Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 10947879
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers praise the impeccable sound quality, exceptional comfort, and amazing battery life of the product. They also appreciate its lightweight design, good bass, snug fit, and decent active noise cancellation. However, some customers have noted concerns regarding its portability, price, and occasional connectivity issues. A few also wished for louder volume and water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Amazing working out headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good quality and does not slip when working out.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Megaman,
It’s rewarding to hear you're loving the XM5 headphones! We're so happy to hear the design and amazing sound quality make them perfect for working out! We hope you have amazing moments with them.
Thank you for choosing Sony.
-Eliab
- Pros mentioned:Sound quality
My fifth pair
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality and noise cancellation however between the touch pad control system and the size adjustment not having any click into the place it definitely is annoying.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JasonY,
Thank you for choosing Sony.
It brings us great joy to hear that you appreciate the sound quality and noise cancellation of your WH1000XM5 headphones. We also understand how the touchpad control system and size adjustment could be more intuitive with a tactile click, and we apologize for any inconvenience this may cause. Please know that we will share your valuable feedback with our team to help improve future designs.
Best regards,
-Fred
- Pros mentioned:Battery life
Great Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A really good headphone, battery can last for almost a whole week based on how you use it. The audio customization is one the best I've used, from being able to customize the bass to adding locations with different audio levels
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mynamejeff,
Thank you for choosing Sony!
We're excited to hear that you’re enjoying your WH1000XM5 headphones, especially the impressive battery life and advanced audio customization features. Thank you for sharing your positive experience!
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Love them!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I needed my first pair of headphones, and after some research I tried these and a few other brands at the store; these were the most comfortable, and in my opinion looked the best. Sound is great, noise canceling is great, and I could easily wear them all day
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Aubree, Awesome! We're glad that you are enjoying the sound and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Best headphones ive ever owned
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive had these headphones for a over a year and cannot say enough about them. Excellent noise cancellation and battery life and most importantly is the sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KennyY, We're pleased to hear that you like the noise canceling function, battery life, and sound quality. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Almost perfect, but needs a few tweaks.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really liked the headset, but had a few issues that caused me to ultimately return them. 1) Not having detailed control of the ANC would sometimes cause an issue where I could feel it rapidly switching between levels. 2)) There is no way to mute a phone call that I could find on the headset. This has been a complaint on every version of this headset and seems like it will never be addressed. 3) For some reason, the microphone array would think that my voice was background noise occasionally and would attempt to remove parts of it from the conversation. If you don't experience these issues, or feel that they aren't deal breakers, the headset is great. The Google Assistant integration was nice, allowing me to do so many things on my phone with the headset. The noise canceling, when working correctly, was amazingly good for both listening to audio and removing background noise when making calls. I really do wish they had worked out and hope that maybe the next version will add the improvements needed to make it perfect for me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JarredF, Thank you for your feedback. While we're glad that you find these headphones almost perfect, we regret that it had to be returned. Sony takes into consideration all feedback to improve the performance and quality of our products and services.
Regards,
Erin
Sony Headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I used other branded headphones but these are the best one I've used. Noise cancelation is a must. I have used Apple but always had a problem with them with static issues.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MaddenGoat,
We are absolutely thrilled to hear that your WH-1000XM5 headphones are the best you have ever used! Providing reliable performance alongside our industry-leading noise cancellation is exactly what we strive for, and we are glad we could deliver a clear, static-free listening experience for you.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Sound quality
The Best...
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect fit, great Noise-Canceling headphones. I'm gad I tried them all before buying these Sony headphones!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VBcollegekid, Awesome! Thank you for your amazing 5-star review of the Sony WH-1000XM5 headphones! We're delighted to hear that you consider them the best choice after exploring different options. It’s wonderful that you value the perfect fit and outstanding noise canceling features of these headphones. Your feedback is incredibly important to us, and we're thrilled that you're enjoying your purchase. Thank you for choosing Sony! - Romeo
- Pros mentioned:Sound quality
Amazing Quality and Best Noise Cancellation
|Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] The XM5 headphones by Sony absolutely blew me away. First, starting off with the app. The app is super easy to use and makes adjusting audio and fine tuning the noise cancellation super easy. Moving onto the actual headphones, the sound quality the superb. There were notes and sounds I was unable to hear in my other pair of headphones and they do an amazing job at adjusting to your music tastes. Finally, the noise cancellation. I go skating a lot and find the area very noisey. I can barely hear anything with them on and the ambient noise mode makes it easy to talk to people or be aware of my surroundings if needed. Overall, 10/10 and I recommend these especially for the price.
I would recommend this to a friendBrand response from SonyListens
Posted .We appreciate your detailed feedback, Floppa. We're pleased to hear that you like the ease of using the app, sound quality, and noise canceling function. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Perfect for flying.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like them a lot. However, the touch buttons are a bit sensative. The noise cancellation is near perfect. Took them on a flight and apparently there was a baby screaming the entire time behind my seat. I heard nothing. Yet, i could hear the pilot when i needed. Bass could be better but overall, great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Provoked,
Thank you for sharing your detailed feedback!
We can't be happier to hear how much you like the WH1000XM5 headphones and that the noise cancellation is "near perfect," especially during your flight.
We also appreciate your honest input regarding the touch controls being sensitive and your desire for stronger bass. Your insights are truly valuable as we continuously strive to refine our products. We hope you continue to enjoy the exceptional audio experience and test adjusting the audio settings on our Sony Headphones Connect App—this may enhance the bass!
If you any question regarding the adjustable audio settings on the app, you can always contact our dedicated support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks for choosing Sony!
Sincerely,
Jenn.
- Pros mentioned:Battery life, Sound quality
Perfect for airplanes!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancelling is top tier and the ability to quickly cover one side to hear around you is very handy. The music quality is also above average. Great headphones for traveling, and the battery lasts a long time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Eric Great! We're please to hear that you like the noise canceling function, battery life, and features of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Sony WH-1000xm5
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I’ve ever had sound quality is amazing and the ANC is truly a noise cancellation. I’ve used them for work for school and for traveling. They are light and remain comfortable for hours. The battery life is amazing and the fact that it has a power button allows it to remain charged for weeks if I don’t use them so they are ready to go and I do not have to worry about charging them. I can also connect to multiple devices simultaneously. It also comes with a wired connection if you choose to connect to a ps5 controller or to an old iPod etc
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ElOso,
Thank you for choosing Sony!
We’re excited to hear that the WH1000XM5 headphones have been such a great companion for your work, school, and travel needs. It’s wonderful to know the sound quality, noise cancellation, comfort, and battery features have made a real difference in your daily use. Your detailed insights about the power button and versatile connectivity options truly highlight why these headphones stand out. We appreciate you sharing your experience with us!
Best regards,
-Fred
WH1000XM5
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are great. First time trying out an ANC headphone and the price is amazing. Headphones are very comfortable, comes with an app that you can customize to your liking
I would recommend this to a friendBrand response from SonyListens
Posted .Hi beefti!
We are really happy to hear that your first experience with ANC headphones is going so well and that you find the WH-1000XM5 both comfortable and a great value.
These headphones feature industry leading noise cancellation and a lightweight design with soft cushions for all day wear. They also have a long battery life and smart touch controls that let you manage your music and calls with a simple tap on the earcup.
We are so happy to have you as part of the Sony family!
Best regards,
Estefany
- Pros mentioned:Comfort, Sound quality
98% perfection
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hands down top 5 if not the top 1 in overall spec. Comfort and Audio is just top of the top tier. If you got the money for it or see a good deal, then get it. Only downside is that it's not foldable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jelly, Thanks for your feedback and insights. Sony values the opinions of customers and is always striving to provide the best experience possible. We're also glad that you like the sound and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Must Try
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are AMAZING! The sound is awesome, battery life is sufficient, love the app on the phone with scanning your ears, helping with the way sound is delivered. The update was really slow though, took about an hour to finish the firmeware update for some reason.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tripp, we're glad you love our the sound quality of our industry-leading noise canceling headphones. We're sorry to hear that you have an issue updating your SONY unit's firmware. In the event that you encounter this issue again in the future, please follow this link:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00206321
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: ,
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing SONY. ~Earl
- Pros mentioned:Battery life, Comfort
Get them if you like nice things.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got these to replace my bose 700 quite comfort i got about 4 years ago and it seemes everything ia an upgrade. The battery seemes like it last for days on end. And I use them atleast 3 hours a day
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TannerM, We're glad that you're enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Amazing Sound and Features
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My favorite headphones, they are extremely comfortable the noise cancellation is top tier. The sound is otherworldly. I love all the features it includes and how simple it is to use.
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for the 5-star rating, Emily! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
- Pros mentioned:Bass, Sound quality
Best sound and quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Went from bose to sony. The quality is the best. The sound and bass are great. I would recommend sony or bose.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kyle, awesome! We're happy to know that you are enjoying the sound quality of our product! Thanks for choosing Sony! ~Earl
- Pros mentioned:Bass, Sound quality
Quality Sound
|Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Great sounding product with one of the best apps that let you tune the sound to your exact preference. Amazing bass and good noise cancelling, however not better than the Air Pods Max noise cancelling in my opinion.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi number1hero,
Thanks for commenting! We are so happy to know your satisfaction with the exceptional sound quality, customizable settings through the Sony Headphones Connect app, and great noise canceling function of the WH-1000XM5. We truly appreciate your comparison about the noise canceling of these headphones to another brand.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Thank you very much for your purchase and for choosing Sony!
- Romeo
- Pros mentioned:Battery life, Comfort
Amazing
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are comfortable, light and noisy. Battery life ia amazing along w how long it takes to charge. Only complaint is how easy fingerprints show up on the headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Anthony We're glad that you like the battery life and comfortable to use. We appreciate your feedback and thank you for choosing Sony. Erin