Customer Ratings & Reviews
- Model:
- WH1000XM5/P
- SKU:
- 10947881
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the product's sound quality as impeccable, with many also praising its comfort, amazing battery life, and lightweight design. They appreciate the good bass, sleek design, snug fit, and decent active noise cancellation. However, some customers find its portability lacking compared to competitors and note that it is on the pricey side. Additionally, concerns have been raised about inconsistent connectivity and insufficient volume levels.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Two are Better than One
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.How Good Are These? So Good I Bought Two! One for me and One for my Wife. I was planning to spend this much money. But they're that Good! Jeff Hom
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jeffo, Awesome! We're glad that you re enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Sony
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.top-notch, and the product exceeded my expectations. I highly recommend them to anyone looking for quality products and excellent sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brih Awesome! We're delighted to hear that you are enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Weight
Excellent , the best in the market
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have the Airpods Pro and others from Soundcore. Nothing compared to these ones. The noise cancellation is better. Lightweight and able to control audio with single taps is an advantage.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dragoneyes, Great! We're glad that you're enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Great quality, terrible durability
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The audio and noise cancelling are fanrastic, and the fit is greta aside from a little discomfort on the top of the head if you wear them too long. But eventually moisture gets in and causes an annoying static. It can be fixed by removing the earcup and putting a silica packet inside, but that seems a little ridiculous for a pair of headphones as pricey as these. My first pair last about 8 months before this happened - my warranty replacement pair lasted about 2 weeks. From what I’ve read, this problem is rather common.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi August, we're glad you like the sound quality and noise canceling feature of our product. We're sorry to hear that you have an issue with your Sony unit. If you use the headset when the air is dry, you may experience discomfort due to static electricity accumulated on your body. This is not a malfunction of the headset. You can reduce the effect by wearing clothes made of natural materials that do not easily generate static electricity. You can check this link for more details:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534599.html?utm_source=glean
We'd also like to review your file to better assist you. Please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
- Pros mentioned:Sound quality
Good but a few cons
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall the sound is great! Not gym friendly as I sweat profusely around my ears due to the material also when doing any sort of upper weight movement the music basically pauses each rep not sure if I can change that setting
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AmandaR, Awesome! We're glad that you are enjoying the sound quality of your headphones. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Sony Headphone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good headphones. Quailty is excellent. Sound quality great
I would recommend this to a friend - Pros mentioned:Sound quality
Amazing headphones and a amazing price
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones. Amazing sound quality and overall performance. Thank you best buy!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AxelO, Amazing! We're thrilled that you love your WH-1000XM5 and that you're pleased with its exceptional sound quality and outstanding performance. Thank you for sharing your wonderful experience and for choosing the premier brand, Sony! - Romeo
- Pros mentioned:Sound quality
Sony
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is impressive, along with the noise cancellation. It is not designed for a challenging workout where you will sweat too much.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi OmarS, We're delighted to hear that you're enjoying your WH1000XM5. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
The best!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, an the noise canceling is insane i can drive a dump ttuck dump the freeway with windows down or pressure wash with big loud motor and everyone cant even hear anything but me, amazing!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sids, Excellent! We're delighted to hear that you like the sound quality and noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life
Great Headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can honestly say this is the best investment I’ve ever made. Literally cancels all the noise around me, studying and everything in between. Battery life is amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AndaniZ, That's awesome! We are thrilled to know that you like the noise canceling feature and battery life of your Sony WH-1000XM5 wireless noise canceling headphones. Thank you for your purchase. Enjoy! Vincent
- Cons mentioned:Volume
Sony Noise Cancelling
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancelling is great however the volume I wish it was able to be louder. The headphones also slide a lot for example when I am doing planks they slide forward.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi PaolaY,
Thank you for the purchase! We're glad to hear that you like the noise canceling of the headphones. The volume/sound of the headphones will depend in the source, battery and environment that you're playing. We suggest using the Sony headphone connect app so you can adjust audio settings depending in your preference. These headphones features an adjustable slider (left and right) to ensure comfortable fit for long period of time. Thank you for choosing Sony!
-David
GREAT HEADPHONES
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.GREAT PRODUCT. HIHLY RECOMMEND. BOUGHT THESE FOR MY SON FOR CHRISTMAS HE LOVES THEM. WE ONLY PURCHASE SONY PRODUCTS.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JordanP,
Thank you for choosing Sony!
We couldn’t be happier to hear that the WH1000XM5 headphones made such a wonderful gift for your son. It’s truly rewarding to know that your family continues to trust Sony products, and we appreciate your strong recommendation. Your loyalty means a great deal to us as we strive to deliver quality and enjoyment for every user.
Best regards,
-Fred
- Pros mentioned:Sound quality
build material
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound, anc, and ambient on these are great but the only issue I didn't like was that the black accumulated tons of hair oil and had to be cleaned often. I have returned these for Airpod Maxes due to my personal hair putting so much oil on them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PvtKibbles, We're glad that you like the sound quality and noise canceling function. Sony takes into consideration all feedback as it helps us improve our products. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
BEST HEADPHONES EVER
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancellation feature is amazing!!!!!!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SelenaC,
Thank you so much for your enthusiastic feedback! We're thrilled to hear that you're enjoying the noise cancellation feature on the WH-1000XM5.
In addition, the WH-1000XM5 headphones support High-Resolution Audio playback, ensuring high-quality sound and include a Google Assistant feature.
Thank you for choosing Sony!
Best regards,
- Stephanie
- Pros mentioned:Sound quality
Son's favorite Christmas gift
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks good, feels good and sounds even better. Gift for teenage son, and he loves it!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kencal2000, Awesome! We are so glad to hear that you are happy with your new headphones! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great sound quality and noise cancellation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality and noise cancellation. The only thing I don't really like is the headband is not as comfortable as my previous WH1000XM3 headset.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ryououki, We're glad that you like the sound and noise canceling function. We appreciate your feedback and thank you for choosing Sony. Erin
- Cons mentioned:Volume
Excellent
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent noise cancelling, they are Sony so quality is outstanding. The only thing that I didn’t like was that the volume even adjusted to maximum levels was quieter than my XM4’s
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dave, Amazing! We're glad that you like the noise canceling and sound quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Noisy workplace
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My worksite is really noisy and I was looking for some good noise canceling. So far this has been a game changer. Slightly skinnier and fancier than the xm4 which I’m unsure if I prefer. But so far loving the sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Manuel,
You made the right choice! We're thrilled that you are enjoying the sound quality and noise canceling function of the headphones. Your feedback about its design is greatly appreciated. Thank you for choosing Sony!
-Ralph
Held up for over a year, good for everyday use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for my spouse as a gift and he really likes them. They seem a little delicate around the part where the headband attaches to the ear pieces, but he's used them daily for about a year now and they seem to have held up. He uses them for music, his phone, and work calls.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, JayD,
Thanks for the review and the 5-stars rating! It is most rewarding to hear how much your spouse is enjoying his Sony Headphones and how effectively they have met all his needs! We hope he can continue to enjoy the amazing sound quality and top-technology noise cancellation!
Thanks for choosing Sony, have an incredible day!
DiegoV
- Pros mentioned:Sound quality
Back is better
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The WH-1000XM5 was underwhelming. The noise cancellation seemed to be subpar and the headphones are huge and do not fold to a compact size like others Sony has released for years. Because they don't fold, the case is also unwieldly. The case is also a dirt magnet. The sound can easily be tailored using the stellar Sony Headphones app and the result sounds like I want it to. But it doesn't seem like an evolution in the WH-1000 train of revisions. Supposedly the XM5 has added more microphones but the extra hardware does not translate to better performance. The voice isolation and sound quality in phone calls is less, but I didn't choose these expensive headphones to make phone calls with. I then purchased the WH-1000MX4 and find that it's a much better headphone, especially in its noise cancellation and compactness. It also uses the Headphones app and I'mm thrilled to move back a version!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Tr33Barker, Thank you for choosing Sony. While we are glad to hear that you are satisfied with the overall performance of the WH-1000XM5, we are sorry to hear that the headphones did not meet all of your expectations. If you find that the noise canceling of the WH-1000XM5 is not sufficient, please try the steps on our help guide link: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html
We would also like to thank you for your input regarding the WH-1000XM5. Sony welcomes customer input to our product as we strive to provide a better experience for our customers.
Regards,
Carl