Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 10947879
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are pleased with the impeccable sound quality, exceptional comfort, and impressive battery life of these headphones. Users also frequently highlight the lightweight design, deep bass, and effective noise cancellation as standout features. While the product is highly regarded, some customers noted concerns regarding its portability, premium price point, and occasional connectivity issues. Overall, the feedback reflects a high level of satisfaction with the device's performance and build.
This summary was generated by AI based on customer reviews.
look of them
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i love the headphones honestly but the look of them on my head really made me feel like i had 4th grade computer lab headphones on so i guess i really only had a problem w the aesthetics of it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JzSm, thanks for choosing and purchasing our product. We're glad you love your new headphones. We appreciate your feedback regarding the design of it. Thanks for choosing Sony! ~Earl
Great Christmas gift
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for my little brother for Christmas and he loved them so much. I’m thinking about buying myself a pair!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LnaiW,
You made the right choice! We're glad that your brother is enjoying the performance of the headphones. Go ahead and get one for yourself! Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
A little disappointed….
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So i took these on a trip with a group of people to test the noise cancellation and was kinda disappointed that i could still hear my friends in the background while in the car driving to our destination. I had previous pairs and never complained but maybe these were defective but the music coming out was A1 but the noise cancellation was a big NO.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Markus we're sorry to hear that the noise canceling function did not meet your expectations. This is definitely not the experience we'd like you to have with our premium products. Allow us to help and turn this into a better experience.
You can toggle between noise canceling and letting the ambient noises, simply use the button on the side of the headphones. You also have the ability to fully control the noise canceling and ambient noise feature within the Sony Headphones Connect App. Please ensure you have downloaded from the app store.
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534715.html
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
Love it
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love soooooooooooooooooooooooooooooioiioooooo much,
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Faustino!
It brings us great satisfaction to hear how much you're loving your WH-1000XM5 headphones!
We designed them with industry-leading noise cancellation and premium sound quality for an immersive audio experience.
Thanks for choosing Sony!
Best regards,
Estefany
Great Cans, Minor Inconveniences
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a Christmas present for me, so I’ve been using it for about a week now. This is an overall great headset with only two minor problems. One, if you wear glasses with these you will experience sound leakage, and two, after wearing these for three hours or more with glasses, your ears may start to hurt. At least, mine did. If it weren’t for those two issues, I would have rated it five stars.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KellyM, we're glad you are enjoying your new headphones. We're sorry to hear that you have issues wearing your SONY unit with glasses. Please adjust the orientation of the units. Adjust the orientation of the left and right units so that the earpads fit snugly all around your ears. Please follow this link for more details:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000539062.html?search=wearing
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing SONY. ~Earl
- Pros mentioned:Weight
Not So Great
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as good as the previous gen or even the ones before that which I have used before. I purchased these I immediately regretted it. Made me miss the wh-1000xm3. For me the only good I can say is how light they feel. The worst part of my experience with these was listening gets paused so frequently.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi QuLDR, Thanks for your feedback and insights. Sony values the opinions of customers and is always striving to provide the best experience possible. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Works great!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice! The noise cancellation feature is spot on.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pencil, Awesome! We're glad that you like the features and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Sounds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is great …………………..,,,,,,,,,,,,,,,,,,
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sounds, Awesome! We are glad to hear that you are enjoying your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Not bad
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Use em quite often they are nice beacuse they work well
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Stephen, we're glad you are enjoying our industry-leading noise canceling headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! ~Earl
Power and battery issue.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still getting use to the power and battery settings. Seems like the sensor doesn't work to turn them off when placed in the case. Also irritating is I can't listen and charge. I have had to use my old buds for important meetings that don't work great due to this. However everything else so far is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Randy, Thanks for sharing your experience with the Sony Xm5 Wireless headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. We apologize if your are experiencing issues or troubles with the headphones. Unfortunately, you won't be able to use them while charging. As for the sensor, make sure that your device has the latest firmware version to improve its performance. Thanks for choosing Sony! -Craig
- Pros mentioned:Sound quality
Great sound quality, Not ideal for phone calls
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound but I needed to use this as a noise canceling headset for phone calls. Unfortunately there is a well documented issue with feedback (echo) when you speak into the headset. I tried all the fixes listed on the Internet forums but it didn’t work. I returned it and went back to my Bose headset.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi StanB, thank you for taking the time to share your experience. We're glad to hear you enjoyed the sound quality of the Sony - WH1000XM5, but we're truly sorry to learn about the echo issue during calls and that it impacted your experience. We understand how important reliable call performance is, especially when noise cancelling is a priority. Your feedback is valuable, and we've shared it with our product team to help improve future updates and designs. We appreciate you giving Sony a try and hope to have the chance to earn back your trust down the road. Regards, -Dominick
Not as good as expected
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are okay. I expected more. For one they were uncomfortable compared to the xm3. The sound was slightly better but seemed like some songs sounded really good while others sounded terrible. I never notice that on the xm3. I couldn't wear them more than an hour without taking them off. Maybe it would have adjusted over time but not in two weeks. The bass seemed great on some songs but non existent on others. I suspect the range isn't as good as previous models even though it's cleaner it's just strange and makes for an inconsistent listening experience. Something else I noticed was way more detail but almost to much where I never heard it before in a song and it was distracting and didn't add to the music. An example is some songs have like what sounds like you are listening on vinyl. Some songs are made that way but it's over emphasized and stands out. Hard to explain but it's distracting and unpleasant to me. The mic for calls is noticably better but the lack of comfort and the inconsistent sound quality I gave them to my wife to use and took my xm3s back and will look for something else down the road. Disappointed in Sony for these. They used to only release the best but feel these are rushed or something and was a letdown.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi briand, Thank you for taking the time to review the WH-1000XM5 headphones. We're sorry that you're having issue with the WH-1000XM5 headphones. We apologize for the inconvenience. Our noiseless design with stepless slider, seamless swivel and hanger makes WH-1000XM5 a pleasure to wear. The specially designed 30-mm (precision-engineered) driver unit with light and rigid dome using carbon fibre composite material improves high-frequency sensitivity for more natural sound quality. From airplane noise to people’s voices, our WH-1000XM5 wireless headphones with multiple-microphone noise cancelling keep out more high- and mid-frequency sounds than ever. And with Auto NC Optimizer, noise cancelling is automatically optimized based on your wearing conditions and environment. For more details, please check this model at our support website (http://www.sony.com/esupport) for product specifications and features.
Thank you for sharing your review. Jay
- Pros mentioned:Sound quality
Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice noise canceling and sound quality, good case
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jonathan, Great! We're glad that you are enjoying the noise canceling function and sound quality of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Love these!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product! Can’t wait to use these on the plane - I also got a bluetooth transmitter so hopefully when I plug it into the plane’s headphone plug, I can be wireless!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi bestbuycustomer, You've made an amazing choice! We're glad to hear that you're satisfied with your new Sony WH1000XM5. Safe travels and thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Excellent headphone
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, better than than the previous gen
I would recommend this to a friendBrand response from SonyListens
Posted .Hi King, Awesome! We're happy to hear that you are loving your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Sony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's nice and works great! Sound quality is perfect!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Miggy We're happy to hear that you like the sound quality and the headphones work well. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Awesome Headphone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable and light, awesome sound and call quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Eddie, We're happy to hear that you like the comfort, sound and call quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Overall Great headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome headphones. Bought them for my son in law and he loves them. He uses them when he goes to the gym.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Christine,
Thank you so much for your kind review! We're happy to hear that your son-in-law is loving his WH-1000XM5 headphones, especially for his gym sessions. We hope he continues to enjoy the amazing sound quality!
Thank you for choosing Sony!
-Maria
- Pros mentioned:Sound quality
Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Switched from the Bose. Love them !!!!!!!!!!!!!!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SERGIO, Amazing! We're happy to hear that you are loving your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Best noise canceling headphone for flight
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As expected from Sony! The best noise canceling ever!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Temu, Great! We're glad that you like the noise canceling function of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin