Customer Ratings & Reviews
- Model:
- WH1000XM5/P
- SKU:
- 10947881
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers praise the impeccable sound quality, exceptional comfort, and amazing battery life of the product. They also appreciate its lightweight design, good bass, snug fit, and decent active noise cancellation. However, some customers have noted concerns regarding its portability, price, and occasional connectivity issues. A few also wished for louder volume and water resistance.
This summary was generated by AI based on customer reviews.
Should’ve bought them sooner!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve always wanted a great pair of noise cancelling headphones but never took the dive. I finally decided after booking a long flight that my current earphones were not going to be enough noise cancellation and comfortable. As an avid music listener/video watcher, these are incredible. Noise cancelling is amazing, the features (like how it’ll allow ambient sound in if it detects you talking or someone talking to you, covering an ear allows you to listen to the sound around you, etc.) add on to the value! These work so well I can easily use them in the office as well and not feel like I won’t hear my coworkers when they’re talking to me. I’m extremely happy with my purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Ralph,
That's awesome! We are very happy to hear your satisfaction with our Sony WH1000XM5. We're glad that you are pleased with the noise canceling feature and other amazing features of our XM5. The WH1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. - Marco
Best darn headphones on the market
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I recently purchased these headphones to use on a trip. The sound that came these headphones produced were amazing. I particularly enjoyed the noise canceling feature that kept all the noise in the aircraft completely out, which allowed me to thoroughly enjoy the movie I watched while on the plane. This pair of headphones also has a terrific feature that allowed me to pause noise canceling by simply touching the right headphone with two fingers. This feature allowed me to have a conversation without completely removing the headphones. I would recommend this product to anyone who plans to take a trip or simply use it while you’re working out because it sounds great. It also provides a comfortable fit and has a pretty good battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrianW, Awesome! We're glad that you are satisfied with your purchase. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Weight
Best headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the best headphones worth the money. lightweight and overall looks very good!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JayC,
You made the right choice! We're glad that you like the design and performance of the headphones. Thank you for choosing Sony!
-Ralph
Highly Recommended
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these so much. I have to do hemodialysis 3 days a week, 5 hours per treatment. While doing my treatments I listen to podcasts to help the time pass and before I got these headphones I couldn’t hear most of the shows I listen to. There is always so much back ground noise and nurses yelling across the unit, it was so hard to hear what I wanted to hear. These headphones work so well at blocking back ground noise it’s like a different world. And I can finally hear my shows. They are definitely worth the price if background noise is a issue. I also love being able to control them with just a lil tap on the ear piece. They’re also very comfortable, very soft on my tiny ears. The carrying case is also well made and appreciated since it’s more convenient to carry along to my treatments.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Melissa, Awesome! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Gift for my daughter
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a great buy! It is stylish, great quality, and a great sound! My daughter loves it!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gamer,
We couldn’t be happier to hear that the WH-1000XM5 has been such a successful addition to your daughter’s daily routine. From the sleek, sophisticated silhouette to our industry-leading noise cancellation, we strive to blend premium style with an unmatched audio experience. Knowing that she is enjoying the high-fidelity sound quality is exactly what we love to hear.
Thank you for making Sony a part of your daughter’s listening journey and for trusting us with your gift.
Regards,
Dominick
- Pros mentioned:Battery life
Great Product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones ever made by Sony, great value. Battery works for more time than expected.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Reinaldo, Awesome! We are so glad to hear that you are happy with your new headphones! Thank you for choosing Sony! -Carl
Amazing headphones
|Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] I bought it because a friend of mine had one, so he made me buy one. Definitely do not regret my choice. The noise cancellation is very good, letting me study in loud places. And the music sounds so good with them. If you’re thinking on getting this, make sure you get the protection too, this is my second pair, and I had to use my protection because my first one stopped connecting to my phone after a while.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi there, Thank you for your fantastic review of the WH-1000XM5! We're thrilled to hear that you are enjoying the noise cancellation and sound quality, which are perfect for studying in loud environments. It's great to know that your friend's recommendation led you to a purchase you don't regret. We also appreciate your advice on getting protection for the headphones. We're sorry to hear about the connectivity issue with your first pair, but we're glad the protection plan was helpful. Enjoy your music and studies with your WH-1000XM5! Thanks for choosing Sony! - Romeo
- Pros mentioned:Sound quality
Sony 1000XM5 is fantastic
|Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Incredible headphones! Great sound quality and great noise cancelling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RyanC, Thank you for your feedback on the WH-1000XM5 headphones! We're glad to hear that you are enjoying the sound quality and noise-canceling features. Thank you for choosing Sony! -Carl
5 stars
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wear them to gym and they connect when I turn them on, and they are comfortable and don't hear everyone else.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello PatrickC,
Thank you for choosing Sony!
We’re honored to hear that the WH1000XM5 headphones provide you with comfort and reliable connectivity, especially during your gym sessions. Knowing they help you stay focused by blocking out surrounding noise is truly rewarding for our team.
Best regards,
-Fred
- Pros mentioned:Sound quality
Great Headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are by far the best I’ve owned. I enjoy the transparency mode when talking or having to be aware of my surroundings and the sound cancelling is great too!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JerssonG, This is nice to hear! We're also glad that you are enjoying your headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Weight
Superb
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Superb. Very light. I was debating on APM but these are far better from fashion and tech perspective. And I am an all-Apple person. Get these or Momentum 4 or the Bose.
I would recommend this to a friendBrand response from SonyListens
Posted .This is great, Awizzo! We're delighted to hear that you're enjoying your new headphones. Thank you for your feedback and for choosing Sony. Erin
Sonny mx5
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best overall premium sound quality. I have tried several headphones, and none compare to the XM 5 in overall quality and sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ArturoM,
We are honored to hear that the WH-1000XM5 stands out as the best overall in quality and sound compared to the many other headphones you have tried. Providing a superior, premium audio experience is our top priority, and we are thrilled that these have become your clear favorite.
Thank you for choosing Sony.
Regards,
Dominick
Wh 1000xm5
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing noise cancelation can barley hear anything
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Shawn, Awesome! We are glad to hear that you are happy with your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
The clear choice in noise cancelling headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony WH1000XM5 headphones are hands down a winner. I can’t believe how the headphones make spatial audio selections sound. Noise cancelling is superb along connectivity. So pleased with this product.
I would recommend this to a friendBrand response from SonyListens
Posted .HiJehawkins23 Amazing! We're thrilled to hear that you like the sound quality, noise canceling function, and connectivity. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Best headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are the best headphones I have ever had. The noise cancellation is the best I have ver experienced and the sound quality is great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AndrewH, That's great! We're thrilled to hear that you're enjoying the top-notch noise canceling and exceptional sound quality of your Sony WH1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Great Holiday Present
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looking for good quality headphones look no further this is all you need. Noise cancellation is big for me and loved it when I put them on and tuned out the world. You won’t regret it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Marc, That's nice to hear! We're also glad that you like the sound quality and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Nice headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really like however they are a little loose for my head. The sound is great and I like the way you can turn it off and on. They are very pricey so hoping they last a long time as my Beats did not.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Shel, Amazing! We're thrilled to hear that you are enjoying your new headphone. We appreciate your feedback and thank you for choosing Sony! Regards, Erin
Pretty headphones with good sound and mic
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones and very nice to look at. I really like the sound and mic quality on this headphone, mostly use it for office calls.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sushruth,
That's wonderful to hear! We're delighted that you find the WH-1000XM5 headphones both stylish and functional, especially enjoying the exceptional sound and microphone quality for your professional calls.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Sound quality
Two are Better than One
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.How Good Are These? So Good I Bought Two! One for me and One for my Wife. I was planning to spend this much money. But they're that Good! Jeff Hom
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jeffo, Awesome! We're glad that you re enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
Great headphones just cheap headbands
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones! The only thing is that the headband part broke just over a year of use. I don't think I was harsh or anything. Very unfortunate for such expensive headphones. But overall would recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brii,
It brings us great joy to hear that you consider the Sony WH-1000XM5 great headphones and that you would still recommend them!
We appreciate your honest feedback regarding the issue you experienced with the headband breaking. We understand that this is very unfortunate for such a premium product.
Please know that we take all quality concerns seriously. We will be sharing this specific feedback with our Product Team for review as we continuously work to improve the durability and quality of our products.
Thank you again for your review and for considering Sony!
Regards,
Dominick