Customer Ratings & Reviews
- Model:
- WH1000XM5/P
- SKU:
- 10947881
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers praise the impeccable sound quality, exceptional comfort, and amazing battery life of the product. They also appreciate its lightweight design, good bass, snug fit, and decent active noise cancellation. However, some customers have noted concerns regarding its portability, price, and occasional connectivity issues. A few also wished for louder volume and water resistance.
This summary was generated by AI based on customer reviews.
Amazing Headphones - Best Gift Ever!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son absolutely loves these, the sound, the noise cancellation is amazing and the way they turn off and on when you put them on or take them off!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LuisL,
We are excited to hear that your son is enjoying the Sony WH-1000XM5 headphones so much, especially the superior audio fidelity and the highly effective ambient sound management. We designed the wear detection feature to add convenience, and it is great to know that functionality is appreciated!
Thank you for trusting Sony!
Regards,
Dominick
I was between Apple AirMax and Sony XM5
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was between these headphones and the AirPod Max. My brother has the AirPod Max and yeah the sound good but not amazing, they are also heavy, and it’s weird that there is not off button. After a dive into people reviewing both headphones, the sony headphones are recommended if you are solely buying the headphones for sound quality, the apple if you don’t mind splurging more money and you only have apple products. I honestly love my headphones I have several piercings all around my ear and struggle with my ears hurting when having something against my ears but I don’t have that with these. If you find that the sound quality isn’t great in the beginning download the app and you can make adjustments. Only con is they don’t fold into themselves, they come with a nice case but it’s pretty big, but even then I don’t mind them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LesleyV, You've made an excellent choice! We're thrilled to hear you love the great sound quality and comfortable fit of your new Sony WH-1000XM5.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Good buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased the Bose headphones before this one and exchanged for the Sony. The noise cancellation was better quality during long flights. I was able to speak with mic and not sound muffled to others
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KandiceJ, Thanks for sharing your experience. We are happy that you like the noise canceling feature of your new Sony WH1000XM5 headphones. Thank you for your purchase. Enjoy! Vincent
Failed in under 1 yr and Sony refused warranty
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product has a high failure rate for the hinge joint between the head "strap" and the ear cup (see other 1 star reviews). Mine failed in after approximately 9 months of regular use (Aug-2024 thru May-2025). This defect is a systemic issue which can be found anecdotally in numerous places online. Similar issues have been acknowledged by Sony with other products such as the WH-ULT900N. While it should have been covered under warranty, which covers 1 year for "hardware components packaged with the product" from "issues caused by defects in material or workmanship during ordinary customer user", Sony refused to cover my claim and indicated I would have to pay out of pocket for repairs. The product is has a faulty design that is common across Sony products and the refusal to acknowledge the warranty has put me off other Sony products in general. With little other recourse, I've written this review and submitted a ticket to the Better Business Bureau.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Anonymous, we're genuinely sorry to hear about the experience you've had with the Sony - WH1000XM5. We understand how frustrating this situation must be for you, especially knowing that the unit is still within warranty. This is not the experience we want for our customers. We'd like to evaluate your case please email the information below to socialsupport@am.sony.com so we can better assist you.
Full Name:
Best buy username:
Telephone Number:
Model Number:
Issue/Concern:
We'll be expecting to hear from you again! Thanks for considering Sony products.
Best regards, -Dominick
- Pros mentioned:Sound quality
Elite headphones
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Great noise canceling, probably the best headphones I’ve tried. They fit really well over my hair
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NyeH, Thank you for the great feedback! We're very happy to hear you like the exceptional noise canceling and comfortable fit of your Sony WH1000XM5. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
The best headphone
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This headphone is perfect!! When i put those, i forget there`s a world around me. The noise cancelation is amazing!! Great for flights and noise places.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Diogo, We're glad that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Good headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a very good sounding set of headphones and super comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi caffeine, Awesome! We are so glad to hear that you are happy with your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. -Carl
- Pros mentioned:Sound quality
Great Sound & Easy set up
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality and easy to set up. Perfect for all my travel
I would recommend this to a friend - Pros mentioned:Sound quality
GOOD HEADPHONES
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.SO I've never really owned an ANC headphones (I've tried them). These headphones are great. My head gets a little hot sometimes but it isn't to the point where I want to take my headphones off. It does suck that it isn't as integrated as APMs, APPs, and APs but the ability to tweak the EQ is what convinced me to purchase. Also mic quality is quite nice.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JAKO, thank you for choosing and purchasing our product. We're glad you enjoying our newest industry-leading headphones. We're sorry to hear that you have issues with the comfort and other integrated tools.
Please follow this link when wearing the headset for comfort:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000539062.html?search=wear
Please make sure to take advantage with the Headphone Connect app as you can configure many settings to use the headset to the fullest. Please check this link for more details:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534533.html?search=equalizer
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. ~Earl
Could be better
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to love these, but I am someone who uses them everyday and the poor connectivity is maddening. Also, the ear pads are EXTREMELY flat and not very comfortable. The noise cancellation isn’t as good as other Sony headphones either. I spontaneously upgraded to these from the Sony WH-XB910N for the color (vain I know) and the fact that my ear pads were disintegrating from so much use, but regret not replacing the ear pads. Think hard about what you want from headphones before choosing these.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi TyrannieW,
Thank you so much for sharing your feedback with us. We’re really sorry to hear that you’re having trouble with the connectivity and comfort of your WH-1000XM5 headphones and that the noise cancellation is not fulfilling your expectations. We know how important it is for your headphones to work well every day and we want to help.
For the connectivity issues, please try these steps:
-Make sure your headphones have the latest firmware update using the Sony | Sound Connect app.
-Try resetting and initializing the headphones, following these instructions:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541012.html
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541013.html
For the ear pad comfort, we understand everyone’s preferences are different. If the ear pads feel too flat, you might want to gently adjust their position or consider replacement pads designed for extra comfort.
If you’re still having trouble, our support team would be happy to help you further. Please reach out to us so we can look into this together and find the best solution for you. https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks for considering Sony products and sharing your feedback.
Warm regards,
Estefany
- Pros mentioned:Sound quality
Headphone
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gray quality is amazing I use them to mow along, but I did have to buy some water-resistant covers on Amazon to add some extra protection.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WendyC,
Thank you for the purchase! We're glad to hear that you like the quality of your new Sony headphones. Thank you for choosing Sony!
-David
Satisfied
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the sound quality and comfort of these headphones, especially that the app allows you to control your listening experience. It really brings out the true colors of these headphones. I could not recommend them for the gym; they do not have a firm grip on your head if you have a lot of hair.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello SKYLER,
Thank you for choosing Sony!
We're elated to hear that you love the sound quality and comfort of your WH-1000XM5 headphones, and that the app is helping you customize your listening experience. We also appreciate your feedback about their use at the gym. We'll definitely take your comments on the fit into account as we continue to improve our designs.
Best regards,
-Fred
headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i love these headphone sm! they’re so cute and trendy
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Paige,
Thank you for choosing Sony!
We couldn't be happier to hear that you love your WH-1000XM5 headphones and enjoy their stylish, trendy design. It’s wonderful to know they’re a perfect fit for you, and we truly appreciate you sharing your enthusiasm with us.
Best regards,
-Fred
- Pros mentioned:Sound quality
So far so good!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am coming from the Bose 700. I have had other wireless Bose models and I like these Sony's better. Its not tight out of the box (Bose 700) and squeezing my head. The headphones sound great and filled with a ton of features.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KevO, Thank you for upgrading to your new Sony XM5! We're very happy to hear you're enjoying the comfortable fit, great sound quality, and cool new features of your Sony WH1000XM5.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Value for money
|Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Excellent sound quality. Easy on the ears and the noise cancellation works wonders.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Shane, Fabulous! We are thrilled that you are satisfied with the outstanding sound quality, comfortable fit, and exceptional noise canceling capabilities of your WH-1000XM5. Thank you for your perfect five-star review and for choosing Sony! -Romeo
- Pros mentioned:Sound quality
An overall improvement
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After previously using the XM4s as my daily headphones, I can confidently say that the overall quality improvement in the XM5s is worth the extra cost.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jung, We're delighted to hear that you're enjoying your WH1000XM5. We appreciate your feedback and thank you for choosing Sony. Erin
Solid headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. It was a gift for my girlfriend and she loves it
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, ArminA!
We are so happy to hear that your gift was a hit! It’s wonderful to know that your girlfriend is loving her new WH-1000XM5—they definitely make for an "excellent" surprise. We hope she enjoys that industry-leading noise cancelling and all-day comfort for a long time to come.
Thank you for choosing Sony for such a special gift!
Best regards,
Gus, Sony Social Media Team
Love these
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Use these for working out the sound cancelling is excellent. I would encourage people to buy ear cuff protectors if you plan on wearing these for working out or you can damage them
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Tyler,
Thank you for choosing Sony!
It brings us great joy to hear that the WH-1000XM5 headphones have been excellent for your workouts, especially with their sound-canceling feature. Your tip about using ear cuff protectors is really thoughtful and helpful for others looking to protect their headphones during exercise. We truly appreciate you sharing your experience and advice!
Best regards,
-Fred
- Pros mentioned:Sound quality
Sony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent quality and noise cancelation. Bass, mids and highs well balanced running flat using EQ. You have to purchase 360 sound which is a drawback. Best headset I own at the moment.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TimD, Thank you for the positive review! We're thrilled to hear that you like the excellent quality, top-notch noise cancellation, well-balanced EQ, and overall sound quality of your Sony WH1000XM5. We'll certainly consider your concern regarding the 360 sound, as enhancing the user experience is our top priority. If you have any specific suggestions or features you'd like to see, feel free to share them with us. Your insights are important to us as we work to meet and exceed your expectations.
Thanks for choosing Sony! -Sam
Quality
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] To be honest not a major jump from the xm4s but I do like the overall design better and some say the comfort is worse on these in my honest opinion they’re just as comfortable if not better. Did notice some improvement with Noise cancellation and transparency mode. Note you can’t fold the 5s but for me was no biggie because they feel a lot more sturdy than the previous generation
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LaFleur, Thanks for the review. We're glad you are impressed with the new XM5 headphones. Enjoy and thanks for choosing Sony. -Craig