Customer Ratings & Reviews
- Model:
- WH1000XM5/P
- SKU:
- 10947881
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers praise the impeccable sound quality, exceptional comfort, and amazing battery life of the product. They also appreciate its lightweight design, good bass, snug fit, and decent active noise cancellation. However, some customers have noted concerns regarding its portability, price, and occasional connectivity issues. A few also wished for louder volume and water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Perfect sound and style
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones. I had to buy my kids their own after they kept taking mine. Great sound and I love how classy and clean the style is.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Natahorchata,
Thank you for the 5-star rating! We're happy to hear that you love the sound quality and design of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Battery life
Sony 1000xm5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better than the mx4 Excellent ANC, battery life, great sound
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Louie, Awesome! We are so glad to hear that you are happy with your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. -Carl
The best noise canceling headphones money can buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had the XM3, and I've had the XM4, and these by far outshine every single one of them. I actually sold my Bose headphones, which were my second backup versions for traveling, in order to get these, and don't regret it a bit. These completely are the most comfortable and lightweight headphones I've had, I wore them for 6 to 8 hours while traveling in planes, with phenomenal battery life, fantastic sound, and completely solid connectability. The app allows you to seamlessly connect to either two devices, which unfortunately makes you lose LDAC, but otherwise works perfectly. If this is important to you. The noise canceling is absolutely out of this world, you are truly in a world of your own. Are they expensive? Yes, but they are without a doubt the best noise canceling headphones you can buy. I've tried multiple different versions, from Bose, and Sony, these are by far the best ones I've ever had, and definitely will be sticking with them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Livinitwarrior,
You made the right choice in upgrading to the Sony WH1000XM5! We're glad that you like the comfort, battery life, sound quality, weight, and connectivity of the headphones. We also appreciate your review about the LDAC function.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Battery life
Amazing sound. Amazing feel
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the look, feel and most importantly the sound. Sony really has checked all of the boxed with this one. I feel like i never have to recharge it and the swipe/ tap controls on the right ear are so intuitive.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rocko, Great! We're delighted to hear that you like the sound, battery life, and features. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Great option for travel
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, missing the feature for air of the x4 but so far amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JPSR! Thank you so much for your feedback! We are truly wonderful to know that you're enjoying the sound quality of the WH-1000XM5. We appreciate your thoughts and will take them into consideration as we continue to improve our products.
These headphones are designed with advanced noise-cancellation technology and exceptional battery life to enhance your listening experience.
Thank you for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Comfort
great
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.these headphones are the best over the ear speakers i have ever had and i can wear them all day they are so comfortable!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TylerF,
You made the right choice! We're thrilled that you like the design and comfort of the headphones. Thank you for choosing Sony!
-Ralph
Love them
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love. The noise quality and noise cancellation feature are so good. I recently had my Apple headphones break and got these to replace them and I like them so much more than the apple ones.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your fantastic feedback, MilaH!
We are absolutely thrilled to hear that you absolutely love your new WH-1000XM5 headphones!
It's rewarding to know that the noise cancellation feature and noise quality are so good. We are especially delighted to hear that you prefer these headphones to your previous Apple ones!
Thank you again for choosing Sony for your listening needs!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Good quality sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use it for tv listening so I am not looking for headphones of audiophile quality, just clear dialogue. Sound quality is great so it meets my needs. A little pricy so I hope the plastic holds up and does not start breaking like my last pair (a different brand).
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SCCL, Excellent! We're delighted to hear that you like the sound quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort
Perfect gear. Never regret
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and feel good for walking. Also good for exercise
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SamjB, we are excited to hear that your WH-1000XM5 headphones are a perfect companion for your walks and workouts!
We designed them with your comfort and an immersive audio experience in mind, thanks to features like their lightweight design and exceptional noise cancellation.
Thanks for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality
Its worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you are having second thoughts about buying these headphones then you need to read this review. Go ahead and buy it! I cross shopped it against its Bose and Apple counterparts, It's definitely the winner due to its form, sound quality and weight. It just happens to be the most beautiful of all the 3 too but aesthetics can be a bit subjective.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DondeEsta, Great! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Sony Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I researched headphones before making this purchase. This specific set of headphones had very good reviews from several sources. I’ve had them for several weeks and have not been disappointed. The sound quality is great and they are comfortable to wear. I appreciate the noise canceling feature and was surprised by how well it works. The battery life is also great. Lastly, the touch sensitivity for changing the volume, etc, was very easy to use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bespoke,
We’re so glad to hear your research paid off and that your Sony WH-1000XM5 headphones are living up to expectations! It’s great that you’re enjoying the sound quality, comfort, and impressive noise canceling. Enjoy every moment of your listening experience!
Thank you for choosing Sony!
-Maria
- Pros mentioned:Sound quality
So far so good!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just received these today. I previously had the SONY xm3's. These headphones sound so much better to me. I have only been listening to them for a little more than an hour, but so far i am happy with the purchase. My only negative is that the case they come in is pretty large. I have not used it for more than an hour, so i cant yet rate the battery.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Eaflorida, Thanks for sharing your experience with your new Sony wireless noise canceling headphones. We are glad that you are happy with your WH-1000XM5. You can enjoy your music for up to 30 hours with your new WH-1000XM5 headphones and they support quick charging (3 min charge for 3 hours of playback). They also support multipoint connection that allows you to quickly switch between devices. Thank you for choosing Sony! Vincent
Lightweight but needs more support
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the sound and noise cancellation on these headphones. The only downfall that I have about them is the arm for the headphones they need a metal supports built in. The ear supports crack. I use these all the time. Very comfortable and lightweight
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ryarob,
Thanks for sharing your review with us. We are very glad to hear that you love the sound, effective noise cancellation, and lightweight comfort of your Sony WH-1000XM5, especially since you use them all the time.
It is incredibly helpful to know your feedback regarding the headband arm construction, and we truly appreciate you bringing this to our attention.
We value your input. Thanks for choosing Sony.
Warm regards,
Estefany
Sony wireless headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are awesome. Great sound easy to wear. I wear them when I’m walking usually about 3 to 5 miles and I don’t have to charge them for several days. I love the carry case keeps my charging cord and the cord for airplane use all in one place highly recommend them.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your fantastic review, Mosso!
We are so pleased to hear how much you are enjoying your WH-1000XM5 headphones. It's truly rewarding to know that you find the sound quality great and that they are comfortable for your 3-5 mile walks. We designed them to be lightweight and comfortable for extended listening sessions, so it's rewarding to know we got it right.
It's also great to hear that the long battery life is working so well for you and that you love the included carrying case. We designed it to be a convenient way to keep your accessories organized, and we're glad to know you find it so useful.
Thank you again for choosing Sony and for your strong recommendation.
Best regards, Gus, Sony Social Media Team
Can't be beat for sound quality
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My second pair, I screwed up my WH1000MX3 and somehow got an electrical buzz in one speaker - it they went. On to the WH1000MX5's first differences, the pads aren't as "thick" so these are our sit "closer" to your head. Second they don't fold like the MX3' did. But these connect to two devices, fit well enough for longer use, handle Ultra high and spatial Music Quality 360° services exceptionally well; Have great noise canceling and new, better mic position, pickup and clarity. The quality is there and while I prefer Van Halen and Rock music, I'm sure today's sampling / autotune crowd will be happy with them too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Medicfl1,
Thank you for taking the time to share your thoughts on the WH1000XM5! We're thrilled to hear that you appreciate the exceptional sound quality and impressive noise canceling feature.
We understand that the design differences, such as the thinner ear pads and the non-foldable structure, may take some getting used to. However, we're glad to know that the headphones fit comfortably for extended listening sessions and perform remarkably well with high-resolution and spatial audio.
It's wonderful to hear that you enjoy your music, whether it's Van Halen or today's top hits. Your feedback is invaluable to us and helps us continue to improve our products. Thank you so much for your purchase and for trusting Sony!
Best regards,
Romeo
- Pros mentioned:Comfort, Sound quality
Headphones
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones are spectacular , comfortable and very good on the acoustics
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoseM, we're glad you like our industry-leading noise canceling headphones! The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing SONY! ~Earl
Great Upgrade
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Upgraded from the 900 series and this was a great purchase. These earphones are lighter and much more comfortable than my previous earphones. The sound quality has improved as well but it is hard to beat any Sony headphone when it comes to true sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Littlewolf,
Thank you for choosing Sony!
We're excited to hear that your upgrade to the WH-1000XM5 has been a great purchase. It’s wonderful to know they are lighter, more comfortable, and that you appreciate the improved sound quality. Thank you for recognizing the continued excellence in Sony’s audio experience.
Best regards,
-Fred
- Pros mentioned:Sound quality
Fits like a glove…or a hat
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] If you get any other headphones than this you’re not really enjoying quality. This is a overall fantastic pair of headphones. While at work or at home the smart -noise-concealing features will have you raving at your friends
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JonattanE, We are thrilled to know that you now have a fantastic pair of headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for your purchase. Enjoy! Vincent
Surprisingly good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are so much better than I was expecting. I had to switch from my Bose because they keep failing despite software updates and was put off from spending 'Bose' money if they couldn't be relied on. Honestly, these are better. These have better features and are so much easier to use. The noise canceling is amazing (adaptive). I work in a very busy office where it gets really loud. Instead of turning up the volume to cover it (even with noise canceling in my old set), it keeps ramping up the canceling feature until I don't notice the background convos and I don't have to increase the volume. They are also far more comfortable than the Bose, which make my ears hurt after wearing for even short periods. I think it is because these don't actually touch my ears anywhere, unlike the Bose (which are smaller).
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EmilyS, That's awesome! Thanks for sharing your experience. We are thrilled to hear that your new Sony wireless noise canceling headphones exceeded your expectations. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for your purchase. Enjoy! Vincent
Overall a great product!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The quality is well, but the headphones do not fit perfect because it is a little big for me personally when the headphones are on the lowest adjustable height but other than that it fits well and is very comfortable (I have one ear piercing on each side and it has not caused an issue even when I lay in bed with them on). It totally depends on your head size and shape. It is very lightweight and has many useful and cool features. The app is not the easiest to work at first but it just needs some getting used to. The transparency mode is not as good as the AirPod max but is still comparable, but it is still very cool and useful. I believe for the price it is definitely worth it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gracie,
Thank you for the purchase and we're glad to hear that you like the comfortable design and price point of the headphones. Thank you for choosing Sony!
-David