Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 10947879
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers praise the impeccable sound quality, exceptional comfort, and amazing battery life of the product. They also appreciate its lightweight design, good bass, snug fit, and decent active noise cancellation. However, some customers have noted concerns regarding its portability, price, and occasional connectivity issues. A few also wished for louder volume and water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Amazing technology
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] There is alot of features one can use to improve their sound experience. Very comfortable. Very responsive as in speak to chat features. It detects your voice and stops the music allowing you to communicate with others and once you arent speaking anymore you csn go back to enjoying content. Very nice and i recommend it
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Kartier,
Wow! Thanks for your amazing review and for your recommendation. We're glad that you are pleased with the sound quality, comfortability and appreciate the speak to chat feature of our WH1000XM5. Thanks for choosing Sony and enjoy! - Marco
- Pros mentioned:Comfort, Sound quality
I love these!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I upgraded from the XM3's I bought in 2018 and I love them and how much more comfortable they are. A bit pricey but I know that I'll run these into the ground before I replace them. The ANC doesn't seem to be as strong but it isn't very off putting. The app is pretty convenient and the music is just as crisp and clear as it always is with Sony. Too bad these aren't really meant to workout in so I'll have to go ahead and buy some earbuds. Overall I'm very satisfied with the product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Felix, Great! We're glad that you like the use of Headphones Connect app, sound quality, and features of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Perfect Over Ear
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What a headphone, I am upgrading these over my Sony XM3’s which were amazing. I have compared these against the Bose and in terms of sounds they are way better and almost as good at noise cancellation. The comfort is great for long plane rides. I use them on average twice a month on the plane and love them. Only downside is their app is not the greatest but you don’t need to use after you set them up.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LanceR We're glad that you like the sound, noise canceling function, and comfort. We'll take note of your feedback with regards to the app. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality, Weight
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Incredible sond quality, super light and amazing battery life
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alfredo, We are glad that you like the sound quality of your new Sony wireless noise canceling headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for trusting Sony! Vincent
- Pros mentioned:Battery life, Comfort, Sound quality
Great product
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable, excellent battery life and good sound cancelation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Romeoland, Awesome! We're happy to hear that you like the battery life and sound quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Amazing headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sound really good and have some good features as well. I see why people rave about them so much. Battery life lasts a long time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Kiki,
Thank you for choosing Sony!
We're immensely pleased to hear you're loving the sound quality and features of your WH-1000XM5 headphones, especially that impressive long battery life! It's rewarding to know our product has contributed to your enjoyment. Keep enjoying your amazing sound!
Best regards,
-Fred
- Pros mentioned:Sound quality
Highly recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First pair of Samsung headphones and I’m glad these were my first! The sound quality is crisp and makes listening to music an experience. Compared to my other headphones these blew them out the park enabling my ears to hear instruments or noises I haven’t heard in songs I listen to on a daily.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IraO,
We are excited to hear you chose the WH-1000XM5 headphones and that they have blown your previous headphones out of the park! It's fantastic that you are experiencing the crisp sound quality and hearing new instrumental details, which is exactly what our newly developed 30mm driver and LDAC codec support are designed to deliver.
Thanks for choosing Sony.
Best regards, Eliab
Great for the gym
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did tons of research on youtube on what headphones to get. I narrowed my decision down to the Airpods Max and these. I only use these for the gym and have no complaints. The ANC feature is the greatest thing ever created. I use it while squatting, bench, and deadlifts. Has never fallen off of my head. Can’t complain about anything. Also, I know it’s not meant to get wet. Looking to see how the swea will impact the headphones in the future.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mackel, Awesome! We're pleased to hear that you like the overall features of the WH-1000XM5 and that it is helping you stay fit in the gym. This model doesn't have an IPX rating since it's not waterproof. Please be careful when using the unit in the rain or snow, in humid locations or when using the unit while you are sweaty. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! -Jess
- Pros mentioned:Battery life, Sound quality
Exceptionally clear
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall excellent headphones. The connectivity doest alway work first try, the talk to speak option could use refining and I find the overall sound isn't as warm as I'd like but it does excel at producing clear tones. They have great battery life and the noise canceling is the best ive seen, better than my the bose qc45 headpones i previously had. Overall I'm happy with the purchase and find them better than my previously headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DD78,
Thank you for your purchase and we are honored to have customers like you. We're glad to hear that you appreciate the battery life and noise canceling of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Comfort, Sound quality
Great NC Heaphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Compared to previous generations, these are a definite upgrade if you can get passed the non folding design. They’re very light and comfortable with great sound quality. Multi device connection is a welcome addition as well. The non folding design does mean a larger case footprint but the weight and comfort are a good tradeoff.
I would recommend this to a friendBrand response from SonyListens
Posted .That's awesome, Cris! We're glad that you like your new Sony XM5 Wireless headphones. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
- Pros mentioned:Battery life, Sound quality
Best Headphones
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These Sony head phones are the best I’ve ever used. I have them paired with two devices and it switches seamlessly. The noise canceling is amazing. I also used them on video calls and the microphone does a great job canceling background noise as I work from home. I used to have a set of Bose headphones, and these perform far better than those. Highly recommend this product. Also the battery life is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TimB, Awesome! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Sound quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality. Battery life is good. Connectivity is great even at far with walls in between and im still not having connectivity issues.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello DavidS,
Thank you for sharing your feedback on the WH-1000XM5 headphones. We are beyond pleased to hear that you are enjoying the great sound quality, good battery life, and strong connectivity even over long distances and through walls. It’s rewarding to hear that our product has positively impacted your experience. Thank you for choosing Sony!
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality, Weight
Good Product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.super comfortable and high quality and they are super light
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CarlosC, Thank you so much for the 5-star rating! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
High quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.High quality sound, I was very pleased with the noise cancelling especially. The quality compared to the model below this was significant enough to be worth the upgrade
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JillianM,
We're thrilled to hear that the upgrade was worth it! It’s great to know you’re enjoying the premium sound quality and the significant jump in noise-canceling performance.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Comfort, Sound quality
Nice, would recommend
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Think the sound qualities is really good and they're comfortable. Still no signs of wear yet. The app is pretty good. It goes in detail about customizing the sound to your liking so that's cool.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jalen, Thank you for the great review! We're glad to hear the Sony WH1000XM5 are meeting your expectations in sound quality, comfort, and customization through the app. Thanks for choosing Sony! -Sam
- Pros mentioned:Bass, Sound quality
Worth the wait, money and the hype! Get these!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding. I've had, and consequently compared these Headphones to the Bowers and Wilkins PX7's, the older Sony 1000MX3's and Jabra Elite 85t's and the Sony's Noice Cancelling is superfluous. No question. The deep bass, the rich treble/highs makes listening to everything from 2Pac to Enya, to Nelly a choice experience. The phone/bluetooth quality is outstanding. I refuse to take a call on any other headset that I own than these Sony WH-1000MX5's!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LogitechDarkFieldFan, we're glad you are enjoying our newest industry-leading noise canceling headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. ~Earl
- Pros mentioned:Comfort, Sound qualityCons mentioned:Portability
Sony XM5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Epic sound, comfort and build quality. Hard to travel with.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlexanderM, Amazing! We're glad that you like the sound, comfort, and build quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Cant go wrong with these
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had a pair of the m4s and these hold up. Headphones sound great. The noise cancelation is really good. Love bringing these as my travel headphones for flights. Just be sure to learn the touch controls or ypull change the settings without know it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi QuintonH,
We are elated to hear that your transition from the XM4s to the WH-1000XM5 has been such a success! It is great to know that the noise cancellation and sound quality are making your flights more enjoyable, and we appreciate the helpful tip for others regarding the touch controls.
Thank you for making Sony part of your daily listening.
Regards,
Dominick
- Pros mentioned:Battery life, Sound quality
Can you hear me now
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound guality is great and the battery life is great
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Fairbanks13,
Thank you for choosing Sony!
We're excited to hear that you're enjoying the great sound quality and impressive battery life of your WH1000XM5 headphones. Knowing that both performance and longevity have made a positive impact on your experience means a lot to us. Thank you for sharing your feedback.
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
bessttttt headphones
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I have ever used. They are comfy, sleek, and very much noise cancelling. I put them on sometimes even without music just to block out noise and they are perfect. Not to mention the sound. The sound on these is heaven, it amplifies the noise in a way no other headphones can compare. It’s 100% worth the price
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Amp311, great! We're glad you are enjoying our product! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. ~Earl