Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 10947879
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers praise the impeccable sound quality, exceptional comfort, and amazing battery life of the product. They also appreciate its lightweight design, good bass, snug fit, and decent active noise cancellation. However, some customers have noted concerns regarding its portability, price, and occasional connectivity issues. A few also wished for louder volume and water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Sony wireless MX5
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome headphones. The sound is perfect and has just the right sound for my music. I also love the fact that I can plug in a wire to my guitar amp and play my guitar without having the whole house hear me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello DustinB!
Thanks for your review on your WH-1000XM5!
It is truly wonderful to know that the sound is perfect for your music and that you're finding the wired connection so useful for your guitar practice.
We appreciate you choosing Sony!
Best regards,
Estefany
- Pros mentioned:Comfort, Sound quality
Great sound that apply modern sound features.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is the biggest factor followed closely with comfort. Still getting used to the app.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi rnvilla76,
Thanks for taking the time to share your experience with our WH-1000XM5 headphones! It is great to hear that you're impressed with the sound quality and comfort. We're always thrilled to get feedback like yours.
Some of the standout features of the WH-1000XM5 include our industry-leading noise-canceling technology, which provides an immersive audio experience, and the ergonomic design that ensures long-lasting comfort.
Thanks for choosing Sony!
Warm regards,
Estefany
- Pros mentioned:Comfort, Sound quality
Nice, would recommend
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Think the sound qualities is really good and they're comfortable. Still no signs of wear yet. The app is pretty good. It goes in detail about customizing the sound to your liking so that's cool.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jalen, Thank you for the great review! We're glad to hear the Sony WH1000XM5 are meeting your expectations in sound quality, comfort, and customization through the app. Thanks for choosing Sony! -Sam
- Pros mentioned:Bass, Sound quality
Worth the wait, money and the hype! Get these!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding. I've had, and consequently compared these Headphones to the Bowers and Wilkins PX7's, the older Sony 1000MX3's and Jabra Elite 85t's and the Sony's Noice Cancelling is superfluous. No question. The deep bass, the rich treble/highs makes listening to everything from 2Pac to Enya, to Nelly a choice experience. The phone/bluetooth quality is outstanding. I refuse to take a call on any other headset that I own than these Sony WH-1000MX5's!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LogitechDarkFieldFan, we're glad you are enjoying our newest industry-leading noise canceling headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. ~Earl
- Pros mentioned:Comfort, Sound qualityCons mentioned:Portability
Sony XM5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Epic sound, comfort and build quality. Hard to travel with.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlexanderM, Amazing! We're glad that you like the sound, comfort, and build quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
High quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.High quality sound, I was very pleased with the noise cancelling especially. The quality compared to the model below this was significant enough to be worth the upgrade
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JillianM,
We're thrilled to hear that the upgrade was worth it! It’s great to know you’re enjoying the premium sound quality and the significant jump in noise-canceling performance.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Sound quality
Sony headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancellation on these are amazing when I put them on I can’t hear anything .
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IsaiahH!
Thanks for sharing your review on the WH-1000XM5!
We are thrilled to hear that the noise cancellation is working so well for you. It's awesome that you can just put them on and tune out the world.
Thank you for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality
Buy These, Not AirPods Max
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall breakdown: Pros - Great sound (for mainstream Bluetooth headphones, wired will always be better in the high-end) Amazing noise canceling, passive is good but active is incredible Nice ambient noise passthrough Great connectivity - 3.5mm or Bluetooth, multi device Good build quality General, one-size-fits-all design Mature and intuitive touch controls Useful companion app to further fine-tune your gear Much better carrying case than the competition from Apple Included charging and aux cable Cons - Thin and somewhat uncomfortable head band, depends on the shape of the user's head The black model easily becomes dirty but has been equally easy to clean, more of a nitpick that anything Truly wonderful active noise canceling. Puts any in-ear headphones with active noise canceling to shame, which it should as the form factor would be wasted if this were not true. Even the passive noise canceling with the headphones off is enjoyable and requires no battery. The presence of a 3.5 mm headphone jack is also greatly appreciated and nice to use, for example, in a setting such as a flight that might have a monitor with no Bluetooth connectivity. The Bluetooth range is also substantial - I am able to leave my phone at another level of my house and walk around without connectivity issues.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gage, Wonderful! We're thrilled to hear that you like the noise canceling function of the headphones. This headphone is a perfect travel buddy! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Craig
- Pros mentioned:Comfort, Sound quality
Love them!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've been wanting to purchase these headphones for a while now. Saved up the money to buy them and let me tell you, they didn't disappoint. Everything from comfort to sound quality has been mastered. Love the total noice cancelation feature. It's perfect for working out, doing work, etc.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FabianR, Great! We're thrilled to hear that you like the WH1000XM5. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin
- Pros mentioned:Bass, Comfort, Sound quality
Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality Bass is very good Very comfortable to wear
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EddieF, We're glad that you like the noise canceling function, comfort, and sound quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Sony Headphones Gen 5
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My last headphones were the gen 4 and they were working perfectly even after 4 years. Unfortunately they were stolen and I never was able to get them back, so I had to drop another $300 on new headphones. These headphones are great sound quality and the noise cancellation helps me lock in when I need to get work done without any outside noise distracting me. They are pricy but I got them for $100 off so that was nice at least. Would recommend for any college/university student for everyday use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EdM1,
First off, we're so sorry to hear about your XM4 headphones being stolen. That's a terrible experience, especially when they were still working perfectly after all those years!
We're glad to hear you were able to take advantage of a discount and get a new pair of XM5 headphones. It's great that you're already appreciating the top-tier sound quality and, especially, the best-in-class noise cancellation!
Thanks for the recommendation to other college and university students. Your feedback highlights exactly what makes these headphones so popular for academic and everyday use—we really appreciate it!
Thanks for choosing Sony!
Sincerely,
Jenn | Sony North America.
- Pros mentioned:Comfort, Sound quality
Pretty nice while they last.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So these are ok. While they last. Bass is alright but if you like heavy bass look elsewhere. Noise canceling is nice. Comfortable. BUT. I’ve owned these about 17 months now. With about 30 days total use. And they just snapped on me mid flight. Wonderful. From other reviews I’ve seen. This seems like a common issue. I won’t be using Sony again for headphones.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi LewisR,
Thank you for the review and we're sorry to hear what happened with your headphones. The WH-1000XM5 Noise Canceling headphones comes with a 1-year limited warranty. The warranty provided by Sony is for initial failures if more than troubleshooting is needed. Please note that this does not include any physical damage made to the unit.
If you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Sony Username:
Model Number:
Issue:
Telephone Number:
-David
- Pros mentioned:Battery life
Great experience
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product. Coming from Bose I can say great decision. Batery is insane!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, AndresV!
We are thrilled to hear that switching from Bose was a great decision for you. It is wonderful to know that you are finding the battery life on the WH-1000XM5 to be insane! We designed them to keep the music going as long as you can, and we’re so glad they are exceeding your expectations.
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
bessttttt headphones
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I have ever used. They are comfy, sleek, and very much noise cancelling. I put them on sometimes even without music just to block out noise and they are perfect. Not to mention the sound. The sound on these is heaven, it amplifies the noise in a way no other headphones can compare. It’s 100% worth the price
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Amp311, great! We're glad you are enjoying our product! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. ~Earl
- Pros mentioned:Battery life, Sound quality
Can you hear me now
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound guality is great and the battery life is great
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Fairbanks13,
Thank you for choosing Sony!
We're excited to hear that you're enjoying the great sound quality and impressive battery life of your WH1000XM5 headphones. Knowing that both performance and longevity have made a positive impact on your experience means a lot to us. Thank you for sharing your feedback.
Best regards,
-Fred
- Pros mentioned:Sound quality
Cant go wrong with these
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had a pair of the m4s and these hold up. Headphones sound great. The noise cancelation is really good. Love bringing these as my travel headphones for flights. Just be sure to learn the touch controls or ypull change the settings without know it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi QuintonH,
We are elated to hear that your transition from the XM4s to the WH-1000XM5 has been such a success! It is great to know that the noise cancellation and sound quality are making your flights more enjoyable, and we appreciate the helpful tip for others regarding the touch controls.
Thank you for making Sony part of your daily listening.
Regards,
Dominick
- Pros mentioned:Comfort, Sound quality
5/5 best
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best in class for comfort, sound, design and noise canceling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RolC, Thank you for the 5-star rating! We're thrilled to hear you like the comfortable fit, excellent sound quality, design, and top-notch noise cancellation of your new Sony WH-1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Always great!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones! My son loves this. Foam is very soft, sony’s sound is always great. Double tap functions so you can hear who you talking to or around you. Sometimes Its not always what is in and buy that name,… but you just have to trust the best brands ever existed since day 1. And sony is always been on top of the bestest.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pakaks,, Amazing! We're glad that your son loves his new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality, Weight
Nice
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Great noise cancelling, light-weight, comfortable and plush pads.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi yeet, We're glad that you are enjoying the noise canceling function, light-weight, comfortable, and the plush pads. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life
Worth the leap of faith
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great low end. ANC works great, especially on flights. Good battery life. Charges using USB-C cable. Much better than my old BeatsStudio Wireless or Powerbeats Pro (still best for work calls). So glad I took the leap of faith over Bose. Bose can claim top ANC but I'd rather have better sound with very good ANC and enjoy music and movies wearing a smile on the plane.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WDWDuncan, You've made an excellent choice! Thank you for upgrading to your new WH-1000XM5 headphones. We're glad you're enjoying all the improvements we made on these headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! -Jess