Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 10947879
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are pleased with the impeccable sound quality, exceptional comfort, and impressive battery life of these headphones. Users also frequently highlight the lightweight design, deep bass, and effective noise cancellation as standout features. While the product is highly regarded, some customers noted concerns regarding its portability, premium price point, and occasional connectivity issues. Overall, the feedback reflects a high level of satisfaction with the device's performance and build.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Great headphones except battery and comfort.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones are amazing, and frequent updates improve the quality of noise cancelling. However the battery life on them is suboptimal and the headband has given me quite the head dent is uncomfortable after.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ryan, We're glad that you like the noise canceling function. We're also sorry to hear that the battery life and comfort did not meet your expectations. We'd love to help you troubleshoot your problem and turn your experience around. For optimum performance, please ensure the software is updated with version 2.1.0. You can check the software version by launching the Headphones Connect app. If you have concerns that battery life, please try the following steps here:
https://www.sony.com/electronics/support/articles/00204618?utm_source=glean
If this does not help, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
- Pros mentioned:Sound quality
Good quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They work great so far... my biggest concern was the noise canceling. I had looked at and tested several different headphones and while some were nice, i didnt find any that came close.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MadCas We're glad that you are happy with your purchase. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
great headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.call quality is nice and the active noise cancellation is great too. The sound quality is also very good and you can change equalizer in the app to suite your needs
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NoobType, Great! We're glad that you are enjoying the noise canceling, use of app, call and sound quality.The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Great
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphone. Best noise canceling I’ve ever experienced. Unfortunately, I had to return because of Apple ecosystem.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Abdu, Thank you for the positive review! We're glad you appreciate the top-notch noise canceling of the Sony WH1000XM5. I hope you consider our Sony products in the future. Thank you for sharing your feedback. -Sam
- Pros mentioned:Comfort
Excellent Headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best SONY headphone I've ever had. Very comfortable to wear for long period of time. Excellent noice cancelation. A little bit big carrying case to bring it around.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HungT, we're glad you are enjoying our product! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! ~Earl
- Pros mentioned:Bass
Bday gift
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My mom and I bought these for my brothers birthday and he loved them! I got to try them on and they have great bass and cool features like they stop playing music on their own when you take them off.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AletseM, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Perfect Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item was better than I expected! Definitely worth the money. Has a great sound quality compared to the Bose headphones. If I had the chance, I would buy these headphones again.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MaxM,
That's great! Thank you for reaching out to us today. We're always happy to hear from you. We're glad to hear that you like the sound quality of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. We're excited for your next Sony purchase and Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Beautiful sound and noise cancellation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound and noise cancellation are second to none in my opinion. If I must pick a fault it would be coming from the x4's The fifth is not as comfortable. Don't get me wrong it is still very comfortable but but the X4 is worth second to none in terms of comfort.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi impulsebuyer, Thanks for your feedback and insights. Sony values the opinions of customers and is always striving to provide the best experience possible. We are also glad that you like the sound and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Good Gym Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Use these at the gym and on lunch break. Sometimes at home. They are great for everything. Just make sure tk be careful with any liquids if you sweat a lot or get near water.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TimL, Awesome! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
MX5
|Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] it was a really good product. I really enjoy the music quality cause of the bass and tremble but the bad thing about this the padding on the headphones because it can be uncomfortable with big ears which I have. But overall I enjoyed them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi OscarS, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. We'll also take note of your feedback about the ear cushion (padding). Sony values the opinions of customers and is always striving to provide the best experience possible. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Perfect headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the perfect traveling and casual listening headphones! The active noise canceling helps immersion.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EdgarF, We're glad that you are enjoying your new headphones. Thank you for choosing Sony. Erin
GREAT HEADPHONES
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.GREAT PRODUCT. HIHLY RECOMMEND. BOUGHT THESE FOR MY SON FOR CHRISTMAS HE LOVES THEM. WE ONLY PURCHASE SONY PRODUCTS.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JordanP,
Thank you for choosing Sony!
We couldn’t be happier to hear that the WH1000XM5 headphones made such a wonderful gift for your son. It’s truly rewarding to know that your family continues to trust Sony products, and we appreciate your strong recommendation. Your loyalty means a great deal to us as we strive to deliver quality and enjoyment for every user.
Best regards,
-Fred
- Pros mentioned:Sound quality
WH-1000XM5
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good noise cancellation with an app that helps with its updates. The only problem would be its overtime wear and tear like any headphones, but overall the quality is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MartikaG,
Thank you for your time writing this review! We're glad you are you are enjoying the noise cancellation, companion app, and overall performance of your WH1000XM5. Sony values customers opinion and is always striving to provide the best experience possible. Thanks for choosing Sony! - Kris
- Pros mentioned:Sound quality
No need to hesitate
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best on the market right now. Great sound, features, and outrageous noise cancellation. I love them - my wife hates them because I can't hear her.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LarryL, We're glad that you are enjoying the sound, features and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones work as advertised. I could not hear any background noise while on the plane. It’s definitely a good investment and my first set of ear muffs style headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Leon Awesome! We're delighted to hear that you like the noise canceling function and work as advertised. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Excellent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Headphones. Connection always perfect, sounds incredible. 10/10
I would recommend this to a friendBrand response from SonyListens
Posted .Hi capo, Thank you for the 5-star rating! We're pleased to hear you like the great Bluetooth connectivity and incredible sound quality of your Sony WH1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Good product, just had issues
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Of course it's going to be high quality and the noise cancelation is absolutely wild but it mine had some issues where within the first week it stopped working. Also had some comfortability issues but that just might be me
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CSGamer,
Thanks for the feedback on the WH-1000XM5 headphones. We're glad to hear you're enjoying the high-quality sound and the impressive noise cancellation.
However, we're really sorry to hear that you've had some issues, though. Having them stop working so soon is definitely not the experience we want for you and we also want to make sure you're comfortable with your headphones.
To get this sorted out, please reach out to our support team. They'll be able to help you troubleshoot the issue and figure out what the best next steps are. You can locate their contact information here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you for considering Sony and for your feedback.
Sincerely,
Estefany
Excellent WH 1000XM5
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's great but I'm not sure if it's a large improvement from the previous model. I do like the carrying case, however. Much better design.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BenjaminB,
You made the right choice with the Sony WH1000XM5! We're glad that you like the design and carrying case of the headphones. Thank you for choosing Sony!
-Ralph
- Cons mentioned:Portability
Way Better than the Airpods Max
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There's no way you can go wrong with this as a travel device. The XM4s might be able to fold but these premium headphones paired with an android or iphone do much more to separate itself from the pack. Cheaper price as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jeff, Awesome! We're pleased to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
My Favorite
|Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] I love that they go over my ears, it helps with having piercings.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Valerie, Awesome! We're very happy to hear that these headphones go over your ears and you find it very comfortable to wear even when you have ear piercings. Thanks for choosing Sony! -Sam