Customer Ratings & Reviews
- Model:
- WH1000XM5/B
- SKU:
- 10947879
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are pleased with the impeccable sound quality, comfort, and amazing battery life. They also appreciate the lightweight design, good bass, snug fit, and decent active noise cancellation. However, some customers find the product to be a bit pricey and note that its portability could be improved. Additionally, concerns have been raised regarding inconsistent connectivity and the maximum volume level.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Sound quality
Best headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’d say these sony headphones are the best noise canceling headphones out there. The sound and quality are great and the battery life is amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Anon Great! We're delighted to hear that you're enjoying the sound, battery life, and noise cancelation. Thank you for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Good headphones
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good headphones bought them at discount price I recommend buying them if you find them with a discount you won't regret it good battery life and really good sound not the best of the best but definitely up there
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PedroVDJ, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality, Weight
A concert in your ear hole and light as a feather
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well made. Light. Like feathers on my ears but the sound quality is astonishing! So glad I bought these. I replaced my older Sony headphones so I knew I’d be happy with the upgrade.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ThomasG, We're glad to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Bass, Sound quality
Sony is the best
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought bose quite comfort ultra return. Purchase sony wh-1000xm5 blue I live sound quallity base noise canceltion. I am keeping it Thank you Tony from best buy and sony excellent product
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ovir11801,
You made the right choice upgrading to the Sony WH-1000XM5! We're thrilled that you are enjoying the sound quality and noise canceling function of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality
Perfect
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best headphones I have ever owned. Great sound quality and comes with an actual case for everything. Battery life is 30 hours which is amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DevonM, That's really cool! We're thrilled to hear that you feel the WH-1000XM5 is the best sounding headphones that you've owned. It's good to know you are enjoying the top-notch sound quality, amazing battery life, and overall features of our industry-leading, Noise Canceling headphones WH-1000XM5. Thank you so much for your purchase! -Jess
- Pros mentioned:Sound quality, Weight
Great product and light weight
|Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Been using only for a week, Sound quality is great. Very light weight and spatial sound is good. What’s annoying, auto pauses music even if Im humming a song, have to figure out to stop that!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Planet51, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony! -Craig
- Pros mentioned:Battery life, Sound quality
Pure Bless Experience
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Onces in a life time experience that I never throught I would be able to buy; but here I am loving the bass and sound quality,plus battery life ah pure Bless my anime music in 4k heaven.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Yuki, Thanks for sharing your awesome experience. We are thrilled to hear that you are loving the bass and sound quality of your new Sony wireless noise canceling headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Amazing buy
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use this almost all the time and everywhere. Such a good base and even the noise canceling is just one of the best I’ve experienced
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JuanR,
It is most rewarding to hear that these headphones have become your constant companion. We are thrilled that the bass performance and our noise-canceling technology have provided you with one of the best listening experiences you've ever had.
Thank you for trusting Sony with your audio needs.
Regards,
Dominick
- Pros mentioned:Battery life, Comfort
I love my Sony headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These a great for everyday use and very comfortable to wear. They can go long periods without having to be charged too. You can even adjust the settings in the headphones for different sound control like a higher bass
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jazmyn We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Wh 1000xm5
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing noise cancelation can barley hear anything
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Shawn, Awesome! We are glad to hear that you are happy with your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Comfort
Favorite headphones!!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super comfy and they connect seamlessly. I can wear them for hours and not get tired. Probably only charge them once or twice a month because the battery lasts so long.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi customer, We're thrilled to hear that you like the battery life and comfortable to use. Your feedback is greatly appreciated and thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Amazing Quality
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones fall nothing short when it comes to quality and comfort by far in my opinion the best headphones on the market !!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WilmerO, Great! We're thrilled to hear that you like the quality and comfort. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Sony head phone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are very comfortable light as a feather, and the sound quality is great for it’s price point . The noise canceling is surprising good . Would recommend to a friend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bulldogamerican1, Thanks for sharing your experience. We are glad that you like the sound quality and noise canceling feature of your Sony WH1000XM5 wireless noise canceling headphones. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
Best Headphones Ever, just wish water resistant
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ones I was waiting for. I didn't think they were coming until August. My Bose 700 were stolen and so I wound up getting these and have to say, the Sony are better in sound isolation, sound quality using Tidal (3d audio, eq) and they cancel out everything! The hand over the right ear to amplify the outside world for you hear is an amazing touch. I use these for remote working all over town. I'm always in my headphones but can let in people as I want. A blessing for my social anxiety. The only spot that Bose has these beat is on the device switching. This may be a familiarity thing at this point. TBD
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DevKore, while we're sadden to hear that your previous headphones were stolen, we are glad that you like the sound quality, noise canceling function, and features of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Easy to set up,
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent, great sounding, love i can cover up one ear to pause music and listen to my spouse's features. Easy to set up. Comfortable to wear. Highly recommend this wireless headphones for all to have
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mary, Amazing! We're thrilled to hear that you are enjoying the sound, comfort, features, and ease of setup. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Better than AirPods Max.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.On the fence between this and the Apple AirPods Max, I ended up liking the sound better and the battery life on this one as a matter of fact I bought my self one and then I bought my wife one!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JanP, Great! We're glad that you are enjoying the sound and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Sony wireless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Solid headphones with great audio and decent sound cancelling
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the review, John!
We’re thrilled to hear you’re enjoying the great audio quality and noise canceling on your WH-1000XM5 headphones. It’s awesome to know they’re delivering the premium sound experience we strive for.
Enjoy the music and thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Battery life, Sound quality
I wanted to like these
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Switching from the XM4 to these headphones might feel more like a headache than an upgrade. While the battery life remains impressive and the sound quality is still great, the noise cancelling feature is inconsistent. There are times when it feels too weak, and unfortunately, there's no way to adjust it to match its initial performance. The touch controls are more reliable compared to the XM4, but they tend to be overly sensitive. Honestly, considering my XM4 failed after just a year and the buggy experience these headphones offer, I'm likely to switch to Bose when these eventually give out.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SadTechTips, We are sorry to hear that the WH1000XM5 did not meet all of your expectations. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
- Pros mentioned:Sound quality, Weight
Excellent , the best in the market
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have the Airpods Pro and others from Soundcore. Nothing compared to these ones. The noise cancellation is better. Lightweight and able to control audio with single taps is an advantage.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dragoneyes, Great! We're glad that you're enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Weight
Beautiful Headphones
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones. So soft and lightweight! Look is very modern and sleek
I would recommend this to a friendBrand response from SonyListens
Posted .Hii EllaK, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig