Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 10947879
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers praise the impeccable sound quality, exceptional comfort, and amazing battery life of the product. They also appreciate its lightweight design, good bass, snug fit, and decent active noise cancellation. However, some customers have noted concerns regarding its portability, price, and occasional connectivity issues. A few also wished for louder volume and water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Best headphones ever
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product great noise cancelling and state of the art sound, these headphone are amazingly comfortable also
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TTran,
Thanks for sharing your review! It is fantastic to know that you are having such a great experience with your new WH-1000XM5. We really appreciate the feedback and are so happy they’ve been a great fit for you.
We really appreciate you choosing Sony!
Enjoy the holidays! Best regards,
Estefany
- Pros mentioned:Comfort, Sound quality
A solid 8/10 performance
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.•• Unboxing experience was a little underwhelming - cheap feeling - but huzzah for using recycled materials which is more important •• Carrying case and pocket for cables are well done and appreciated •• Headphones unfortunately turn the wrong dorection when you take them off your head and rest them on your shoulders, which is more a bummer than an actual problem •• these headphones are light and (to me) more comfortable than the WHRF400, which I replaced with this M5 •• Home use: fantastic, no complaints •• Use on the airplane: for some reason the noise cancelling cuts in and out, you can hear ambient noise in the cabin when watching movies or listening to music, not great •• the most important part, SOUND QUALITY: 8/10 for me. Solid highs, solid mids, solid bass. The issue for me is that it’s just not “great”. Overall, I’d recommend buying if on sale. Happy listening, friends.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi there, Thank you so much for your honest review! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Comfort, Sound quality
Worth it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these! Super comfortable especially for people who wear glasses, they stay put and don't move, fit really well on my small head, the noise cancelling is really nice too, and battery power is insane haven't charged them in days
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Genesis, we're glad you love our newest industry-leading noise canceling headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for choosing Sony! ~Earl
- Pros mentioned:Comfort, Sound quality
Where have these been my whole life?!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was a little hesitant to move away from beats headphones as an iphone user, but these sony headphones have been great. The initial setup and pairing isnt as seamless as with beats/apple headphones, but that was to be expected. Sound quality is excellent; they’re comfortable to wear; and I love the navy blue color and matching carrying case.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi tallasian916, Thank you for sharing your detailed review. We're delighted to hear that you are enjoying your WH-1000XM4 headphones. Indeed, while the initial setup and pairing with non-Apple devices might not be as seamless as with Beats or Apple headphones, the superior sound quality, comfort, and design of our WH-1000XM4s are some of the factors that set them apart. We're glad that you appreciate the excellent sound quality, the comfort, and the stylish navy blue color with the matching carrying case. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality, Weight
Sony - WH1000XM5 Wireless Noise-Canceling
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.With noise-cancellation technology, these headphones provide an exceptional listening experience. The lightweight construction and adjustable fit make these headphones ideal for extended use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TelinaA, We're glad that you like the noise canceling function and audio quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound qualityCons mentioned:Price
As advertised but missing some big basic features
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I found the reviews to be a bit too thorough as if they are paid advertisements that only echo online reviews by compensated individuals. The absence of any quick start guide was frustrating since I didn't have great cell coverage at the time I unboxed the headphones. I didn't know about the controls on the side and the app does not offer any guide either. I am still left in a maze to navigate their website in and out of hyperlinks to figure out which button or surface space does what. For an extremely high price these headphones are less about quality sound and more about noise canceling. If you like great audio, these aren't the headphones for you as they muffle and distort the sound. In general, noise canceling does that so that isn't a complete surprise. An astonishing and ridiculous issue I have with these headphones is that you CANNOT USE THEM WHILE THEY CHARGE?! In this era of device demand, this is a shockingly ignorant choice on the part of Sony. I get it, they might think since wireless earbuds can't be used while charging then who needs to listen to their headphones while they charge? Or perhaps they prioritized a fast charge over listening. The problem with that comes when you quick charge devices over and over again for short periods of time ruining the battery performance. Sony is practically begging you to do that by discouraging you from being able to listen to them at the same time as fully charging them. Overall I appreciate being able to drown out a good amount of background noise but I am left questioning if that's really worth the $400 price tag. If you are looking for noise canceling, pick a pair of great sounding earbuds and skip the actual noise canceling feature, just purchase some flight line ear protection headphones for a much better comfort and outside noise control. You'll save yourself hundreds while having a much lighter pair of headphones that doesn't overheat your ears. Another disappointment of mine was the erroneous idea that connecting to two devices at the same time would mean I could actually listen to two inputs at the same time. Perhaps Bluetooth isn't there yet through no fault of Sony, but I also felt the advertising was misleading on this particular feature and the answer was buried in Bluetooth spec and tech sites and not disclosed on the Sony site. I like that my phone can interrupt my business meeting playing from my computer but I dislike that I cannot listen to ambient sound on Pandora while participating in a business meeting at the same time. Since the audio can't be independently adjusted in noise volume by your individually connected device, you are left with a ring tone set to the same volume as your YouTube video or conversely the YouTube video resumes as loudly as the call and that is mildly annoying.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AverageListener, Thank you for sharing your experience and thoughts about the Sony WH-1000XM5 headphones. It is unfortunate to hear that you found the lack of a quick start guide frustrating and the controls not very intuitive.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
- Pros mentioned:Sound qualityCons mentioned:Water resistance
Sony Sound Equals Quality.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic headphones as long as you are not using them outside. The instructions say they can't get wet and you can't sweat on them. So much for exercising. Otherwise, they had a beautiful sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LennyV,
We're pleased to hear that! Thank you for giving your Sony headphones a fantastic 5-star rating! We're grateful you’re enjoying their beautiful sound quality—it’s one of the standout features of your Sony WH-1000XM5. We appreciate your note on usage limitations outdoors and around moisture, as the design does prioritize pristine audio performance.
Thank you for choosing Sony—hope your day is as clear and enjoyable as your listening experience!
DiegoV.
- Pros mentioned:Battery life, Comfort, Sound quality
Depth of sound is beyond comparison
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, comfortable fit, and impressive battery life. Worth the cost.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Eric, Thank you for your feedback on the WH-1000XM5 headphones! We're glad to hear that you are enjoying the sound quality of your new headphones. Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Awesome sound and great comfortability
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I will admit, I was very skepticsly in buying these headphones, primarily befause of comments I had seen on build quality and how the display pairs felt in stores. However, i made the decision to buy them and was definitely surpirsed at how nice they felt. The sound quality is also great, especially once you are able to tinker with the EQ to match your liking, and they are super light and comfortable to wear. I initially bought them under the impression I may want to return them, but ultimately decided agaisnt it becase I liked them so much!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gregadude, You made a right choice! We're also glad that you like the sound, EQ settings, light and comfortable to wear. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin
- Pros mentioned:Battery life, Comfort, Sound quality
Great noise cancellation, great battery
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had them for just under a month and they are fantastic. Noice cancellation is really good. I’ve only had to charge them about twice since getting them and they are very comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NoahW, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality, Weight
Best headphones I've ever had
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony never loses to amaze me with the build and sound quality. Very light weight for the size of the headphone. ANC and sound quality is top notch.
I would recommend this to a friendBrand response from SonyListens
Posted .That's awesome, SankalpK! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
- Pros mentioned:Battery life, Comfort
Best Everyday Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had these for almost 3 years and I loooove them!! These are my everyday headphones and I’m so glad I got them. They are super comfortable and the battery life is amazing. They also charge SO fast. They are exactly as advertised. 10/10!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you so much for sharing your experience with the WH-1000XM5, Ally! It brings us great satisfaction to hear that they’ve become your everyday companion and that you’re enjoying the comfort, outstanding battery life, and quick charging. Knowing that the headphones have lived up to your expectations for nearly three years means a lot to us. Your feedback truly motivates our team to continue delivering products that bring joy and reliability to our customers’ daily lives. Thank you for being part of the Sony community and for choosing us!
Best regards,
Gus
Sony Social Media Team
- Pros mentioned:Battery life, Comfort, Sound quality
Sony’s Best Headphones
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable and Amazing Sound Quality. The noise cancellation has to be the best in the market. It is also stylish and sleek. The battery life seems to last for days with moderate usage.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pena,
You made the right choice! We're glad that you are enjoying the sound quality, noise canceling function, design, and battery life of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Comfort, Sound quality
Amazing Sound
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony headphones changed the game for me! Amazing sound and ultimate comfort. I use these headphones everyday! They charge fast and the battery lasts a long time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SusanC, Great! We're glad that you like the sound quality, comfort, and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Comfort, Sound quality
Great headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones! They are super comfy, I can wear them for many hours and they don't hurt my ears. The quality is good and the sound even better, total sound cancellation. And the battery life is really good
I would recommend this to a friendBrand response from SonyListens
Posted .Wonderful, JonathanP! We're glad that you are happy with your new Sony headphones. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
Amazing ANC headphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WH-1000XM5 headphones are, simply put, a revelation. After relying on them extensively for both professional use and travel, I can confidently say they set a new standard for wireless audio and noise cancellation. If you are looking for a premium experience that delivers pure, uninterrupted sound, these are the headphones to get. One of the first things you notice about the XM5 is the complete redesign focused on comfort. The new, sleeker profile feels significantly lighter on the head than previous models, and the ultra-soft, smooth-fit leather earcups feel like clouds. I found them incredibly comfortable for all-day use. Whether I was wearing them for a solid 8-hour shift at my desk or during a long-haul flight, the minimal clamping force and plush padding meant no ear fatigue or head pressure, making them perfect for extended listening sessions. The Active Noise-Canceling (ANC) capabilities on the WH-1000XM5 are phenomenal—truly class-leading. Sony uses two processors and eight microphones to deliver an unprecedented level of quiet. For my daily work environment, this meant noisy office chatter, humming air conditioners, and even the sounds of typing keyboards simply disappeared, allowing me to focus deeply. Where the XM5s truly shine is when traveling by plane. The advanced ANC excels at eliminating persistent, low-frequency sounds, which is exactly what a jet engine produces. Putting these on during takeoff transforms the harsh roar of the cabin into a barely perceptible whisper. I was able to watch movies at comfortable volume levels, listen to music, or simply sit in serene silence, turning what is usually a stressful experience into a genuinely peaceful one. For frequent flyers, these headphones are an absolute must-have investment. Beyond travel and personal listening, the XM5 proved to be an indispensable tool for my work. The call quality is crystal clear thanks to Precise Voice Pickup Technology, which uses AI to isolate your voice. I took several video and conference calls in busy environments, and not one person complained about background noise; they only heard me. The ability to connect to two devices simultaneously (multipoint connection) was also a game-changer, allowing me to stay connected to my work laptop and personal phone without having to constantly switch connections. If you need premium comfort, unparalleled noise cancellation, and professional-grade performance, the Sony WH-1000XM5 is a purchase you won't regret.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi UNN4!
Thanks for sharing your thoughts on the Sony WH-1000XM5 headphones! We are really happy to hear that you find them to be a revelation for both professional use and travel. Your feedback is truly valuable to us, and we're thrilled to know that they set a new standard for wireless audio and noise cancellation.
Thank you again for your detailed feedback and for being a part of the Sony family!
Warm regards,
Estefany
- Pros mentioned:Battery life, Comfort, Sound quality
These headphones are the one!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I go on long business travels and these have been a game changer with amazing battery life, extended comfort and super high fidelity audio with fantastic tools for customization.
I would recommend this to a friendBrand response from SonyListens
Posted .HiVMAN,
That's very nice to hear! We appreciate the positive feedback regarding the battery performance, comfortable design and customizable audio of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Noise Cancellation = SONY
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent Noise Cancellation. The audio quality out of the box may not be to everyone's liking, but once you fiddle with the EQ, the sound gets much better. I have used it in public transport and the noise cancellation has no issues. The connection to two devices also makes this headphone very useful. The microphone quality is also very good. People have said I sounded more natural and clear than my Airpods pro. There are better sounding headphones, but if you prioritize noise cancellation, then go for this!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SaikatD,
That is fantastic, in-depth feedback! We are thrilled to hear that you are enjoying the excellent noise cancellation and find the simultaneous connection to two devices very useful. We appreciate you confirming the very good microphone quality that offers clearer and more natural sound than your previous setup, and we're glad you were able to customize the audio to your liking using the built-in EQ feature.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Comfort, Sound quality
Sound great!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have tried a few different brands in the past and these take the cake. They sound amazing! I really enjoy the touch controls, and find them very comfortable to wear. The ANC is great! I really have no complaints.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Buzzkill38, Awesome! We're glad that you are enjoying sound quality, touch controls, and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality, Weight
Good cans
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really nice pair of headphones. Only problem for me is that it does not clamp hard enough especially when laying down. Sometimes the earcup will tilt and ruin the seal for the anc. Other than that, great sound, super light, good battery. Used on a plane and was really nice on it. Worth the price? Debatable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Doman, We're glad that you like the sound quality and battery life of your headphones.You may try to slide the sliders to adjust the length of the headband to get the best fit specially when laying down. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin