Customer Ratings & Reviews
- Model:
- WH1000XM5/P
- SKU:
- 10947881
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers praise the impeccable sound quality, exceptional comfort, and amazing battery life of the product. They also appreciate its lightweight design, good bass, snug fit, and decent active noise cancellation. However, some customers have noted concerns regarding its portability, price, and occasional connectivity issues. A few also wished for louder volume and water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Not for me
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are good sounding headphones but compared to my air pods pro 2 that I’m so use too the Sonys lack a lot in bass and a little in noise cancellation. Overall very comfortable and well built but lack in sound quality on iPhone.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ArmondP, We're glad that you like that these are comfortable. We're sorry if the sound quality did not meet your expectations. Please ensure to download the Headphones Connect app, it has an equalizer which can be customized to fine-tune your music.
Ref: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534533.html
If this does not help, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
- Pros mentioned:Sound quality
Excellent
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones sound amazing. More natural true to life sounding instruments than the AirPods Max - no comparison in that regard. Cello, violin, piano, harp, brass all sound detailed, nuanced and realistic like you could reach out and touch the instrument. Only grievance I have is that the inner ear cups are a bit shallow so even my small ears touch the inner surface.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lance, We're very pleased to know you're enjoying the excellent audio quality, bass, clarity, outstanding battery life, and the industry-leading noise canceling feature of your new Sony WH1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Craig
- Pros mentioned:Sound quality
These are worth every penny
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These block out all of the disturbing noise from snoring and screaming baby.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoelB, thanks for sharing your wonderful experience that truly highlights the Sony - WH1000XM5 headphones' capabilities! The industry-leading noise cancellation is a crucial feature powered by two processors and eight microphones, working together to significantly reduce ambient sound across all frequencies. This remarkable noise suppression creates an unparalleled quiet environment, allowing you to fully immerse yourself in the magnificent sound quality of the XM5s. Thank you so much for choosing Sony and enjoy the music! Regards, -Dominick
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent item, I use them everyday at work, it last more than 12 hours fully charged
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AbbyR,
We are beyond pleased to hear that your WH-1000XM5 has become an essential part of your daily work routine. It is fantastic to know that the battery life is supporting your long days, ensuring you have reliable, high-quality audio for more than 12 hours at a time.
Thank you for choosing Sony to power your productivity.
Regards,
Dominick
Great headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got these for my son for Christmas. The headphones work great and he said the noise canceling is awesome! The zipper on the case broke right away…it’s almost as if the zipper was put on the inside. Hoping to reach out and get a new case for them.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the review, user923539!
We’re so glad to hear your son is enjoying the awesome noise canceling and performance of his WH-1000XM5 headphones! However, we are very sorry to hear about the issue with the carrying case zipper. That certainly isn't the experience we want for you or your son, especially with a new Christmas gift.
We would love to help get this resolved. Please reach out to our support team at socialsupport@am.sony.com with your contact information so we can assist you with this problem.
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
great investment
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these - such a guy buy for the last model - excellent sound
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ralphdallas,
We are delighted to hear that you are loving your new headphones and finding them to be such a fantastic upgrade over the previous generation. It is wonderful that the audio performance is standing out to you, especially since we’ve engineered these with eight microphones and two processors to deliver our most advanced noise cancellation and clearest sound quality yet.
Thank you for your continued support and for making Sony your choice for premium audio!
Regards,
Dominick
- Pros mentioned:Sound quality
Great headphones. Broken case.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones themselves are wonderful! However, the zipper on the case broke within the first few hours of use. The case is now unusable which is a shame because it is a nice looking case. I contacted Sony for a replacement and they said it was a known issue but still could not send a replacement. Great headphones, know you will most likely need to get a third party case.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Powoc52, While we are glad to hear that you are happy with the overall performance of your WH-1000XM5 headphones, we are sorry to hear that you are experiencing issues with the case. May we know the case ID for this for us to check on your request?
If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
- Pros mentioned:Battery life, Sound quality
Best headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome headphones! Best sound quality and the battery lasts 30 hours.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Penguin, Great! We're pleased to hear that you are enjoying the sound quality and battery life of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Great purchase
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best I have ever owned- usually have always purchased beats but these are definitely a new favorite- have had for two years- still going strong
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PatriciaC,
Thank you for sharing your experience with the Sony XM5 Headphones! It’s wonderful to hear they’ve become your new favorite.
We’re thrilled you’re enjoying them and hope they continue to deliver exceptional sound and comfort for many more years.
Thank you for choosing Sony! -Maria
Overall Review
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had no issues so far. Great battery life. App is super accessible and easy to use and install. Having a control center is awesome for adjusting volume and switching songs. The color is gorgeous!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TripleD,
It is truly wonderful to know you are enjoying your Sony WH-1000XM5 headphones and have had no issues! We are delighted that you find the battery life excellent, the app accessible, and the on-headphone controls so convenient for managing your music.
Thank you for trusting Sony!
Regards,
Dominick
Best Headphones in the Game.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After a couple weeks of use with my S24 Ultra phone its actually pretty good. The Noise cancelling is a nice feature, though you could still slightly hear sounds when playing music when around really loud construction & commuting in train tunnels. The Bass is neat, well matched with song & not overwhelming, The headphones are very comftable to wear. I highly recommend these headphones. Im actually about to get the ear buds next.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChefGee,
Thank you for taking the time to share your experience with the Sony WH-1000XM5 headphones. We're thrilled to hear that you've been enjoying the noise-canceling feature and that you've found the bass to be well-balanced and comfortable. We appreciate your feedback regarding the noise-canceling performance in challenging environments.
It's fantastic to know that you're considering our earbuds next! We’re confident that you'll enjoy them just as much.
Thank you for your support and for recommending our products!
Best regards,
Stephanie
- Pros mentioned:Sound quality
The best quality money can buy!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Connects to my phone and work laptop. Nobody at work hears my background noise from home life. I can have my volume on high and nobody else hears it, at all!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ShaniB, We're glad that you like the overall quality of your headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Comfort
Light soft and good fit.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter loves it. She even uses them at the gym. I tried them on and fit well, were soft, and didn't heat up compared to some other ones, we have tried them in the past. They are worth the expense in the long run.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JCMonzon, We're happy to hear that your daughter loves her new headphones. We appreciate your feedback and thank you so much for choosing Sony. Erin
- Pros mentioned:Sound quality
Great sound great noise canceling
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is amazing and the noise canceling does a pretty good job. Doesn't block everything out but I don't think that technology exists yet. Using the noise canceling while listening to music makes me feel like I'm in a soundproof room within the office.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChrisH, Thank you for the awesome review! We're glad you like the amazing sound and exceptional noise cancellation of your Sony WH1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Worth the price tag!
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use these every day! The noise cancelling is great, and I love that I’m able to connect to 2 devices via Bluetooth simultaneously. Not the best for workouts, they tend to slide off my head but it’s manageable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Melody, We're glad that you like the noise and features of your headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound qualityCons mentioned:Portability
Doesn’t fold for storage
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I prefer the previous generation. This generation does not fold away for storage. Sound quality is very good. Just not the level of upgrade I expected over the previous generation given the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DonS, thanks for choosing and purchasing our product. We're glad you like the sound quality of or product. We appreciate your feedback regarding the headband of the WH1000XM5.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Good but too many features
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality, but annoying features that make using them difficult.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Thank you for your feedback, KevinM.
We’re glad to hear you're enjoying the sound quality of your WH-1000XM5, but we're sorry to hear that some features have been a bit frustrating to use. We aim for a seamless experience, and your input is very helpful as we continue to improve.
If there are specific settings like "Speak-to-Chat" or touch controls causing issues, they can often be customized or disabled in the Sony | Headphones Connect app to better suit your style.
Thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Amazing headphones!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have previously owned the xm4s and just got the xm5, and these headphones don't disappoint! The noise cancelling is great as well as the feel of the headphones itself have a premium quality to them. Overall would recommend sony to anyone who is looking to get some premium audio quality! Especially if you are a commuter these are a must!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Termi, we're glad you like the noise canceling feature and sound quality of our newest industry-leading noise canceling headphones. These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Really good just a bit pricy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, sound quality overall is great, ambient noise is good just you need to lower music volume, the touchpad on the right headphone is my favorite feature, one complain i have is that the ear foam is not thick enough but overall if you have spare money i would definitely recommend these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PedroR, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Sony Headphones for the Win
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have the Air Pod Max, Beats, and Bose but these are my favorite out of these. Comfortable to sleep in, relax and workout I barely feel them. The sound A+
I would recommend this to a friendBrand response from SonyListens
Posted .Hello User233025,
Thank you for choosing Sony!
It brings us great joy to hear that the WH-1000XM5 headphones have become your favorite among your collection. We’re delighted they offer the comfort you need for sleeping, relaxing, and working out, all while delivering A+ sound quality. Your experience inspires us to keep innovating and providing exceptional audio products.
Best regards,
-Fred