Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 10947879
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers praise the impeccable sound quality, exceptional comfort, and amazing battery life of the product. They also appreciate its lightweight design, good bass, snug fit, and decent active noise cancellation. However, some customers have noted concerns regarding its portability, price, and occasional connectivity issues. A few also wished for louder volume and water resistance.
This summary was generated by AI based on customer reviews.
Best noise canceling headphones!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best noise canceling headphones that you can get, recommend to anyone and even cheaper than Apple.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Darbz17, Great! We're glad that you like the noise canceling function of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Sony XM5
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good , bought it instore nice service no defects
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SirinyaH,
Perfect! We're glad that you are enjoying these amazing headphones. It's also great that you were assisted professionally. Thank you for choosing Sony!
-Ralph
Best headphones on the market
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.headphones are amazing, best headphones on thr market as if right now!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Jayden,
That's great! We are truly happy that you are amazed with our Sony WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! - Marco
Perfect Headphone!!! Bought 2 for Me and My Wife!!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for Traveling!! Comfortable for Workout!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChrisPak, Amazing! The WH1000XM5 is perfect for traveling and we're glad that you are enjoying it and you find it comfortable to use for workouts. Thank you for choosing Sony. Erin
Awesome!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great! Used for work an flights! 5 stars
I would recommend this to a friendBrand response from SonyListens
Posted .Hi OwenH, We are glad that you like your awesome Sony wireless noise canceling headphones. You chose the best brand. Thank you for your purchase. Enjoy! Vincent
DO NOT BUY
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have never been so disapointed in a company than I am with Sony over these headphones. Sound quality is good. But they make them with cheap parts then charge you top tier pricing. I had the xm4 headphones, they broke. So I upgraded to the xm5 thinking its a new model so they fixed the issue. Nope, they have the same issue with these. When I called Sony and told them that my new headphones broke in less than 5 months. They told me it wasn't covered and gave me a link to spend another $100 to get them fixed. What terrible customer service and what kind of company sells a product they know is faulty and then doesn't even have the decency to replace them when they break due to a known issue. Disgusting
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jayfoo84,
Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience with the WH-1000XM5 headphones and the disappointment it has caused.
Your feedback is incredible important to us. If you would like to discuss this further or need additional support, please don't hesitate to contact us directly https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you for considering Sony products and for letting us know about this issue.
Sincerely,
Stephanie
Recommended!
|Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Love these headphones! Good sound quality and well made
I would recommend this to a friendBrand response from SonyListens
Posted .Hi chnkyixo, We're glad that you are enjoying the sound quality of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Sony WH100OXM5
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sound great but they have cracked by the speakers and are no longer wearable. Sony says the aren't covered by the warranty. Wont buy anymore of these had them 7 months
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Swoll, While we are glad that you like the sound, we regret that the headphones have a cracked by the speaker and no longer wearable. This is definitely not the experience we'd like you to have. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BBY Username:
Telephone Number:
Case Number:
Additional Information regarding your experience with the XM5
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Erin
recommended!
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] i love these headphones! i love the sound quality!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi chnkyixo, Great! We're happy to hear that you're enjoying the sound quality of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Poor design/quality
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've only had the headphones for 6 months and the plastic on the headband portion is peeling, the plastic/metal that connects the headphone to the heandband is broken rendering the left side useless and the speak to chat option will randomly turn on causing my music/sound to stop playing whenever it picks up me speaking or outside noise. Battery life is horrible, dies very quickly even after charging. Meanwhile I had my bose headphones for 2 years with no problems. I regret changing to sony, the only reason I did is because the cushion fell off of my bose (i didnt know they were replacable) and I didnt like the design for the new bose that came out. However due to this extremely poor experience with sony I will be going back to bose!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Michelle,
Thank you for your time writing this review. We're sorry to hear what happened on the headband portion and your dissatisfaction with the features, quality and design of the WH1000XM5 headphones. This is definitely not the experience we want you to have with our product. Allow us to help and do the best possible for you.
May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris
Not for Gym use
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for noise canceling when you need to get lost in your world in a noisy room, airport, or office. But I used them once in the gym and was sweating a lot, they developed visible cracks on the outside.
I would recommend this to a friend- Cons mentioned:Price
Terrible sound quality!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can't believe they sound so terrible that even EQ doesn't help. No base whatsoever, no matter what I do. Sony reduced the driver size from 40mm to a tiny 30mm, and it affects sound quality. Significant downgrade from XM3. I had to return them and buy XM4 instead. I can't believe two year old headphones sound much better than the new one and cost less. If they cost $150 I could tolerate that sound, but for $400 and after XM3 and XM4 they just dont leave up. Sony is going down the hill.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Arthur, we are sorry to hear that the headphones had to be returned. This is definitely not the experience we'd like you to have. We understand that everyone of us has different listening preferences, and we regret to hear that the sound quality of the XM5 did not fully meet your expectations despite using the EQ settings on the Headphones Connect app.
Your feedback is important to us as it helps us improve our products.
We are sorry for the inconvenience and we hope that you'll consider getting XM5 again in your future purchase.
Sincerely,
Erin
10/10 Recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.LOVE these headphones! The noise cancelling is amazing!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ToriW, Great! We're glad that you are enjoying the noise canceling function of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Save your money
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headsets kept jumping into voice recognition. Anything that I was listening to with automatically stopped when a voice in the room was heard. Also, I don’t like that they don’t fold like the previous ones. I’m sitting as Best Buy as we speak replacing them because they broke in my hand as I was trying to put them onto my ears. Not worth the 400+ dollars I paid for it. Last model was so much better. And these when you turn them, mom won’t even tell you that they’re on like the last pair/model.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi KitchenAid, we're sorry to hear that you are returning your Sony unit. If Speak-to-Chat is enabled in advance, the Speak-to-Chat mode starts automatically when you talk to someone. The headset pauses or mutes the music being played and captures the voice of the person you are conversing with on the microphones to make it easier to hear. It is recommended to disable the Speak-to-Chat feature by following this link:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000536742.html?search=speak%20to%20chat
We're sorry to hear your feedback regarding the headband of your Sony unit. Please take note that physical damage is not covered by the limited warranty of Sony.
We have our Support team that is always happy to assist. You may email us anytime at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
We hope you consider Sony again. ~Earl
Amazing, headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing noise, canceling headphones! Highly recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WRizzo, Great! We're glad that you like the noise canceling function of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Quality of sound but price
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As a music lover I can say this is outstanding piece. Stream music through Bluetooth without any breaking up. Only my concern material which Sony used. 400 dollars price tag is too much for me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rahim, We are sorry to hear about your concern with your new Sony wireless noise canceling headphones. We take all user input seriously and will make sure your comments reach the appropriate person. Despite your concern, it is great to know that you like the sound quality and Bluetooth connectivity of your new Sony headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for choosing Sony! Vincent
Not worth it
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was good for a couple of months, but by the 5th month it started disconnecting by itself all the time and by the 6th month the left side just cracked off as i grabbed it. Ive owned a 85$ of sony headphones pair for 3 years prior to these ones without a problem other than the shedding of material. Disappointed
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Ytyt,
Thank you for taking the time to provide your feedback regarding the WH-1000XM5. We sincerely apologize for the issues you encountered with the product. We understand how disappointing it can be when a product falls short of expectations, particularly after an initially positive experience. The disconnection issue and the physical damage you mentioned are certainly not representative of the quality we strive to deliver. For information regarding the headband issue, please refer to the following link:
https://www.sony.com/electronics/support/articles/00346233
Additionally, you may find the following article helpful in addressing the connectivity issue:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00097458
Sony also has just the ticket! Reach out to our new Product Enthusiast. They are Sony fans, just like you, who can help you troubleshoot/setup your headphones issue. Connect with them on the link below, just click on Chat with an Enthusiast.
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Should you need more information/technical assistance, please email us at socialsupport@am.sony.com with the following details and we'll be more than happy to assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We value your input and are committed to improving our products based on customer feedback. Thank you for bringing this to our attention.
Sincerely,
Romeo
Sony Social Support
TONS OF CONNECTIVITY ISSUES
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have owned this for a year now. While the sound quality and comfort are pristine, there are connectivity issues almost every time I use. It randomly disconnects, beeps, pauses my music, skips a track, does everything I don’t want it to do. Turning off gesture controls sometimes makes it better, but I did not shell out 400 bucks to compromise on basic comfort.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi GoogleFiend,
We deeply apologize for the inconvenience you're experiencing with connectivity issues on your Sony WH-1000XM5 headphones. This isn't the experience we aim to provide, and we're committed to resolving this for you.
Here are some steps you can take:
Please try the troubleshooting steps outlined in this guide to address connectivity issues: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534702.html?search=skip
Software Update: Make sure your headphones have the latest software by performing an update.https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000539071.html?search=software%20update%20
If the problem persists after trying these steps, we recommend reaching out to
our product support team via phone call at 239-245-6354 or chat through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US
Hours of Operation:
Monday - Friday 9:00 am - 9:00 pm ET
Saturday - Sunday 10:00 am - 8:00 pm ET
Thank you for your patience and efforts in troubleshooting the problem. We look forward to improving your experience!
Sincerely,
Maria
Good Sound, for a Short Time
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After less than 60 days of use, these headphones failed at the joint above the earcup during normal use. I contacted Sony, who declared the issue was "cosmetic or accidental" despite them being unwearable. It was not covered under warranty, and Sony refused to provide a contact or means to escalate the issue. This is a known issue on their own community forums and other platforms.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Ellen, thanks for choosing and purchasing our product. We're sorry to hear that you have an issue with the headband of your Sony unit. This is definitely not the quality or durability we aim to deliver to our customers. We'd like to review your file to best assist you. Please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: Case Number:
~Earl
Not worth the price. Low quality. Disappointed
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was very excited to buy these Headphones. Got them the first day they came out. May 17, 2022. I figured these would be able to work with my Sony PS5 but no luck :/ Was concerned at the beginning that they felt a little light and flimsy. Now after only 1 and 5 months. One of the earphones has broken and is now hanging by the wire, Think I have an average sized head and it always felt a little tight even with the headphones fully extended. Called Customer Service and they wouldn't help in any way. Totally not work the money. They also said they haven't run into this before, which I totally doubt.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ScottM, we are truly sorry to hear about what happened with your headphones. Please be assured we take this very seriously and continuously strive to improve our products and services.
May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BBY Username:
Telephone Number:
Case Number:
Additional Information regarding your experience with the headphones
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Erin