Customer Ratings & Reviews
- Model:
- WH1000XM5/P
- SKU:
- 10947881
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are pleased with the impeccable sound quality, comfort, and amazing battery life. They also appreciate the lightweight design, good bass, snug fit, and decent active noise cancellation. However, some customers find the product to be a bit pricey and note that its portability could be improved. Additionally, concerns have been raised regarding inconsistent connectivity and the maximum volume level.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Sound quality
Worth every penny
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ANC is out of this world. Feels like youre in an airplane but wow. I cant hear anything. The lows are crisp and mids are present. Highs can be a missing but you can change the EQ. Best sounding headphones on the market. Battery life is amazing as well. Tested it and and a charge lasts 2 weeks with about hour and a half listening every day. These are the top. Sennheiser Momentum 4 are a close pick too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mason. we're glad you are enjoying our industry-leading noise canceling headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing SONY. ~Earl
- Pros mentioned:Battery life, Comfort, Sound quality
Best Wireless Headphones I Have Used!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchase these headphones a few months ago on sale and have been enjoying using them since. They are very light and confortable for listening for hours with. The noise cancellation on these are top-notch and battery lasts many hours before needing to charge them. Overall I am very pleased with my purchase!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jonah, Congratulations on your new Sony WH1000XM5! You've definitely made an excellent choice. We're glad you're enjoying the lightweight and comfortable fit, top-notch noise cancellation, and long battery life of your new Sony WH1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Comfort, Sound quality
Comfortable and great noise canceling
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I sold my Bose 700 headphones months ago because I heard these new Sony headphones had good noise canceling. I was going on a trip, so I picked these up. I have to say these are more comfortable than the Bose. The noise canceling is great. Many YouTubers complained about the case, but since I was used to the Bose case, that was not an issue at all. I highly recommend these. They are comfortable, have great noise canceling and long battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi aramosjr, We're glad that you like the noise canceling function, comfort, and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Great headphones even for last gen
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve always heard great things about these headphones(Build quality, sound quality, battery life, Comfort, noise canceling) everything in these checks a box for me even as an Apple user which may sway some to stay away from these, but I have not been disappointed, the noise canceling will work so well it helps me get through my busy routine uninterrupted by the outside. The pass through on the noise canceling to talk to other when you want is also a really clean and responsive feature with no complaints, Love all the gestured features as well as it is all helpful on quick actions, whether I’m using them for work, choruses, baking they have been my everyday carry item.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RAMONH,
We are absolutely thrilled to hear that your WH-1000XM5 headphones in Smoky Pink have become your go-to everyday carry item. It is wonderful to know that the industry-leading noise canceling, responsive ambient pass-through, and intuitive gesture controls are helping you stay focused and seamless throughout your busy routine.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Battery life, Comfort, Sound quality
deliver top-notch noise cancellation
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WH1000XM5 headphones deliver top-notch noise cancellation, audio quality, and comfort. With features like Speak-to-Chat and Adaptive Sound Control, they offer a personalized listening experience. Long battery life and touch controls make them a fantastic choice for audiophiles and travelers alike.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IbrahimZ, We're thrilled to hear that you are enjoying your the audio quality, comfort, and noise canceling function of your new headphones. Your feedback is greatly appreciated and thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
AirPod
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.An excellent article, comfortable and good quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the wonderful feedback, MARIAM!
We are so glad to hear that your WH-1000XM5 headphones are hitting the mark with excellent quality and a comfortable fit!
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Bass, Sound quality
Worth the price... Excellent sound and features
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you haven't tried a set of noise cancelling headphones in awhile.... Do yourself a favor and grab these. The sound is truly amazing at all frequencies. Solid bass. Excellent high and mids. The ability to switch off the noise cancelling feature makes conversations with people around seamless without the need to yell or remove the cans. Connectivity was simple and fast. All in all a VERY solid purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SamsungUser928, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Weight
Satisfied.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I lost my WH-1000XM4 and after a long consideration of repurchasing the same item or the newer one(WH-1000XM5), I chose this one. I liked the design and my ears are more comfortable when wearing for a long time. (lighter than XM4 and it covers my ears better +better leather quality). Bigger headphone case doesn't matter to me much because I wear it when I travel.
I would recommend this to a friendBrand response from SonyListens
Posted .H IreneC, We are glad that you like the design of your new Sony wireless noise canceling headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Comfort, Weight
Best Headphone Purchase!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best headphone! They fit so comfortably without causing ear and head pain. They feel light weight and work amazing! I love how the app also gives you options from noise control, all the way to how you prefer to hear your music. Definitely recommend these!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MadisonP,
Thank you for choosing Sony!
We couldn’t be happier to hear that the WH1000XM5 headphones offer you such comfort and excellent performance. It’s wonderful to know the lightweight design and customizable app features enhance your listening experience. Thank you for your recommendation and for sharing your positive feedback!
Best regards,
-Fred
- Pros mentioned:Bass, Sound quality, Weight
Definite good headset
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a gift for my son, which I’ve purchased an apple airpods max to him as last Christmas gift. Compare with the max, Sony xm5 is much lighter and peformace as good epcially in vocal, bass, and maybe better in noise cancellation. My son likes a lot!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GBuyer, Awesome! We're glad that you're enjoying the WH1000XM5. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Bass, Comfort, Sound quality
Comfortable with incredible sound
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They're extremely comfortable and hands down the best sounding headphones I've had. I own a few pair of beats Studios and while they've got good base, their sound isnt nearly as balanced. I tried out a paur of bose that were way to harsh on the highs. These are absolutely the best headphones I've ever had
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JeffK Glad to hear that you like the sound quality and comfort. Thank you for your perfect star rating and for choosing Sony. Erin
- Pros mentioned:Battery life, Comfort, Sound quality
Sony headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my Sony headphones purchased from Best Buy. The sound quality is excellent. It connects easily to Bluetooth. The noise cancellation is awesome. Battery life is great. They are comfortable to wear blocking out unwanted noise while enjoying music. I recommend this brand if you want a quality product with excellent sound & noise cancellation capabilities.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TanyaG, Thanks for the perfect rating! We're glad that you are impressed with the Sony XM5 wireless headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! -Craig
- Pros mentioned:Comfort, Sound quality
My review on the headphones.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones work spectacular I’ve had them for multiple months and I’ve never had an issue. The headphones play audio perfectly and when I use them I can’t hear anything else. The headphones quality are really good and they are really comfortable. I wear them almost everyday and I’ve never had any problems with charging them. The headphones are perfect and I’ve never had any problem with them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FelixO,
Thanks for sharing such a perfect review! We can't be happier to hear your WH-1000XM5 headphones are living up to their reputation thanks to it's effective noise canceling which allows you to fully immerse yourself in your audio!
Your feedback on the comfort and reliable charging is especially helpful for others considering this model. We're glad they're a perfect fit for your everyday life, and we appreciate you taking the time to share your long-term experience.
Thanks for choosing Sony!
Sincerely,
Jenn | Sony Social Media Team.
- Pros mentioned:Battery life, Sound quality
Great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality. Great noise canceling. Connects to all my devices. Keeps a good charge.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, GeorgeF!
We’re thrilled to hear you’re enjoying the top-tier noise canceling and seamless connectivity of your WH-1000XM5 headphones. It’s great to know they’re keeping up with all your devices and holding a solid charge.
Thank you for choosing Sony!
Best regards,
Gus,
Sony Social Media Team
- Pros mentioned:Battery life, Comfort, Sound quality
Great- but glasses users beware
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, balanced and wide sound, new design is more comfortable to wear for longer, and the battery life is phenomenal as always. The reason these lose a star for me is the new design messes with glasses and disrupts the active noise cancelling which side by side with my WH-1000XM3’s sounds a lot worse. I thought it was a defect, but after looking at the Sony subreddit this is a common issue with glasses users. Not sure if Sony will fix it or not, but as of now ANC quality is severely reduced and underwhelming. Disappointed in Sony as $400 is a lot and I expected better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ahelpfulguy23, Thank you for the feedback on your experience with your WH-1000XM5. We're sorry to hear you're having an issue with these headphones when wearing glasses. I'd suggest adjusting the left and right slider of these headphones to find the right fit when using glasses. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. -Sam
- Pros mentioned:Battery life, Sound quality
The best as of May 2023, till the next QC release
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. Always been a Bose QC fan, bought the QC 15, then upgraded to the QC35II after that. Was thinking of buying the QC45 but then saw the high reviews on this particular model. Did research and finally decided to buy this. No mistake, ANC is excellent, on par with bose. Sound quality, connectivity, battery life and customization is what made the difference.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Binoi,
You definitely made the right choice! We're really glad we were able to meet your expectations with the amazing sound quality, connectivity, long battery life, customized settings and overall performance of your new SONY headphones. The WH1000XM5 have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony! - Kris
- Pros mentioned:Battery life, Sound quality, Weight
Can't go wrong
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones have become my daily driver headphones. From riding on the bus, the train and walking around the city. They are comfortable with beauttiful sound quality. Pass through sound when you need it is great. Battery life is amazing. Very light weight. Carrying case is tough
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dailygadget, Thank you for the positive review! We're thrilled to hear that you like the comfortable fit, beautiful sound quality, ambient sound mode, amazing battery life, lightweight design, and robust carrying case of your new Sony WH1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
My 2nd pair of XM5S
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing audio, amazing noise cancelling. Feels great on the head, nice and comfortable. Strongly recommended.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Leib,
It brings us great satisfaction to hear that you are finding the WH-1000XM5 to be such a comfortable fit for your daily listening. We are delighted that the combination of our leading noise canceling technology and amazing audio quality earned your strong recommendation.
Thank you for being such a valued member of the Sony family!
Best regards,
Dominick
- Pros mentioned:Comfort, Sound quality
Ergonomic design
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good audio quality, comfortable use for extended use
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EmelU,
We couldn't be happier to hear that you are enjoying the audio quality and finding them comfortable for extended use. Striking that perfect balance between premium sound and all-day comfort is exactly what we aimed for with the WH-1000XM5.
Thank you for making Sony part of your daily listening routine!
Regards,
Dominick
- Pros mentioned:Battery life, Sound quality
Big fan!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones!! The sound is perfect and can really get booming. I never turn them up more than halfway and it really shuts out any and all noise. The noise cancellation is also a big plus. I hardly have to charge them. Have had them for a few years and really like them. I only didn’t make them a 5 because sometimes at the gym they slide off. Might just be because my head isn’t big enough. Also comes with a cord if you want to plug them into a device. But I’ve found that noise cancellation doesn’t work if it’s plugged in instead of being connected to Bluetooth.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HCR16,
So glad you love your WH-1000XM5 headphones! It's awesome that the sound, powerful noise cancellation, and battery life are hitting all the right notes for you.
We appreciate the feedback about them slipping at the gym. For active workouts, our WF-1000XM5 earbuds might be a more secure fit.
Just a tip: noise cancellation does work when the headphones are plugged in with the audio cable, but only if they're powered on.
Thanks for choosing Sony.
-Eliab