Customer Ratings & Reviews

Bought this sony trash and broke after 4 months , i should have listen to the customers reveiw who experienced same situation, i was blaming them for misuse or bad handling. I bought sony and bose head phone , i returned the bose and kept the sony. My experienced to sony , you can not wear hoodie over sony headphone , the hoodie interfer with every function going on by touching the sensitive button. The build up quality is poor . Attach a picture.

These headphones have impressed me. After a flight where I ended up with an earache, i needed a new audio solution. After a bit of research, I settled on the XM5 version. There was a newer version available but I opted for a little bit of cost savings. I am not disappointed at all. The sound is great. The are comfortable, and the battery life has been impressive. The only negative I can come up with is they are not water resistant. That means I can't workout in them or do other outdoor activities while using them in the very hot and humid south Louisiana weather.

[Employee of bestbuy] The Sony WH-1000XM5 are the latest iteration of Sony's flagship noise-canceling headphones, and they come with a hefty price tag of $400. Pros: Best-in-class noise cancellation: The XM5 boast the most effective noise cancellation Sony has ever produced, thanks to new processors and microphones. They excel at blocking out low-frequency rumbles like airplane noise and engine hum. Excellent sound quality: While not perfect, the XM5 deliver well-balanced audio with rich bass and clear highs. The bass can be a bit overpowering for some, but the EQ in the accompanying app allows for customization. They are often used by hobbyist in the sound and music realms for these reasons. Improved design: The XM5 are lighter and sleeker than their predecessors, with a more comfortable fit (although some users report issues with ear cup size). The new case is also stylish and protective. Convenient features: Multipoint connection allows pairing with two devices simultaneously, and auto-pause/play is helpful for quick breaks. Speak-to-chat automatically lowers volume and pauses music when you start talking. Long battery life: Up to 27 hours with ANC on is impressive, making them ideal for travel or long listening sessions. Cons: Pricey: At $400, the XM5 are among the most expensive wireless headphones on the market. No longer foldable: Unlike previous models, the XM5 cannot fold flat, making them bulkier for travel. Mixed reviews on comfort: While some find them comfortable, others report issues with the ear cup size and headband pressure. For those who desire a headphone for exercise, these headphones are not water rated, so they often face issues with sweat buildup. Transparency mode not the best: While improved, the transparency mode doesn't quite match the natural sound reproduction of some competitors like the AirPods Max. Bass-heavy sound signature: The default sound profile may be too bass-heavy for some listeners. Overall: The Sony WH-1000XM5 are still some of the best noise-canceling headphones on the market, offering excellent ANC, good sound quality, and convenient features. However, their high price, lack of foldability, and potential comfort issues might make them a tough sell for some. If you prioritize top-notch noise cancellation and are willing to pay a premium, the XM5 are worth considering. But if you're on a budget or have specific needs in terms of comfort and sound signature, you might want to explore other options.

I bought the WH-1000XM5 looking to add an additional set of headphones to my kit. On paper and from reviews of previous versions, they seemed like they had some attractive features compared to my usual go to IEMs (which I love). These have been FANTASTIC. I have used them nearly every single day since I've bought them. These are extremely well rounded headphones. You'd think they'd be a jack of all trades and master of none, but they are not mediocre in any category. Sound quality is great (maybe not audiophile quality, but you can tune them to your liking quite easily). The bass isn't dialed up to 11 like many mainstream headsets, I would say it's tuned to be balanced but fun out of the box, tasteful. Codec selection is good, you can use SBC (with up to 2 devices), AAC or LDAC giving them broad compatibility and bitrate depending on the quality of your files. I use them with AAC codec with no issue, sounds great for a standard streaming service (YT music). Features are great, companion app is easy to use. Switching between noise cancelling and ambient mode is great. The ambient mode is nearly transparent to wearing headphones at all. Noise cancelling is class leading, leagues ahead of what I've experienced in the past. It's not as good isolation as my IEMs, but very good. Talking detection and hand on earcup for awareness are great features. This is very handy on airplanes. Focus on voice and noise cancelling on phone calls are great. I don't use digital assistant features so I can't comment on that, but I'll just say the feature set makes the so versatile in many situations, they are my go-to at work or at home. Fit and finish is great, they are lightweight and easy to fit. I've worn them for long periods of time, including just to use the noise cancelling feature (on flights). I have developed pain on the top of my head from the headband after longer periods, but my advice is to wear them a little bit looser than you think you need to, they should be resting on your head from gravity, not tightened to your head. Doing so relieved the pain I was experiencing and the fit was still secure. They are primarily made from plastic and have a rubberized coating, that being said the don't feel cheap at all. I was worried about the rubberized coating as I've had products with such a coating that have worn off in the past. Time will tell, but I've bumped and scuffed them a few times and they've survived without any noticeable cosmetic damage. Battery life is phenomenal. I use them for hours every day and I don't even think about the battery charge and it gets me through the week. I travel a lot for work and I get through a whole week without even thinking about a charger, it's great. When it comes to charge, they charge FAST. If you forgot to charge them and you only have 10 minutes before getting out the door, great, that's easily all-day battery for you. Other Thoughts: I haven't tried the 360 audio feature. These work well when wired, although I wish you could mix a wired and BT at the same time. I also wish you could use the microphone wired as well as these would be a killer gaming headset without the latency! CODECS: For those who don't know a lot about the BT audio codecs available to you, here's a quick rundown: SBC: An adequate quality codec meant for power saving and stable connection. Early versions of this sounded pretty bad, but the newest versions can get up to good quality with enough bitrate. Use this if you want the highest battery life, most stable + longest distance connection or want to connect to more than one device at once. AAC: This codec has been around a long time and is superior to MP3. If you want a higher quality sound than SBC, this is a good compromise and your only option for higher quality on iOS. This codec is adequate for "High" streaming quality from streaming services LDAC: Use this if you have a "Lossless" quality level in your music streaming service. It's the only one on the list that will push the bitrate beyond CD quality. That being said, you may experience more connection dropouts in congested wireless areas (I have experienced some) and less battery life due to the data transport requirements. My suggestion, use the lowest one on the list that sounds good to you and skip LDAC all together if you don't have high-resolution or lossless files. Different phones handle SBC and AAC very differently, so your mileage may vary. BOTTOM LINE: These are pricey, but well worth price. From what I hear the XM4's offer 90% of the functionality at a cheaper price, so those may be a great option if you're looking for more bang for your buck. I thought these would be a "nice to have" for certain scenarios for me and I ended up using them every single day for everything. I like them so much I've gone out of my way to write this review.

The first thing you’ll note is the minimalist packaging and design of the headphones. They are the lightest I have tried and all soft touch surfaces. Ear pieces are comfortable and the headband is not obtrusive—it doesn’t feel like it’s weighing down. You need the app for these, and it’s a great app. All adjustments to sound are made through the app and there are features like 360 immersive sound accessible through the app. There is a sample of that feature that will blow you away, but content is limited even with a required third party subscription service. I’ll wait for more brands to hop into that even though it does sound phenomenal. Music and movies sound rich and deep, and Bluetooth pairing to a streaming device, phone, or PC is intuitive and simple. Answering calls is seamless in the middle of other activities. Linking these to my desk phone was even simple! I can be on a video conference call without distractions at home. Sony makes outstanding headphones and these are no exception. The sound is amazing, features are actually useful and well thought, and the comfort stands out. One caveat on these—no sweat! Don’t plan to use these while you work out. They will not tolerate sweat or rain.

Don’t bother buying the side hinge is plastic and will break off a couple months in, sad because I’m still paying them off. Best Buy will give you the runaround tell you to come in, only to give you Sony’s contact who then says they can’t do anything about it and to call United Radio who will flat out be rude expecting your call is because Sony gave you the run around and say there’s nothing they can do about it even with their 1 yr warranty.

I've owned these for less then a year and when i plugged them in to charge one night when i woke up the next day the charger was melted to the charging port and now i cant charge it anymore 0/10 do not buy

Broke after 4 months.... Manufacturer warranty doesn't cover the break wanted 100 bucks to send it in and repair it

I had the Sony XM5 before and absolutely loved it. Finally decided to buy my wife one for Christmas. It has been her motivation to hit the gym everyday. The sound is crystal clear, battery can run for days, noise cancelling is on another level. Design is beautiful. Light weight but very firm on your head, has never fell off my head even when I’m doing cardio. Super soft for the ears as well since I also use them for study. My favorite is it dry super quick when you sweat, doesn’t even leave any water mark or stickyness. 1000% recommend.

Having used the XM3 and XM4, I went in expecting incremental improvement in the noise canceling feature that has a competitor sweating. So expectations on using the XM5 weren’t as high as before. From an aesthetic point, I like the new design. But after getting it in my hands and getting a feel for it, I find that I also do not like the design decisions put into this. Many headphones that have cans that swivel so that the cups themselves rest on your chest make it easier to hang your headphones around your neck. Not only does it protect the inside of the cans themselves but it also prevents whatever potential dust and particles from flying in. In the XM5, the cans now swivel in the opposite direction, where the open side of the cans are now facing outward when they rest on your chest. This is a major step back in how headphones are designed. And yes, I did double check that the right side can is undoubtedly right. Another odd design decision is that the XM5 is not as compact as before. The XM3 and XM4 were both collapsible so they can be packed and compact for travel. There is no such thing in the XM5 this time around. I find it a bit sad that this is not part of the design any more. And it makes the whole redesign of the XM5 more questionable than praise worthy. Lastly, as I should have expected, included cables are the 3.5mm analog cable that can be connected to a headphone jack and a USB charging. The analog cable can be used with or without active noise canceling turned on. If your headphone has no power left, the headphones can still be used, which is a side bonus. The USB charging cable is still a massive disappointment, being a mere 6 inches in length. When paying full price for these headphones, you kind of expected to have a longer cable. This has been happening ever since I got the XM3. This may have been going on for longer but I do not own any prior to that. Even a 12 inch (1ft) charging cable would have been better than a pitiful 6 inches. The active noise canceling (ANC) ability of the XM5 has improved yet again but only slightly. Like the XM4 before it, the improvement is only minor and blocks out a bit more. Train noise from my commute is reduced to a whisper and makes it easy to doze off. And with music playing at the same time, it becomes easy to miss automated and train operator messages played over the train’s speakers. You can still temporarily turn off ANC by placing your right palm on the right can, a feature that is retained from previous generations. On a similar note, touch controls are still on the right can. And much like the previous generations, there is no texture to make it easier to feel out the touch controls. For new owners, it makes it a bit tricky and difficult to learn the touch controls. There is an audio cue on swipe so it is a minor improvement from the previous generation. Audio quality is just as great as before. I prefer sound that is as neutral as possible. Meaning, it’s not heavy on the low frequency or tinny from high frequency. Such taste can always be adjusted using an equalizer. Codec when using the headphones over Bluetooth is LDAC. Unfortunately this codec is not available for Apple users. There is 360 Reality Audio but that remains untested due to limited streaming services, where I am either not using or not subscribed to. For call audio quality, I believe it’s a bit better in picking up my voice. Even with a face mask on, it picks up my voice without the need for The companion app, Sony Headphones Connect, allows you to adjust some settings for the headphones. Sadly, adjusting the noise canceling level of the headphone is no longer possible, which is a major shame since there are times when I want to fine tune how much noise is reduced. Next to the power button on the left can of the headphone is a button that is now strictly for switching noise canceling mode or custom function set by the app via double-press. Lastly, the headphone is comfortable to wear. It is light and doesn’t weigh down, despite the change in the top headband having less cushion/padding than before. I can potentially wear it for hours without any discomfort. It’s great for long travels and commutes and is worth having for such an occasion. Is this worth the asking price? Unfortunately, I have to say no. The XM4 is still available and can be had for less. So far, the improvements over generations are incremental and nothing revolutionary. The design choices for the XM5 doesn’t seem to make much sense and felt like a step backward. Not being able to fine tune the noise canceling level like before is also a downer. It’s surprising that for the XM5 it is not a clear winner. So I cannot recommend this for old or new users. Verdict: Not recommended The Good: Better ANC than before, great audio, comfortable to wear for long sessions The Bad: cans swivel in opposite direction, not compact, only 3 levels of ANC The Ugly: the thought of having random particles blow into the cans while worn around the neck

I recently had the pleasure of experiencing the remarkable audio quality offered by the Sony WH1000XM5 Headphones, and I must say, they exceeded my expectations in almost every aspect. Design and Comfort (4/5): The design of the Sony Headphones is sleek and modern, showcasing a perfect blend of style and functionality. T The cushioned ear cups feel soft against the ears and effectively block out external noise, enhancing the immersive audio experience. The over-ear design provides a good fit but when they a worn for a long time they tend to put pressure on my ear and I find myself adjusting them constantly. Audio Quality (5/5): Sony has truly outdone themselves in delivering an exceptional audio experience. The sound quality is nothing short of extraordinary, with deep, rich bass, clear midrange tones, and crisp high frequencies. Whether I'm listening to music, watching movies, or enjoying a podcast, the headphones consistently deliver a balanced and immersive sound that truly enhances the overall enjoyment of the content. Noise Cancellation (5/5): The active noise cancellation feature on these headphones is outstanding. It effectively eliminates ambient noise, allowing me to fully immerse myself in the audio. Whether I'm on a noisy commute or in a bustling coffee shop, the noise cancellation technology provides a peaceful listening experience, making it easier to appreciate the subtleties of the audio. Battery Life (5/5): The battery life of the Sony Headphones is impressive. I can easily get through a long flight or a day at work without worrying about running out of battery. The quick charge feature is a lifesaver, providing hours of playback with just a short charging time. Connectivity and Controls (4.5/5): Pairing the headphones with my devices was seamless, and the Bluetooth connectivity has been reliable. The touch-sensitive controls on the ear cups are intuitive and easy to use, allowing me to adjust volume, skip tracks, and answer calls effortlessly. It does require some practice and time to get use to the controls. Overall Impressions: In conclusion, the Sony Headphones deliver an outstanding audio experience with top-notch design, unmatched comfort, exceptional audio quality, and effective noise cancellation. Whether you're an audiophile or someone who simply appreciates good sound, these headphones are a must-have. Sony has once again set a high standard in the world of audio technology. I highly recommend the Sony Headphones to anyone seeking a premium audio experience.

Best Buy order #BBY01-8070576244640 5/8/25 WH1000XM5 BLACK Headphones Ear piece feel off 6/15/25. ZERO Warranty Coverage

When you buy something this expensive it should last at least a year, if not more. It lasted less than 7 months. A plastic piece near the headset broke randomly. I won't waste my money on another headset from this company.

--- SETUP --- To set up these headphones, you must download the Sony Headphones app. From there, follow the on-screen instructions to connect them via bluetooth to your mobile device. --- FEATURES --- 8 microphones for active noise canceling (ANC) exceptionality, bluetooth and auxiliary options, USB-C charge, 3 minute charge gives 3 hours of use, 4 microphones for voice precision, capacitive touch controls, auto-ambience features, and 30 hours of continuous use. --- PERFORMANCE AND EXPECTATIONS --- Visually, these headphones didn’t stand out much compared to other headphones I’ve owned. In fact, they are prone to getting oily quickly and don’t scream quality at first glance. However, what it lacks visually more than makes up with its superb features. The over-the-ear cup design makes these one of the most comfortable headphones I’ve worn to date. It helps that they are light to wear and its minimalistic design makes it intuitive to use the controls available. The headband has a memory foam that lies comfortably on your head for extended periods of time. The true value of these headphones comes with the customization provided for you in the free Sony app. Within the Sony app, you can turn on several features that are unique to scenarios you may encounter. For example, these headphones come with superb ANC technology. What this means is that the embedded 8 microphones on the headphones turn on to block ambient sound around you and make your listening experience sound as if you are listening to your audio in a vacuum, allowing you to truly focus on what you’re listening to. In the app, you can turn on a feature that will automatically turn off the ANC if you start talking with someone so that you can clearly hear them. At that point, the microphones will capture the voice of the person talking to you, and you will hear them through the headphones. This is great if all you plan to do is listen to your audio. However, if you like singing along to your tunes, it doesn’t work so well. Since it’s a feature you can turn on or off, you can decide what you prefer. Similarly, if you have the auto-ambient feature off, you can still turn off ANC temporarily and quickly with the intuitive touch-capacitive controls. Place the palm of your hand on the right ear cup and your music will automatically fade and ANC will turn off, allowing you to listen to what you need to listen to. Imagine being on a subway and you need to hear the stop. This would be an ideal use of the quick ANC turn-off feature. The headphones also detect when you remove them. Doing so, it pauses what you are listening to, including watching shows from a streaming service. This is a feature that I enjoyed more and more because it’s just practical. The headphones feature 360 Reality Audio. For it to work, you need to take pictures of your ears within the app, the pictures are sent to a Sony server to be analyzed, and in return, you get a personalized 360 audio experience with specific apps. Some require a subscription. However, you can try the feature with the free 360 Reality Audio. I followed instructions and set up my personalized audio experience with the 360 Reality Audio app. I listened to the audio before and after the analysis of my ears. I personally didn’t find a difference, but the sound of the headphones is enjoyable nonetheless. --- VALUE --- These headphones have the right amount of well thought out bells and whistles that are useful, practical, and easy to understand to justify their price. --- APPROVAL --- I highly recommend the headphones for the person who considers themselves an audiophile, the student who wants no outside disturbance while studying, or for the person who simply wants the best audio combined with the best comfort for extended periods of time!

Lasted all of 6 months. The left side swivel joint cracked and Sony won't cover "Physical, Cosmetic, or Water" damage even though the damage is from a design defect.

If you're looking for the best active noise canceling, over-ear headphones... look no further! The quality of noise canceling is second to none, somehow, Sony has taken the best ANC headphones and improved the ANC! Okay, on to the review. The Sony WH-1000XM5s have amazing sound quality, a nice finish (the black does attract fingerprints, at least at first), very comfortable for extended wear, and easily adjustable. The only thing I wish would have been kept around is the ability to fold the headphones like the previous versions, the case for the XM5s is a bit bulky, but you can clip it to a backpack or slide it into a bag pretty easily. The case also holds an included USB-C charging cable and 3.5mm cable in a magnetically sealed compartment and covers the entirety of your high-end headphones, unlike some of Sony's competitors. The thinner headband is nice, I can't really speak to how it may affect one's hair, but it leaves a smaller headband imprint on my bald head and has a barely there feel to it. The earcups are very comfortable and have ample room, even for those with bigger ears! They retain some of the best features of Sony's other ANC headphones, such as: touch controls on the ear cup, cover-to-speak/hear ambient mode, ANC/Ambient/"normal" mode button, 3.5mm ability, highly adjustability in the Sony Headphones app, auto-mode switching based on activities. The ambient mode has the ability to focus on voices, instead of just the general ambient noise and the ability to adjust the level of the ambient noise let in is a very nice feature to have. Pairing that with the auto-mode switching and "speak-to-chat," which switches the headphones to voice-focused ambient mode when you begin to speak and turns off after a predetermined (and adjustable) amount of time, make for an amazing set of headphones for working in the office, taking on flights, trains, busses, and walking around. Now, they are not claimed to be water or sweat-resistant or IP rated in any way, kind of a bummer on for headphones that seem as though they'd be a perfect pairing for running or working out, but most of the nicer headphones lack an IP rating. In my testing of them, they've held up to some pretty sweaty runs. I do dry them off immediately and leave them off and out of their case for about an hour afterwards and they look, sound, and function perfectly. Something that each individual will have to decide if they're willing to take that risk with such a nice set of headphones. Overall, I would definitely recommend the Sony WH-100XM5s to those looking for great audio quality for music, videos, and calls with amazing active noise cancelation for the times you wish to be isolated from outside noise. I could see these being a perfect fit for a frequent traveler, a music loving office worker looking to focus, and anyone who likes to head the world around them in excellent clarity while wearing their over-ear headphones! I am absolutely loving these and think they're worth the bump in price from the previous generation (XM4) by improving on the previous generation in all ways except for the ability to fold.

I’ve been using the Sony WH-1000XM5 for a while now, and I couldn’t be happier with my purchase. The sound quality is outstanding, with clear highs, rich mids, and deep bass that can be adjusted easily through the app. The noise cancellation is simply amazing. Whether I’m at home, traveling, or in a noisy environment, these headphones do an excellent job of blocking out distractions and letting me focus on my music, movies, or calls. Comfort is another major advantage. I can wear them for hours without feeling discomfort, and the battery life is impressive, lasting several days between charges with regular use. The microphone quality during calls is also very good, and the touch controls are intuitive and responsive. Overall, the Sony WH-1000XM5 delivers a premium experience in every aspect. If you’re looking for high-quality wireless headphones with excellent noise cancellation, comfort, and sound, I highly recommend them.

These headphones are awesome, exceptional noise cancellation and high-end sound to create an unparalleled listening experience. As an avid audio enthusiast, I was blown away by the performance of these headphones. Let's start with the noise cancellation, apart from its competitors. Sony has further perfected their already impressive noise cancellation technology, allowing you to immerse yourself in a world of pure audio bliss. When it comes to sound quality, they take it to a whole new level. The bass is deep and punchy, providing a solid foundation for any genre of music. The midrange is warm and well-balanced, ensuring that vocals and instruments shine through with remarkable clarity. And the treble is crisp and detailed, adding sparkle and life to the overall soundstage.?Sony has also implemented advanced features to enhance your listening experience. The Adaptive Sound Control intelligently adjusts the noise cancellation and ambient sound settings based on your environment, ensuring optimal performance in any situation. The touch-sensitive controls on the earcups are intuitive and responsive, allowing for easy navigation and customization. The battery life is impressive as well, providing extended playtime for those long flights or marathon listening sessions. Comfort is another area where the WH-1000XM5 excels. The plush ear cushions and adjustable headband make for a cozy fit, even during extended use. The headphones are lightweight, and the earcups swivel to lay flat, making them convenient to carry in the included travel case. Traveling, I typically keep the over my my neck or head until I need them. They are so lightweight I sometimes forget they are there,

Do not waste your money only had 6 months and the hinge broke. Bought the extra warranty and sony does not cover what they call physical damage. Even tho it is a poor design and many others have the same issue

Shortly after a year the plastic breaks where it connects to the headband plastic piece.