Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 10947879
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers praise the impeccable sound quality, exceptional comfort, and amazing battery life of the product. They also appreciate its lightweight design, good bass, snug fit, and decent active noise cancellation. However, some customers have noted concerns regarding its portability, price, and occasional connectivity issues. A few also wished for louder volume and water resistance.
This summary was generated by AI based on customer reviews.
Not what i expected from a pair of $300 headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones when i first got them were great but in further use they take time getting used to if your someone that want to sing along to songs while listening these aren’t for you. but my biggest issue is a year of having the plastic that connects the band and muffs broke…and it’s a 300 pair headphone so with buying these get the warranty and don’t wear these like beats it’s more for a work setting but honestly not worth the $300 their other alternatives.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ZacharyD,
Thank you for sharing your feedback with us. We are truly sorry to hear that your WH-1000XM5 headphones experienced a break in the headband structure after a year of use. We understand how disappointing this is, especially for a premium product you initially enjoyed.
Regarding your experience with singing along to your music: it sounds like the Speak-to-Chat feature may be active. This is designed to pause audio when you speak, but it can be easily disabled in the Sony Sound Connect app so you can sing along uninterrupted.
While our standard warranty policy covers manufacturer defects or internal malfunctions, it typically excludes damage resulting from physical stress or impact. However, we want to ensure you can get back to your music as soon as possible.
To help get your headphones back in working order, we have partnered with our authorized service provider, Encompass. They offer professional repair options and can be reached at:
Phone: 1-866-835-1146
Email: service@encompass.com
We appreciate your honest feedback regarding the build and utility of our products, as it helps us improve future designs. Thank you for considering Sony!
Regards,
Dominick
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphone build quality is great. Nice and clean seamless design. Earcups leather feels soft and comfy. Sounds are amazing but earcups a too shallow. It does not feel immersive so you will have to turn up the volume a little higher. Battery life is wonderful specially for long travel.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RJBihag,
That's great! We're glad to hear that you like the quality and design of the headphones. Your feedback is greatly appreciated. Thank you for choosing Sony!
-David
Sony Headphones GARGBAGE!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I WILL NEVER buy anything SONY again! I will never buy anything from the Jacksonville NC Best Buy store. I purchased the WH-1000XM5 headphones on the 25th of Jan 2026 to replace the WH-1000XM4 headphones that the slider adjuster headband broke after a couple of years. The XM5's broke slider adjuster broke after 3 months. SONY's products are garbage, customer support at SONY and Best Buy are also a Joke. The good old days of a company standing behind their product for a year of parts & labor is nonexistent. Now you have to pay for all these extra warranties and be members of this and that to get what should be a given automatically. Sony is no longer reputable, and Best Buy I figure will go the way of Bed Bath and Beyond. I will continue to purchase from Amazon. Sony wants me to send these off to somewhere and pay them $100 to try and fix. Ok let's see, paid 300 for them and now they want to charge me to ship them and pay another $100. So, I now have invested $400 into a garbage cheap plastic product. NEVER AGAIN!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello SaltySailor,
Thank you for considering Sony products.
We sincerely apologize for the frustration and inconvenience you have experienced with your WH-1000XM5 headphones and the service process. It is disheartening to hear that the headband broke so soon after purchase and that the repair options have added to your disappointment. We understand how important it is to have reliable products and support when issues arise.
While repairs and warranty services can sometimes involve costs beyond the initial purchase, we recognize that this can be frustrating and not what you expected. Your feedback highlights areas where we need to do better, and we will share your experience with the appropriate teams to help improve our customer support and product durability.
Best regards,
-Fred
- Pros mentioned:Sound quality
Valid
|Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Solid headphones, great noise canceling. Overall sound - 10/10
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, Sameerali! We're happy to hear that you are impressed with your new Sony XM5 Wireless headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! -Craig
Better than Apple AirPod max
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had both the AirPod Max and the Sony m5 and the Sonys are way better and better priced than the apples. Sound quality is better, better comfort, and noise canceling is far superior. Def recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Will, Thank you so much for the 5 stars! We're glad that you found your Sony XM5 headphones to be a worthy purchase due to their amazing sound quality, comfort, and noise-canceling capabilities. Thank you for choosing and recommending Sony! Enjoy! -Maria
- Pros mentioned:Sound quality
Noise canceling
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Noise cancelling is so good that when ppl call my name or for my attention I get yelled at bc I can’t hear them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ketchup amazing! We're glad that you like the noise canceling function of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Read this before you purchase the XM5s
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had these headphones for a year and a half, and I loved them. They had great audio quality, battery life, solid software, and features. Now I come to the reason for my one-star rating, and this is the part you should be aware of before purchasing this product. I came home one day and went to put on my headphones, and realized that the left hinge had almost completely snapped off. The product was never dropped, damaged, or misused in any way, and yet the hinge broke. I checked if other users have had this issue and was surprised to find that this was a known issue with the XM5s. I contacted Sony support and spoke to both their customer service and customer relations teams. Still, they said Sony would not cover this issue because it is physical damage, and offered a "low-cost" repair for $100. This directly conflicts with Sony's policy, which should cover "defects in materials or workmanship under normal use". I am extremely disappointed in the resolution to this issue because the product itself is great, but for a known issue resulting from inadequate manufacturing, to receive neither a proper recall nor a replacement/repair initiative is unacceptable. I am now stuck between either paying an extra $100 and spending multiple weeks to get the product repaired, essentially making the headphones cost $450, or selling them at a significantly reduced rate and eating up the cost of buying new headphones after 2 years. This defect and the resolution by Sony have been so dissatisfactory that I will likely never purchase a Sony product again. TL;DR: Sony headphones' hinge broke under normal use due to a known manufacturing defect. Sony's customer service denied any under-warranty repair/replacement option, citing physical damage in contrast to their policy. Offered me a long wait, $100 repair option. If you choose to buy the XM line of headphones, be aware that there are known product issues that likely won't get resolved even under warranty, and you should probably look to Sennheiser and Bose for better product/company satisfaction.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DanielV,
Thank you for taking the time to share your detailed feedback and experience with the Sony WH-1000XM5 headphones. We truly appreciate your recognition of their sound quality, battery performance, and features.
We are very sorry to hear about the issue with the hinge and can certainly understand how frustrating this must be, especially after you've been enjoying the product for some time.
While our warranty covers defects in materials and workmanship under normal use, it does not cover physical or accidental damage. This is why we offered a low-cost repair option, as it is the most practical way to resolve the problem for you.
Please know that your feedback regarding the hinge and overall experience has been shared with our product and support teams for review. We're continuously working to enhance the quality and durability of our products and appreciate you taking the time to let us know about this situation.
Thank you again for sharing your experience with us and for considering Sony!
Regards,
Dominick
- Pros mentioned:Sound quality
Sony XM5
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality and the noise cancellation feature is the best I’ve experienced!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kyley, Awesome! We are so glad to hear that you are happy with your new headphones! Thank you for choosing Sony! -Carl
- Cons mentioned:Portability
Good quality
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do like these headphones, but the XM4s are still better for portability
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Luis, You've made a great choice! We're glad you like the overall quality of your Sony XM5. We appreciate your feedback about the portability. The XM5 has a collapsible case that saves space and carry them effortlessly.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
Great!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the xm4s and my gf loved those so I went and got the next generation, she loves the shape of the case they come in (like a little backpack) and loves how seamless it is to adjust the wearability of them. They have great battery life, I sometimes don’t use them for a months at a time and they still have battery from when I first charged them, super good headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EddieS,
Very nice! Thank you for the purchase and we're glad to hear that she loves the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
Sony Headphones use for everything to listen too
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best headphones well worth the money. My granddaughter accidentally broke the first one and this is my second time purchasing them. That’s how Much I like them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NoreenFoulksHeadphones, we're glad you like our product. Thanks for choosing Sony. ~Earl
Strong recommend to buy these awesome headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Smoky pink is a beautiful mix of pink and lavender…. Love it! Great sound quality, connectivity and battery life, these are by far the best headphones to buy…go for it without a doubt.
I would recommend this to a friendGood sound, not so good housing
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had these for roughly six months and have used them virtually everyday. I love the sound they produce and the adaptive noise cancelling. I usually used then in transparency mode and would occasionally have to remove a earmuff if the person was speaking too softly. Unfortunately, I had to send them in to get repaired because the plastic housing broke. They were never dropped and essentially lived in the case when they weren't on my head. So I'm kind of at a loss as to how they broken. That being said, I have a sizable head (7 5/8 hat size) so maybe daily use did it. Either way I would reccomend these to a friend with a smaller head. I do wish they had some metal in the housing to make it a bit more durable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AveragePKMNCollector,
Thank you for the review! We're glad to hear that you like the sound quality and noise canceling of the headphones. We're sorry to hear that. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
We appreciate the recommendation and thank you for choosing Sony!
-David
Worth the money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound, fits around the ear perfectly, and noise cancellation surprisingly the best out of any headphones I’ve had.
I would recommend this to a friendManufacturer defect/Sony wont honor warranty
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Been using the Sony XM models since 2018 with the XM3's. Eventually to the XM4's and now the XM5's. I used my headphones roughly 8 hours a day pretty much every day and every pair held up just fine until the XM5's. This is my second pair of XM5's that have broken due to manufacture defect in the hinge. This hinge problem is a well known issue by Sony with hundreds of posts on various websites. Their own sony support forums has a post with over 12000 views for the hinge issue. For reference the rest of their posts only have a few hundred views, maybe breaking 1000 on one or two. The first pair of XM5's lasted 1 day after the warranty. The most recent pair only lasted 6 months. The only thing that has happened with these headphones is they go from my head to my desk to charge then back on my head the next day. Sony refuses to honor their 1 year warranty for manufacturer defects. Instead of fixing their mistake they will try to charge you $100 to fix their defect. If you look at any of the other broken headphone posts on bestbuy or wherever. ITS ALWAYS at the hinge. This is a clear defect and Sony like all large corporations try to play innocent. check the pictures in the post. got one of both pairs and then the most recent pairs break I really don't want to leave a one star review because these headphones sound AMAZING. and their battery life is fantastic and on top of that they charge quickly. 10-15 minutes and they are good to go usually. So if you are a minimum use headphone user these are probably okay if you got cash to spend, but i cannot recommend these. For $400 dollars a pop they should last more than a year.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi RezDogDre,
We're glad that you like the sound quality and battery life of the headphones. It's unfortunate that you are not satisfied with its design. Sony's commitment to customer satisfaction is our top priority. Rest assured that your feedback will help us improve our products and services.
We would like to know more about what happened and review your file. We also want to make sure that everything is handled accordingly. Please email the below information to socialsupport@am.sony.com.
Name:
Username:
Model Number:
Issue:
Telephone Number:
Case Number:
Sincerely,
-Ralph
3rd Set of Sony headsets
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love how sony has contuniously improved from the previous generations of MX headsets. I started with the 700’s, the quality of the set and sound are second to none for that price point. The noise canceling has also improved from the set I purchased two years ago. I use them at the gym every day and the battery life is incredible. Great choice for this price point. I recommend to all.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ezington, Great! We're please to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
SO WORTH IT!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.honestly, i had very high expectations for these headphones, and they didn’t disappoint! I love listening to my music very loud, they have great bass. Also, my opinion might not be the most valid since I’m not a headphone expert or anything like that, but they are amazing quality!! Very long battery life too, and it was very much worth the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi urm0m,
That's fantastic! We are extremely pleased to know that our WH-1000XM5 perfectly meets your expectations and that you love its amazing sound quality, long-lasting battery life, and reasonable price.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Thank you very much for sharing your great experience with our product and for choosing Sony!
- Romeo
Great but fragile.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best headphones I have ever used. The sound is great and the noise cancellation is better than anything you can dream about. I say this with the rider that I have 3 noisy toddlers. The only downside is the crappy fragile build. I have to careful all the time and I shudder to think of what will happen if one of my kids get their hands on it while I am not looking.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AkintobaK, You've made an amazing choice! We're glad you like the great sound quality and industry-leading noise cancellation of your new Sony WH-1000XM5. The WH-1000XM5 headphones have a robust design which helps prevent any type of breakage under normal use.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
Sonys
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Me and my partners use these everyday. We love them! We did have to put stickers on them to differentiate between who's and who's
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MichaelJ,
Thank you so much for sharing your experience with the WH1000XM5! We're thrilled to hear that you and your partner enjoy using them every day. The idea of using stickers is fantastic! Customizing them adds a delightful touch for organization. Thank you for selecting Sony!
Best regards,
-Fred
Couldn't be better
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best headphones i have owned. They might look big but they are smaller and lighter than you think. I work in a very loud environment, i can still hear things but its 5-10% of what i normally would. The quality is much better than other headphones i have used. I love these headphones so much i got a second pair. Definitely worth the money
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoesApartment, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl