Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 10947879
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are pleased with the impeccable sound quality, comfort, and amazing battery life. They also appreciate the lightweight design, good bass, snug fit, and decent active noise cancellation. However, some customers find the product to be a bit pricey and note that its portability could be improved. Additionally, concerns have been raised regarding inconsistent connectivity and the maximum volume level.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound qualityCons mentioned:Price
Star knocked off for price and set up
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Set up with my work systems was a bit pesky and time consuming. BUT once set up, excellent sound quality, incoming/outgoing call clarity, and noise cancellation was also fairly solid. Would I pay this price again for them? Probably not. But they are the best quality headphones I've ever had.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SarahW we appreciate you taking the time sharing your experience setting up your headphones. We'd also like to let you know that we are grateful to hear that you like the noise canceling, sound, and call clarity. Thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Top notch.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super comfortable, amazing sounds, a really good ANC
I would recommend this to a friendBrand response from SonyListens
Posted .Hello InsertTestName, We are thrilled to know that you like the sound quality and noise canceling feature of your new Sony wireless noise canceling headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for choosing Sony! Vincent
- Pros mentioned:Comfort, Sound quality
Seriously sony
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sleek and comfortable, sony packs their amazing sound into a simplistic design. I forget to take them off the go with everything,
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EngelinT, We're glad that you are enjoying your new headphones. Thank you for choosing Sony. Carl
- Pros mentioned:Comfort, Sound quality
exceeded expectations
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.super comfortable and light yet they feel durable. very easy to set up and use even though it has a companion app. the noise cancelling is way past what i would have expected
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ImpulsePurchase, That's really cool! We're extremely pleased to hear our industry-leading, Noise Canceling headphones WH-1000XM5 meets your needs, and it exceeded your expectations! It's good to know you are enjoying the incredible sound, excellent noise cancellation and exceptional comfort of these lightweight headphones. Thanks for giving the product a perfect rating and for choosing Sony! -Jess
- Pros mentioned:Comfort, Sound quality
Sony Headphones Great
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones worth the price. Its comfortable and sleek noise cancellation is outta this world
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GavinM, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality, Weight
Adjust Sound Quality to your own liking!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great lightweight headphones! My head may be too small for them as they tend to slide off when I’m looking too far down. The sound quality is amazing! I love how you could pair it with the app to adjust the sound to your own liking!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DavinP Awesome! We're thrilled to hear that you like the sound quality and features of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Best headphones on the market
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Best headphones on the market in its respective price range. Best noice cancelation on the market. By far more comfortable than the apple and Bose comparisons. Very adjustable within the app
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Paul, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Sony headphone review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are really good quality and work really well. The audio quality is top notch & the noise cancelation work extremely well, With how comtroble they work I can wear them forever.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JorgeS, Awesome! We're glad that you re enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality, Weight
Average, not worth $300
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can see the concept of these but I really think it comes down to personal preference. The cusp on the ears don’t suction to my ears at all, they’re a very lightweight pair of headphones. Some may like that but I personally didn’t like how it made the overall quality of the headphone feel. With the sound, I like how you can tune your own audio settings and really personalize your music. As for the noise cancellation, it’s not the best but it’s not the worst. I can still hear myself talking slightly when the volume is all the way up and I don’t like that. I want to be able to zero in and focus with no outer distractions. For the price these headphones did not impress me, I returned these. If you’re gonna spend over $300 on a pair of headphones, I opted for the apple air max headphones.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JulihR, Thank you for the feedback on your experience with the Sony WH1000XM5. While we're glad to hear that you like the audio customization using the Sony | Headphones Connect App that tailors sound to your personal preference, we regret to learn that the fit, weight, and noise canceling feature of these headphones did not live up to your expectations and it had to be returned. We understand that finding the perfect fit can vary from person to person. Please note: Because the noise canceling performance is automatically optimized by the Auto NC Optimizer function according to changes in the wearing condition and usage environment, you may notice fluctuations in the noise canceling effect. We also recommend following the guidelines and steps on this link to ensure optimal noise canceling experience. https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html
For future reference, we can offer assistance on how to set up or operate the features and functions, and troubleshoot the issue of your Sony product by visiting our Sony Support website to download the help guide and look for additional information about your product. Also, you can reach out to one of our agents through this link: https://us.esupport.sony.com/support/s/service?language=en_US. who would be glad to help. I hope you consider our Sony products in the future. Thank you for sharing your feedback. -Sam
- Pros mentioned:Sound quality
AWESOME
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent piece of technology combined with Sound Quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sumit,
We are glad to hear that you are enjoying the advanced technology and excellent sound quality of your WH-1000XM5 headphones!
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Sound quality
Sony Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound.. great noise cancellation and transparency
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JulianM,
Thank you for choosing Sony!
We couldn't be happier to hear that you're enjoying the excellent sound quality, noise cancellation, and transparency of the WH1000XM5 headphones. Your positive experience truly motivates us to continue delivering products that enhance your audio moments.
Best regards,
-Fred
Excellent
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall i would give 8 out of ten. One issue i obeserved is that sometimes it automatically turned off inbetween calls
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Suraj,
We’re sorry to hear about the issue with your WH-1000XM5 headphones turning off during calls. Please try resetting the headphones by pressing and holding the power button for about 7 seconds until the indicator flashes, and ensure your firmware is up to date via the Sony Headphones Connect app. If the problem persists, please reach out to our support team for further assistance at https://www.sony.com/electronics/support/headphones.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Comfort, Sound quality
Sony WB-1000XM5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing Headphones. The ambient awareness, the sensors. The audio quality. All around amazing headphones & comfort.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CodyB,
Thank you for the purchase! We're glad to hear that you like the sound quality and smart features of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Sony Headphone Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones. My wife loves them because she can turn the ANC on and not hear a word I’m saying. Excellent sound quality as well. We have shown them to several of our friends and they have all purchased a pair.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelH, We're glad that your wife loves the noise canceling function and audio quality. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
I now love to vacuum!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter received this for an early Christmas present. She wore them vacuuming and said they worked great! She couldn’t hear anything but the music in her ears.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Happy,
Thank you for choosing Sony!
We couldn't be happier to hear that your daughter enjoyed using the WH1000XM5 headphones while vacuuming and that they effectively immersed her in the music. It’s wonderful to know the headphones are delivering such a clear and focused listening experience during everyday activities.
Best regards,
-Fred
- Pros mentioned:Sound quality
Wh-1000xm5
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality i just with the build quality was a little better. All and all a great product
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CURTISM,
We are excited to hear that the sound quality of your WH-1000XM5 has been nothing short of amazing. We truly value your feedback regarding the design, but we are glad that the overall performance has made it a great addition to your daily routine.
Thank you for making Sony your brand of choice for premium sound!
Regards,
Dominick
- Pros mentioned:Bass, Comfort
Best Purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing noise control, Bass and app features. They are really comfortable and I love how the app let's you choose the best sound features to your liking.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ivon39, Thank you for the 5-star rating! We are so glad to hear that you are happy with your new WH-1000XM5 headphones! Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Sound quality
Best headphones I own
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is amazing. I also love the noise cancellation for my studies. I highly recommend this one. It connects to both my phone and my computer and I can effortlessly switch between the two. I’ve had it for a few months and have only charged them once
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TrinityW, We're glad that you like the sound quality, noise canceling, ease of connection, and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort
Best pair of ANC headphones for $400
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great pair of ANC headphones. Got these over the black pair because of fingerprints and I do not regret it, they look brand new after a couple months of use. ANC and comfort are the strengths of this headset. The headband is narrow but it doesn’t bother me but your mileage may vary.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rick! Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
They're good but could do better
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In my previous experiences with Sony's earbuds, specifically the WF-1000XM3 and WF-1000XM4 models, I found them to be satisfactory. However, I am open to considering an upgrade that offers improved sound quality, comfort for my inner ears, reduced latency, and enhanced Active Noise Cancellation (ANC) capabilities. The positive aspects of these headphones include their excellent sound quality, exceptional microphone performance, and the ability to discern individual instruments with focused attention. However, a potential drawback is the occurrence of interference in the right speaker when used in an office environment downtown, particularly in areas with high levels of electrical signals or frequent rainfall. Overall, I would recommend these headphones as a reliable choice for individuals who do not anticipate using them in environments with significant electrical interference or heavy rainfall.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Angelopolis,
Thanks for sharing your review and experience with the WH1000XM5. We're glad that you like the sound and call quality of the headphones. Your feedback about interferences is greatly appreciated. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app). It is also recommended to set the sound quality mode to “Priority on stable connection” on the Sony app if you are experiencing interferences.
Additional troubleshooting steps are also available on this link:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534702.html
Hope this helps. If still not resolved or you need further assistance, please email the below information to socialsupport@am.sony.com.
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph