Customer Ratings & Reviews
- Model:
- WH1000XM5/P
- SKU:
- 10947881
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are pleased with the impeccable sound quality, comfort, and amazing battery life. They also appreciate the lightweight design, good bass, snug fit, and decent active noise cancellation. However, some customers find the product to be a bit pricey and note that its portability could be improved. Additionally, concerns have been raised regarding inconsistent connectivity and the maximum volume level.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Comfort, Sound quality
Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There is a huge upgrade in comfort, sound, and noise cancellation. With a sleek design, exceptional audio quality, and industry-leading noise-canceling, they provide an immersive listening experience. Long battery life, quick charging, and seamless connectivity make them perfect for both travel and everyday use. Highly recommended!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ShivaJ, We are so glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Great Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was a gift for my son. He loves them because they are very comfortable and noise cancelling is amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, PapaGtheRT! We’re so happy to hear that your son is loving his gift. It’s wonderful to know that the WH-1000XM5 headphones are providing the amazing noise cancellation and comfort he needs. Thank you for choosing Sony for such a special gift!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Bass, Comfort, Sound quality
Very good over ear headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super comfortable, great bass and nice customization through the smart phone app. I do not get much ear fatigue when wearing them for a while and I have a slightly larger than average head. The noise canceling is not mind blowing but is great in comparison to the rest of the higher end over ear headphones. I bought them on the holiday sales, which made it a great value.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mvgordon, Thank you so much for taking the time to leave us a wonderful review of your Sony WH1000XM5! We're happy to hear you like the super comfortable fit, great bass and customization using the Sony Headphones Connect app, great noise cancellation, and overall value of your Sony WH1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my 2nd pair of Sony headphones. I wear on flights for noise cancelling and wireless audio I wear these at the gym for light workouts. Noise cancelling is best available in price range They stay firmly in place without a tight, headache inducing fit
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CompassWest,
We are immensely pleased to hear that this is your second pair of Sony headphones! It is wonderful to know that they are providing the perfect balance of top-tier noise cancelling for your flights and a secure, comfortable fit for your gym sessions.
Thank you for being such a loyal part of the Sony family.
Regards,
Dominick
- Pros mentioned:Battery life, Comfort, Sound quality
Comfortable and an excellent product
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are my first pair of over the ear headphones in a while and that’s because I’m the past I didn’t find them to be comfortable over a long period of time. These however are very comfortable and light! The battery life is excellent and the sound quality is excellent as well. I have other Sony headphones, so having the app for all of them is extremely convenient
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Techjunkie,
Awesome! We're glad to hear that you like the sound quality, comfortable design and battery life of the headphones. Thank you for choosing Sony and enjoy your headphones!
-David
- Pros mentioned:Battery life, Sound quality
Great noise canceling
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The XM5s are probably the best over the ear Bluetooth headphones you can get. While the audio quality is not quite as good as audiophile wired headphones, it is better than lots of similar competitors. You can tell the bass is slightly boosted, good clean mids and highs, overall the sound is excellent for what it is. Good battery life, it will easily last a whole day. The noise-canceling is amazing on these, a must have for any air travel. I have had these for six months so far, and they have held up well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kur0!
We are thrilled to hear your positive feedback about the WH-1000XM5 headphones! It's wonderful to know that you appreciate their audio quality and performance.
With features like impressive noise-canceling technology and enhanced bass, these headphones truly deliver an exceptional listening experience. Plus, with a battery life that can last a whole day, they are perfect for any travel enthusiast.
Thanks for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Comfort, Sound quality
One of the best
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality. I don't like the construction materials, a lot of plastic, but they are very comfortable. I also want to add a complaint to BestBuy for taking away my points that I had stored in the points bank. They removed them when they made the change from storing points to only credit card customers. I contacted support and they told me they would return them to me, but this never happened and in the end they just said they couldn't return them to me. I don't know if this was because I am a foreign customer (Mexican) but I find the treatment ridiculous when I have spent more than 20,000 dollars on their website. But well, I guess I will start looking for alternatives. Another complaint is about a Christmas purchase where I bought several video games for the family. I bought them confidently because they had an extended warranty for returns but they did not validate this warranty. They told me that it was not applicable to video games when the website clearly showed that those items had that extended period of time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi OBG9, this is great to hear! We're also glad that you are enjoying your WH1000XM5. Your feedback is greatly appreciated. Than k you for choosing Sony. Erin
- Pros mentioned:Sound quality, WeightCons mentioned:Connectivity
Lightest headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lightest headphones I've ever held or felt by far. The build and design is excellent quality. Biggest con however is not being able to listen to 3d audio unless you're subscribed to a verified app, neither of which is apple music or spotify. It also randomly disconnects sometimes. But still a fantastic pair of headphones. Overpriced.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi louiza,
Thank you for the 5-star rating! We're glad you like the design of the headphones. Update the software of your headphones via Sony headphone connect app. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/articles/00186711
If you need further assistance, you can also contact us through our website, please find Sony Electronic’s Support information: Go to sony.com > click on “Support” > scroll down click on “Contact Support” > click on "TV & Projectors" > click on “Chat Now” or you can call us directly in the phone number under “Phone Support”
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
Regards.
David
- Pros mentioned:Comfort, Sound quality
Great Product - Highly Recommend
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super comfortable, and good sound quality. Good clarity in the bass and clean tones overall. Noise canceling works well. Really enjoy the touch pad for controlling music etc. Two buttons makes it easy to use but still have lots of control over what I want. The app is great, I usually dislike these things however it's easy to use and super customizable but not too much. Great bang for your buck.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Cooper,
Thank you for choosing Sony!
It’s rewarding to hear that you appreciate the WH-1000XM5 headphones for their comfort and excellent sound quality, including clear bass and clean tones. We're glad the noise-canceling feature and touchpad controls enhance your experience, and that the two-button design provides both ease of use and control. It’s also great to know that the app is user-friendly and customizable without being overwhelming. Thank you for sharing your detailed feedback and recognizing the value these headphones offer.
Best regards,
-Fred
- Pros mentioned:Sound quality, Weight
Awesome!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These were excellent sound quality, very light but easily dirty. Especially the case they match the color of the headphones and got dirty quickly.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello SimplyZach,
Thank you for considering Sony products!
We’re glad to hear you appreciate the excellent sound quality and lightweight design of the WH-1000XM5 headphones. At the same time, we apologize for the frustration caused by how easily the headphones and matching case show dirt. Your feedback is important, and we will share it with our team to explore improvements in the design and materials for better durability and ease of cleaning.
Best regards,
-Fred
- Pros mentioned:Bass, Battery life, Sound quality
Excellent quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery lasts for very long periods of time. Bought them 2 weeks ago, came with 54% battery out of the box and been using them every other day for 2 hours flights. Have not recharged them yet. Sound quality is really good. Better than apple, and slightly better than bose. They are equalized with higher bass, but can be fixed with the heaphones app.
I would recommend this to a friendBrand response from SonyListens
Posted .We appreciate your output, Ledzoe. We're glad that you like the battery life, sound, and used of equalizer through app. Thank you for choosing Sony. Erin
- Pros mentioned:Battery life, Comfort, Sound quality
sony xm5
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great build quality sounds amazing, really decent battery life and comfortable! ANC is amazing on these headphones dont miss out on these 10/10
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Johny,
Thank you for choosing Sony!
We're pleased to learn that you're enjoying the outstanding build quality, remarkable sound, and impressive battery life of your WH-1000XM5 headphones. It’s fantastic to hear that you find them comfortable and that the active noise cancellation has surpassed your expectations. Thank you for your recommendation, and we hope you continue to enjoy your headphones to the fullest!
Best regards,
-Fred
- Pros mentioned:Battery life, Comfort, Sound quality
Worth every penny!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noice cancellation is out of this world. Very worth the money and I would recommend to everyone. Fit very well in the ears. Only “complaint” is in the gym when you get sweaty they slip a little bit that’s with every over ear headphone. I’ve had them over a month and haven’t had to charge them, they basically last forever. These are VERY great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nobodyyur, This is great to hear! We're also glad that you are enjoying the noise canceling function and fit. Thank you for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Solid headset
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headset with great sound quality and battery life. The noise cancelling works great for when I am doing focus work.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Blake,
We are immensely pleased to hear that your WH-1000XM5 headphones are helping you stay in the zone!
It is great to know that our Industry-Leading Noise Cancellation is providing the quiet environment you need for your focus work. We specifically engineered the Integrated Processor V1 and HD Noise Cancelling Processor QN1 to block out distractions, allowing you to fully enjoy the exceptional sound quality and reliable battery life throughout your day.
Thank you for making Sony part of your daily productivity and entertainment!
Regards,
Dominick
- Pros mentioned:Battery life, Comfort, Sound quality
Samsung headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has a great sounds, its comfortable, and the sound suppression is amazing, but its not water proof and the material isnt good for when you sweat even a little it gets temporary stains by the grease from youre hands after sweating but its pretty easy to clean, the battery life is amazing ive been using them for a week straight and its only at 80% from full charge.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brandon, Thank you for the positive review! We're glad you like great sound, comfortable fit, excellent noise cancellation, and amazing battery life of your Sony WH1000XM5. We value your input about the waterproof capability and strive to continually improve our products to meet the expectations of our customers. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Comfort, Sound quality
Best
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony 1000XM5 headphones deliver an immersive audio experience with top-notch noise cancellation. The sound quality is rich, and the customizable ambient sound feature adds versatility. Comfortable design for extended wear, and the touch controls are intuitive. The battery life is impressive, making them a solid choice for audiophiles and frequent travelers alike.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bestbuylover246, Thank you for sharing your wonderful experience with your WH1000XM5! We're so happy to hear you like the immersive audio experience, top-notch noise cancellation, rich sound quality, adjustable ambient sound feature, comfortable fit, intuitive touch controls, and long battery of these headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Comfort, Sound quality
BEST. HEADPHONES. EVER.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality 10/10 Noise Cancellation 100/10 if that were possible. Battery Life 10/10 Comfort 10/10 You get what you pay for. And in this instance, worth every penny. I am going to buy my wife a pair too. I have never wrote a review before so I can’t stress enough how much I enjoy these headphones. I am so glad I ran into the sales associate who recommended them to me. MUST BUY.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MikeyV, Great! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Bass, Sound quality
Phenomenal headphones
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really like these headphones. Fit is great and both sound quality as well as noise cancelling properties are superb. There is a pro and con with its associated phone app, but overall I like its integration and tuneability of the bass/treble levels to your liking. Overall definitely a recommended headphone, and feel best bangs for your bucks.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TedDallas, Thank you so much for taking the time to leave us a wonderful review of your Sony WH1000XM5! We're so delighted to hear that you appreciate the great fit, superb sound quality, top notch noise canceling, seamless app integration and tons of customization functions, and overall performance of your Sony WH1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Comfort, Weight
Travel companion
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Light weight, ease of use, battery last a long time and comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .HI DATA,
We are pleased to hear that your WH-1000XM5 headphones have become such a great travel companion! It is wonderful to know that you are enjoying the lightweight design and comfort, along with the long battery life that is perfect for those extended trips. We appreciate your feedback on how easy they are to use and are glad they are meeting your needs so well. Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Battery life, Comfort, Sound quality
Traveling or not, these things have you covered.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Feature packed, super light, super comfortable but they do get your ears a little warm after awhile. The noise cancelling it's top notch and the audio get pretty loud. The touch features come in handy, I use them more than I thought I would. Battery life is great, with uses here and there I went a month on the factory charge before having to charge them up for the first time. These are definitely worth it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Randy,
Thank you for the 5-star rating and we're glad to hear that you like the noise canceling, battery performance and smart features of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David