Customer Ratings & Reviews
- Model:
- WH1000XM5/P
- SKU:
- 10947881
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are pleased with the impeccable sound quality, comfort, and amazing battery life. They also appreciate the lightweight design, good bass, snug fit, and decent active noise cancellation. However, some customers find the product to be a bit pricey and note that its portability could be improved. Additionally, concerns have been raised regarding inconsistent connectivity and the maximum volume level.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Bass, Sound quality, Weight
Parthiv
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound.. bass is live. Optimistic design. Light weight and easy to caring.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ParthivS, Awesome! We're glad that you like the sound nd lightweight design. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Headphones
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is good. Comfortable. Nice color. Charges well
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SHANEVAM, thank you so much for taking the time to share your review!
It brings us great joy to hear that you love the sound quality and comfort of your WH-1000XM5 headphones, and that you're a fan of the color too! It's also awesome to know that they are charging up perfectly for you.
We appreciate you choosing Sony!
Best regards,
Estefany
- Pros mentioned:Battery life, Comfort, Sound quality
Best purchase ever
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best purchase I have ever made! The quality is like nothing i’ve experienced before. I use these daily and have zero issues with comfort. The charge lasts a good amount of time as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KaylaH, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Battery life, Sound quality, Weight
As an audiophile, rock on.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great set of headphones, extremely light. Used for a couple weeks for work without needing to charge, charged from 30 to 100 percent in 1hr. This generation has an amazing improvement in sound quality with the carbon fiber drivers. With this new version all distortion at high volumes from bass is completely eliminated, unlike the XM4s or Bose 700 headphones. 10/10 would buy again.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TreyG, Excellent! We're delighted to hear that you are satisfied with your purchase. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
SONY XM5 Wireless Headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These work great on the plane or in the home office. Watching TV you hear all kind of details you would otherwise miss. The noise cancelling is elite. They work well during phonecalls and unlike my airpods, never fall out!
I would recommend this to a friendBrand response from SonyListens
Posted .HI BDAA,
We are thrilled to hear that the elite noise-canceling performance of your WH-1000XM5 headphones is elevating your travel, home office, and TV viewing experiences with details you would otherwise miss! It is fantastic to know they deliver a secure, reliable fit and excellent call clarity where other devices fall short. Thank you for sharing your wonderful feedback and for choosing Sony!
Best regards,
Eliab
- Pros mentioned:Comfort, Sound quality, Weight
The best keeps getting better
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The redesigned WH-1000 XM5 is more comfortable, lighter, more durable, and better sounding than ever. Sony took their top of the line sound quality and active noise cancelation and made it even better. Connectivity has gotten easier and more reliable and I have yet to find a single flaw or letdown with this latest iteration.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ShoppingBag, We're glad that you like that these are comfortable, light, durable. We also appreciate that you are enjoying the sound, connectivity, and noise canceling function. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin
- Pros mentioned:Battery life, Comfort, Sound quality
Best headphones in general
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality amazing, the comfornt exceptional, the battery life perfect. And the features thats just the cherry on top..
I would recommend this to a friendBrand response from SonyListens
Posted .Hello IANSolano,
Thank you for choosing Sony!
We're excited to hear, such fantastic feedback about your WH-1000XM5 headphones! It's wonderful to know that the amazing sound quality, exceptional comfort, and perfect battery life are all exceeding your expectations, with the features adding that extra special touch. We're delighted you're having such a positive experience!
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Amazing!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Comfort, sound quality, and noise cancelling/transparency mode is amazing and the best ive ever had in any pair of headphones!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EthanKyle,
Thank you so much for an amazing review! We're glad you found the best headphones that perfectly match your needs and expectations. Nice to hear you like the comfortable fit, sound quality, and noise canceling/ambient sound mode of your WH1000XM5 headphones. Thanks for choosing Sony! - Kris
- Pros mentioned:Battery life, Sound quality, Weight
Best headset I've had
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable fit. Light weight. Great sound and noise canceling. Long battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LorenR We're happy to hear that you like the comfort, battery life, sound, and noise canceling. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality, Weight
Get Sony head phones!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I live these headphones. They’re work so well and are very light weight. They sound super good and rarely do they hurt my ears after long periods of use
I would recommend this to a friendBrand response from SonyListens
Posted .Hello IsraelL,
Thank you very much for sharing your feedback! It's great to hear that you are enjoying the WH1000XM5 headphones. We're pleased to know that you find them both effective and comfortable for extended use. Your comments about the sound quality and lightweight design are much appreciated. Thank you for choosing Sony!
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Some stuff is good some stuff needs to be improved The surface of the arch that fits your head is very thin, this looks good, but it makes it so that the point of contact in your head is minimal. Since only a small part of this surface touches your head, there is a lot of pressure on it, and after an hour, the top of my head starts hurting, and I have to move the ring around throughout the day to avoid this pain, which is very annoying. The headphone comes with sensors which detect if you have them on. It comes with an app where you can choose if to turn the headphones off when you take them off your head by using the sensor. This is amazing for saving batteries meaning you don't have to charge them often because you forgot to turn them off manually. The problem is you can choose a timer for the to turn off and turn off immediately after taking them off, making it very annoying when you want to take your headphones off for multiple reasons like going to the toilet, talking to someone else or simply moving them around to find a more comfortable position, they turn off and if you are in a meeting on slack or teams, skype you will have to go through the process of connecting a device to these apps again which is very annoying
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BigDaddy, Thank you so much for taking the time to leave us a review of your WH1000XM5. We're glad to hear you like the wearing detection feature of these headphones. We'll certainly consider your suggestion with regard to the wearing detection timer, as enhancing the user experience is our top priority. We also understand that finding the perfect fit can vary from person to person. We recommend adjusting the left and right slider and experimenting with the positioning to achieve a comfortable fit. If you have any specific suggestions or features you'd like to see, feel free to share them with us. Your insights are important to us as we work to meet and exceed your expectations. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Comfort, Sound quality
Excellent Noise-Cancelling headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Slightly better Noise-Cancelling than Bose, very light and more comfortable over the ears than the prior generation of headphones. Battery lasts 30-35 hours between recharges when new. Microphone is good in anything except wind. The case is very nice, a little bulkier than others but much more secure. The color does not rub off or scratch easily, so it still looks nice even after weeks.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JakeP,
That's awesome! We appreciate the positive feedback regarding the noise canceling, comfortable design and battery performance of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Battery life, Sound quality
LOOOVEEEE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love them. I use them for the gym and for when I'm out an about. The sound quality and the noise cancelation are amazing. Really feels like im just surrounded by the sound. THE BATTERY LIFE IS MY FAVORITE... it lasts sooooo long and i love that they turn off on their own after some inactivity (when music isnt playing)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Monica,
We are thrilled that you absolutely love your WH-1000XM5 headphones! It’s great to hear that the amazing sound quality, noise cancellation, and especially the long-lasting battery life are perfect for your workouts and daily use.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Battery life, Comfort, Sound quality
Great pair of headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was going back and forth between these and the AirPods Max. I was more on the side of the AirPods Max, because it fit the apple ecosystem. However, I jumped on the Sony train. Great noise cancellation and excellent battery life! The price is also much better than the AirPods Max, but if you want superior noise cancellation, go with the AirPods Max. The other thing is that the XM5’s don’t really fatigue your head after long use. I highly recommend these headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KSabet Awesome! We're pleased to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Best headphones on the market
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are so good. Ive had them on my wish list for a while and I finally pulled the trigger and I dont regret it at all. The customization is honestly the best feature and really sets them apart from competitors. They are really loud and the sound is crisp. They are extremely comfortable to wear and arent heavy on the head at all. The ear cushions are great as well and have a nice seal.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Maha!
It is truly wonderful to know that you're loving your new WH-1000XM5 headphones.
We put a lot of work into making them comfortable for long listening sessions, with features like precise noise cancellation and high-quality audio drivers for a rich and clear sound.
Thanks for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality, WeightCons mentioned:Connectivity
Too light?
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very light! I wish they were a little heavier just so that they felt more premium. I don’t really like the connectivity of it but they provide great sound!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ericn,
Thank you for choosing Sony!
We couldn't be more pleased to learn that you're enjoying the great sound quality of your new WH1000XM5 headphones! We appreciate you sharing your thoughts on the lightweight design and understand your desire for a more premium feel. Your feedback is valuable as we're always looking for ways to improve our products.
If you're having any issues with the connectivity, please don't hesitate to contact our support team. They're ready to help and can be reached at the following link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Best regards,
-Fred
- Pros mentioned:Comfort, Sound qualityCons mentioned:Volume
Impressive Noise Cancelling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These have been very comfortable for extended use. I generally use these paired with my iPhone while working and the sound has been impressive. I've been very picky with my headphones and compared these to the Apple Airpods Max and Bose, for the money they are a bit better value. The small nit picks I have are the need for an additional app installed for them to function, I wish they could be a little louder for heavier music, and given how lightweight they are (which is awesome) I am concerned with durability over time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ZachA, Thank you for the amazing review! We're glad you like the comfortable fit, great sound quality, and excellent noise cancellation of your new Sony WH-1000XM5. At Sony, we are always looking to improve our product quality and features. We have noted your input about the app and will be sure to forward this feedback to the appropriate department. And also,the WH-1000XM5 headphones have a robust design which helps prevent any type of breakage under normal use.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Great headphones if you're careful.
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WH-1000XM5 headphones are extremely comfortable and the sound quality is amazing, although after only having them for less than a year I can say that the build quality of the hinges are terrible, as mine broke without me even being present in the same room as them.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback, TabithaB.
We are glad to hear you’ve enjoyed the comfort and sound of your WH-1000XM5 headphones, but we are truly sorry to learn about the broken hinge. We understand how disappointing it is when a premium product is damaged, and we appreciate you bringing this to our attention.
While our limited warranty specifically covers manufacturing defects rather than physical damage, we want to help you get your headphones back in working order. Please contact our support team at https://us.esupport.sony.com/support/s/support-contact so our specialists can provide you with information on available repair options and authorized service centers.
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
quality headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bought these as a gift and was told they sound great and are super comfortable. the noise cancellation is also great.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, JasonB!
We’re thrilled to hear that your gift was a hit! It’s wonderful to know the WH-1000XM5 is delivering the comfort and top-tier noise cancellation we’re known for.
Thank you for choosing Sony for your gift-giving!
Best regards,
Gus,
Sony Social Media Team
- Pros mentioned:Battery life, Comfort, Sound quality
So worth it!!!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had these for 9 months now and they’re amazing! They feel like clouds on your ears as you can wear these for hours and they’re comfortable the whole time. The battery life is great. Love these for traveling. The sound quality is crisp and I would highly recommend getting them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TroyL,
We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig