Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 10947879
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are pleased with the impeccable sound quality, exceptional comfort, and impressive battery life of these headphones. Users also frequently highlight the lightweight design, deep bass, and effective noise cancellation as standout features. While the product is highly regarded, some customers noted concerns regarding its portability, premium price point, and occasional connectivity issues. Overall, the feedback reflects a high level of satisfaction with the device's performance and build.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
You won’t regret it!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hands down the BEST headphones I’ve owned. PERIOD!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gamer, We're glad that you are satisfied with your purchase. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Noise cancellation
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for working out only thing I don’t like is that it makes my ears sweat
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JCarrillo,
Thank you for choosing Sony!
It brings us great joy to hear the WH1000XM5 headphones work well for your workouts! We also appreciate you letting us know about the ear sweating issue. Your comfort is a priority, and this feedback is very important. We will certainly pass your comments along to our design team as we continuously work to improve our products.
Best regards,
-Fred
- Pros mentioned:Sound quality
Hmm
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones listening to music on these is awesome
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PlayStationdude, Awesome! We're happy to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product. Good quality. I would buy again.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello French, That's awesome! We are glad you like the quality of your Sony wireless noise canceling headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
The third gen were better
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wanted to upgrade from my third gen headphones but the noise canceling was worse on these pair. The earcups were a bit smaller as well which made it less comfortable. The audio was about the same though which is still excellent for listening to music.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Zgornitzky, thanks for choosing and purchasing our product. We're glad you like the sound quality of our product. We're sorry to hear that you have an issue with the noise canceling feature and comfort of our product. If the effect of noise canceling is not sufficient, please isolate the issue by following this link:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html?search=noise%20canceling
You can also check this link when wearing the unit:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000539062.html?search=comfort
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
The WH1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Best headphones ever!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones ever!!! Would recommend to everyone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Buyer, Great! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Sony headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best ones out in the market. Nothing beat these headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Best, Awesome! We're please to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I've ever owned, hands down. Can't recommend enough.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi. Sophia,
Thanks for the review and the 5-stars rating! We couldn't be happier to hear how much you are enjoying your Sony Headphones and their amazing Sound quality and Noise Cancelling feature! We appreciate the preference and we hope you can continue to enjoy listening to your favorite tunes with us.
Thanks for choosing Sony, have a great day!
-DiegoV
- Pros mentioned:Sound quality
Sound quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Highly recommend, better sound quality than the Bose
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Warrior4963, Awesome! We're pleased to hear that you like the sound quality of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Sony Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these as a Christmas gift and it was worth every penny!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello BraidenW,
Thanks for sharing your experience with the WH1000XM5!
We're thrilled to hear this great gift was so well received! It's fantastic to know the XM5 headphones brought such joy and that you found them to be worth every penny.
Thanks for choosing Sony!
Sincerely,
Jenn.
- Pros mentioned:Comfort
Awesome headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These Sony Headphones are awesome! So comfortable!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi pyrogirl50, Awesome! We are so glad to hear that you are happy with your new WH-1000XM5! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! -Carl
My Second Pair :)
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second pair because my first pair broke because i dropped them a bit too hard lol :') but I do enjoy these headphones so i got a second pair
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GlenalynAnn, We're pleased to hear that you are enjoying your new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Sony 5
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the noise cancelling feature helps in the gym but the max volume could be improved.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Yess, Great! We're glad that you re enjoying the noise canceling function of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Best Headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had them for over a year now and they still work like new. I use them for everything including the gym, I absolutely love them and def recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CindyR, We're glad that you are enjoying your new headphones. Thank you for choosing Sony. Erin
- Cons mentioned:Water resistance
Decent, wish it was water and dust resistant
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If it had water and dust resistance or user replaceable earcuffs then it would get 5 stars
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Shupo, Thank you for choosing Sony. These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for your input regarding the earcuffs as this will help improve our product.
Regards,
Carl
- Pros mentioned:Sound quality
Sony Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones ever and better than the iphones headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NelsonBonilla, Glad to hear that you found the best headphones for you! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Best Sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice product nice sound, very good and highly recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi 1Good1, Amazing! We're glad that you are enjoying the sound quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Sony headphones review
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones , it’s one of my daily essentials to be able to relax and wind down. Purchasing them was just as nice , Best Buy helped me check out in Less than 10 min.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MiguelM, We're glad that you are enjoying your new headphones. Thank you for choosing Sony. Erin
Good ones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice if you’re with sonos ultra sound bar otherwise u can find better options
I would recommend this to a friendGood but still waiting more
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had hoped for more from Sony's latest offerings. They leave much to be desired. As for my preferences, I lean towards the competition this year. "I had hoped for more from Sony's latest offerings. They leave much to be desired. As for my preferences, I lean towards the competition this year.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jose, we appreciate your taking the time to share your thoughts about the WH1000XM5. Sony takes into consideration all feedback to improve the performance and quality of our products. We're always looking to make Sony better. Thank you for choosing Sony. Erin