Customer Ratings & Reviews
- Model:
- WH1000XM5/P
- SKU:
- 10947881
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the product's sound quality as impeccable, with many also praising its comfort, amazing battery life, and lightweight design. They appreciate the good bass, sleek design, snug fit, and decent active noise cancellation. However, some customers find its portability lacking compared to competitors and note that it is on the pricey side. Additionally, concerns have been raised about inconsistent connectivity and insufficient volume levels.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Good quality sound
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality headphones recommend for music and connect with computer
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NavneetK, Excellent! Thank you for the kind words and we’re glad you are enjoying your new headphones! Thank you for choosing Sony! Regards, Erin
- Pros mentioned:Sound quality
Worth the price!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones! Sound is excellent, noise cancellation is top notch. Sony undersold and over delivered.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SpencerL, Amazing! We're glad that you like the sound and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Get them
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easily the best headphones you can get, has a lot of quality of life features with the exception of muting yourself directly from the headset, but it is easily ignored considering hiw great it is in every other regard.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, FernandoTr,
Thanks for the great review and the 5 stars rating! We are glad to hear that you are enjoying your Sony Headphones! We definitely take feedback in consideration, as every comment matter to us for further development, so thanks for the review. This model comes with an ultra-comfortable, lightweight design with soft fit leather, we are sure you are going to love them even more as time goes by.
Thanks for choosing Sony, have a great day!
-DiegoV
- Pros mentioned:Comfort
Great Buy
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Both these for a military veteran that has ear trouble and a brain injury and these are very comfortable with the ear ringing, popping, and other ear issues.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mytyme83, Great! We're pleased to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Cons mentioned:Portability
Top audio headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nearly perfect. Onlu wish the earcups folded down instead of up when you rest thrn on your shoulders
I would recommend this to a friendBrand response from SonyListens
Posted .Hi best4buyer, thanks for choosing and purchasing our product. We're glad you like it. We appreciate your feedback regarding the headband of your Sony unit. Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Definitely Recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product, especially for office or travel use. Sound quality is very good. Blocks sound decently and has nice features.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DDik, Thanks for the perfect rating! We're glad that you like the sound quality of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. -Craig
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the sound quality and also its light weight.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello SainaaT,
Thank you for choosing Sony!
It brings us great joy to hear that you love the sound quality and lightweight design of the WH1000XM5 headphones. Your kind words encourage us to keep delivering products that combine exceptional performance with comfort.
Best regards,
-Fred
- Pros mentioned:Sound quality
Great noise canceling headphones god tier
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great in loud environments great sound and bass has the perfect balance
I would recommend this to a friendBrand response from SonyListens
Posted .Hi R2d3tv, We appreciate your feedback and we're glad that you're enjoying your new headphones. Thank you for choosing Sony. Erin
very comfortable
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sound cancellation is really good and it does hurt my head like normal headphones do.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SandhyaY,
We feel privileged to know that you find the noise cancellation on the WH-1000XM5 to be excellent, and especially that they are comfortable enough to wear without causing the head pain you experienced with normal headphones.
Comfort and superior noise-canceling are two features we focused heavily on with this model, and your feedback confirms that we succeeded!
Thank you for choosing Sony!
Regards,
Dominick
- Pros mentioned:Sound quality
Great headphones - look no more
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these headphones for my daughter and she absolutely loves them! I tried them at the store and confirmed the good reviews. Good buy indeed
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JCHOU, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Sound quality, Weight
They sound amazing!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good quality, light, amazing sound, the battery lasts a lot of hours.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Marcelo, We're delighted to hear that you like the sound quality, battery life, and features of your features. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Great Purchase
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones! Just a little too big but sound quality and look are great!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi StephanieV, we're glad you like the sound quality and the design of our industry-leading noise canceling headphones. We appreciate your feedback regarding the size of it. Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Best headphones for the gym!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the absolute best headphones for the gym!! I was better these and the apple headphones but i definitely don’t regret my decision!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KayP, We're thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
“Best Buy” Ever!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.“Best Buy” ever! Crystal clear sound! I would highly recommend this product!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JohnJ, Awesome! We're pleased to hear that you like the sound quality. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Sony did it again, Noise cancellation is superb!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was surprised these Sony headphones sounded better then the rest and it really does a great job at noise cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Anasco,
Awesome! We're really happy that you are impressed with the incredible sound quality and noise canceling features of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! - Kris
Comfort and Style
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Most comfortable headphones! Sleek, neutral, and chic.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Sara,
Thanks for sharing your thoughts with us!
It brings us great joy to hear that you love the look and feel of your WH-1000XM5 headphones.
Thank you for choosing Sony!
Kind regards,
Estefany
Best headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love these headphones! Previously had the ear buds xm4 and was a fan so I decided to get these as well and I am incredibly surprised with the quality of sound coming from these. Definitely the best headphone sive owned. The batter life alone is amazing and lasts me multiple days on the same charge. Has a very long range and I can leave my phone anywhere in th house and continue my conversations.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gabriel, Awesome! We're thrilled to hear that you are enjoying your new headphones. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin
My review of the xm5
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are by far the greatest quality headphones I’ve ever gotten. The noise cancelling is real and authentic just as advertised. It has a snug fit and a great battery life and the sleek design is everything. I got mine in black and it looks great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, Eyoel,
Thanks for the review! We are delighted to hear how much you love your Sony Headphones and their amazing Sound quality and Noise Cancelling feature! We appreciate the preference and we hope you can continue to enjoy listening to your favorite tunes with us. Do not forget to download the Sony Sound Connect app to enhance the experience! If you have any ideas or recommendation on how we can earn a 5-stars review we'd be more than glad to hear back from you!
Thanks for choosing Sony, have an amazing day!
-DiegoV
Great Headphones - Just don't fit my ears
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these after listening to them side by side with some AirPod Max's. The sound was a little better and they were much lighter. After almost 2 weeks of using them daily for 8+ hours for work, I came to the conclusion that my right ear was not comfortable in them and I could feel the inner lining of the ear cup pressing against my ear. I dealt with it for 5 more days than I probably should have. It made my ear sore from the pressure and rubbing. I am really upset because I liked the weight and sound quality. The ability to pair to multiple devices seamlessly made them PERFECT for me. I had them paired and connected to my work laptop and my gaming laptop. When a work call came in, it would mute the sound from my gaming rig. Overall, a GREAT headset for anyone...except me and my big ole ears...
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JShives74, thank you for choosing and purchasing our newest industry-leading noise canceling headphones. We're glad you like the weight and sound quality of the WH1000XM5. We're sorry to hear that you have an issue wearing your SONY unit. Please follow this link when wearing the headset:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000539062.html?search=wearing
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. ~Earl
Top choice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing noise cancellation. Great sound fidelity overall
I would recommend this to a friendBrand response from SonyListens
Posted .Hello GuilhermeP,
Thank you for choosing Sony!
We couldn't be happier to hear that you appreciate the WH1000XM5 headphones' noise cancellation and sound fidelity. It means a lot to us that the quality of our technology enhances your listening experience. Your positive feedback inspires us to keep delivering products that bring both innovation and enjoyment.
Best regards,
-Fred