Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 10947879
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are pleased with the impeccable sound quality, exceptional comfort, and impressive battery life of these headphones. Users also frequently highlight the lightweight design, deep bass, and effective noise cancellation as standout features. While the product is highly regarded, some customers noted concerns regarding its portability, premium price point, and occasional connectivity issues. Overall, the feedback reflects a high level of satisfaction with the device's performance and build.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort
Perfect gym gear
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them work through the trenches of high intensity very adjustable comfortable and can handle the sauna app works well can be glitchy if not updated normally
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, SamuelS,
Thanks for the great review and the 5-stars rating! We are glad our headphones have effectively met your needs. Keep enjoying the amazing sound quality from the headphones, and their amazing Noise Cancelling feature!
Thanks for choosing Sony, have a fantastic day!
-DiegoV
- Pros mentioned:Bass, Sound quality
Great bass sound
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Way better than the beats pro headphones cant compare to bass or quality sound
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ortega,
Thank you for your purchase and we are honored to have customers like you. We're glad to hear that you like the bass sound quality of the Sony headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Favorite workout headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and bass! I truly enjoy wearing these headphones while working a sweat!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Justin,
Thanks for sharing your positive feedback! We're thrilled to hear that you're enjoying the sound quality and bass of your new WH-1000XM5 headphones. They are designed to deliver an exceptional listening experience, and it's great to know they're working so well for you.
Just a friendly note: while these headphones are perfect for everyday use, they are not specifically rated for sweat resistance. For heavy workouts, we recommend a model from our sports and active wear lineup.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Sound quality
I love these headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great quality, great sound, great noise cancellation, great design
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi StephG,
Perfect! We're glad that you like the sound quality, noise canceling function, and design of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Love these
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones, easy to use, love the touch features on the side. Only thing I don’t like is having to use the Sound Connect app and only being able to connect to 2 devices at once. Besides that, great quality sound, amazing noise cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RyanK,
Thank you so much for your wonderful review! We're so glad to hear that you're loving your Sony WH-1000XM5 headphones and enjoying the touch features, sound quality, and noise cancellation. We appreciate your feedback about the app and device connections — it's always helpful for us to know how we can improve. We hope your listening experience continues to be immersive and enjoyable!
Thank you for choosing Sony!
-Maria
- Pros mentioned:Comfort, Sound quality
The
|Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Really good sound and comfortable, liitle tricky using the touch panel though
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Richard, Awesome! We are so glad to hear that you are happy with your new headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Awesome!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these sony headphones! Great sound and very comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JordanH Amazing! We're delighted to hear that you like the sound and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Great sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality excellent I found them uncomfortable so returned them
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello KenF,
Thank you for considering Sony products.
We’re honored to hear that you valued the excellent sound quality of the WH1000XM5 headphones. We also recognize that comfort plays a crucial role, and we truly appreciate your candid feedback. While this experience does not reflect the high standards we aim to uphold, your comments are invaluable. Please be assured that we will share your insights with our dedicated Sony team as we continue our commitment to enhancing product quality.
Best regards,
-Fred
- Pros mentioned:Sound quality
Great headphone if you don’t have a small head
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality, have been working great for me. Bluetooth connectivity is also really good, but the fit is slightly lose on my small head, so probably not a good choice for people with small heads cause it slips off especially during workouts
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FarwaI, Thanks for the feedback. While we're glad you like the sound quality, we're sad to hear that it didn't fit you well. Make sure to adjust the headband slider accordingly to prevent it from falling off. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Great sound have to have one
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound. You got to get one. Seems to be built well. Ajustment to fit head size is great too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Beng, Great! We're glad that you like the sound quality, built, size, and fit. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality, Weight
Awesome headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are reallh great excellent sound quality for normal ears, very lightweight and soft
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Themanspiderman, Awesome! we are so glad to hear that you are happy with your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Happy buyer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality, great audio, very easy setup (iPhone) and comfortable even after hours of use
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Drew, Amazing! We're very happy to hear you like the great sound quality, ease of setup, comfortable fit, and overall quality of your new Sony XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Sound quality
Amazing
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this headphones, great battery life, top of the line noise cancellation, and amazing sound overall.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kyle, Excellent! We're glad that you are enjoying the battery life, noise canceling function, and sound quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Amazing sound quality and customer service
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones have amazing battery capacity. The sound quality is amazing. There are button options to make it where you can pause, skip and fast forward in such easy and convenient ways. The customer service was awesome and staff was helpful in helping me decide when model to purchase
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MollyM, Amazing! We're thrilled to hear that you are enjoying your new headphone. We appreciate your feedback and thank you for choosing Sony! Regards, Erin
- Pros mentioned:Sound quality
Amazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are a true upgrade from the XM4s in every way; though the question remains of how significant of an upgrade? The sound quality and isolation is amazing. Not quite at the Airpod Max level - but impressive nonetheless! The touch controls on the right ear up by itself makes these an intriguing option to consider when looking for a high quality, excellent sounding pair of headphones! I’m glad to have received these over the holidays!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi StellarOdin, Awesome! We're glad that you are enjoying the sound quality and features of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Great sound
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I used these for an international flight last yr. They are very easy to use and have a great sound. I just tap and move my finger up and down on the ear piece to adjust station, song chouce and volume. I recommend highly
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nana3Times, We're glad that you are enjoying your new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Love, love, love these Sony headphones!!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones. I bought them for my fiance as a birthday gift and now wish I’d bought them tor myself! Excellent sound and noise cancellation! They also feel really good and are really stylish; even the carrying case is cool. These are our 1st pair of Sony headphones and so far so great! I hope they stand the test of time. As of now, I’d definitely recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PeeWee, Amazing! We're glad that you like the sound and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Amazing features
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I finally landed on these after trying a few other headphones. The audio quality and customizability are great and the awareness mode made them a keeper!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlanR,
We're so happy to hear you're loving the WH100XM5 Headphones! It sounds like you found the perfect fit. Great to hear the audio and awareness mode sealed the deal.
Thanks for choosing Sony.
-Aldair
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality and noise cancellation! Bought them because I fly a lot for work and they’re great for blocking out all the noise in airports and on the plane. Highly recommend, if you have extra money laying around.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LuisJ, Thank you for the awesome review! We're glad you like the excellent noise canceling feature of your Sony WH1000XM5 and it's great to hear that it blocks out all the noise in airports and on the plane. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
I like them
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are comfortable and the sound quality is really good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KnickKnacky, Amazing! We're glad that you like the sound quality and comfortable to use. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin