Customer Ratings & Reviews
- Model:
- WH1000XM5/P
- SKU:
- 10947881
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the product's sound quality as impeccable, with many also praising its comfort, amazing battery life, and lightweight design. They appreciate the good bass, sleek design, snug fit, and decent active noise cancellation. However, some customers find its portability lacking compared to competitors and note that it is on the pricey side. Additionally, concerns have been raised about inconsistent connectivity and insufficient volume levels.
This summary was generated by AI based on customer reviews.
Great headphones!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the new midnight blue. Very cool! The price was concerning but they are worth it. Awesome sound, good bass and long lasting battery. I wore these on a non-stop flight for 12 hours. Did not get uncomfortable on my head and sound cancellation was great. Even used the aux cord to watch movies on the flight. I would actually rate these 4 1/2 if I could. Some songs I wish I could play just a little louder and fingerprints will show on side touch volume. But still very happy with purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JpD1,
Thank you for this amazing and detailed review of your WH-1000XM5. We're glad you love the exceptional comfort, long lasting battery life, amazing noise cancelling, and sound quality of your headphones. When the headset exterior is dirty, wipe it clean with a soft dry cloth. You can adjust the volume of the headphones and the connected device according to your preference. You may also play different song with different quality to further isolate the issue. High-quality songs will give you louder audio.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! -Jess
Anniversary Gift
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gift for husband for our anniversary and he loves them! Says they work & sound great!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NinaC,
We are delighted that the WH-1000XM5 headphones were a perfect anniversary gift and that your husband is enjoying their great sound and performance.
Thanks for choosing Sony.
Best regards, Eliab
Great sound and noise cancellation
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality, noise cancellation works magically on airplanes. I appreciate the ability to turn on transparency mode. I only wish switching between Bluetooth devices was automatic.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ooooooh,
Thank you for choosing Sony!
We truly appreciate your positive feedback on the WH-1000XM5 headphones! It's wonderful to know you're enjoying the exceptional sound quality and the remarkably effective noise cancellation during your flights. We're also glad the transparency mode is proving useful for when you need to be aware of your surroundings.
Regarding your suggestion for automatic Bluetooth device switching, thank you! We're constantly working to improve our products, and feedback like yours is essential as we develop future enhancements.
In the meantime, you can connect your headset to two devices simultaneously through a multipoint connection, allowing you to switch music playback between devices effortlessly without the need to reconnect via Bluetooth. This means you can enjoy music from one smartphone while remaining available for incoming calls on both devices, enabling you to answer calls as they come in.
To learn more about how to enable multipoint connection, please visit the following link: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541784.html.
Best regards,
-Fred
- Cons mentioned:Portability
Not what I expected. XM4’s are Better!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tried out these headphones for about 3 days and I will say they do have premium feel and look to them. From my experience with the past XM4’s, theses new headphones surprisingly lack the control of noise cancellation. A huge downgrade from the previous gen, not only that but they lack the portability of the previous gens. I will be returning the XM5’s and stick with the XM4’s. If you want a solid pair of headphones with portability and great noise cancellation, I’d say you are better off with the XM4’s. These headphones are way too expensive for what they offer.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi raymonddz, Thank you so much for your honest review. We appreciate your feedback to our WH-1000X5 headphones as this will help improving our products. These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
The best over ear headphones for all purposes
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the absolute best over ear headphone on the market. I can still use noise cancellation when playing my ps5 and the eq on the app mixed with the adjustable eq on Spotify can really make for an amazing sound experience. They pair up instantly with my iPhone and they are sleek and light. I’ve fallen asleep multiple times without noticing these were on my head. Would recommend over AirPods Max, they are cheaper, lighter, and have better sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MannyL, Awesome! We are glad to hear that you are happy with your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Love my Sony headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great set of headphones so far. Looks great, feels great. Sound quality is awesome.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrianS, We're glad that you are enjoying the audio quality. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Sony Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it. I've never experienced noise cancelling to such a degree. It's like nothing else exists when I have these things on.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DanielK Great! We're pleased to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Phone's
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a gift to a famoly member. I don't know how well it works.
I would recommend this to a friend- Pros mentioned:Sound quality
Awsome Sony headsphones
|Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] I was going to get apple and then i tried these and they are way better at a better happy i made this choice.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kamran, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life
Headphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The battery lasts a while you really don't have to charge it that often I can get sweaty during a workout and it can get annoying
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Seanlash, we're glad you are enjoying the battery of your new headphones! We appreciate your feedback regarding the earpads. The headset is not waterproof. If the headset is charged while it is wet with rain or sweat, etc., this can result in burnout or malfunction. Please follow this link for more information:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000558776.html
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Great headphones.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones work great! They have great sound and are perfect for the gym.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JuanT,
Thank you for the purchase! We're glad to hear you like the sound of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Superior sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality - well worth every penny! Better than my previous Bose!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KathleenS, We are thrilled to know that you like the sound quality of your Sony WH1000XM5 wireless noise canceling headphones. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
Sony audio continues to be excellent
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Replacing my original Sony xm series headphones and these are another great product from Sony. Highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chuck, We're happy to hear that you are satisfied with your purchase. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Nice Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've tried quite a few Bluetooth headphones to find a work go to. I liked this one the best. I even tried to new Senns and these were better IMO.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jerick70, we're glad you are enjoying our industry-leading noise canceling headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Pretty good
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones wotk very well as long as you place them correctly. Overall great headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DouglasC, Great! We're glad that you are happy with your purchase. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
These headphones have no competition.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The audio quality is superb. You think your airpod pros are nice? Put these on and you will want throw your cute earbuds in the food disposal. Whats most impressive about these headphones is the voice isolation feature when on phone calls. You can be in a car with loud music on the phone, and the person on the other end of the line will only hear your voice. The technology is so good it makes everyone else look bad. It doesnt make sense
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoesReviews, thank you for your input. We're glad that you are enjoying the audio quality of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Good quality
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks wise they’re a little bigger than I expected but the quality is high. The plastic doesn’t feel cheap and the sound quality is very high.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Daniel, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Love them + my Best Buy Total Tech coverage!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are great. And that’s coming from someone who has the 3rd gen of them (they got old) Apple AirPods Pro Max (too heavy!) and short-term tried 2 Soundcore models (NC isn’t strong enough, and a little uncomfortable) Sony’s WH1000XM5 can’t be beat. They’re well designed, comfortable, sturdy, and the noise canceling is out of this world! Purchased two at Best Buy with my Total Tech membership for that 2 year coverage, that’s a match made in heaven! My spouse and I love them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Corgi, Awesome! We're glad that you like the designed, comfortable, and the noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Love it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is one of the best headphones which I have used
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Shishir,
Thank you for choosing Sony!
We're honored to hear that you regard the WH1000XM5 as one of the best headphones you have used. It means a lot to us that our product stands out for you, and we’re grateful to be part of your audio experience.
Best regards,
-Fred
- Pros mentioned:Sound quality
Very good indeed!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound and the best noise canceling ever. I always had Air pods and this one is much better!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Eduardo, we're glad you like the sound quality and noise canceling feature of our product! Thanks for choosing Sony! ~Earl