Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 10947879
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers praise the impeccable sound quality, exceptional comfort, and amazing battery life of the product. They also appreciate its lightweight design, good bass, snug fit, and decent active noise cancellation. However, some customers have noted concerns regarding its portability, price, and occasional connectivity issues. A few also wished for louder volume and water resistance.
This summary was generated by AI based on customer reviews.
My favorite headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve always been a headphones/earphones fanatic. For the longest my favorite was the Powerbeats pro because of the quality. But the quality from these were amazing, the fact you are able to use the sensors on the ear muff for many things is awesome. The noise cancelling is elite and you are also able to customize them with the equalizer. These are also a lot better than the AirPod Maxes and never fall off my head. I also haven’t charged them in like 2 weeks and they still have battery
I would recommend this to a friendBrand response from SonyListens
Posted .Hi swirlmycurl, Amazing! We're happy to hear that you like the noise canceling function, use of Equalizer, and quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Fantastic every day headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones start to finish. I’ve been wanting these since they came out and once I saw the $70 sale I finally made the purchase. I’ve had no issue with them so far, they’re very comfortable and sound fantastic. The app is slightly lackluster but gets the job done. I wish the unboxing experience was a little better but to me the simple design just means that most of the cost is in the product itself. Unfortunately they don’t fold up and thus are a little cumbersome to tote around. Absolutely would recommend to anyone.
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing SONY. ~Erin
- Pros mentioned:Sound quality
Best you can get straight from box
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Some of the best lounging or flying headphones you can get, no complaints but the Sony headphone app could be a little better
I would recommend this to a friendBrand response from SonyListens
Posted .Hi andrew, Awesome! We're thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Incredible noise canceling
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are incredibly good at canceling noise. Even windy days will sound like the air is still. Bass is very strong and can be adjusted in the Sony app. I do have some complaints though. They don’t fold as small as the xm4s, they don’t lay on your chest ear cups down (see photo), and they make the gesture sounds with the gestures turned off. The last one is the worst thing about the headphones, which I think says good things about them overall. Again, best ANC I have ever experienced. They are also very comfortable!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JulianC,
Thanks for sharing your 5-star review and experience with the WH1000XM5. We're glad that you are enjoying the noise canceling function, sound quality, and comfort of the headphones. Your feedback about the design is greatly appreciated.
Our ultra-comfortable WH1000XM5 headphones rewrite the rules for distraction-free listening and exceptional call clarity. Two processors control multiple microphones for unprecedented noise canceling while Auto NC Optimizer automatically optimizes noise canceling based on your wearing conditions and environment. The specially designed 30-mm driver unit delivers superior sound quality for all your entertainment. Thank you for choosing Sony!
-Ralph
Awesome headphones, easy to use sound mix app
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased these over the Apple Airpod Pro Max, even as a heavy Apple product user. I was torn between the MX5’s and Apple Pro Max. Watched several reviews from audiophiles and they all pointed towards the MX4’s and MX5’s for sound quality. Their recommendations did not let me down, these sound amazing. While Apples headphones sound great, the constant power drain on the Max’s is a no go. Having to recharge every few days without even using them was a terrible design.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Vomi, We're glad to hear that you chose these WH-1000XM5 Wireless Noise Cancelling Headphones. Our ultra comfortable WH-1000XM5 headphones rewrite the rules for distraction-free listening and exceptional call clarity. Two processors control multiple microphones for unprecedented noise cancelling while Auto NC Optimizer automatically optimizes noise cancelling based on your wearing conditions and environment. The specially designed 30 mm driver unit delivers superior sound quality for all your entertainment. Thank you for giving the product a perfect rating! Jay
100% reccomend
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent noise cancellation and clear, detailed sound. Very comfortable and light. Battery life last a long time. Very good pair of headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mora,
We're so happy to hear you're loving the excellent noise cancellation, clear sound, and comfort of your WH-1000XM5 headphones. It's fantastic to know the long battery life is also a standout feature for you.
Thanks for choosing Sony.
Best regards,
Eliab
These will not fail you
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Over the last two years these have been my go to and still look brand new. Yea they do stink after gym workouts but are much easier to freshen up than other headphone brands. The sound quality is top notch and noise cancellation does not disappoint
I would recommend this to a friendBrand response from SonyListens
Posted .We want to thank you so much for taking the time to give us your opinion about our Wh-1000XM5 model!. They typically maintain a good appearance if handled with care. They do look great though!. We've got users that find satisfactory audio experience for gaming, music, and streaming movies. This motivate us to keep the best quality possible on all of our products. Thanks for choosing Sony. -Milton
Sony XM5s
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones with amazing sound quality and stellar noise cancelation. Honestly I debated between these and the AirPod Maxes, and I’m glad I chose this one (my wallet is happy too lol). I’ve tried both on, and couldn’t see a difference in sound quality. Also these are great for traveling, if u don’t mind the bulk of the carrying case. It filters out loud engine noise and children screaming on flights, and lasts for 25+ hours, so I’d definitely recommend!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Christian, We're delighted to hear that you are enjoying the sound quality and noise canceling function. These headphones are perfect for travelling. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Best headphones ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best audition from headphones. This is my first time not buying apple headphones, and I will never go back since this is so much better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DavidC,
You made the right choice with the Sony WH-1000XM5! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Amazing Product
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product, i never one of this before and I been like a year this those and still work really good
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KarimeP,
You made the right choice with the Sony WH-1000XM5! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-Ralph
Amazing
|Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Bought these headphones with already high expectations as i needed headphones to work on homework while being at school and these exceeded my expectations and the noise cancellation is super good on them only complaint is the feature to volume down and up and fast forward etc you have to watch a video on it to explain the whole concept to you but overall really good headphones and theyre better than the airpod pro maxs!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jcte,
Excellent choice! We are very glad that we've exceeded your expectations with your new Sony WH1000XM5 headphones. Nice to know it suits your needs. However, we're sorry to hear your difficulties on operating the headphones. You may find this link helpful on how to use the touch sensor control panel:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534542.html?search=control
In case you need help with your headphones, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We appreciate your feedback. Thank you for the 5-star rating and for choosing Sony! - Kris
great headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.best headphones i’ve owned. the noise cancelling is excellent and the battery life is very long. the sound quality is also amazing. the only minor thing is that they get slightly unco to wear after a long period of time, for me it’s on the top of my head where the band is. other than that, i use them daily and they’re my favorite headphones i’ve owned
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ajms,
Thank you for taking the time to share your review with us! We're thrilled to hear that you're enjoying the impressive noise-canceling feature, long battery life, and exceptional sound quality of your Sony XM5 headphones. It's wonderful that you’re considering them among your favorites.
However, we sincerely apologize for any discomfort you’ve experienced during extended wear. To help enhance your experience, we recommend checking out this link for tips and suggestions on wearing your headphones: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000539062.html.
Hope this information helps!
If you need further assistance or have additional concerns, may we contact you directly? If so, please email the following information to socialsupport@am.sony.com. Apologies if you've already shared this information with customer service — we just want to ensure we have your most accurate details:
Full Name:
Username:
Telephone Number:
Additional Information regarding your experience with the XM5 headphones.
Thank you for your patience!
Sincerely,
Maria
Review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this products I got this in feb and reviewing now. Sound quality is really nice blocks the noise so well and it doesn’t even hurt the ears.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello PriyaD,
Thank you for your fantastic review of the WH-1000XM5 headphones! We're thrilled to hear you're loving the product and that the sound quality is meeting your expectations. The noise cancellation is a key feature we're proud of, and we're so glad to hear it's working well for you without causing any discomfort.
Thanks for choosing Sony, have a musical day!
DiegoV
- Pros mentioned:Sound quality
Rain39
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review."The sound quality and noise cancellation on these are great and perfect...
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RainelA, Excellent! We're delighted to hear that you like the sound quality and noise cancellation. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
10/10 recommend
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones. They are really noise canceling like they say! I've had them for a while and i recommended!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CaitlinE, Amazing! We're delighted to hear that you like the noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Good headphones buggy software
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good hardware and comfortable. Some issues with software where audio disappears on mic activation whether you are on a call activating sir or etc. Good
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PranayA! Thanks for taking the time to share your review of the WH-1000XM5 headphones.
We are delighted to hear that you're finding the hardware and comfort of the headphones to be a good experience.
Your feedback on the audio disappearing when the mic activates; whether for a call or using a voice assistant like Siri, is important and we appreciate you bringing it to our attention.
Here are a couple of things you can try to resolve the audio drop-out:
1) The first step is always to make sure your headphones have the latest firmware. Connect your WH-1000XM5 to the Sony | Sound Connect app on your phone. If an update is available, install it.
2) Try resetting the headphones to their factory defaults. You can find the full instructions for this here: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541013.html
If needed, please don't hesitate to reach out to our dedicated support team directly at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks for considering Sony headphones and for letting us know about this issue.
Best regards,
Estefany
Sony-WH1000XM5
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are comfortable, sounds great, and they keep a charge. The only issue I noticed about them was the connection. The headphones do not connect to everything via Bluetooth. The only way I was able to connect to my laptop and PS5 was via wire. If I wouldn't be able to connect my headphones via Bluetooth to my phone, I would have returned them, because that's what I wanted them for. I use the headphones mostly for my workout music.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GenerationX,
We appreciate your feedback and we are sorry that you are having a Bluetooth issue with your headphones. These headphones can be connected to devices that support the Bluetooth A2DP. You can follow the suggestions here to isolate and hopefully resolve this pairing issue: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534625.html.
Despite your concern, it's good to know that you still like your headphones, especially their sound quality. If you are still having the same issue, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
Great headphones for any activity
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable. Noise canceling is great but could be a little bit better. I’ve had them for 4 months and have charged them twice. Insane battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DavisM,
Thank you for choosing Sony!
We're really happy to hear that you find the WH1000XM5 headphones comfortable! It's most rewarding to know that you appreciate the noise-canceling feature, and we appreciate your feedback regarding its performance. We're glad to hear that the battery life has exceeded your expectations, lasting through months of use with minimal charging. Thank you for sharing your experience!
Best regards,
-Fred
- Pros mentioned:Sound quality
Top of the class headphone's!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute bangers... you pay for what u get. Very high quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AdrianD, We're glad that you are enjoying your new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Best Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love them. They're the best headphones that I have had. Noise cancellation is nezt level and the details of each song, amzing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi We're glad that you are enjoying the noise canceling function of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin