Customer Ratings & Reviews
- Model:
- WH1000XM5/P
- SKU:
- 10947881
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the product's sound quality as impeccable, with many also praising its comfort, amazing battery life, and lightweight design. They appreciate the good bass, sleek design, snug fit, and decent active noise cancellation. However, some customers find its portability lacking compared to competitors and note that it is on the pricey side. Additionally, concerns have been raised about inconsistent connectivity and insufficient volume levels.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Connectivity
Amazing Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones are as great as people say they are and I would definitely recommend them. The only issue I have is that the disconnect and reconnect if I’m using them for my work laptop and my phone is near by. It’s annoying during a meeting
I would recommend this to a friend - Pros mentioned:Sound quality
Beyond Amazing Sound
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I have ever owned. Will never go back to subpar headphones ever again. The sound quality is immaculate. I highly suggest listening to any John Williams music at full volume with your eyes closed. It's so immersive. I've got 10+ ear piercings and these don't bother any of them!
I would recommend this to a friendBrand response from SonyListens
Posted .That's fantastic, Ginny! We are so happy that you are satisfied with the incredible sound quality and superb performance of your new WH-1000XM5.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design.
Thank you so much for the 5-star review and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Great headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality and easy to use! I would recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello TerraB,
Thank you for choosing Sony!
We're delighted to hear that you’re enjoying the great sound quality and ease of use of the WH-1000XM5. Your recommendation means a lot to us, and we're glad our headphones are providing you with an excellent listening experience.
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great comfort, sound quality and simple BT pairing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PaulS, Thank you so much for your honest review! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
good buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones are great for phone calls which is what I use them for. I have still not learned everything they can do and am thankful that the app is on my phone to help learn everything it does.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your positive experience, WesleyH!
We are delighted to hear that your WH-1000XM5 are performing great for your phone calls! Clear communication is a major focus for us.
It’s also wonderful that you are finding the companion app helpful for discovering all the advanced features the headphones have to offer. There’s certainly a lot of great functionality packed into them!
Thank you again for choosing Sony.
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Amazing!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've upgraded from my XM2 and this is similar with better quality. I was debating to do the upgrade since my XM2 still works but I'm really glad I got this when it was on sale!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JagerD, Thank you for upgrading to your new Sony WH1000XM5! You've definitely made a great choice. We're glad you like the overall quality of your new Sony headphones. Thank you for your continued trust in Sony products! -Sam
- Pros mentioned:Sound quality
Great headphones
|Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] If you’re looking for really good high quality head phones these are it! They have a cool feature hovering your right hand over the right ear cup and itll allow you to hear your surroundings which is a great feature in my book!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TylerO,
Thank you for such a great review and recommendation! We're delighted to hear you are enjoying the amazing sound quality and features of your new WH-1000XM5 headphones. These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony!- Kris
- Pros mentioned:Sound quality
Excellent headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones. The noise canceling is great. The sound is amazing and the Sony headphones app lets you customize setting to how you want to listen to your content. Overall great purchase and very pleased.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Neese, Amazing! We're glad that you like the sound, noise canceling function and use of Headphones Connect app. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Weight
Sony M5 heaphones
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] I really love these! You can adjust so many things in the settings, such as the EQ, noise cancellation, etc. they’re also very light, making them the best headphones for exercising and studying.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Angel, Amazing! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life
Overall a great choice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are super comfortable to wear all day and the microphone is very clear during meetings. I will say not being able to connect to multiple devices at once has thrown me off a little bit. The battery life is phenomenal.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AmberR,
Thank you for the review and we're glad to hear that you like the comfortable design, battery life and microphone of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Amazing sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones were amazing the sound was on point especially when you have a app that has 360 audio. The only thing is the noise cancelling it made me feel like my eyes were going to pop out and caused me mild headaches other than that I recommend these head phones as they sound amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gallo, we're glad you are enjoying the sound quality of our product. We're sorry to hear about your experience with the noise canceling function on your SONY unit. This unit has Auto NC Optimizer. When you wear the headset, this function always automatically optimizes the noise canceling performance by analyzing the wearing condition of the headset according to the shape of your face and your hairstyle, or the presence or absence of glasses, and the pressure change in an airplane, etc. Please check this link for more details:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534561.html?search=noise%20canceling%20
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Thanks for choosing SONY. ~Earl
- Pros mentioned:Battery life
Best Headphones
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These sound incredible, I use these at the gym all the time, I charge them every few weeks because the battery life is super good!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hubert,
Amazing! We're thrilled that you are enjoying the sound quality and battery life of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Superb Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use these mostly with my phone because my hearing isn't very good. They work really well and I have been complimented on the sound clarity. Music sounds great, too. The app has an incredible level of detail concerning things you can adjust with the app.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BillB, Awesome! We are so glad to hear that you are happy with your purchase! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great for the gym
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are amaizng for an office setting but alos work great for the gym. The volume level does have to be at about 70% plus noise cancellation to really not hear anything but overall great pair.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi there, perfect! You've made a great choice! We are thrilled to hear about your satisfaction with the amazing performance of your WH-1000XM5. Thank you very much for your purchase and for choosing the best brand, Sony! - Romeo
- Pros mentioned:Comfort
Sony-XM5
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love them, very comfortable. Won’t regret purchasing!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MoisesM, it brings us great joy to hear you're loving the incredible sound and all-day comfort of your new Sony WH-1000XM5 headphones! Their top-tier noise canceling really makes them ideal for all your on-the-go listening. Thank you for choosing Sony! Best regards, -Dominick
- Pros mentioned:Sound quality
Top quality headphones but tiny inconveniences
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For someone who has never owned premium headphones these are amazing, the noise cancelling is great and the sound is definitely better than the $20 ones. The 2 things that bothered me was when the noise cancelling was on it would feel weird when not playing anything. The second thing was the charging cable being way too small. But overall these headphones are really good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi hipo23, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM5! If the effect of noise canceling is not sufficient, please check our help guide link: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html
These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear.
Regards,
Carl
- Pros mentioned:Sound quality
I recommend.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. - Noise cancelling is about the same as the MX3's - blueooth pairs and switching to devices is totally worth the buy. It connected to devices fast. - build quality and style is also much better than MX3's I recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PeterT, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Good quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality and noise cancellation for the price
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DanielV, thank you so much for your thoughtful review!
We're thrilled to hear you love the sound quality and noise cancellation of the WH-1000XM5! Your feedback means a lot to us. It's great to know our headphones are enhancing your listening experience with advanced noise-canceling tech and exceptional audio at an accessible price.
Thanks for choosing Sony!
Best regards,
Stephanie
- Pros mentioned:Battery life
Endless Battery!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are a fantastic pair of headphones! I still haven’t messed with all the settings. The battery life amazing! I haven’t had to recharge them yet. They just keep going!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jsok, We're delighted to hear that you're enjoying your WH1000XM5. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Review
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good headphones, great sound but the design isn't the most comfortable especially for active people
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VictorG, Thank you for the fantastic 5-star rating! We're thrilled to hear that you love your new headphones. We appreciate your feedback about the design. To ensure a secure fit, we suggest adjusting the headband slider according to your preference. Enjoy your listening experience! -Craig