Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 10947879
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are pleased with the impeccable sound quality, exceptional comfort, and impressive battery life of these headphones. Users also frequently highlight the lightweight design, deep bass, and effective noise cancellation as standout features. While the product is highly regarded, some customers noted concerns regarding its portability, premium price point, and occasional connectivity issues. Overall, the feedback reflects a high level of satisfaction with the device's performance and build.
This summary was generated by AI based on customer reviews.
Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with this purchase. I got it as a gift.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AstoriaNY,
Thank you for choosing Sony!
We're thrilled to hear that you're enjoying your WH1000XM5 headphones, especially as a gift! With industry-leading Active Noise Cancelling technology, these headphones are designed to provide you with an unparalleled listening experience. We’re confident that you’ll appreciate their effectiveness. Thank you for sharing your feedback—enjoy your new headphones!
Best regards,
-Fred
Sony headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall the product worked out perfectly, highly recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AlanD,
Thank you for choosing Sony!
We're so happy to hear that your WH-1000XM5 headphones delivered a perfect experience. We strive to deliver quality and comfort with our products, so knowing they've exceeded your expectations means a lot to us, and we truly value your recommendation.
Best regards,
-Fred
- Pros mentioned:Bass, Sound quality
Great Product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfort level is phenomenal, Bass and Sound are very good. Connection to apple products isnt always smooth however these headphones in my opinion are the best on the market.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jake, Great! We're happy to hear that you are enjoying the sound quality and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Perfect
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Theses Headphones are perfect, they have great noise canalization and audio quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bomin0s, We are glad to know that you now have a perfect headphone that have great noise canceling feature and audio quality. You chose the best headphones. These headphones have battery that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). They support multipoint connection allows you to quickly switch between devices. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for your purchase. Enjoy! Vincent
Excellent headphones
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I have had. Have had no issues. Work great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AmberD, thanks so much for the fantastic 5-star review! We're immensely pleased to hear that you're enjoying the extraordinary sound quality and industry-leading noise cancelling technology of the Sony - WH1000XM5. We really appreciate your support and thank you for choosing Sony. Enjoy the music! Regards, -Dominick
- Pros mentioned:Sound quality
Amazing quality just needs more bass
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bedt sounding headphones ive tried but need a littvle bit more bass
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chumerz, Amazing! We're glad that you like the sound quality of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Sony XM5 ANC
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic. Works perfectly just as it should. Best value for money.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MAppiahDanquah, thanks for the 5 stars! We feel privileged to know the WH1000XM5 are the top-tier quality you expected. We really appreciate that you've taken the time to share your fantastic experience. Thank you for choosing Sony! Sincerely, -Jenn.
A
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality headphones. Only issue is they tend to make you a bit hot.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello DougT,
Thank you for choosing Sony!
We are thrilled to hear that you are enjoying the outstanding sound quality of the WH1000XM5 headphones. We value your feedback on comfort and the warmth during use. Our team is dedicated to improving your experience, and we will pass your comments to the Sony team. Additionally, we invite you to reach out to our support team should you require any assistance.
For technical support information, please visit the following link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones.
Best regards,
-Fred
- Pros mentioned:Sound quality
Not great for calls
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They do an excellent work on the noise cancellation part but when i get a call the headphone picks up all the voice around me and whoever is at the other end of the call can hear everything.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JordyV,
While we are glad that you like the sound quality and noise canceling function, we regret that the person on the other line can hear background noises when using the headphones for calls. Make sure to install the latest software version of the headphones (via the Sony Headphones Connect app) for optimum performance. Your voice will be heard from the headset through the headset’s left and right microphones (Sidetone function). In this case, ambient sounds or the sounds of the headset operation may be heard through the headset, but this is not a malfunction.
Noise cancellation doesn't transfer during telephone calls. Although it protects the headphones user from the surrounding noise, it does not apply to the receiver of the call: they will potentially hear background noise. For call quality, re-establish the connection between the headphones and your source device. Select HFP or HSP for the profile. You can also check the settings of the app that you are using for mic sensitivity if available.
If you need further assistance regarding your concern you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
Jess
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the product, use it everyday. Easy to connect and love the features on it
I would recommend this to a friendSony or Not to Sony
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great features. Sound Quality is completely overrated. Sorry, I guess I may be a bit of a basshead. I also know a bit about sound quality as well as I won my share of IASCA sanctioned events where sound quality is king. But back to the Headphones..If you're looking for features that will blow your mind..then you have picked the right headset. Features such as weekly decible level checks to warn you of how loud your listening levels have been versus a national panel of certified analyst. These Headphones are feature rich. Sound Quality wise, They are a bit " Tinny" sounding at higher levels, where as the "Beats Studios" absolutely destroy Sony in this department. If you'te looking for overrall volume and bass, I would go with " Beats Studios." If features and a great looking headset that updates regularly flips your trigger then the Sony's are still there for you.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Timothy, Thanks for choosing and purchasing our industry-leading noise canceling headphones, WH-1000XM5. We're delighted to hear you like the very good quality and most of the features of the headphones. It's unfortunate to know you feel that the bass is not sufficient. To ensure an optimal listening experience, downloading the Sony Headphones Connect app lets you adjust your bass levels and gives you sound quality presets. There is even an EQ in there—which can be customized to fine-tune your music to your liking. You can edit the volume of the CLEAR BASS. Increasing the CLEAR BASS setting value allows your headphones to reproduce dynamic deep bass without distortion, even at a high volume.
NOTE: When the audio source does not contain much bass sound, the bass sound may not be audible.
For more on "Tuning sound with the Equalizer on headphones", please visit this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00286844
Our ultra comfortable WH-1000XM5 headphones rewrite the rules for distraction-free listening and exceptional call clarity. Two processors control multiple microphones for unprecedented noise cancelling while Auto NC Optimizer automatically optimizes noise cancelling based on your wearing conditions and environment. The specially designed 30 mm driver unit delivers superior sound quality for all your entertainment. Thank you for sharing your feedback! -Jess
- Cons mentioned:Price
Nice but expensive.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is a nice headphone but it is expensive. I suggest to buy it when on sale.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mike, We're happy to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Good overall
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this because it was cheaper than the Apple. First impression, i love the silver color and minimalist look. Once I tried it on, i didn’t like the feeling of it. It felt light and slippery. I do not recommend working out with this. Other than that it’s great and it sounds great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi mynameisdiana, Awesome! We are so glad to hear that you are happy with your new headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great but too big
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cant fold like the older models. Sound and styling is awesome
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PagolDadu, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Mediocre
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ehhh tbh Bluetooth settings laggy sound is good tho
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gunner4455, We're glad that you like the sound quality. We're also sorry to hear that Bluetooth settings are laggy. For optimum performance, please ensure the software is updated. You may launch the Headphones Connect app to check the software. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Good sound
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is great but the noise canceling and weak brackets downgrade these for me.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Keon,
Thank you for the review and we're glad to hear that you like the sound quality of the headphones. For your information, the noise canceling can be adjusted using the Sony Sound Connect app depending in your preference.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/software/00269130
If you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
-David
- Pros mentioned:Sound quality
Good headphones, not a 5/5
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lighter weight and a little warm on the ears. Good sound quality, but i returned them after a few days. I prefer some of the other options. I also didnt like the way they set on my head/around my neck when I wasnt using them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ElliottE, While we are glad to hear that you are happy with the sound quality of the headphones, we are sorry to hear that the WH1000XM5 did not meet all of your expectations and had to return the headphones.
We hope that you consider Sony again in your future purchases.
Regards,
Carl
SONY WMX1005
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphone purchase in a while !! Would recommend as a kid tier option.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, ScottR
We are delighted to hear that you are enjoying the headphones! Sony strives to deliver the best quality products, so every comment really matters to us. Do not forget to download the Sony Sound Connect App to enhance the experience!. Thanks for choosing Sony, have a nice day!
-DiegoV
Review of Best Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good service and the people are very friendly with the customers
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JohnnyP, thank you for sharing your experience. We are very glad to hear you're now enjoying your WH1000XM5! Thank you for choosing Sony! Sincerely, -Jenn.
Great headphones!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are very good, but you have to get used to the pressure of the noise-cancelling. They can get a little uncomfortable after a couple hours. I would recommend them to anyone who wants or needs the best noise cancelling possible.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Joe1, Great! We're thrilled to hear that you like the WH1000XM5. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin