Customer Ratings & Reviews
- Model:
- WH1000XM5/P
- SKU:
- 10947881
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
A completely new way to experience audio
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best pair of headphones I've ever owned! You get what you pay for.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hank,
Perfect! Your satisfaction with your WH1000XM5 headphones are greatly appreciated. Thanks for sharing your great experience with us and for choosing Sony! - Kris
Reveiw
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very Good but very easily broken and can have faults!!!!
I would recommend this to a friend- Pros mentioned:Sound quality
Change the design a little.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product but little pricy. Excellent sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jewel,
Thank you for your time writing this review. We're glad to hear you like the excellent sound quality of the WH1000XM5. We also appreciate your review with regard the design of the unit. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for purchasing Sony! - Kris
Background noise cancellation
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got it as a gift for the wife to use for work. It works!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JonathanB,
What a thoughtful gift! We're thrilled to hear your Sony XM5 headphones are delivering effective background noise cancellation for your wife's work. Thank you for choosing Sony! Enjoy! -Maria
- Pros mentioned:Sound quality
Amazing sounds with a side of discomfort
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Audio is very dynamic and offers an experience few have achieved. However you wont be able to enjoy it for long. I find myself only being able to go 1-2 hours of usage before discomfort builds up on the ears and the top of the head. I have experience wearing numerous amounts of headphones at a similar, and exceeding price range. None of which I find this much discomfort at such a fast rate.i would return them but by the time i got to sit down and really use them to understand my issues the return policy had pasted.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Prodigy, Thanks for sharing your experience with us. While we're glad that you are impressed with the sound quality of the headphones, we're sorry to hear that you are having discomfort when using them. Our goal is to provide exceptional comfort during extended listening sessions, and we understand the importance of a comfortable fit.
We recommend adjusting the slider (left and right) to find the most suitable fit for you and to use it for longer periods. The step-less slider, seamless swivel and hanger, and silent joints, make it a pleasure to wear. Hope this helps! Thanks for choosing Sony! -Craig
Gift
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is actually the second pair that I have bought. I got one each for my sisters. They love them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BPauly, Thank you for the 5-star rating! It's wonderful to hear that you bought a second pair for your sisters and that they love them. We appreciate your continued support and are thrilled that our product is bringing joy to your family. Thanks for choosing Sony! -Sam
Sony-wh1000xm5-wireless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s good very good but sometimes loose when I wear it
I would recommend this to a friend- Pros mentioned:Sound quality
Great set of headphones but not as good as Bose
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice set of headphones they do everything Sony says they do, but they are nowhere near as good as the Bose QC Ultra headphones.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Bostonian42011, Thank you for the feedback on your experience with your WH1000XM5. We're glad you like the overall performance and features of your new Sony headphones. We always appreciate customers who take the time to give us their feedback. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Sony headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is great would definitely recommend not as sturdy as the airpods max because of plastic build
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoseC,
While we're glad that you like the incredible audio, we're sorry to hear it hasn't performed to your standards when it comes to build quality. Sony commitment to customer satisfaction is our top priority and the WH-1000XM5 were tested and build to last. These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our elegant design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear.
For us to better assist you, please contact us so we can get more information on this. You may send us an email at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Jess
Sony xm5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a bad item it has its hiccups with turning off randomly though.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TraceG, thank you for you feedback! We're really glad to hear you're enjoying the Sony - WH1000XM5 overall. We appreciate you mentioning the hiccup you experienced with random shutoffs. We have some recommendations to share so you can get the smoothest experience possible.
1- Set the "automatic power off function" to [Do not turn off] on the [system] tab of the Sony Sound Connect app.
2-Make sure the battery is always fully charged
3- Update the software
4- Wear the headset so that your ears are fully inside the earpads so that the wearing detection works properly.
We hope these steps help you, in case you need further assistance you can contact our technical team via: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks again for being part of the Sony family! Regards, -Dominick
- Pros mentioned:Sound quality
Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just as good as apple AirPod max. Can’t go wrong with them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cpufixer, We're pleased to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Not the greatest
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Owned 4 pairs of the XM4. So much is said about the XM5 being improved over the XM4. In my opinion it is not. ANC is great but sound feels “smaller” and lacks depth compared to the XM4. Fit was awkward on my head; all day comfort with no need to adjust often with the XM4. Purchased twice, first almost immediately upon release and again in Jan 24, wanting to try again & see if I was mistaken. Returned both purchases within 72 hours. XM4 & Bose QC Ultra are better picks for this price range.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi mike, we regret to hear that the headphones did not meet your expectations and had to be returned. This is definitely not the experience we'd like you to have. We have some recommendations to troubleshoot audio/sound related concerns available on the Help Guide. For future reference, please check our support website or the link below:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/index.html
Your feedback matters to us as it helps us improve our products.
We are sorry for the inconvenience and we hope that you'll consider Sony in your future purchase.
Regards,
Erin
- Pros mentioned:Sound quality
buy at your own risk
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones that I’d love to give 5 stars for but I can’t. These headphones stopped connecting to my phone 6 months into owning them. They would disconnect and reconnect often. But now almost a year later, these won’t connect to anything. I’ve tried my laptop, friends’ phones, my pc etc. I have reset them continuously but nothing works. If they had no bluetooth issues these headphones would be 10/10.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jvcks, we regret to hear that the headphones stopped connecting to your phone. This is definitely not the experience we'd like you to have. We'd love to help you troubleshoot your problem and make this a better experience.
We also appreciate trying to troubleshoot the problem and performing a reset. In addition, we also recommend ensuring that the latest firmware is installed with version 2.1.0. Kindly launch the Headphones Connect App to check and verify the firmware.
If the headset does not operate correctly even after resetting, initialize the headset. To initialize,
Turn off the headset.
Press and hold button and the NC/AMB button for about 7 seconds.
When the initializing is complete, the indicator (blue) flashes 4 times .
Ref: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541013.html
If this does not help, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
- Pros mentioned:Comfort, Sound quality
Love the headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First pair of Sonys I’ve bought and I really like them! Sound quality is excellent and the ANC works great. Very comfortable to wear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CodyH, Excellent! We're thrilled to hear that you like the sound quality nd noise canceling function of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Apple Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are good headphones and is a good addition to my kit.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sonny, we're glad you like your new headphones! Thanks for choosing Sony. Enjoy! ~Earl
- Pros mentioned:Sound quality
Great but terrible app
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality but terrible iphone app, need a redesign.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Felix, Thank you for your feedback on the WH1000XM5. We're glad to hear that you appreciate the great sound quality. We understand your concerns regarding the app and agree that a redesign could enhance the user experience. We value your input and strive to continually improve our products to meet the expectations of our customers. Thanks for choosing Sony! -Sam
Pick up line
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Kind friendly helpful and kind respectful and fast thank you
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KaleoG, Awesome! We're thrilled to hear that you had a positive experience with Best Buy's customer service. Your feedback about their kind, friendly, helpful, respectful, and fast service is greatly appreciated. Enjoy your WH-1000XM5 headphones, and thanks for choosing Sony! - Romeo
- Pros mentioned:Sound quality
Head set
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great head set … great sound The price was reasonable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GAM03, We're glad that you like the sound quality of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Perfect birthday present
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it for my daughter's birthday present. Not too expensive, not too cheap, but the great performing headphone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi movielover,
That's very sweet of you on getting your daughter a brand new pair of headphones on her special day! This is definitely a great choice. Thank you for purchasing our Sony WH1000XM5 and Happy birthday to your daughter! - Kris
- Pros mentioned:Comfort
Not as great as you would think
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I know these headphones are touted as superb. They probably are for most people. But for me, I wanted ones that sound incredible. These don't sound incredible. The bass is muddy and there is not as much detail as I would like, as in the Sennheiser Momentum 3 and 4. All the other functions such as ANC, transparency, controls, comfort are great. If you are not very discerning or picky about audio quality, then go ahead and get these. But why would you pay this much if you don't care about audio quality? Get the Momentum 4 would be my recommendation.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JiggerMeKnickers, While we're glad that you like the noise canceling, controls, comfort, and other function, we regret that the sound quality did not meet your expectation. We understand that not everyone has the same listening preferences and we appreciate your feedback.
There is good news however! By downloading the Headphones Connect app, you can customize the settings to suit your preferences. It also has an Equalizer that you can select and customize to fine-tune your music.
For low sound quality, please follow the steps below to troubleshoot the problem:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534519.html
I hope this helps but if you still need assistance, do not hesitate to drop us an email at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin