Customer Ratings & Reviews
- Model:
- WH1000XM5/P
- SKU:
- 10947881
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are pleased with the impeccable sound quality, comfort, and amazing battery life. They also appreciate the lightweight design, good bass, snug fit, and decent active noise cancellation. However, some customers find the product to be a bit pricey and note that its portability could be improved. Additionally, concerns have been raised regarding inconsistent connectivity and the maximum volume level.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Great headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. Comfortable, great sound superior noise cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Apple,
It is wonderful to hear that you are enjoying the superior noise cancellation and sound quality of your WH-1000XM5 headphones! We take great pride in making them comfortable for long listening sessions, so we're glad they are a perfect fit for you.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Comfort, Sound quality
Excellent Noise Cancelling Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality, top of the line noise cancelling, very comfortable and lightweight. It is a bit hard to recommend at the full $400 price but on sale it is an excellent pair of headphones. My only two complaints are, some of the smart ambient mode features override you when you have it set to ambient turning back to noise cancelling when you don't want it to. As well, be warned that when you hook it up to a computer to try and use it for Discord if you use the microphone and listen at the same time the Bluetooth connection forces the audio and microphone quality to be poor quality so if you want to use it for that purpose get a cheap microphone so it will keep the good audio quality.
I would recommend this to a friend - Pros mentioned:Sound quality, Weight
Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very great sound and durability. No complaints and light weight with great range
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Harris,
We are thrilled to hear that your WH-1000XM5 headphones are delivering the high-quality sound and reliability you expected.
We intentionally engineered these headphones with a lightweight, "noiseless" design and soft fit leather to ensure they remain comfortable even during the longest listening sessions. It is also great to know you're enjoying the wireless range and durability; our goal was to combine a refined aesthetic with the robust performance needed for daily use. With our industry-leading noise cancellation and Integrated Processor V1, we hope you continue to enjoy every detail of your music without distraction.
Thank you for being part of the Sony family.
Regards,
Dominick
- Pros mentioned:Comfort, Sound quality
Sony - WH- 1000XM5
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great pair of over the hear headphones. They are lightweight and the noise cancelation is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MaryF,
We are happy to hear that you're enjoying your WH-1000XM5 headphones! It’s great to know that the lightweight design and noise cancellation are providing a high-quality listening experience for you.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Comfort, Sound quality
Awesome Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the sound quality. Comfortable. You won’t go wrong buying these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Cerli,
Thank you for choosing Sony!
We're elated to hear that you love the sound quality and comfort of the WH1000XM5 headphones. Your confidence in recommending them means a great deal to us, and we hope they continue to bring you excellent audio experiences for a long time.
Best regards,
-Fred
- Pros mentioned:Comfort, Sound qualityCons mentioned:Volume
Good features, for music worth the price?
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you’re just looking for headphones for music, I would go with Beats Studio. Much louder and sound quality is almost as good and you can get them under 200. These have a better app, better mic, better noise cancellation, better controls on headphones, more comfortable, and sound a little better. My only drawback is there’re not as loud otherwise I would give them a five.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jasg,
Thank your for your time writing this review! We're glad to hear you like the sound quality, Sony Headphone Connect app, microphone, noise cancellation, comfortable fit, and features of your WH1000XM5 headphones. Sony values customers opinion as we always strive to deliver the best experience possible.
You may try some solutions below to troubleshoot low sound level issues with the headphones:
Turn up the volume of the headset and the connected device.
Connect the Bluetooth device to the headset once again.
Reset the headset.
Initialize the headset, and pair the headset and the device again.
For reference: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534511.html
Should you need further assistance, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We appreciate your feedback and thanks again for choosing Sony! - Kris
- Pros mentioned:Sound quality
Sony WH-1000XM5: The Ultimate Escape Into Sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been using the WH-1000XM5 for about a month now, and honestly, they’ve exceeded my expectations in almost every way. Sound Quality The audio is phenomenal—deep bass, crisp highs, and a balanced midrange. Whether I’m listening to podcasts, classical music, or EDM, everything sounds rich and immersive. The LDAC support really makes a difference when streaming high-res audio. Noise Cancellation Sony wasn’t kidding when they said “industry-leading.” I use these on my commute and in coffee shops, and they block out everything from chatter to traffic noise. The adaptive noise canceling is smart enough to adjust based on where I am, which is super convenient. Calls & Connectivity Call quality is crystal clear. I’ve taken Zoom meetings and phone calls with these, and people say I sound better than when I use my phone directly. Multipoint Bluetooth is a lifesaver—I switch between my laptop and phone without any hiccups. Comfort & Design They’re lightweight and feel luxurious. The ear cups are soft and don’t cause fatigue even after hours of wear. I do wish they folded like the XM4s, but the flat-fold design
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VarunY,
Thank you so much for this detailed 5-star review! We're absolutely thrilled to hear that the WH-1000XM5 has exceeded your expectations across the board. It's fantastic that you're experiencing the phenomenal sound quality with deep bass and crisp highs—that LDAC support is truly key for high-res audio immersion! We're also proud to know that the industry-leading noise cancellation is blocking out your commute and coffee shop chatter, and that the crystal clear call quality is making your Zoom meetings and phone calls seamless. Your appreciation for the Multipoint Bluetooth and the lightweight, luxurious comfort after hours of wear confirms that we've delivered on our design goals. We truly value your support and are glad you chose Sony!
Best regards,
Dominick
- Pros mentioned:ComfortCons mentioned:Price, Volume
Best ANC, not so on audio.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are comfortable best in class ANC but the price is all for canceling sound and not audio quality. The bass is none existent and voice is muffled not to mention low volume the produce at the max. Can improve a bit with EQ. For pro travelers with ANC in mind, get them. If is music then this are not the headphones for you. I returned them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MiguelV, Thanks for your feedback and insights. Sony values the opinions of customers and is always striving to provide the best experience possible. We'd love to help you troubleshoot your problem and turn your experience around. Please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
Best Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My experience with the Sony M5 headphones has been nothing short of exceptional. I’m accustomed to buying Beats headphones, but the Sony M5s have truly surpassed my expectations. The sound quality is simply amazing, and the comfort is unparalleled. I can wear these headphones for an entire day without any ear irritation. They’re incredibly comfortable, making them a perfect choice for extended listening sessions. The battery life is also impressive. I can wear them continuously from 5 am until around 6 pm before the battery level drops to 20%. I highly recommend these headphones to anyone looking for a top-notch audio experience.
I would recommend this to a friend- Pros mentioned:Bass, Battery life, Sound quality
Class-leading over-the-ear headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best pair of headphones I have ever used or owned. Audio quality is without equal. The bass is measured and enjoyable without being overbearing. Clarity and detail are exceptional. The battery life is outstanding. I do, however, wish these were water resistant. Sony needs more songs available in 360 Reality Audio to make that a compelling draw. It didn't make me want to keep Deezer Premium. I went back to my traditional plan.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VSherry, Fantastic! We're very pleased to know you're enjoying the excellent audio quality, bass, clarity, outstanding battery life, and the industry-leading noise canceling feature of your new Sony WH1000XM5.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality, Weight
These are awesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are comfortable, lightweight, and the sound is amazing. The noise canceling works perfectly.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MobiusRazor,
Thank you for choosing Sony!
We couldn't be happier to hear your positive feedback! It's wonderful to know that you find the WH1000XM5 comfortable and lightweight, and that you’re enjoying the exceptional sound quality. We're delighted that the noise-canceling feature is working perfectly for you. Thank you for sharing your experience!
Best regards,
-Fred
- Pros mentioned:Sound quality, Weight
Sony Noise Canceling Headphones
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones. The sound quality is amazing. They are not heavy and fit perfectly over my ears. The noise canceling feature is remarkable! Highly recommend this product!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi John, Awesome! We are so glad to hear that you are happy with your new headphones! Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Comfort, Sound quality
Great headphones!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really great headphones that is noise cancellation. It is comfortable to wear and very flexible! It can connect to a lot of different devices and you can control which device it is connected to through the app. I barely charge the headphones because it lasts so long.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bahnchannn, We appreciate your feedback! We're also glad that you're enjoying the WH1000XM5. Thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
One of The Best Options
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones for conference calls. Sound quality is great for the user and the participants. Switching between a studio mic and these the the person at the other end said they couldnt hear too much difference. They are light to wear feel good overall. I bought these because the noise cancellation was rated as really good and the voice quality for phone calls was excellent and that's how it's worked out. Switching between phone and computer connection is good but not excellent but better than i have had in previous headphones. Not flawless but not bad at all.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MGCHI,
Thank you for the 5-star rating and we're glad to hear that you like the sound quality, noise canceling and smart features of the TV. Thank you for choosing Sony!
-David
- Pros mentioned:Battery life, Comfort, Sound quality
You will love these.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are comfortable to wear with soft ear cushions and an adjustable headband, Up to 30hrs of battery and supports fast charging, They also have a built-in microphone for hands-free calling and voice assistant support in the end very good headphones for enjoying immersive sound and blocking out distractions. You get what you are paying for, High Quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WarlynP, Awesome! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Great ANC headphones!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent Headphones! Substantially better than the XM4's. It sounds as good, but the ANC is quite a bit better. I bought some beats with ANC between the XM4 and XM5, and the beats were not great in any characteristic - comfort, sound quality, and ANC. The XM5 is top-notch in all 3 areas, and the app that controls the headphones is also top-notch.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jeff, we're glad you like the sound quality and noise canceling feature of our product. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing SONY ~Earl .
- Pros mentioned:Comfort, Sound quality, Weight
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great pair of headphones. Light and comfortable and the NR is excellent. I had originally purchase Air Pods Max, but they were so darn heavy. I am in a full Apple environment and the integration cannot be beat, but those things are ridiculously heavy. I will take the lack of integration to get the nice weight and comfort.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SPMU,
Very nice! Thank you for your purchase and we are honored to have customers like you. We're glad to hear that you like the light weight and comfortable design of the Sony headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony and enjoy your headphones!
-David
- Pros mentioned:Weight
Love them
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After using Beats, these headphones are so light, and their noise cancellation is amazing. I've had them for 9 months, and the only complaint I have is that when you wear a hood, sometimes the sensor is too sensitive and automatically skips songs or videos
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the feedback, KAPY!
We are so glad to hear that the lightweight design and amazing noise canceling are hitting the mark for you!
We also really appreciate you calling out the issue with your hood triggering the touch sensor. If it gets too annoying when you're bundled up, you can easily disable the touch panel in the Sony Sound Connect app. We are passing your notes along to our engineering team to look into for future tweaks.
Thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality, Weight
Sony xm5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved these headphones ,they are great they fit my head perfectly super light weight and awesome sound quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JesseR, thank you so much for your amazing review! We're thrilled to hear that you're loving your new Sony - WH1000XM5 headphones. It's great to know they're the perfect fit in comfort and sound quality. We really appreciate you choosing and hope you enjoy every moment with your music! Regards, -Dominick
- Pros mentioned:Comfort, Sound quality
Sony for the win!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones, they are better than the Beats Solo with the over the ear. The sound quality is amazing too! I highly recommend them for anyone who is interested in noise cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BigTee,
We’re thrilled to hear you're enjoying the amazing sound quality and noise cancellation! Thank you for recommending us over the competition.
Thanks for choosing Sony.
Best regards,
Eliab