Customer Ratings & Reviews
- Model:
- WH1000XM5/S
- SKU:
- 10947882
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Sound quality
Great Sound & Easy set up
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality and easy to set up. Perfect for all my travel
I would recommend this to a friend - Pros mentioned:Battery life
Best Headphones
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These sound incredible, I use these at the gym all the time, I charge them every few weeks because the battery life is super good!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hubert,
Amazing! We're thrilled that you are enjoying the sound quality and battery life of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Best Headset
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best headsets I have ever purchased. They are easy to use, sounds great, and I highly recommend them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RobertS, We're glad that you like the ease of use and sound quality. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Good product, just had issues
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Of course it's going to be high quality and the noise cancelation is absolutely wild but it mine had some issues where within the first week it stopped working. Also had some comfortability issues but that just might be me
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CSGamer,
Thanks for the feedback on the WH-1000XM5 headphones. We're glad to hear you're enjoying the high-quality sound and the impressive noise cancellation.
However, we're really sorry to hear that you've had some issues, though. Having them stop working so soon is definitely not the experience we want for you and we also want to make sure you're comfortable with your headphones.
To get this sorted out, please reach out to our support team. They'll be able to help you troubleshoot the issue and figure out what the best next steps are. You can locate their contact information here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you for considering Sony and for your feedback.
Sincerely,
Estefany
Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not bad, I expected the sound to be better but I use it a lot, for gym, work, etc. For the price, its a 4 star
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BoxxedYouUp,
We are pleased to learn that your WH-1000XM5 headphones have become such a versatile part of your daily routine, from your workouts to your professional life. We would like to mention that you can further enhance and personalize your audio experience by using the Sony | Sound Connect app. Within the app, you can use the Equalizer settings to choose from various presets or manually adjust the frequency levels to find the specific sound profile that resonates best with you.
Thank you for trusting Sony.
Best regards,
Dominick
- Pros mentioned:Sound quality
Nice upgrade
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good improvement in terms of the quality of music it delivers, what I will say that most people will see as a negative is the fact the holding case is bigger due to the headphones not being able to fold closed. At times it did bother me but as I normally have them out due to how much I use them it doesn’t cause much of an issue for me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lyonarte, Great! We're pleased to hear that you like the sound quality of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Sony XM5
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely awesome pair of headphones, recommend for anyone who needs good quality and reliably.
I would recommend this to a friendBrand response from SonyListens
Posted .That's great to hear, Kraig! We're glad you love your new headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
First “noise canceling” tech that works
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive got a pair of Bose noise canceling phones (QC 35) and QC earbuds that i thought were as good as it gets. Then i get a pair of these Sony phones. Hands down the best yet.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rondo, Thanks for sharing your feedback. We are thrilled to hear that your new WH1000XM5 headphones are the best headphones for you. With our WH-1000XM5 headphones, he can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, he can just Speak-to-Chat and Quick Attention mode stop his music and let in ambient sound. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Earphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They great they cancel noise comfortable fit great sound
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GreatSound . We're glad that you like the sound quality and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Don't look just buy them!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had a much older pair of Sony headphones that sounded really great. These blow them away. The noise reduction is awesome. I can mow my lawn and never hear the mower running. Also while using it talking on my phone it does fantastic! Great investment for headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .You made the right choice, Larry56! We're glad that you are impressed with the noise cancelling feature of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. Also, the new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Craig
- Pros mentioned:Sound quality
Great noise cancelling headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife wanted some noise cancelling headphones so when we took a trip she could read her books without listening to my music loud. I got her these and she plays classical music and reads in peace. She said these headphones are the best. Blocks out my music, and the music she plays sounds so good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RetireBoilermaker35, Great! we're thrilled to hear that your wife is enjoying her new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Very slay
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is actually like really good. I feel like im walking down a mf runway whoth these btches on, and the sound wuakity is amazing, but tbh anythings amazing to me and my Dollar Tree lifestyle
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ILoveMenHahaFunnyName,
Thank you for sharing your feedback with us and we are delighted to hear your satisfaction on our Sony XM5 headphone. It's nice to know that you are pleased with the audio quality of our XM5. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
The Best
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are very very good. I had the M4 for a while and got water into them so they stopped working. Then I got the Beats Studio 3 I must tell you, those are nothing compared to the Sonys. The noise cancellation feature should be the best in the market in my opinion.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ejay, Great! We're glad that you like the noise canceling and features of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
XM5’s
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product and compares just as good to XM6 if you want a cheaper option
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SteenJ,
It is most rewarding to hear that you consider these headphones a great product and a fantastic value! We are thrilled that the performance stands out so strongly to you. The WH-1000XM5 is designed to provide world-class noise cancellation and exceptional audio fidelity, and we are glad it is delivering exactly the experience you were looking for.
Thank you for choosing Sony!
Regards,
Dominick
Durability
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The xm-5 appears to be made of cheaper plastic materials. Previous model sony headphones are stronger and more durable. I broke my pair of xm-5 within a few months just like a pair of beats headphones. I would prefer xm-4 for durability, sound quality is good enough.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JakeD,
Thank you for considering Sony products.
We’re sorry to hear about the durability issues you’ve experienced with the WH1000XM5 headphones. We understand how important it is to have a product that feels sturdy and reliable. We appreciate your feedback regarding the materials and your preference for the WH1000XM4 model. Please know that we will pass your comments along to the Sony team as we continue to improve our products. Thank you for sharing your experience.
For affordable repair options, we suggest contacting our authorized partner, Encompass, at the following link: https://sony.encompass.com/item/15214669/Sony/WH1000XM5-HBR/.
Best regards,
-Fred
- Pros mentioned:Sound quality
Best sound quality ever
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound qualitybis amazing, howevwr, i dont recommedn for use on Conference calls because the automatica surrounding fucntion causes it to switch to the qrong setting. I have turned that function off but its not registering. For music or other audio its great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TDAP, we're glad you like our product. We're sorry to hear that you have an issue with your SONY unit. If you are referring to the ambient sound, you can find this link helpful:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534514.html?search=ambient
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
The Best Headphones!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been using this headphone for 7 months and let me tell you they are worth it! The price and quality is excellent. Noise cancellation and sound is immaculate. 100% would recommend this product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoyM, We're glad that you're enjoying your headphones. We appreciate your feedback and thank you for choosing Sony. Erin
Perfect fit
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for my daughter as she wanted something to use in her dorm to not disturb her roommate while she watched TV or watched any video. She is very particular about the fit and knew she wanted over the ear head phones. She has absolutely loved them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PerlaG, You've made the perfect choice! We're delighted to hear that your daughter loved her new Sony XM5 headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Best headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.“This is the best $400 I spent. It has a comfortable fit and the sound quality is amazing. I can’t use other earphones anymore because the quality doesn’t match up. If people asked which headphones they should buy, I would recommend them this.”
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HelenY, Thanks for your feedback. We are glad that your Sony WH1000XM5 headphones are the best headphones for you. With our WH-1000XM5, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
Amazing headphones!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my headphones! Love the noise canceling feature so much
I would recommend this to a friendBrand response from SonyListens
Posted .Hey Carolina, thanks for that 5-Star review!
We are delighted to hear that you are enjoying the noise-cancelling feature! The XM5 headphones comes with multiple features to take your listening experience to a whole new level!
We appreciate your review and are thrilled that you enjoy your headphones!
Thanks for choosing Sony!
Gus