Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 10947879
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers praise the impeccable sound quality, exceptional comfort, and amazing battery life of the product. They also appreciate its lightweight design, good bass, snug fit, and decent active noise cancellation. However, some customers have noted concerns regarding its portability, price, and occasional connectivity issues. A few also wished for louder volume and water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Best NC Headphones for studying with Misophonia
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my headphones so much. I use them at the gym and to play games and study. Theyre authentically pleasing so i dont feel silly wearing them. They do fall off with heavy activity so i dont recommend them for running or jumping. But i LOVE the NC features because i struggle with misophonia so much.
I would recommend this to a friendBrand response from SonyListens
Posted .HI JessicaG Awesome! We're thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Fantastic software first headset - not perfect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise canceling is amazing and really helps me lock in ehile im working since im easily distracted.trying to use it with windows I had some driver issues and i had to google a whole bunch of stuff to get good quality and low latency but it eventually worked like a charm. Thats my biggest gripe. Some minor bugs or things i dont understand. Has a lot of bells and whistles that really surprised me and showed how far you can take the software approach. You can control the headset from you phone but also conmect to another device lik your pc etc.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tori, it's fantastic to hear that the noise canceling on your Sony WH-1000XM5 headphones is amazing and so effective at helping you focus while working, that's exactly what they're designed for! We're glad to hear you were able to resolve the driver issues when connecting them with Windows. And It's great that you're discovering and appreciating the bells and whistles and the depth of the software capabilities. Your insights highlight both the powerful features and areas where we can improve the user experience. Thanks again for your honest 4-star review and for choosing Sony! Best regards, -Dominick
- Pros mentioned:Battery life, Comfort, Sound quality
Amazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality, comfortable, long battery life
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ant1, perfect! We're glad you like the sound quality, comfort and battery of our product! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! ~Earl
- Pros mentioned:Comfort, Sound quality
The Best headphones you will love them.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound, the best headphones I've tried, I loved everything apart, they are super comfortable
I would recommend this to a friend Best headphones to a point
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First off, you can never go wrong with these headphones. Sony has the best sound and the noise canceling is off the charts. I have purchased sony headphones in the past and they (speaking on my behalf with the product) have a long life capacity. The negative about these headphones and only negative is that the over the head band is a bit flimsy and fragile unless you don’t man-handle when adjusting to the shape of your head when you put them on. They tend to move around a bit when you look downwards. Best bet is to wear a hat and then put the headphones over them to make sure that they are steady.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AverageJoe,
We are delighted to hear that you find the sound quality and noise cancellation of the Sony WH-1000XM5 to be world-class.
Your loyalty to Sony over the years is truly appreciated, and we value your feedback regarding the headband stability and design. While this model features a streamlined build for lightweight comfort, your tips on careful adjustment and fit are very helpful for other listeners. We will certainly share your observations with our design team as we continue to refine the ergonomics of our future premium products.
Thank you for choosing Sony as your trusted audio companion.
Regards,
Dominick
Absolutely a Gem buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.overall value is great for its price Great Buy versus Value Price!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SweetDeal!
Thanks so much for sharing your review with us.
We are thrilled to hear that you’re finding the WH-1000XM5 to be such a great value!
Thanks for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Battery life, Comfort, Sound quality
Excellent sound and comfort
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Top sound and comfort. Great battery life. Worth the spend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoeG,
You made the right choice! We're glad that you like the sound quality, comfort, and battery life of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality
Quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really Good headphones, love the battery life and the sound
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CarlosO,
We're so glad to hear that your Sony headphones are delivering really good sound and battery life that you love. Thank you so much for the fantastic 5-star rating—your appreciation for both audio quality and long-lasting performance truly means a lot. The WH-1000XM5’s combination of immersive sound and extended playtime is something we're especially proud to offer.
Thank you for choosing Sony—wishing you a wonderful day!
DiegoV.
- Pros mentioned:Sound quality
Elite, Best of the Best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love these! Work like a charm. Great app, connect well, awesome quality, noise cancellation is out of this world. Gotten a few other types of headphones after these but none compare.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi YusraH,
It's a true pleasure to hear that your WH-1000XM5 headphones have become the gold standard for your listening experience.
Knowing that you’ve tried other options only to find that nothing compares to the stunning noise cancellation and seamless connectivity of our headphones is the ultimate compliment. We’ve put a tremendous amount of effort into ensuring our app and hardware work in perfect harmony to provide a flawless, premium experience, and it is wonderful to see that effort reflected in your daily use.
We really appreciate you being part of the Sony family and choosing us for your audio needs.
Best regards,
Dominick
- Pros mentioned:Sound quality
Awesome Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. Great noise cancelling and audio features.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello CourtneyR,
Thank you for choosing Sony!
We're honored to hear that you appreciate the noise cancelling and audio features of the WH1000XM5 headphones. It’s rewarding to know they are enhancing your listening experience with clarity and comfort. We hope they continue to exceed your expectations.
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Ms
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound its amazing fit perfect color nice and soft
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JenniferD,
Thank you for the 5-star rating! We're glad to hear that you like the sound quality and fit of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
Absolutely Blown Away by the Sony WH‑1000XM5!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been using the Sony WH‑1000XM5 for the past few weeks—and wow, I’m totally impressed. From the moment I put them on, the noise cancellation kicked in and transformed my daily commute into a peaceful escape. These are easily some of the best noise‑canceling headphones I’ve ever tried What really stands out: • Top-tier ANC performance – Whether it’s city traffic, airplane engines, or office chatter, the XM5’s adaptive noise cancellation shuts out everything with impressive efficiency • Incredible sound quality – The 30 mm carbon fiber drivers deliver a warm, engaging sound stage—bass is punchy, highs are crisp, and vocal clarity is excellent • Smart and intuitive app features – The Sony Headphones app offers graphic EQ, 360 Reality Audio, multipoint pairing, and automatic noise‑cancel optimization—features I actually use and love (). • Comfort for long wear – Despite a sleeker headband design, these stay plush and stable for hours—ideal for traveling or working at home • Excellent voice calls – With Precise Voice Pickup and AI-powered mics, I’ve made crystal-clear calls—even in windy outdoor settings • Long battery life + fast charge – I consistently get around 30 hours with ANC on (40 hours with it off), and a 3‑minute USB‑PD charge gives me ~3 hours of playback These cans are a truly premium experience. Yes, they don’t fold up like some models and they’re on the pricey side—but for unmatched ANC, rich sound, and daily convenience, they’re worth every penny.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello SAMU,
Thanks for the detailed and great review! It is fantastic to hear you're so impressed with your Sony WH-1000XM5 headphones! We're thrilled their top-tier noise cancellation, incredible sound quality, and smart app features are delivering a truly premium experience. It sounds like they're perfectly transforming your daily commute and providing exactly the comfort and call clarity you need. We're glad you find them worth every penny!
Thanks for choosing Sony, have an amazing day!
-DiegoV
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Easy to use. Sound is good. Durable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello RocB,
Thank you for choosing Sony!
We couldn't be happier to hear that you enjoy your WH1000XM5 headphones and appreciate their ease of use, sound quality, and durability. Your positive feedback encourages us to keep delivering reliable and high-quality audio experiences.
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
LOVE THESE !
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never in my life have I experience noise cancellation the way these headphones provide me with. This is perfect for when you just want to be in your own world and hear nobody say anything when walking past a group of people. I love these headphones . Worth the purchase and extremely comfy , hugs my ears so well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kimm,
We appreciate the 5-star rating and we're glad to hear that you love the noise canceling of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
Sound Connect
|Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is one of the best pairs of headphones I’ve ever bought. The software used to help really give you the most of amount of control when it comes to sound quality is beyond me. What an awesome product!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BRADYK!
We are thrilled to hear that these have been one of your best headphone purchases ever! It is so cool that the app and its sound settings are giving you that perfect level of control over your music.
The WH-1000XM5 headphones feature dual processors for incredible noise cancellation. They also offer smart sound controls that automatically adapt to your surroundings, a lightweight, comfy design, and crystal clear calls.
Thanks for being a part of the Sony family!
Best regards,
Estefany
- Pros mentioned:Battery life, Sound quality
Great Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought them before traveling for business and was not disappointed. I was trying to decide between these and the AirPods Pro Max and I am glad I went with these. The battery life, sound, and portability is great. The case allows me to throw them in my carry on without any additional bulk to my bag. Great purchase decision. No regrets!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MrPorter, We're glad that you are enjoying the battery life, sound, and portability. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Sounds good and no complaints at this time.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picked these over some other brands. Bought these for my kid (24 yr old). Said these are very good. Loves the over ear. Can wear them quite a while without listening fatigue. Loves the function of covering on one ear muff to be able to pause listening and talk to people.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JasonM, This is great! We're glad that your kid likes the features of his new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Fire
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds excellent, phenomenal anc and decent battery life
I would recommend this to a friendBrand response from SonyListens
Posted .Wonderful, jb73! We're glad that you are impressed with the sound quality and battery hours of the new Sony XM5 headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for choosing Sony! -Craig
- Pros mentioned:Comfort, Sound quality
Great sound, comfortable to wear
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is excellent, and the headphones are comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HappyTater,
Thanks for the 5-star review! We're so glad to hear that you're enjoying the excellent sound quality and comfort of your WH-1000XM5 headphones. The sound quality is a result of a combination of features, including a newly developed 30mm driver unit with a lightweight and rigid carbon fiber composite dome. This design allows for high-frequency sensitivity, ensuring a clear and natural sound that's true to the original recording.
Thanks for choosing Sony, have an amazing day!
DiegoV
- Pros mentioned:Battery life, Sound quality
Worth every penny
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The audio and noise cancelling are both phenomenal. The mic quality is also fantastic - it’s super clear and noise cancels anything youre doing (washing dishes, crinkling paper, etc). The battery life is amazing, you probably will only need to charge once or twice a week. Can’t recommend these enough, its miles better than the XM3 i had.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Wally, We are glad that you like the quality and capabilities of your new Sony headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for choosing Sony! Vincent