Customer Ratings & Reviews
- Model:
- WH1000XM5/P
- SKU:
- 10947881
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are pleased with the impeccable sound quality, comfort, and amazing battery life. They also appreciate the lightweight design, good bass, snug fit, and decent active noise cancellation. However, some customers find the product to be a bit pricey and note that its portability could be improved. Additionally, concerns have been raised regarding inconsistent connectivity and the maximum volume level.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Comfort, Sound quality
Got exactly what i was hoping for
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ive had these for about 2 months now, and i thoroughly enjoy using them. Theyre lightweight, have exceptional noise cancelation, and outstanding even sound from bottom to top range. Nothing overpowering, just great even sound. My daughter got a pair of the apple airpod max, and while theyre extremely close, i definitely prefer these due to the fact that theyre more comfortable for an extended period of listening. And the battery life is unbelievable - lasts for days. Highly recommended.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Benamat, Thank you for sharing your thoughts and experience so far using your Sony WH-1000XM5. We're glad you love the exceptional comfort, excellent noise cancellation, and sound quality of your headphones. It's good to know you appreciate the long-lasting battery life and lightweight design of the unit. Our ultra comfortable WH-1000XM5 headphones rewrite the rules for distraction-free listening and exceptional call clarity. Two processors control multiple microphones for unprecedented noise cancelling while Auto NC Optimizer automatically optimizes noise cancelling based on your wearing conditions and environment. The specially designed 30 mm driver unit delivers superior sound quality for all your entertainment. Thank you for leaving us such a wonderful review and for choosing Sony! -Jess
- Pros mentioned:Sound quality, Weight
Nice headphones for music heads
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sturdy sound is great really nice noise cancelling and light weight
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the wonderful feedback, RoyH!
We are so glad to hear that the great sound quality, really nice noise canceling, and lightweight, sturdy design are hitting the mark for you!
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Bass, Battery life, Comfort
Totally Pleased
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound clarity is excellent. Bass is not distorted even with high pounding rap nor with smooth lounging jazz. Comfortable to wear all day. Battery last seemingly forever. Flawlessly work with my all devices switching from phone to tablet to TV to desktop computer. Excellent at keeping my ears warm on cold winter days in Michigan. I have own many from B&W, Apple, Sennheiser, B&O and I have to say I am perfectly content with my Sony WH-1000XM5.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VienquangP, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Bass, Sound quality, Weight
Excellent Noise Cancelling
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.L:ightweight, but feels secure on your head. Bass is nice and tight. Excellent noise cancellation. Audio reviews have rated these as one of the best. Highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi mrbeemer, Great! We're glad that you like the lightweight design aand noise canceling function. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Solid Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well enough. Sound quality is good. Noise canceling works well. Plenty of intuitive features. The permissions required in the app seem kind of invasive though, and the app is really pushy about you accepting them. I just close the app and restart. Not really an issue if you don't plan on using the app or its features. I get by fine without them for my purposes. One example is that the headphones and app will curate a list of "your top hits" if you allow it access to everything you listen to. That's a huge privacy concern to me. So, if you're also wary of these types of things, just be aware that the app probably won't be much use for you aside from changing sound settings.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JacobC,
It brings us great satisfaction to hear that you are enjoying the good sound quality, effective noise canceling, and intuitive features of your WH-1000XM5. We completely understand your concerns regarding data privacy, and we want to assure you that Sony takes privacy very seriously; any permissions requested within the Sony Sound Connect app are strictly used to power specific, personalized features.
We are glad to hear the headphones are still serving you well independently, as we always want to provide a premium audio experience tailored to how you choose to use it.
Thank you for choosing Sony and for sharing your thoughtful feedback with us!
Regards,
Dominick
- Pros mentioned:Battery life, Sound quality
My favorite headphones ever
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love these headphones. These headphones are my lifesavers, I have bad auditory issues and these headphones are really great with their noise cancellation, I love how they sit around my ear and they do an amazing job masking out the background noises, I also love that there is an app that allows me to choose just how much background noise I’d like to hear! They’re truly the best headphones I’ve owned and I highly recommend them! I get about 24 straight hours of battery life from them and they are almost fully charged within 30-45 minutes!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Panickeddays, We're thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound qualityCons mentioned:Portability
Sony xm5
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality no complaints love the look of them Only thing is they don’t fold
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, ErickN!
We are absolutely thrilled to hear that you love the look of your WH-1000XM5 headphones and that you have no complaints about the amazing sound quality! Delivering a high-fidelity listening experience is what we strive for.
We do appreciate your feedback regarding the non-folding design. The new sleek, fixed headband design was chosen for enhanced comfort and acoustic performance, but we understand that the inability to fold them compactly is a trade-off for users who prioritize portability. Your input on this design choice is valuable for our future product considerations.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Tea
- Pros mentioned:Battery life, Weight
Worth the Money
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love wearing these whenever I get the chance. Go too travel headphones for roadtrips and working out. Great battery life, light weight, and always feel secure on my head. If worried about sweating with these just grab soft silicone ear covers on amazon and it’s like they’re not even on there.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brook, We're delighted to hear that you are enjoying your headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Bass, Battery life, Sound quality
The best headphones on the market
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved everything about them. The bass is nice and deep and can get really loud. It’s also has the same controls in android/ios. The noise cancellation is really great and same with the transparency. Battery life… Amazing! It even gets 3 hours of playback in just 3 minutes. The touch controls are also really easy to navigate and with just one hand over the cup of the right earphone can turn the music down and turn into transparency mode. It also can detect your ear and pause any playback when you take them off.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Elijah, Thank you for the positive review! We're glad you love the deep and punchy bass, powerful sound, same control for Android/iOS device, great noise cancellation and ambient sound mode, excellent battery life, and ease of use of your new Sony XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Comfort, Sound quality
Great for work and home use!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely loving the Sony WH-1000XM5 headphones! The noise-canceling is top-notch, the sound quality is rich and immersive, and they’re super comfortable for long use. Great battery life too. Worth every penny!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello RPG07, thanks for the 5 stars! We feel privileged to know you're loving your new WH-1000XM5 headphones and their industry-leading noise cancellation technology, immersive sound quality experience and comfortable design. Thank you for also mentioning their long battery life! We really appreciate your choose of Sony. Sincerely, -Jenn.
- Pros mentioned:Battery life, Sound quality
My favorite headphones!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I used these headphones for the past 2.5 years heavily, in the gym, at work on the go, in the office, studying, relaxing at home, and long commutes. The battery is still kicking butt, and the noise canceling/ambient feature is great for my everyday needs. It’s comfortable over the ear, I can wear it for long periods of time with my glasses on. I bought it on sale during black Friday, but I honestly would buy these again in a heartbeat if mine kick the bucket down the road, it’s definitely worth it for my everyday needs. I recently bought myself a different set of headphones for the gym to be rougher on, (the Sony definitely held up in the gym but I just want to stretch the life longer) I noticed the quality compared to the Sony and the sony feels right with the features you get and worth what youre paying for. My all time favorite headphones!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Shay, we're glad you are enjoying your new headphones! Thanks for choosing Sony. ~Earl
- Pros mentioned:Battery life, Sound quality, Weight
Perfect Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is amazing! The noise cancellation is amazing. I work from home and my office is in the livingroom, sometimes the family comes to watch TV and the sounds get loud. I turn on noise cancellation and im able to take my training, receive zoom calls without interruption. Then when im done with meeting i turn it off and reengage with my family. They are light and not discomforting on your head. I love that they keep a charge almost three to five days, before i charge.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alexes, thanks for sharing your great experience. We are happy to hear that you like the sound quality, noise canceling, and features of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Comfort, Sound quality
Not right for me
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is excellent, they are comfortable, the noise cancellation is effective, and the battery life is phenomenal. After reading that you might wonder what would possess me to return these. I do a massive amount of reading, note taking, and typing. Every time I looked down to read a book, or write notes my music would pause and the headphones switched to transparency mode. Nobody I talked to could figure out how to stop this from happening. I hope my experience was an anomaly, but I wasn't willing to chance it again, so back they went.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Leroy71, While we're glad that you like the sound, noise canceling function, and battery life, we regret that these had to be returned. This is definitely not the experience we'd like you to have. We have some troubleshooting steps available in the Help Guide that may help fix the issue you've encountered. For future reference, please check our support website or the link below:
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/index.html
Your feedback matters to us as it helps us improve our products.
We are sorry for the inconvenience and we hope that you'll consider Sony in your future purchase.
Regards,
Erin
- Pros mentioned:Comfort, Sound quality
Super great headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and comfort. And super customizable in the app. I would appreciate if they made it easier/and offered new ear cuffs to replace after afew
I would recommend this to a friendBrand response from SonyListens
Posted .Hello DylanC,
Thank you for choosing Sony!
We couldn't be happier to hear that you appreciate the sound quality, comfort, and customization features of the WH-1000XM5 headphones. Your feedback about making replacement ear cuffs more accessible is truly helpful, and we will share your suggestion with our product teams as we strive to improve the user experience for all our customers.
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Excellent Option
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones. Great sound & soundproofing, too. Salesperson, Tony (?), at Glenwood-Crabtree was very good. Shared details of different headphones & recommended this item. Professional. Headphones are high quality, comfortable & easy to use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JMNC,
Thank you for choosing Sony!
We're honored to hear that you are enjoying the excellent sound quality and soundproofing of your WH1000XM5 headphones. It’s great to know that you received professional and helpful guidance during your purchase. We truly appreciate your kind words about the comfort and ease of use of the headphones, and we’re here to support you anytime you need.
Best regards,
-Fred
- Pros mentioned:Battery life, Comfort
Spectacular
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Phenomenal headphones, ANC, noise isolation, pass through mode, comfort, battery life. These headphones are worth it
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AshwinG,
Thank you for choosing Sony!
It brings us great joy to hear your positive feedback regarding the WH1000XM5 headphones. We sincerely appreciate your recognition of the active noise cancellation, noise isolation, pass-through mode, comfort, and battery life. Thank you for taking the time to share your experience.
Best regards,
-Fred
- Pros mentioned:Sound quality
Another great Sony product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for my son for Christmas. He was very impressed with the noise cancellation and swipe touch features on the unit themselves. They look really sharp (along with the case). I personally have had a set of this same product but about 6 years older. They are holding up very well and big fan of this product line from Sony.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the review, JCB3!
It’s great to hear that your son is enjoying the WH-1000XM5! We’re glad he’s impressed with the industry-leading noise cancellation and the intuitive touch controls—being able to skip tracks or adjust volume with a simple swipe on the earcup really makes for a seamless experience.
It’s also incredible to know that your own pair is still going strong after six years! That speaks volumes about the durability we strive for in our products.
Thank you for being such a long-time fan and for choosing Sony for your family!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Battery life, Sound quality
Definitely recommend
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise cancellation sound quality and battery longevity! Only gripes I have are that the ear cushions and plastic aren’t that great, tabs break to easy when you’re changing them out
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the review, cmoney!
We’re glad the noise cancellation and battery life are working well for you! We also appreciate your feedback regarding the ear cushions and plastic tabs—we’ll certainly share those durability concerns with our design team.
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Battery life, Sound quality
Best overall headphones period
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these to test out the sound quality. After having them for a couple of days, I will unfortunately be returning them. NOT because it's a bad product, but it's just not what I'm looking for. I will admit, these are the best OVERALL headphones on the market. The design, battery life, functionality, ANC, and transparency mode are all excellent. For that alone I will deeply miss these headphones, I mean, they just feel so good to hold. But, I wasn't looking for an overall great pair of headphones... I want exceptional sound quality. And while these definitely sound good, they're not as good as I would like, even after tweaking the equalizer.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ClaudioS, While we're glad that you like the overall quality, we regret that the headphones' had to be returned. Sony values the opinions of customers and is always striving to provide the best experience possible. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound qualityCons mentioned:Portability
Excellent follow up to the xm4
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I owned the xm4s before these so i knew the quality would be excellent. The foam padding on the ear cup is incrediblly comfortable. I often wear these up to 12 hours at a time with only slight discomfort near the end. My only complaint is that they don’t fold up like the xm4s did into a small case. They dont not fold at all so the case is somewhat bigger now. So, a small hit on portability.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi rrmm, this is great! We're glad that you are enjoying your headphones. We appreciate your feedback and thank you for choosing Sony. Erin