Customer Ratings & Reviews

Best headphones for the commuter/traveler. Noise canceling and audio quality is decent. Battery lasts forever and supports fast charging. Not the best is you have a DAC and are into lossless audio but it works. They are very comfortable and even though they don’t fold like older models, and the case is bulky, in my opinion they are a great buy.

I heard a lot about this headphones being the better than the competition and even being best for some categories. So after many reviews and youtube videos I was convinced to buy it, and believe me they werent wrong. These are one of the best noice cancelling headphones I have used, the noice canceliing, the sound quality, the customization, all the features, they are so much better than most of the headphones. My friends tried them and they liked it so much that all of them bought these headphones. Truly one of the best headphones. Talking about the battery life they last me around 2 days or 1 full day on continuous use with noise cancellation on full to 75% volume. They are also super comfy if you put them on correctly and adjust the band correctly. I use them for 7-8 hours minimum and they are still comfy.

These are hands down the best ANC headphones on the market. The sound is great and the Noice Canceling is even better. The app interface is simple and easy to customize the way you want your headphones to sound and operate. I really like the speak-to-chat feature, whenever I need to talk to someone I just talk and the transparency mode turns on and quiets my music so it plays softly in the background. The only downside with it is if I’m humming a song that feature will turn off, however you can permanently turn this feature off in the app if you so choose. The heaphones are comfortable and I find it takes a very long session for my ears to get too hot. But even still the headphones are so comfortable I rarely have fatigue when wearing them. The thing most people don’t bring up is that it has a nice carrying case, the Airpods Max, which this product gets compred to, has almost no carrying case, and I appreciate these headphones having one. The Price tag is a lot, I will admit, when I first bought these headphones my bank account took a hit, that’s for sure. But now after using them for about 3 months, it’s safe to say this was 100% worth the purchase. If you’re unsure about buying these because of the price, wait for there to be a sale, there usually discounted fairly often. This is a must buy if you’re in the market for a new pair of headphones.

comfy and clear audio, battery life is good, feels high quality and is adjustable

Great headphones. I love the sound quality & how comfortable they are to wear (even when I have my glasses on!) The app is very cool to use and allows you to customize your listening experience which is super helpful. The battery is incredible. I only have to charge it for a little while and The only reason it’s 4 stars rather than 5 is because the volume doesn’t get as loud as I would like it to.

Originally, I had the XM2s forever then I passed them on to my son just so I could purchase the XM5s. A major upgrade! These headphones are super comfortable and fit over my big head with no issues. Secondly, the sound quality is incredible along with the Ambient mode. The acrylonitrile butadiene styrene (ABS) feels super high-end and provides a unique feel to the headphones even though it's made from recycled plastic. Microphones are great for calls while noise cancellation blocks out background noise well. Although they don't fold like previous iterations, they're lighter than previous versions. I picked them up around Christmas while they were on sale and they're a must-have!

I bought the Sony WH-1000XM5 during the Best Buy Black Friday sale, and they have been a game-changer! The noise cancellation is incredible, completely shutting out background noise whether I’m working, traveling, or just relaxing. The sound quality is rich and immersive, with deep bass and crystal clear details. They are also super comfortable, lightweight and perfect for long listening sessions. Plus, the battery life is amazing, lasting over 30 hours on a single charge. Best Buy’s in-store experience was great, and I am so glad I picked these up. If you are thinking about getting them, just do it—you won’t regret it!

Beautiful low profile design and color. Comfortable, and decent noise cancellation for OTE headphones. The haptic features are great and intuitive. The voice command and auto pause when speaking feature is remarkable. It is boasted to work up to 30 hrs on a single charge. I can gladly say this appears to be accurate.

I'm a big fan of the Sony WH-1000 series of over-the-ear headphones. I have XM5 and XM3. My husband took my XM3 after I got the XM5. Love the feel of them much more than other headphones -- super-comfortable and easy to wear for a long time at work. I wear mine for music, noise cancelling, and online meeting. The only issue, if my co-worker who sits next to me is also on the exact same online meeting with her wireless headphones at the same time, the Sony gets some feedback. I take them off wireless and plug in if that happens and the issue is gone. It happens rarely enough that it's not a dealbreaker. I've tried Bose before, and these are so much better and more comfortable, so I'm pretty to committed to the Sonys. One annoyance: Best Buy sent Navy instead of silver, but maybe it was for the best as the Navy is a cool color and probably doesn't show dirt like a Silver would have.

I am coming from Apple AirPods Max. At first I thought this was a mistake, but now that I have used them for over a month, I love this headset. I honestly believe the Automatic Noise Cancelling is the best I have used to include the aforementioned Apple headset. The controls are primarily done on the right ear with swipes. Love that functionality. The battery life is insane. I listen to them in the morning for about 30 minutes for my podcasts and rarely use them on the weekends. After one month the battery was at 60%! I thought the app was wrong. That is crazy battery life. No chance of that happening with the Apple headset. These are comfortable and the only disadvantage is the lack of folding capabilities. Apple didn't have this function either. I got these on sale for $329 which was $150 less than the Apple headset I bought on sale. I am not bashing the Apple headset. It is a fantastic product but for $150 less and battery life that is insane and comfort these were an easy choice for me.

I have been a fan of Bose for many years and that goes for their noise reduction headphones as well. That is, I have been a fan up until now. After hearing the WH1000XM5's that has all changed. The sound quality and noise reduction of these headphones in a word "outstanding". The sound is smooth and clear with crisp highs, balanced mids and very solid bass response. You really have to hear them to believe them. The noise reduction is also the best I have ever experienced. The App is also very helpful when it comes to activating all the features these headphones provide. Another very important feature is they are light weight and comfort. I can wear them for hours without any discomfort. Check them out. A very solid product.

Ended up exchanging my Apple AirPod Max's for these and man was it worth it. There is no denying that Apple headphones are built impeccably, however after two days of wear I just couldn't get over how heavy they were. I was getting a headache after like an hour of wearing them. I had previously done extensive research on both sets of headphones but ultimately chose Apple for the name and design but for the price point, I just couldn't get over how uncomfortable I found them to be. Once I exchanged them for the Sony XM5s, it was like night and day. I can wear these for hours on end they are so comfortable. I noticed no difference in sound, or noise cancellation in comparison to Apples. The only real difference I noticed was that Apple's transparency mode is def a little stronger, but that was not super important to me. Sure the Sony-XM5s are not built quite as sturdy as Apples, but they are so much more comfortable for long wear, way more customizable in my opinion, and cheaper! The battery life also lasts much longer than Apples. Truly worth the investment in my opinion.

[Employee of bestbuy] The Sony WH-1000XM5 headphones elevate Sony's reputation for excellence in noise-canceling technology and audio quality. Featuring a refined design with a slimmer headband and improved ear cushions, these headphones offer exceptional comfort for extended wear. The WH-1000XM5 boasts even better noise cancellation than its predecessor, utilizing multiple microphones and advanced processing to effectively block out ambient noise. Sound quality is superb, delivering rich, balanced audio across all frequencies. Enhanced features such as adaptive sound control, touch-sensitive controls, and a robust battery life of up to 30 hours with noise cancellation make these headphones a versatile choice for any environment. While the price is on the higher end, the WH-1000XM5 justifies its cost with top-notch performance and innovative features, solidifying its position as a leader in the premium headphone market.

I upgraded to the Sony WH-1000XM5 and honestly, I’m so glad I did. The sound is super clean and detailed, way better than what I had before, and the noise canceling is on another level. It blocks out everything, even when I’m on a plane or in a loud room. They’re also way lighter and more comfortable for long use, and the call quality is super clear now. I love how they connect to two devices at once, and the battery lasts forever. Overall, they just feel smoother, smarter, and totally worth the upgrade.

Very well built and premium quality headphones. Strong bass and and great battery life. Super comfortable and love it comes works via bluetooth and aux cable. I dont get disconnected via bluetooth like many other headphones. Only con is, it does not have the foldable cups like its predecessor, XM4s.

Battery is incredible, sound is incredible and super lightweight so they stay comfortable for a long time

These headphones are privy. $399 isn’t a joke. However, it’s worth it to me because I use my headphones for 5+ hours a day. They practically live on my head/neck. I already had the XM4 which had some of the best noise cancelling on the market and these just push that forward. The first thing I noticed was the comfort. These felt like literal pillows on my head. You should try these out, because my description won’t do it justice. These are so comfortable. The second thing I noticed… The noise cancellation is noticeably better. The XM4 were already great, but these are even better. They are more effective at completely blocking out undesired sounds. It’s surreal to be able to walk through normally loud places and hear nothing. The third thing I noticed… The sound EQ and Quality is refined. Previously I had to do heavy adjustments to the EQ because Sony made them heavier on the bass. Now they feel much better straight out of the box. Now, the last thing… these don’t fold. The XM4 fold. A lot of people see that as an issue, but I don’t. The reason for that is two-fold. First of all, one of the major failure points on the XM4/3 units was the hinge. It had the potential to snap after many uses. These don’t have those hinges, so they’re that’s one major point that’s less likely to break. The other reason I don’t mind is because the case isn’t that big. I can still easily fit these in my backpack and now I don’t have to constantly fold and unfold these when I want to put these away. I would highly recommend you pick these headphones up if you’re looking for the best of the best. Anybody who uses these daily will find every cent worth it.

Love these. Lightweight, great sound quality, noise cancellation, comfortable, and very long lasting battery. Highly recommend

I absolutely love my Sony XM5 headphones. They are a complete game changer for me, especially when I go on walks or work out. The noise cancellation makes it feel like I’m in a whole new world, completely immersed in my music. Comfort, sound quality, and battery life are all incredible. Not only does it sound good but it looks good with any outfit.

I purchased these for my daughter after my son got a pair. He had his for a year and spoke very highly of their quality, so I ordered a pair for her. Both kids love the headphones. I want a pair for myself now because they felt very comfortable on my ears, and the noise-cancelling feature is a must nowadays — especially if you want to block out the noise around you.