Customer Ratings & Reviews
- Model:
- WH1000XM4/S
- SKU:
- 6408357
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
New favorite pair of wireless headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it. Purchased for long trips. Easy to use touch interface and setup, even without the app, which I understand that gives you access to additional features.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ITDept, Thank you for the 5-star rating! We're glad you love the ease of use and cool new features of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
Pleased
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Volume could go a bit higher, but sound quality is fantastic.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Listener,
Good to know that you like the sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Your feedback about the volume function is greatly appreciated. Thanks for choosing Sony!
~Ralph
GREAT!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Upgrade from XM3s. The bass isnt as hard hitting as the CM3s but the soundstage is better. Co-sign on these headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Abstrakt,
Thank you so much for the 5-star rating! We're glad you like your WH1000XM4 headphones. Intelligent and intuitive, these headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! - Kris
Quality equal and greater
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Same features as the previous MX3’s. The multi device support was a mischievous needed upgrade. Easy buy. Got it of best buy on pre order. Arrived on 19th August. Amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Abiram, we're glad that you like the upgraded Multipoint function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Ralph
- Cons mentioned:Volume
Good value
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty good for the value. Volume wasn’t loud enough for me.
I would recommend this to a friend - Pros mentioned:Sound quality
Sounds good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds good. Sounds really really good. So good. The sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Crunchy,
Awesome! We're glad that you are enjoying the sound quality of the headphones. Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thanks for choosing Sony!
-Ralph
Best headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I’ve ever purchased. I had the apple air pod max and they were great but too heavy and hard to workout in
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChadP,
Great! Thank you for your purchase and we are honored to have customers like you. We're glad to hear that you like your new Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony and we hope you enjoy your headphones from here on out. Have a great day!
-David
- Pros mentioned:Sound quality
Good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, as usual Sony proved it again. I fee bit heavy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Vijay,
We're glad that you like the sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Your feedback about its weight is greatly appreciated. Thanks for sharing your review and for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing quality and very nice design. The noise cancellation is the best part.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jimmy, Awesome! We are glad to hear that you are happy with your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Everything I ever wanted in over ear headphones!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound, greeat fit, supreme noise cancellation, I LOVE these things!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Beetz, Awesome! We are so glad to hear that you are happy with your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Straight lemon unit. Battery issues.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought one of these. Straight lemon. Unit came with 10 per cent battery. Left if on charge for a couple of hours, then tried again, it showed 100 per cent battery. I connected it to phone and right away I get the message "Low Battery, please charge". Left it again overnight charging, next morning same thing. Tried different cables and block, same result. I ended up returning it and getting a different one off of another retailer. Other than that, the sound was amazing and noise cancelling the best I've gotten so far. Definitely love the headphone, not the lemon I got from BestBuy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MalL, Thanks for sharing your experience. While we're glad you liked the sound quality of the headphones, we're sad to hear that your device has battery issues. This is definitely not the case especially with our premium models. We hope you'd still consider our products in your future purchase. Regards, -Craig
My opinion
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I enjoy these headset for the gym,really good for the price indeed!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JasonM,
You made the right choice! We're thrilled that these headphones are perfect for your lifestyle. Thank you for choosing Sony!
-Ralph
Awesome product by sony
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product is awesome but I didn’t get my price Match for best buys online price. Not cool, The headphones themselves are just what I thought they would be. Online reviews are on point!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Applehead! Excellent choice! We are so glad to hear that you are enjoying your new WH1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
Good Headphones!
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really great headphones! Really allows you to enjoy everyday music because of the Hifi-Res! Only think I didn't like that much is the quality of the materials used to make the headphones. I feel that it is easy to break! Also had an issue with noise canceling 8 months in.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi cjsanchez408,
We're glad that you like the sound quality of the headphones. We appreciate your review about the design of the headphones. It's unfortunate that you experienced an issue with the noise canceling function. Help guides and manuals are available on our support website. You may find these links helpful:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00204483
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/results?query=noise+canceling
If you continue to experience the issue or you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Issue:
Additional Information regarding your experience with the WH1000XM4.
Sincerely,
-Ralph
Sony Social Support
- Pros mentioned:Sound quality, Weight
Finally the perfect headphones!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best noise canceling headphones ever purchased. Lightweight and comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MartaO, Thank you for the 5-star rating! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Good quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Loving these headphones so far. Great color and quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi dan5,
Great! We're glad that you like the color and quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
Best headphones out there!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased my Bose 700 a month ago and I was extremely disappointed by the quality of them based on the price. I found out these were announced a week ago, so I returned them and purchased these. Best decision so far :)
I would recommend this to a friendWireless headphones Sony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its nice but may be I had higher expectations. I did not find sound quality very impressive. Gave it to my child to use for online classes but the auto sound fade feature is not responsive enough e.g. during lecture, instructor's voice would fade if asked a question but then would stay faded during the answer and would miss out during reply
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AValidnickname,
We appreciate your review of the headphones. Make sure to update the software version of the headphones (via the Sony Headphones Connect app) for optimum performance. Sony takes all feedback seriously. This will certainly help us improve our products. Thanks for sharing your review and for choosing Sony.
~Ralph
YUHHH
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] there so mhm (just like the song by Kai) hahaha. but fr tho these are amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi suesue, we're glad you are enjoying our industry-leading noise canceling headphones. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Earl
Love it
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still works well a year later! Might buy another one as a birthday gift.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KatN, Awesome! We are so glad to hear that you are happy with your purchase! Thank you so much for choosing Sony! -Carl