Customer Ratings & Reviews

Great headphones. I love the sound quality & how comfortable they are to wear (even when I have my glasses on!) The app is very cool to use and allows you to customize your listening experience which is super helpful. The battery is incredible. I only have to charge it for a little while and The only reason it’s 4 stars rather than 5 is because the volume doesn’t get as loud as I would like it to.

Originally, I had the XM2s forever then I passed them on to my son just so I could purchase the XM5s. A major upgrade! These headphones are super comfortable and fit over my big head with no issues. Secondly, the sound quality is incredible along with the Ambient mode. The acrylonitrile butadiene styrene (ABS) feels super high-end and provides a unique feel to the headphones even though it's made from recycled plastic. Microphones are great for calls while noise cancellation blocks out background noise well. Although they don't fold like previous iterations, they're lighter than previous versions. I picked them up around Christmas while they were on sale and they're a must-have!

I bought the Sony WH-1000XM5 during the Best Buy Black Friday sale, and they have been a game-changer! The noise cancellation is incredible, completely shutting out background noise whether I’m working, traveling, or just relaxing. The sound quality is rich and immersive, with deep bass and crystal clear details. They are also super comfortable, lightweight and perfect for long listening sessions. Plus, the battery life is amazing, lasting over 30 hours on a single charge. Best Buy’s in-store experience was great, and I am so glad I picked these up. If you are thinking about getting them, just do it—you won’t regret it!

I'm a big fan of the Sony WH-1000 series of over-the-ear headphones. I have XM5 and XM3. My husband took my XM3 after I got the XM5. Love the feel of them much more than other headphones -- super-comfortable and easy to wear for a long time at work. I wear mine for music, noise cancelling, and online meeting. The only issue, if my co-worker who sits next to me is also on the exact same online meeting with her wireless headphones at the same time, the Sony gets some feedback. I take them off wireless and plug in if that happens and the issue is gone. It happens rarely enough that it's not a dealbreaker. I've tried Bose before, and these are so much better and more comfortable, so I'm pretty to committed to the Sonys. One annoyance: Best Buy sent Navy instead of silver, but maybe it was for the best as the Navy is a cool color and probably doesn't show dirt like a Silver would have.

Beautiful low profile design and color. Comfortable, and decent noise cancellation for OTE headphones. The haptic features are great and intuitive. The voice command and auto pause when speaking feature is remarkable. It is boasted to work up to 30 hrs on a single charge. I can gladly say this appears to be accurate.

These headphones are privy. $399 isn’t a joke. However, it’s worth it to me because I use my headphones for 5+ hours a day. They practically live on my head/neck. I already had the XM4 which had some of the best noise cancelling on the market and these just push that forward. The first thing I noticed was the comfort. These felt like literal pillows on my head. You should try these out, because my description won’t do it justice. These are so comfortable. The second thing I noticed… The noise cancellation is noticeably better. The XM4 were already great, but these are even better. They are more effective at completely blocking out undesired sounds. It’s surreal to be able to walk through normally loud places and hear nothing. The third thing I noticed… The sound EQ and Quality is refined. Previously I had to do heavy adjustments to the EQ because Sony made them heavier on the bass. Now they feel much better straight out of the box. Now, the last thing… these don’t fold. The XM4 fold. A lot of people see that as an issue, but I don’t. The reason for that is two-fold. First of all, one of the major failure points on the XM4/3 units was the hinge. It had the potential to snap after many uses. These don’t have those hinges, so they’re that’s one major point that’s less likely to break. The other reason I don’t mind is because the case isn’t that big. I can still easily fit these in my backpack and now I don’t have to constantly fold and unfold these when I want to put these away. I would highly recommend you pick these headphones up if you’re looking for the best of the best. Anybody who uses these daily will find every cent worth it.

I absolutely love my Sony XM5 headphones. They are a complete game changer for me, especially when I go on walks or work out. The noise cancellation makes it feel like I’m in a whole new world, completely immersed in my music. Comfort, sound quality, and battery life are all incredible. Not only does it sound good but it looks good with any outfit.

Compared to other headphones, this is not heavy. It is every handy and classy when in use. I love the way how it looks and really helped in my long travel. I was able to sleep in longer hours without interrupted by any noise.

My son is hard on his headphones and he uses them most of the day. These were the perfect replacement for his previous ones. Great sound quality, durable and comfortable to wear. My son is very happy with these headphones.

I purchased these headphones as a replacement for BOSE. What a world of difference. The sound is crisp and clear with zero interference. Making phone calls results in clear, easy to understand communications. The headphones are light, comfortable and easy to wear. Battery life is also a plus.

The best pair of headphones I have ever used or owned. Audio quality is without equal. The bass is measured and enjoyable without being overbearing. Clarity and detail are exceptional. The battery life is outstanding. I do, however, wish these were water resistant. Sony needs more songs available in 360 Reality Audio to make that a compelling draw. It didn't make me want to keep Deezer Premium. I went back to my traditional plan.

at first i was really scared that i wasted a lot of money and should have bought something cheaper. but over time the fact that i don’t think of the headphones in any other way than “where are they” is so impressive to me, especially coming from the airpods pro. cons - the black ones get hella greasy. but maybe that’s a me problem. maybe i’m the nasty one here. - soft plastic: i got a tiny scratch in the first week of using them. i freaked out. i’ve been extremely careful ever since but i guess i wish they weren’t so soft - app is kinda weird UI imo and i hated the way the two devices would sync up. sometimes when actively using my computer, it would switch to my phone for no reason. i turned it off but it’s not that big of a deal for me to not have two devices at once - i went to do some laundry a couple hundred feet away and the connection was kind of bad, but i honestly haven’t experimented more with it pros - lightweight: i wear glasses and can wear these all day with no problem - sound is amazing, especially after tweaking the EQ - the noise cancellation is great (keep in mind compared to airpods pro) - i love the gesture of holding your hand up to the right side to hear something - they look lovely - the battery is stupid good, i literally have not had them die since i got them because it takes 10/15 min to charge and they’re back on full do i wish they were cheaper? duh. do i regret buying them for 400$? no. i feel like they will last long enough to be worth it :)

Love!!!!! Took them to my trip had no noise during my plane ride, super comfortable, long battery life.

These sound Amazing, have had them over a year now. Love how comfortable they feel, took maintain them new I purchased some silicone cups to cover them so I can use them while I workout. Best headset I've had and I've gone through dozens thus far. Thes battery last me days and I use them for my remote job on Zoom calls.

They’re very comfortable I love them they just don’t fold down and I travel a lot. But the comfort is amazing and their technology is so good. It adjusts noise cancelation automatically. I loved it

I had and used the Sony XM-4 for years, loved those headphones and didn’t think they could be one up’ed, oh was I wrong. The Sony XM-5’s are even better is every way. Comfort, noise cancellation, battery life, ease of use! Would reccomend these to anyone!

I bought the Sony WH-1000XM5 as a gift because I already have a pair and really love them. The sound quality is excellent, and they are very comfortable to wear. I can use mine for an entire work shift without any problems. They feel premium, sound great, and make a really nice gift. I definitely recommend them if you want high-quality headphones that are comfortable for long hours.

Sure! Here’s a well-crafted customer comment: “I’ve tried many high-end headphones, but the Sony WH-1000XM5 is simply on another level! The sound quality is phenomenal, with deep bass, clear vocals, and incredible detail. The noise cancellation is the best I’ve experienced, completely blocking out distractions. Plus, they’re lightweight and super comfortable, even for long hours. Battery life is amazing, and the quick charge feature is a lifesaver. Absolutely worth every penny—Sony has outdone itself!”

I spent ages trying to find quality headphones that were worth committing to for me. These headphones are comfortable, lightweight, have great sound, and the noise cancellation is incredible. The battery life is a dream too—I’m a college student and I use these for hours every day. The app for these headphones is also super user-friendly and offers cool features. 11/10!

I have the older version i.e. M4 and thoroughly enjoyed it until it lost it in a travel. M5 has outstanding the audio quality and noise cancellation. The device feels light and soft on ears. Also the controls are easy to use. clear tunes and good bass. I would definitely recommend it. Only con is, its over priced. I would have waited for sale given holidays are just around the corner. :-)