Customer Ratings & Reviews

Hi THAMCCORKLER, Great! We're glad that your wife loves her new headphones. Thank you for your output and for choosing Sony. Erin

Hi Anti, We are happy that you like the overall quality of your new Sony wireless noise canceling headphones. Thank you for your purchase. Enjoy! Vincent

Hi Good,

We are excited to hear that you find the WH-1000XM5 headphones so comfortable and that you're enjoying the high-quality audio!

It is wonderful that you are experiencing the power of our eight microphones for noise cancellation, which work to keep out more high and mid-frequency sounds than ever before. We are also glad you're benefiting from the Auto NC Optimizer, which automatically ensures your noise canceling is perfectly optimized based on your specific wearing conditions and environment.

Thank you for trusting Sony.

Regards,
Dominick

Thank you for your honest feedback, Christian!

We are so pleased to hear that you love the WH-1000XM5 headphones and find them great for everyday use. It's wonderful that they are meeting your needs for daily listening!

We also appreciate you sharing your experience about using them at the gym. We understand that comfort and a secure fit during intense, sweaty workouts are a priority, and we value your note about them potentially slipping off in those conditions. Your input is valuable, and we'll certainly share it with our design team as we continually work to improve our products.

Thank you again for choosing Sony and for sharing your complete experience.

Best regards, Gus, Sony Social Media Team

Merry Christmas to you and your family, AndyR!

We are so happy to hear that your son was excited to unwrap his new WH-1000XM5! Knowing that our headphones are part of your holiday memories is the best gift we could ask for. We hope he enjoys every beat of his favorite music (and a little bit of peace and quiet with that noise canceling) this season!

Thank you for choosing Sony for such a special gift!

Best regards, Gus, Sony Social Media Team

Hi HeidyS,

We are pleased to hear you find the WH-1000XM5 headphones to be a really comfortable pair! We apologize that you are experiencing struggles with the touch controls when skipping music, as the gesture controls should be consistently responsive. This issue can sometimes be caused by the Bluetooth signal quality, especially when the headphones are set to prioritize audio quality over a stable connection, so we recommend opening the Sony | Headphones Connect app and changing the setting to "Priority on Stable Connection" in the Sound tab. If the issue persists, please try restarting your playback device (phone/laptop) or performing a simple reset of the headphones (instructions are in the help guide) to clear any temporary glitches.

Thanks for choosing Sony.

Best regards, Eliab

Hi BigLee, That's awesome! We're very happy to hear you're enjoying the amazing noise cancellation and good to know that it works great during your travels. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam

Hi Belougaman, Fantastic! We're very happy to hear you appreciate the excellent sound quality and EQ adjustment options of your Sony WH1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam

Hi BrandonF, We're glad that you're enjoying the noise canceling and sound quality. Thank you for choosing Sony.. Erin

Hi Quentin,

We appreciate the 5-star rating and we're glad you like the comfort, call quality and smart features of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!

Regards,
David

That's great to hear, MisterMystery! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig

Hi GinoM, Great! We're delighted to hear that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin

Thank you for the fantastic review, Emaneltorres!

We’re so glad to hear that you’re enjoying the long battery life and the performance of both the noise canceling and transparency modes on your WH-1000XM5! We designed these to be the ultimate versatile headphones for any environment, so it's great to know those features are hitting the mark for you.

Thank you for choosing Sony!

Best regards,

Gus, Sony Social Media Team

Hi IsaacG, We're glad that you like the noise canceling function, audio quality, and connectivity. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin

Hi UmeshP, We're delighted to hear that you're enjoying your WH1000XM5. We appreciate your feedback and thank you for choosing Sony. Erin

Hi SMGCandyman, That's awesome! We're really delighted to hear you love everything about your Sony WH-1000XM5 and you are having an enjoyable listening experience with this great headphones. Glad to know that you like the incredible audio quality and amazing features. Thank you so much for the recommendation and for the 5-star rating! -Jess

Hello AshwinG,

Thank you for choosing Sony!

It brings us great joy to hear your positive feedback regarding the WH1000XM5 headphones. We sincerely appreciate your recognition of the active noise cancellation, noise isolation, pass-through mode, comfort, and battery life. Thank you for taking the time to share your experience.

Best regards,
-Fred

Hi Rnbestbuy, perfect! You've certainly made a great choice! We are extremely pleased to know about your satisfaction with the amazing features and superb performance of your WH-1000XM5. Thank you very much for sharing your excellent experience and for choosing the best brand, Sony! - Romeo

Hi ElijahF, We're glad that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin