Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 10947879
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers praise the impeccable sound quality, exceptional comfort, and amazing battery life of the product. They also appreciate its lightweight design, good bass, snug fit, and decent active noise cancellation. However, some customers have noted concerns regarding its portability, price, and occasional connectivity issues. A few also wished for louder volume and water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Sound quality
Better than Beats and Bose; how IDK.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's hard to have words for these. The sound quality, bass, clarity, 40 hr battery, noise canceling Im in a loud metal stamping factory and i only hear my music. The putting your hand over the right headphone to quiet down the music as well as noise cancelation, so you can hear whoever it is wanting to talk to you is an amazing great idea.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChadK, We're glad that you are enjoying your new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Connections to multiple devices comes up short
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are comfortable and sound quality is great. The convenience of auto play / pause when taking headphones off and on is a positive. Connecting to multiple devices is confusing, I have it connected to my Fold 5, ipad, and computer. Switching between devices can freeze the app. Need to turn the headphones off and on manually to get them to reconnect. Bose can connect to multiple devices at the same time much easier. I was hoping that the positives of the Bose and these Sony's would be combined in these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BEGS, thanks for sharing your experience with us. We're glad that you like the sound quality, comfort, and features. We're sorry if connecting to multiple devices is confusing. We recommend checking the Help Guide for more details on how to use Multipoint. Ref: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541784.html
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
The sound quality is awesome.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is awesome. That alone was worth it, right? not sure about sound quality over WM4, but the fit was a little better for me, so spent more for WM5. I suggest to try the fit before spending so much money, Other things... Instructions were not easy to follow, and a little hard to find. Then case is terrible, so plan to buy a new case immediately. Zipper doesn't work well, and the design is just weird. A rectangular box with a loop and filleted edges would be better and probably cheaper. Now more waste for the landfill. It's a bummer that after spending $400, you still have to find accessories.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi gonzmustang, We're glad that you like the sound quality and fit. We also appreciate your feedback about the case. Your feedback matters as it help us improves our products. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Best Headphones On the Market
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've owned several pairs of over the ear headphones, but none compare to the Sony - WH1000XM5. The noise cancelling is superb and the sound quality is crisp. Battery life is excellent. Having the app to make adjustments to sound quality is a plus too. It's a great investment and I'm happy with the purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SerenityDelta22, We're glad that you like the sound, noise canceling, use of app, and battery life. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality, Weight
**********************BUY IT**********************
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Crisp sound quality, lightweight and dead silent. I was doing dishes and running the vacuum cleaner at the same time and the M5 blocked all the noise. I use these headphones while I am working or meditating. Peace and perfection are the only two words I can use to describe this product. My M4 lasted 4 years before the plastic broke. Over time my M4's developed small stress fractures that eventually gave away. I was naturally upset at first, but it allowed me to purchase and experience the new M5's. A blessing in disguise
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Budakai,
Thank you for that wondeful feedback. We're glad to hear you like the sound quality and industry leading noise canceling of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Battery life, Comfort, Sound quality
Excellent Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and comfort with long battery life. Excellent noice cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GregG, Amazing! We're thrilled to hear that you like the sound, comfort, battery life, and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Great head phones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The head phone is quite good and confortable. Sound quality is amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Davida2177,
We are delighted to hear that you are finding your headphones so comfortable and that the sound quality is amazing! We strive to balance top-tier audio with a design you can wear all day, so we are thrilled to know you are enjoying the experience.
Thank you for choosing Sony.
Regards,
Dominick
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my 2nd pair of Sony headphones. I wear on flights for noise cancelling and wireless audio I wear these at the gym for light workouts. Noise cancelling is best available in price range They stay firmly in place without a tight, headache inducing fit
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CompassWest,
We are immensely pleased to hear that this is your second pair of Sony headphones! It is wonderful to know that they are providing the perfect balance of top-tier noise cancelling for your flights and a secure, comfortable fit for your gym sessions.
Thank you for being such a loyal part of the Sony family.
Regards,
Dominick
- Pros mentioned:Battery life, Sound quality
Great headphones!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones! Great battery life and awesome sounding from these headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CALAN,
Thanks for the wonderful 5-star review! It is most rewarding to hear that the great battery life and awesome sound quality are standing out for you. Our engineers work hard to deliver an exceptional listening experience, and your feedback lets us know we're succeeding.
We appreciate you choosing Sony and hope you continue to enjoy your headphones!
Best regards,
Dominick
- Pros mentioned:Comfort, Sound quality
Great sound and easy to use
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm a bit of a Sony fanboy, so take with a grain of salt, but I have yet to be let down by these headphones. The fit over my ears is comfortable and I've worn them for hours at a time. Noise cancellation is perfect and the bluetooth connection hasn't dropped once. I dinged the battery life rating one star since the Sennheiser Momentum 4 manages an absurd 60 hours, but the 30 hours Sony offers has not been an issue. My music sounds great on the XM5s and it works well when plugged into a PS5 controller too!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Salmon, Thank you so much for always choosing Sony! We are glad to hear that you are happy with your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear! -Carl
- Pros mentioned:Comfort, Sound quality
Superv!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it for my daughter, but then I got used to then so I decided to keep em. Now, because she deserve them In had to buy another one for her. Once you wear them, you don't want to take them off, the noice cancelling feature once you touch it is supperv!! Comfortable, easy to get used to it.. Wich I can wear it at work!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nogood, Great! We're thrilled to hear that you like the comfort, noise canceling, features, and ease of use. Thank you for choosing Sony. Erin
Killer sound, icky headache
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been looking for over ear headphones for 3 years. Love the Bose 700s but they’re fading fast. Everyone recommended the XM5s and for good reason— the eq is incredible and makes finding the right sound possible. ANC is very good, no issues with connectivity, overall solid product. My issue with the headphones is they are uncomfortable to wear for more than an hour. I use them for work and find I have a headache where the headband sits on the top of my head after about only an hour of wear. I don’t have a large head, more on the average/small size, but something about the headband pushes awkwardly on me and no amount of adjusting has fixed it. The earcups also sit a bit low on my head, even with the headband tight, so the top of the earcups sit right above my ears. To wear them for past a hour, I wear a ball cap with the XM5s over the top for a bit more cushioning to be comfortable. The ear cups are also a bit on the warm side to me and I don’t run hot as a person. I do recommend the product, but highly recommend trying them first.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HannahB,
Thank you for sharing such a detailed review! It’s great to hear how much you appreciate the sound quality and ANC on the WH1000XM5 headphones—they’re definitely a standout in those areas. We’re sorry to hear about the discomfort you’ve experienced. You can follow this link on the steps recommended on wearing your headphones: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000539062.html?search=wear
If you need further assistance or have additional concerns, may we contact you directly? If so, please email the following information to socialsupport@am.sony.com. Apologies if you've already shared this information with customer service — we just want to ensure we have your most accurate details:
Full Name:
Username:
Telephone Number:
Additional Information regarding your experience with the WH1000XM5.
Thank you for your recommendation, and for choosing Sony! We look forward to improving your experience!
Sincerely,
Maria
SONY XM5 Wireless Headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These work great on the plane or in the home office. Watching TV you hear all kind of details you would otherwise miss. The noise cancelling is elite. They work well during phonecalls and unlike my airpods, never fall out!
I would recommend this to a friendBrand response from SonyListens
Posted .HI BDAA,
We are thrilled to hear that the elite noise-canceling performance of your WH-1000XM5 headphones is elevating your travel, home office, and TV viewing experiences with details you would otherwise miss! It is fantastic to know they deliver a secure, reliable fit and excellent call clarity where other devices fall short. Thank you for sharing your wonderful feedback and for choosing Sony!
Best regards,
Eliab
- Pros mentioned:Sound quality
Satisfied
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it said for myself enjoy them so much quality sound watching movies shows listening to music. This headset completes the entertainment experience. I enjoyed them so much, but I gave my son a pair for his birthday. He loves them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FranciscoB!
Thank you for sharing your experience with the Sony WH-1000XM5 headphones. We are thrilled to hear that both you and your son are enjoying them for movies, shows and music.
We appreciate you choosing Sony!
Best regards,
Estefany
- Pros mentioned:Battery life, Sound quality
Sonyxm5s
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sounded nice and the ANC was great, but they were too big for my head. The battery life was also amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GiselleA, Awesome! We're very happy to hear that you're enjoying the superb sound quality, great noise canceling feature, and excellent battery life of your Sony WH1000XM5. We understand that finding the perfect fit can vary from person to person. We also recommend adjusting the slider and orientation of the left and right side so that the earpads fit snugly all around your ears. Hope this helps and thanks for choosing Sony! -Sam
- Cons mentioned:Portability
Good headphones
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really enjoy these headphones for a number of features such as the active noise cancelling being some of the best I have ever heard. Another feature I enjoy is how you are able to customize the equalizer with the app downloaded. However I also do not like a number of things on these headphones such as the build quality could be better with some creaks heard, the fact that the headphones do not fold is also a bummer, and most of all the touch controls on the sides are a little to gimmicky for me personally.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PaulCamachoII,
We truly appreciate your detailed feedback on the WH-1000XM5 headphones, noting both the excellent features and areas for improvement. It's fantastic to know you are enjoying the class-leading Active Noise Cancelling and the control of the customizable EQ in the app. We certainly recognize your concerns regarding the build quality, the non-folding design, and the sensitivity of the touch controls. Your balanced input is invaluable to us, and we use this exact type of customer feedback to continuously refine and improve our products.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Comfort, Sound quality
amazing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.these are perfection! i’m obsessed with them and the sound is amazing! so comfy on my ears and I love the touch controls!
I would recommend this to a friendBrand response from SonyListens
Posted .HI WhitneyL ,
That's fantastic to hear! We're so glad you're obsessed with your WH-1000XM5 headphones and that you're loving the sound, comfort, and touch controls.
Thanks for choosing Sony.
-Eliab
- Pros mentioned:Comfort, Sound quality, Weight
Very good for the money
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds great, they are comfortable and they are very light
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hossele, This is great! We're glad that you like the sound, comfort, and lightweight design. Thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound qualityCons mentioned:Price
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and comfort, a bit on the pricey side so far worth it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Mason500, We are happy that you like the sound quality of your Sony WH1000XM5 wireless noise canceling headphones. Thank you for trusting Sony! Vincent
- Pros mentioned:Battery life, Sound quality
Best noise cancellation headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are a great upgrade from the XM4. Sony finally toned down the muddy bass and allowed a good sound signature to come out. Still needed to EQ to make them a bit brighter but fantastic headphones. I use them for 6+ hours at a time with no discomfort. Battery life is crazy good and they charge VERY fast. Connection to two devices works great (iPad and iPhone here). The noise cancellation is the strongest I’ve used on any headphones and it doesn’t create any pressure on my head. Very happy with my purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Timothy, Awesome! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin