these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.Thanks for choosing Sony.
~Ralph
Nater2244
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this a lot but I did a big mistake so I'm going to try to get the cheaper one
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nater,
Thanks for commenting! We're thrilled to know that you love your WH1000XM4. If there’s anything that we can do to help, please feel free to email us at socialsupport@am.sony.com with the following details and we'll be more than happy to assist you.
Name:
BestBuy Username:
Model Number:
Issue/Concern:
Telephone Number:
Thank you so much for choosing Sony!
Best regards,
Romeo
Sony Social Support
Trouble Charging
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked really good for about a year or so then I began to have trouble charging them. I used them a couple times a week for the first four months then accidentally left them at home when I went on a six month trip. When i started using them again they worked just fine but after about two months of consistent, 6 days a week use, they just seemed to stop charging. I bought new chargers and everything yet they only charged on a whim. I guess “technically” they will charge but it’s basically on a hope and dream. Other than that the headphones work great.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JaiW,
While we're glad that you like most of the features, we are sorry to hear your headphones do not charge properly. I can definitely see how this would be frustrating for you. We appreciate the steps you've gone through to isolate the issue. There are few things that you can check moreover.
Charging cannot be done.
1. Be sure to use the supplied USB Type-C cable.
2. Check that the USB Type-C cable is firmly connected to the headset and the USB AC adapter or computer.
3. Make sure that the USB AC adaptor is firmly connected to the AC outlet.
4. When charging the headset through a USB port on a computer, try the following as well:
- Make sure that the computer is turned on.
- If the computer is equipped with multiple USB ports, use another port.
- Connect the headset directly to the computer without using a USB hub.
- If the computer is in Standby (Sleep) or Hibernate mode, place it back to normal mode.
- If the computer is running on Windows 8.1, use Windows Update to update the operating system.
Refer to this link for more information: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00267822
Resetting the headphones may also help resolve the issue. Visit this link on how to reset the headphones: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html
If the problem persists, further troubleshooting may be required or the headphones may be malfunctioning. Please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Jess
Great quality!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this headset so much that I brought one for myself and gave one to my brother for a gift!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello GinaN,
That's awesome! We're glad that you are loving the quality and performance of our WH1000XM4. Thank you for choosing Sony! - Marco
Sony headphone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I simply love it. Though it’s a bit big and heavy for a woman’s head yet I love it. I also like it’s blue color
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MaryamR, Fantastic! We're thrilled to hear you're satisfied with your new purchase. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
Good sound
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best of the best I love the sound. Just get it and try them out
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Concerned,
Awesome! We are glad you like the sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Regards,
David
- Pros mentioned:Sound quality
Sony ear headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good ear headphones. I like this product. Good noise cancelling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sonyheadphones, We are happy that you like your new Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Vincent
Sony headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best headphones I got it. The workers at Best Buy help me and recommend me to get this headphone. And it is amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RobertR, we're glad you like our industry-leading noise canceling headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Requires a lot of set up
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had Boise comfort quiet which I liked well the reviews claimed these to be the best they sound good but I have had 2 updates connection problems and they require a lot of set up even taking pictures of my ears which I still have not been able to accomplish as my phone won’t recognize my ears.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jody, we regret to hear that hasn't lived up to your expectations. We would like to know more about your concern and turn your experience around. Please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Ralph
Sony Social Support
- Pros mentioned:Sound quality
Good sound, but a big flaw.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality us really good. But when I turn my head left to right, there is a temporary disconnect. I think I’ll go back to Best Buy swap them out.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello RAV32,
While we are happy that you like the sound quality of our WH1000XM4, we're sorry to hear that you are having disconnection issue. Please allow us to help and turn this to a better experience. If you haven't returned the unit, you may try these troubleshooting steps. Please check this helpful link.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752755.html
The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking!
Hope this helps and thank you for choosing Sony!
Regards,
Marco
- Pros mentioned:Sound quality
Style
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.better then “beats” headphones sound and look………..
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Good, we're glad you like the sound quality and design of our industry-leading noise canceling headphones. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
- Cons mentioned:Price
great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, just wish they weren't quite so expensive
I would recommend this to a friendBrand response from SonyListens
Posted .Hi rthr, we're glad you like our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl