Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 10947879
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers praise the impeccable sound quality, exceptional comfort, and amazing battery life of the product. They also appreciate its lightweight design, good bass, snug fit, and decent active noise cancellation. However, some customers have noted concerns regarding its portability, price, and occasional connectivity issues. A few also wished for louder volume and water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Comfortable, great cancellation, good sound qualit
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable and stylish headphones. Have been able to wear during longer periods like on flights with little fatigue. Probably the best sound cancellation out of the competition. Sound quality is good but not fantastic (likely due to the cancellation filtering).
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DevinC,
We're truly delighted to hear that you like the excellent noise cancellation and you find it very comfortable to use during long periods of time. To get the most out of your purchase, please ensure you've downloaded the Sony Headphones Connect app. This will give you more control over your headphones and their performance.
If you feel like you are missing some bass or your music missing a bit of oomph, the Sony Headphones Connect app packs numerous audio presets curated by sound experts. Not everyone finds them perfect, nor are they meant to be. You can find one that suits you the most and tweak it to your preferences. For more details, you may refer to this link.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00286844
Thank you for sharing your feedback and for choosing Sony! -Jess
- Pros mentioned:Sound quality
Great audio product, needs mechanical improvement
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing audio product. However for new buyers be super gentle when putting on. Overtime the joints get weak and may snap. The quality there needs improvement mechanically. The audio technology is the best nonetheless.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JohnC,
We appreciate your feedback regarding the build of the WH-1000XM5. While we designed these with a lightweight, "noiseless" construction for maximum comfort, we take your comments about the mechanical joints seriously. We recommend storing them in the included hard case when not in use to protect the swivel points. If you ever experience a structural issue, please contact our support team to discuss repair options or our specialized headband service.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Comfort, Sound quality
Great noise canceling headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise canceling headphones are absolutely amazing. The microphone is very good as well as the comfort and app capabilities. However, the sound quality is lower. They are also quite large and need a big box.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user,
Thank you for the purchase! We're glad to hear that you like the noise canceling, microphone and comfortable design of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Best yet!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound...wish it was little cheaper but its worth the amount. It has great noise canceling feature. I think that Bose does a good job in that aspect, i jut don't think you should completely not hear the outside noise for safety reasons. So with that Sony does it just right with noise canceling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SamsungFan We're glad that you are enjoying the sound quality and noise canceling feature. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Great sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound , awesome noise cancellation!! Great battery last long time
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Tito,
Thank you for choosing Sony!
We’re delighted to hear that you are enjoying the exceptional sound quality, industry-leading noise cancellation, and impressive battery life of the WH-1000XM5. Your experience motivates us to continue delivering high-quality products.
Best regards,
-Fred
- Pros mentioned:Bass, Sound quality
Jackson’s xm-5
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really great headphone bought recently and have such great bass and with the app I was able to edit the bass and a lot of the sound. Really great headphones would recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jacks, Great! We're delighted to hear that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Awesomeness
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones are amazing, use them for work, music, gaming, moves, shows, pretty much everything. Noise canceling is superb, cannot hear anything else while in use. Comfortable and battery life is exceptional. Charge once a week even with my heavy use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Manny, Fantastic! We're thrilled to hear you're enjoying the superb noise cancellation, comfortable fit, and exceptional battery life of your new Sony WH1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Bass, Sound quality
Great
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality, bass and noise cancelling. Would highly recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Tinacat,
Thank you for choosing Sony!
We’re delighted to learn that you’re enjoying the exceptional sound quality, robust bass, and top-tier noise cancellation of the WH-1000XM5. Your feedback inspires us to keep providing high-quality products, and we truly value your recommendation. Thank you!
Best regards,
-Fred
- Pros mentioned:Sound quality
Incredible purchase.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancelling with these is absolutely incredible. I cannot hear anything when I am listening to music, even when on a mower or in a loud environment. Only issue that I have had is when it self switches between noise canceling and ambient, sometimes it gets confused by the wind if I am outside. But inside I have had 0 issues with that. Sound is very customizable as well. Seem very durable so far as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KoreyP,
Thank you for taking the time to share your experience with the WH-1000XM5 headphones! We're thrilled to hear that the noise-cancelling feature has exceeded your expectations. Your feedback regarding the switching between noise cancelling and ambient modes is invaluable to us and we appreciate you bringing it to our attention. We're glad to know that you've found the sound customization options to your liking and that you're pleased with the durability of the headphones. Enjoy your music!
Thanks for choosing Sony!
- Stephanie
- Pros mentioned:Comfort, Sound quality
Sony does it again
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic sound, comfortable on head, modern design
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KAI98, Great! We're glad that you are enjoying the sound quality, comfort, and modern design. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Awesome Headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound great! Pretty comfortable. The features are also great as well and work well. Make sure to read the instructions before just using it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LuisD, Great! We're thrilled to hear that you're enjoying your new headphones. Thank you for choosing Sony. Erin
Sony xm5 headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones thus far if I had a complaint it would be they don't connect wirelessly to my PS5 they connect through a wire (provided) into the PS5 controller. Other than that they are a great head set!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the awesome feedback, Lydelross!
We're so glad to hear that you love your WH-1000XM5 and that they are working out as a great headset for you, it's awesome to know they are hitting the mark.
Just to shed some light on the wireless thing, these headphones use standard Bluetooth which the PS5 doesn't natively support for game audio because of latency lag, so running that provided cable straight into your controller is actually the best way to get that high-quality sound and game without any delays!
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Battery life, Sound quality
The Best Headset
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this for my wife and she loves them. The quality in sound and noise cancellation odd excellent. The batter life is really amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jack, we're glad your wife loves our product! Thanks for choosing Sony! ~Earl
- Pros mentioned:Comfort, Sound quality
10/10
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this as a gift and she loves it. Sound is fantastic and doesn't hurt your ears
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ZJ101,
Thank you for your wonderful review! We're thrilled to hear that the WH-1000XM5 has been a hit as a gift and that she loves it. It’s great to know that the sound quality is fantastic and comfortable for her ears. Your feedback is greatly appreciated. We hope she enjoys many more hours of immersive listening!
Thank you for choosing Sony!
Best regards,
- Stephanie
- Pros mentioned:Comfort, Sound quality
Sound Quality Is Amazing
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The comfort is very nice with amazing sound quality. I was impressed with the noise cancelling these light weight headphones provided.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RichardN, Fantastic! We're thrilled to hear that you found the comfort to be very nice and the sound quality amazing. The noise-canceling feature is indeed one of the highlights of these lightweight headphones, and we're glad it impressed you. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality, Weight
Supreme sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best sounding headphones and very lightweight.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Naga,
Thank you for choosing Sony!
We’re delighted to hear that you’re enjoying the sound quality of your WH-1000XM5 headphones! Our aim was to deliver an outstanding audio experience, and it is wonderful to know that we are surpassing your expectations.
Best regards,
-Fred
- Pros mentioned:Bass, Comfort
Superb
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Coming from the XM3 and extremely happy with my purchase. Review saying he needs more bass needs to realize theres more to music than bass. Wont regret upgrading if you are on the fence. Extremely comfortable, nice punchy bass, crisp highs, and mids are clean. Mess with the sony EQ and you’ll have all you want from your headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brendan,
You made the right choice in upgrading to the Sony WH1000XM5! We're glad that you are enjoying the comfort, sound quality, and EQ function of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality, Weight
Highly Recommend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are fantastic for everyday use. They are the lightest headphones that I have used so far, and sound amazing. The key use me and friends have seen with them comes with utilizing their amazing sound canceling for everyday work such as mowing lawns.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Connor,
We're glad that you are happy with your purchase. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound qualityCons mentioned:Price
Star knocked off for price and set up
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Set up with my work systems was a bit pesky and time consuming. BUT once set up, excellent sound quality, incoming/outgoing call clarity, and noise cancellation was also fairly solid. Would I pay this price again for them? Probably not. But they are the best quality headphones I've ever had.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SarahW we appreciate you taking the time sharing your experience setting up your headphones. We'd also like to let you know that we are grateful to hear that you like the noise canceling, sound, and call clarity. Thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
exceeded expectations
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.super comfortable and light yet they feel durable. very easy to set up and use even though it has a companion app. the noise cancelling is way past what i would have expected
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ImpulsePurchase, That's really cool! We're extremely pleased to hear our industry-leading, Noise Canceling headphones WH-1000XM5 meets your needs, and it exceeded your expectations! It's good to know you are enjoying the incredible sound, excellent noise cancellation and exceptional comfort of these lightweight headphones. Thanks for giving the product a perfect rating and for choosing Sony! -Jess