Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 10947879
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are pleased with the impeccable sound quality, comfort, and amazing battery life. They also appreciate the lightweight design, good bass, snug fit, and decent active noise cancellation. However, some customers find the product to be a bit pricey and note that its portability could be improved. Additionally, concerns have been raised regarding inconsistent connectivity and the maximum volume level.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Amazingggg
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing !!! Noise cancellation. And easy to use. Also very comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chris, We're delighted to hear that you are enjoying your headphones. Thank you for choosing Sony. Carl
- Pros mentioned:Sound quality, Weight
Must buy!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing quality. I researched and tried multiple different NC headphones and these are by far the best. Also very aesthetic, lightweight and easy to transport
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChelseaR,
Awesome! We're glad you found the best headphones that perfectly suits your needs and expectations. We really appreciate you like the quality, design, lightweight, and portability of the unit. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! - Kris
- Pros mentioned:Battery life, Sound quality
Worth every penny
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are awesome! Fantastic battery life and quality of sound!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EdwardG, Awesome! We're glad that you're enjoying your headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Nice headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable, noise cancellation is pretty good a the padding it good as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Marlene,
Thanks for your review. We're glad you're enjoying the sound quality and the noise cancellation feature the WH1000XM5 headphones come with! The earpads were designed to be comfortable in different situations and environments.
Thanks for choosing Sony!
-Aldair
- Pros mentioned:Sound quality
Awesome sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very great sounding headphone. Bass is just prominent sounding.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kuyabodjie36!
Thank you for your feedback on the Sony WH-1000XM5 headphones. We are thrilled to hear that you appreciate their impressive sound quality and prominent bass!
We appreciate you choosing Sony!
Best regards,
Estefany
- Pros mentioned:Comfort, Sound quality
Great!!!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really love these because they are sooo comfortable compared to my airpod max and the anc is just as good if not better. The soundis not as good but its good enough especially for airplane rides..Get these !!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Solo6000, We're glad to hear that you love this WH-1000XM5 Wireless Noise Cancelling Headphones. Our ultra comfortable WH-1000XM5 headphones rewrite the rules for distraction-free listening and exceptional call clarity. Two processors control multiple microphones for unprecedented noise cancelling while Auto NC Optimizer automatically optimizes noise cancelling based on your wearing conditions and environment. The specially designed 30 mm driver unit delivers superior sound quality for all your entertainment. Thank you for giving the product a perfect rating! Jay
- Pros mentioned:Sound quality
I love my Sony XM5's!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are absolutely phenomenal! The sound quality is excellent. I tried the Bose competitor and the Sony headphones had noticeably better sound quality. With the noise cancelling on I feel like I'm somewhere else. The touch controls are so easy to use and very convenient. The cover-to-hear feature is great. It lets you hear someone while also providing a social que that you are busy, to keep conversations short.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Poorcustomerservice, We appreciate your feedback. We're also glad that you are enjoying the features of your headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Amazing headphones
|Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] These are some of the most comfortable headphones I have ever worn. The noise canceling is a life saver for traveling to. Absolute must for planes!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jb1rd, We are glad to hear that you are happy with your purchase! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Sound quality
Excellent sound quality.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound and build quality,battery life………..
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jjpt,
Great! We're glad that you like the sound quality, design, and battery life of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Sony xm5
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sounding earbuds and they are very comfortable for long listening
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BraylonB,
Thank you for the purchase! We're glad to hear that you like the sound quality and comfortable design of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Comfort, Sound quality
Buy it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic. Great product for the price! Great sound quality and comfort
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LisaM, That's fantastic! We're thrilled to hear that you love the amazing sound quality and the impressive noise cancellation of your WH-1000XM5. It's great to know that you find them extremely comfortable for long wear without causing any discomfort. Enjoy and thank you for choosing Sony! -Jess
- Pros mentioned:Comfort, Sound quality
Love these!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these! The sound is great and the comfort is top notch!! I thought it would be tricky flying with them because of the longer case but I didn’t have an issue at all!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Demi,
Thank you for the purchase! We're glad to hear that you love the sound quality and comfortable design of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
Incredible Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I originally bought these headphones for a video editing because they have both Bluetooth and wire capabilities. The sound quality is incredible compared to all of the previous brands I’ve used, and the app is easy to use and has many different features that I’ve never seen before. I would highly recommend these headphones for anyone who enjoys high-quality audio.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LorenO,
We are ecstatic to learn that your WH-1000XM5 headphones are proving to be such a versatile tool for your video editing and personal listening! It is wonderful to hear that the jump in sound quality and our feature-rich app have provided a new level of audio control you haven't experienced with other brands. Whether you are plugged in for precision editing or using Bluetooth on the go, we are thrilled to be your top recommendation for high-quality sound.
Thank you for trusting Sony to power your creative work and your music.
Regards,
Dominick
- Pros mentioned:Comfort, Sound quality
Very nice.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable, and the sound is great. Fantastic noise cancellation
I would recommend this to a friendBrand response from SonyListens
Posted .Wonderful, PaigeR! We're glad you found the right headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
The Best Headphone eve!
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are amazing. I use them especially when I am flying. They are great travel headphones. Noise cancellation is the best. You can tune out everything. You can control the mode on your phone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dorsett,
Thank you for your 5-star review of your WH-1000XM5! We're so happy to hear that they are making your flights and travels so much better. It's fantastic to know you're enjoying the incredible noise cancellation and that you're able to completely tune out everything around you.
We're glad you're also taking advantage of the control features. The headphones have our Auto NC Optimizer, which automatically adjusts the noise cancellation based on your wearing conditions and environment, even considering atmospheric pressure—a perfect feature for flying.
Thanks for choosing Sony, have a nice day!
DiegoV
- Pros mentioned:Comfort, Sound quality
Great Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. Amazing sound quality and very comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Wonderful, KevinH! We're glad you like the sound quality of the headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Comfort, Sound quality
Great headset!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Most Comfortable headset I've ever owned. Great sound quality, noise cancellation and the extra QoL features just work and add to the experience of using the headset.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Braden321,
It is our pleasure to hear your valuable feedback! We're really glad you are enjoying the incredible sound quality, comfortable fit, noise cancellation, and features of your new headphones. The WH-1000XM5 have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing SONY! - Kris
- Pros mentioned:Comfort, Sound quality
Too sensitive
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the Headphones and thought they were cute but i did not like the fact that I could not wear them to the gym because they can’t get wet and because they were so sensitive on the outside I couldn’t lay in my bed with them! However the sound quality was amazing and they were pretty comfortable!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LizbethC,
Thank you for sharing your thoughts on the WH-1000XM5 headphones. We're thrilled to hear that you enjoyed the sound quality and found them comfortable! We understand your concerns about their sensitivity and water resistance for gym use. We value your feedback. We always strive to improve our products based on customer experiences.
Thank you for choosing Sony.
Best regards,
- Stephanie
- Pros mentioned:Battery life, Sound quality
Sony WH-1000XM5 earphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing audio, it’s easy tu use, the battery life it’s good and recommend!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rigo, Thanks for the 5 -star rating! We're glad you are happy with your new headphones. Enjoy and thansk for choosing Sony. -Craig
Amazing headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones, best purchase of headphones. The design is very nice and comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, CarlosB!
We’re so glad to hear that these were your best headphone purchase yet! We put a lot of thought into the noiseless design of the WH-1000XM5 to ensure they aren't just sleek and modern, but also incredibly comfortable for all-day listening. It's great to know that the combination of style and fit is hitting the mark for you. Thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team