Customer Ratings & Reviews
- Model:
- WH1000XM5/P
- SKU:
- 10947881
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers praise the impeccable sound quality, exceptional comfort, and amazing battery life of the product. They also appreciate its lightweight design, good bass, snug fit, and decent active noise cancellation. However, some customers have noted concerns regarding its portability, price, and occasional connectivity issues. A few also wished for louder volume and water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life
Great headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones! They look great on, good quality and holds a charge.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Memo, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Bought it twice
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I used still date. I like the noise canceling and the ability to change sound configuration in the app.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GiovaniF, We're delighted to hear that you are enjoying your new headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Expensive but well worth it.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Expensive but well worth the premium. It is durable and the sounds are great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RyFlyRy, Fantastic! We're glad to hear that you find them well worth the premium price. And it's good to know you appreciate the durable design and great sound quality of your Sony WH1000XM5. Thanks for choosing Sony! -Sam
Very nice.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Top of line noise-cancelling. Even my girlfriend was shocked at how effective it was in draining out external noises. Only issue is that it really isn't worth upgrading from XM4 to XM5, XM4 offers basically the same level of noise cancelling for cheaper and is more easily mobile and can fold in on itself. The XM5 can not be folded. It's battery-life is surprisingly good. However it is worth noting that after a year of using it, the battery life appears to be worsening. I'm not quite sure if this is true or not, but I would not be surprised if it is. This is despite minimal software updates, if any at all.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DisappointedCustomer, Thank you for choosing Sony! We are glad to hear that you are happy with your Sony headphones! Thank you for the 5-star rating! -Carl
GREAT HEADPHONES
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.GREAT PRODUCT. HIHLY RECOMMEND. BOUGHT THESE FOR MY SON FOR CHRISTMAS HE LOVES THEM. WE ONLY PURCHASE SONY PRODUCTS.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JordanP,
Thank you for choosing Sony!
We couldn’t be happier to hear that the WH1000XM5 headphones made such a wonderful gift for your son. It’s truly rewarding to know that your family continues to trust Sony products, and we appreciate your strong recommendation. Your loyalty means a great deal to us as we strive to deliver quality and enjoyment for every user.
Best regards,
-Fred
- Pros mentioned:Sound quality
Amazing Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely loved the noise cancellation on the headphones a couldn’t hear anything when people were talking to me. The sound quality was also great so great I fell asleep listening to my music
I would recommend this to a friendBrand response from SonyListens
Posted .Excellent choice EmilyB! We are glad to hear that you are happy with the noise canceling of your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Best headphones i every had
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound 8/10 comfort 10/10 battery life 10/10 noise counseling 9.5/10 EQ an app features 10/10
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ears,
We’re thrilled to see your high ratings for the WH-1000XM5! It’s great to know you’re enjoying the comfort, battery life, and app features.
Thanks for choosing Sony.
Best regards,
Eliab
- Cons mentioned:Connectivity
Incompatible with Apple and PS5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The problem I have with these headphones is that they don’t connect with the PlayStation Bluetooth. Both Sony products and I feel this is very inconvenient. There is also no way to find them with an Apple product
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Cisco,
Thanks for posting your feedback on the WH1000XM5 headphones!
We understand and appreciate your frustration with these specific issues, especially as they relate to other Sony and Apple products. You've brought up two very important points, and here is some information on each:
1) PlayStation Bluetooth Connectivity: The WH-1000XM5 headphones do not support a direct Bluetooth connection with the PlayStation console. While they are both Sony products, PlayStation consoles are designed to use their own proprietary wireless connection for controllers and dedicated gaming headsets (such as the INZONE or PULSE series) to ensure a stable, low-latency audio experience crucial for gaming. As a workaround, many users have success using the included 3.5mm audio cable to connect the headphones directly to the PlayStation controller.
2) "Find My" Feature with Apple Products: The WH-1000XM5 does not support Apple's "Find My" network. However, we do offer a similar feature within the Sony | Headphones Connect app. This "Find device" feature can help you locate the headphones if they are connected to your phone and within a short range.
We understand these limitations can be inconvenient, and we sincerely appreciate you bringing them to our attention. Your feedback is very valuable to our product development teams as we continue to improve our products and user experience.
Thanks for choosing Sony!
Sincerely,
Jenn | Sony North America.
- Pros mentioned:Sound quality
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Work really well ! Great sound , great everything!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NicoleJ, thanks for the 5-star rating! We're happy to hear that you are enjoying our industry-leading noise cancelling WH-1000XM5 headphones. They have been engineered to perfection to deliver magnificent sound and comfort. We hope you continue liking our product, thank you for choosing Sony. Regards, -Dominick
The BEST ANC in the game
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones have excellent noise canceling with a decent in-app EQ to tune more finely to your listening preferences. I really enjoy these headphones. The audio quality is really good for wireless headphones, and there is the option to use a 3.5mm cable if you would like to make the sound quality even better. The case is bigger than the last generation, but still isn't bulky in my experience carrying it almost everywhere I go. The pass-through mode to hear your surroundings is really good, almost as good as AirPods Pro 2, which is surprising considering the form factor of these close-back headphones. Battery lasts multiple days, even though it takes so little time to charge.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ShiroKumasan20, Awesome! We are so glad to hear that you are happy with the noise canceling feature of your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Bass
Sony does it again
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like bass Sony delivers bass. These are top tier for any occasion. This can be the last pair of headphones you ever buy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jacob, We're delighted to hear that you're enjoying your new headphones. Thank you for choosing Sony! Erin
5 out of 5
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, i had the sony 1000xm4 and i find these to be most comfortable and i love the sound quality of the xm5.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello SethLovstrom,
Thank you for choosing Sony!
We're excited to hear that you find the WH1000XM5 headphones more comfortable and enjoy their sound quality. It’s rewarding to know that the improvements from the WH1000XM4 to the WH1000XM5 have made a positive difference for you.
Best regards,
-Fred
Best headphones I've ever used.
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] I absolutely love these. They are very light and easy to use. They have great noise canceling, especially on airplanes. The bass on these is better than any other headphones i've ever tried. Ive had them for months and the battery lasts so long. I've charged them probably 3 times. They are amazing for the price and totally worth it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Johnny, It’s awesome to hear how much you love their lightweight design, ease of use, and top-notch noise canceling, especially for those airplane trips. The standout bass and incredible battery life (only needing 3 charges in months!) are huge wins too. Sounds like they’re a perfect fit for you and totally worth the price. Thanks for sharing such a great experience and for choosing Sony! -Jess
Zuzar petiwala
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is so clear even we play on high volume from long I was planning to buy the good headphones dream comes true
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Juzer,
Thanks for sharing your review!
It is fantastic to know that you are loving the sound quality of your new WH-1000XM5, even when you turn the volume up. We know how long you’ve been waiting to get these and we are so happy they’ve finally become a reality for you!
Thank you for putting your trust in Sony!
Enjoy the holidays! Best regards,
Estefany
- Pros mentioned:Comfort
Amazing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I personally own the older model and love them. My daughter received this model for Christmas and she wears them everywhere. Extremely comfortable and sound great!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LarryP, Thanks for sharing your experience. We are thrilled to hear that you love your Sony WH-1000XM5 wireless noise canceling headphones. We are also happy that you chose the 1000XM5 for your daughter. Thank you for trusting Sony! Vincent
Sony Hit This One Out of the Ballpark!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is exceptional and reveals many details. The comfort is exceptional where you can wear it for several hours on end. I took a 16 hour international flight and a 4 hour connecting flight and had no problem keeping these on nearly the entire time. The light weight makes you want to keep these on your head listening to music. The battery life is also exceptional that I still used them for a 1-2 hours for several days after my trip without recharging. The case is compact enough to fit in my bag that has about 3 inches width. If you're an audiophile, there is a 3.5mm headphone jack and cable provided so you can listen to high resolution music without compromise. The only negative is that Sony didn't include a USB-C power adapter to charge these headphones. Newer GaN ones can deliver sufficient current for charging and they're very small.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RSG1,
Thank you for sharing your great experience with us! We're glad to hear your new WH1000XM5 headphones suits your needs and expectations. Nice to know you've enjoyed the amazing sound quality, comfortable fit and long battery life of this headphones during your flight. We are sorry but USB AC adaptor is not supplied accessory of the headphones. You may use a commercially available USB AC adaptor. For more information about system requirements for battery charge using USB, please refer to this link: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534502.html
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for purchasing Sony! - Kris
- Pros mentioned:Sound quality
Amazing sound quality!
|Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] I was on the fence since these were going to be my very first over the ear headphones. Exceeded every expectation I could’ve and would’ve had!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JEvo9, Excellent choice! We're truly glad that you like the audio quality and these headphones exceeded every expectations. Thank you for choosing Sony. Erin
Great Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great. Good sound and noise canceling headphones. I was very impressed by how good these are
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Elohim,
It makes us really happy to hear that you are so impressed with your WH-1000XM5 headphones! We take great pride in our industry-leading noise cancellation technology, and it is wonderful to know that the sound quality has made such a positive impact on your listening experience. By utilizing our Integrated Processor V1 and HD Noise Canceling Processor QN1, we aim to provide a truly immersive environment that lets you focus entirely on your music or calls. We are thrilled that they have lived up to your expectations for a premium headset.
Thank you for choosing Sony.
Regards,
Dominick
Best Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Best Headphones Ive Ever Purchase Never Gonna Buy Any Other Brand.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Edgar,
It brings us great joy to hear that the WH-1000XM5 headphones are the best you’ve ever owned and that you’ve officially joined the Sony family for the long haul! It’s a huge compliment to be your go-to brand, and we are committed to making sure every listening session lives up to that standard.
Thank you for your incredible loyalty and for trusting Sony.
Regards,
Dominick
- Pros mentioned:Sound quality
Awesome buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these for my husband to replace some older Sony headphones he has. He absolutely loves them and the quality of the sound is amazing and noise canceling feature is awesome it is nice to have the ability to adjust the amount of sound cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Charirty, Awesome! We're happy to hear that your husband is enjoying his new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin