Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 10947879
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are pleased with the impeccable sound quality, comfort, and amazing battery life. They also appreciate the lightweight design, good bass, snug fit, and decent active noise cancellation. However, some customers find the product to be a bit pricey and note that its portability could be improved. Additionally, concerns have been raised regarding inconsistent connectivity and the maximum volume level.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality, Weight
Super light
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are super light weight, have good accurate sound and the noise cancellation is superior! I absolutely love these. All the crying babies on the airplane are no match for these :)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Demonite1, Thank you for this fantastic review of your WH-1000XM5. We're glad you love the exceptional comfort, amazing sound quality, and top-notch noise cancellation of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger makes WH-1000XM5 a pleasure to wear. Thank you for your purchase and for the 5-star rating! -Jess
- Cons mentioned:Connectivity
Could be better
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to love these, but I am someone who uses them everyday and the poor connectivity is maddening. Also, the ear pads are EXTREMELY flat and not very comfortable. The noise cancellation isn’t as good as other Sony headphones either. I spontaneously upgraded to these from the Sony WH-XB910N for the color (vain I know) and the fact that my ear pads were disintegrating from so much use, but regret not replacing the ear pads. Think hard about what you want from headphones before choosing these.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TyrannieW,
Thank you so much for sharing your feedback with us. We’re really sorry to hear that you’re having trouble with the connectivity and comfort of your WH-1000XM5 headphones and that the noise cancellation is not fulfilling your expectations. We know how important it is for your headphones to work well every day and we want to help.
For the connectivity issues, please try these steps:
-Make sure your headphones have the latest firmware update using the Sony | Sound Connect app.
-Try resetting and initializing the headphones, following these instructions:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541012.html
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541013.html
For the ear pad comfort, we understand everyone’s preferences are different. If the ear pads feel too flat, you might want to gently adjust their position or consider replacement pads designed for extra comfort.
If you’re still having trouble, our support team would be happy to help you further. Please reach out to us so we can look into this together and find the best solution for you. https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks for considering Sony products and sharing your feedback.
Warm regards,
Estefany
- Pros mentioned:Sound quality, Weight
Noise Canceling
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones that cancel noise really well. Perfect for sleeping because of their light weight. Sad when I use the headphones the headstrap doesn't go any tighter or shorter as I have a skinny shaped head and am 6ft tall.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CoryH, Thank you for the positive review! We're glad you're enjoying the excellent noise cancellation and lightweight design of your Sony WH1000XM5. We understand that finding the perfect fit can vary from person to person. We value your input about the lack of further adjustments on the headband and strive to continually improve our products to meet the expectations of our customers. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Great audio & comfortable for glasses wearer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality. It is comfortable and the noise cancelling feature is amazing! If this is your first Sony headphones, it is definitely worth it!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Linh,
Very nice! We're glad to hear that you like the sound quality, noise canceling and comfortable design of the headphones. We appreciate the 5-star rating and thank you for supporting Sony!
-David
- Pros mentioned:Comfort, Sound quality
Perfect birthday gift
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these for my fiancée and she loves them! Super comfy and most importantly blocks background noise very well. Headphone controls are a bonus, double tap and she can hear me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TasG, this is great to hear! We're glad that you fiancée loves her new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Tends to break connected to support bar
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these on 09/08/23 at Best buy and had them for a year and a half before one side decided to crack where the headphones meet the support bar that goes over the head. My WH-1000XM3s are still going strong without any issues and are 5 years old. The XM5 feels cheaper in build and flimsy. Sure, the sound is slightly better than the X3s. But the durability is terrible. Slightly better sounds. Better ANC. Bad durability.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello DUSTINT,
Thank you for considering Sony products.
We sincerely apologize for the inconvenience you have experienced with your WH-1000XM5 headphones. We understand how disappointing it can be when a product does not hold up as expected, especially compared to your previous WH-1000XM3 headphones. While the WH-1000XM5 offers improvements such as enhanced sound and noise cancellation, we regret that durability has been a concern for you.
We recommend reaching out to Encompass for affordable repair options. They may be able to assist you in resolving the issue at a reasonable cost. Please find the repair information for the Sony WH-1000XM5 at the following link: https://sony.encompass.com/item/15214669/Sony/WH1000XM5-HBR/.
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
"Loved it"
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Must product to buy. It has the best sound quality and is comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi wish,
Thanks for sharing your experience! We're thrilled to hear that you love your WH-1000XM5 headphones. Comfort and top-notch sound quality make all the difference. Thanks for choosing Sony! Enjoy your music!
-Maria
- Pros mentioned:Comfort, Sound quality
Best Headphones for everyday use!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones with a nice app for easy control. The noise canceling is one of the best noise canceling out there! And comfortable Headphones with clarity in sound and that cover and listen feature is bomb!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GandhiV, great! We're glad you like the noise canceling feature, comfort and sound quality of our product! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! ~Earl
- Pros mentioned:Comfort, Sound quality
Awesome headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are by far THE best headphones ive owned. Great sound, both ambience and noise cancelling ans the NC effect is spot on. Super confortable to use during my workouts. They dont slide and the collr is beautiful
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Anarellano, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Luxury headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic noise cancelling ability. Very comfortable, probably the most comfortable headphones I've had. The app isn't terrible and not required after initial set up, but still fun to play with occasionally. Would buy again.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Zavala, Great! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Love these
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Use these for working out the sound cancelling is excellent. I would encourage people to buy ear cuff protectors if you plan on wearing these for working out or you can damage them
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Tyler,
Thank you for choosing Sony!
It brings us great joy to hear that the WH-1000XM5 headphones have been excellent for your workouts, especially with their sound-canceling feature. Your tip about using ear cuff protectors is really thoughtful and helpful for others looking to protect their headphones during exercise. We truly appreciate you sharing your experience and advice!
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Best Headphone Ever
|Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] I use these for the gym & around the house. The noise cancellation works really well especially with loud music already playing in the gym. They are comfortable and for the price, they are worth it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnyaL, We're delighted to hear that you like the noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Sony WH1000XM5 Wireless Noise-Canceling Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise Canceling is excellent - couldn’t be any better! Comfort is very good. Sound quality is also very good. Perhaps a bit bass heavy, despite attempts to limit the bass and accentuate the midrange and treble. Despite this, I would definitely recommend these headphones!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BobB, Fabulous! We're glad that you are enjoying the sound, noise canceling, and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Great Headphones for Those Who Want to Escape
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are amazing. Very comfortable to wear. Blocks out so much sound. Sound quality is amazing and I could listen for hours. Very happy with my purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JessicaW,
Thank you for your purchase and it's nice to hear that you are satisfied with your purchase. You can now listen to your favorite music for long hours, thanks to the comfortable design, amazing sound quality, superb noise canceling capability and long battery hours of our XM5. Thank you for choosing Sony! - Marco
- Pros mentioned:Battery life, Sound quality
Sony headphones WH1000XM5
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, great battery life, good sound quality and excellent noise cancellation. I did have an issue with when I am listening to music, it would stop playing when ever I started singing or if I spoke to someone else, not sure why this was happening, overall it’s a great headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GherardoC,
We are thrilled to know your satisfaction with the exceptional sound quality, long-lasting battery life, and industry-leading noise canceling feature of our WH-1000XM5. Regarding your concern, it's possible that the Speak-to-Chat function (the headset pauses or mutes the music which is being played) of your headphones activates when you sing loudly or speak to someone. The Speak-to-Chat mode activates when it detects the speech of the person wearing the headset, but in rare cases, it may activate in response to the voices of other people, ambient environmental sounds, transportation announcements, etc. But you don't have to worry, you can disable Speak-to-Chat in cases where the Speak-to-Chat mode frequently activates by accident or if you don't want the music to pause when you begin to sing. For details, please visit the link below:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000536742.html
I hope this helps.
The WH-1000XM5 headphones rewrite the rules for distraction-free listening. 2 processors control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed driver, DSEE – Extreme and Hi-Res audio support, the WH-1000XM5 headphones provide awe-inspiring audio quality.
Thank you very much for your purchase and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Great Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These have great sound quality out the box, but tuning it through the app, you can really add SOO much depth to the audio. The bass is real nice, and not overbearing, the mids and highs are super clear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SpencerJ,
Thank you for choosing Sony!
We're thrilled you're enjoying the superb sound quality of your WH-1000XM5 headphones right out of the box, and that a quick tune-up in the app deepens the audio experience. Thanks for confirming the clear and well-balanced bass, mids, and highs—that's exactly what we aim for!
Best regards,
-Fred
- Pros mentioned:Sound quality
Stellar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Will simply echo others...these are the king. Cleaner on the low end brings out more detail in the mids and highs. I had moments of "wow...I never heard that before"...and this is coming from the xm4. I won't say it's massively different than the xm4 (I use the bright eq setting) but it's there. Noise cancelling is impressive. Give it about 2 or 3 seconds to adapt to your surroundings and just listen to the quiet kick in. It's pretty cool. I tested it out with a vacuum cleaner running right next to me. At first the xm4s are full on so you might be fooled in thinking that the 5s are worse but let the xm5s adapt and kick in. Once you do you'll be blown away. Larger case and no fold in doesn't bother me. The case is longer but it's also thinner. All in all I'm happy with these. An IP rating would have been nice but at this point and outside of that I'm not sure how you can make these any better. The 6's will have big shoes to fill.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Patsfan, Excellent choice! We are glad to hear that you are happy with your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Perfect for studying!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancellation is no joke, you will have the best concentration you need. They don’t hurt at all, even after hours of wear. The features included are also amazing & helpful.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SayWhaatSara, we're glad you are enjoying your new headphones! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. ~Earl
Better than expected
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was debating whether I should get these over the airpods max until I started to see review for both headphones from youtubers and audiophiles and mostly they were saying that the xm5s or xm4s would be a better pick than the AirPods max considering the overpriced headphones is heavy and can be uncomfortable for longer periods of listening times. 100% recommended
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GKG123, You've made a right choice! We're also glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Really good sound but flimsy and expensive
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There are a lot of reviews suggesting these headphones are lacking in durability. I agree with this. I had to get a replacement in the 1st year because one of the speakers were damaged. I had exclusively used the headphones at my office job without ever dropping them or transporting them. The replacement pair I got with the warranty about a month ago are still working normally. When they work, they sound great, though I do find the construction rather flimsy for the price point. I also own Bose QC45 and I find them to be much sturdier with similar sound quality. I will say the noise cancelling on the Sony headphones is significantly better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DerekE, We're glad that you like the audio quality. Sony takes into consideration all feedback to improve the performance and quality of our products. We're always looking to make Sony better. We appreciate your time sharing this feedback. Thanks! ~Erin