Customer Ratings & Reviews
- Model:
- WH1000XM5/P
- SKU:
- 10947881
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are pleased with the impeccable sound quality, comfort, and amazing battery life. They also appreciate the lightweight design, good bass, snug fit, and decent active noise cancellation. However, some customers find the product to be a bit pricey and note that its portability could be improved. Additionally, concerns have been raised regarding inconsistent connectivity and the maximum volume level.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound qualityCons mentioned:Portability
Older but more reliable/sound better than xm6.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are great. The sound quality is better than the xm6. They are less compact but will last you longer. The simpler headband and hinge design works better with ears and heads. They also won’t break like my xm6 did. I now wish i kept these instead of my xm6.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Anton,
Thank you for your candid feedback and for the five-star review of your WH-1000XM5 headphones. We're very happy to hear that you're enjoying them and that you find the sound quality, comfort, and build to be a significant improvement. It's great to know that the new headband and hinge design are working so well for you, providing a more comfortable and durable experience. Enjoy your music!
Thanks for choosing Sony, have a great day!
DiegoV
- Pros mentioned:Sound qualityCons mentioned:Portability
I was between Apple AirMax and Sony XM5
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was between these headphones and the AirPod Max. My brother has the AirPod Max and yeah the sound good but not amazing, they are also heavy, and it’s weird that there is not off button. After a dive into people reviewing both headphones, the sony headphones are recommended if you are solely buying the headphones for sound quality, the apple if you don’t mind splurging more money and you only have apple products. I honestly love my headphones I have several piercings all around my ear and struggle with my ears hurting when having something against my ears but I don’t have that with these. If you find that the sound quality isn’t great in the beginning download the app and you can make adjustments. Only con is they don’t fold into themselves, they come with a nice case but it’s pretty big, but even then I don’t mind them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LesleyV, You've made an excellent choice! We're thrilled to hear you love the great sound quality and comfortable fit of your new Sony WH-1000XM5.
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life
Sony headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good happy with my purchase battery been good for me no dislikes as of a month usage
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the wonderful feedback, EARLB!
We are so glad to hear you are happy with your purchase and that the battery life is treating you well after a month of usage! There is nothing better than going days without having to worry about a charge.
Thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality, Weight
Good sound, Easy to carry
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This headphone has a good noise cancelling (comparable to apple airpods). It also fits very well around the ear. The advantage of it comparing to Apple airpods max is the light weight it has.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AmirrezaG, Amazing! We're delighted to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Comfort, Sound quality
Best headhones ever!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best noisecanceling headphones over all quality and comfort as well as the quick charge thats the best no mater how dead 3 minutes and bam 3hrs the noise cancling is great on planes even without music.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi luis, Thank you for the positive review! We're very pleased to hear you like the exceptional noise cancelling feature, overall quality, comfortable fit, quick charging, and overall performance of your new Sony WH1000XM5. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality, Weight
Perfect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality best, this item not heavy and very useful I’m definitely recommending
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ATLAS,
It’s rewarding to hear that the WH-1000XM5 is providing such a high-quality audio experience and that you are finding the lightweight design so useful! We worked hard to ensure these headphones deliver world-class sound without compromising on comfort, so it is great to know they have earned your recommendation.
Thank you for choosing Sony.
Regards,
Dominick
- Pros mentioned:Battery life, Comfort, Sound quality
Better Value than AirPods Max
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancellation is good and the headphones are really comfortable. The transparency mode does a good job at bringing in outside noise but doesn’t do a good job at making your own voice sound like you aren’t wearing anything. Battery life is excellent and the app works well on my iPhone 14 Pro.
I would recommend this to a friendBrand response from SonyListens
Posted .That's great, MarcoG! You definitely made the right choice with these headphones. We are thrilled to hear about your amazing experience so far with our newest industry-leading noise canceling headphones, WH-1000XM5. We're also glad to hear you appreciate everything about these headphones, especially the exceptional comfort, superb sound quality, excellent ambient sound mode and noise cancellation. It's also good to know you are utilizing the built-in equalizer on the Sony Headphones Connect app. The WH-1000XM5 headphones rewrite the rules for distraction-free listening. 2 processors control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed driver, DSEE – Extreme and Hi-Res audio support the WH-1000XM5 headphones provide awe-inspiring audio quality. Thank you for choosing Sony! -Jess
- Pros mentioned:Battery life, Comfort, Weight
Buy these & thank me later
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I work in the noisiest office maybe ever and this purchase has truly changed my productivity at work. Couldn’t recommend enough. The battery life is around 60 hours. They are lightweight and comfy! The blue color is also gorgeous!
I would recommend this to a friendBrand response from SonyListens
Posted .That's wonderful to hear, Elise! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Craig
- Pros mentioned:Comfort, Sound quality
Worth every penny.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are super comfortable. I can wear them for 5 or 6 hours without the top of my head getting pressed & ache by the headband. The controls are easy to use by touch tap or swipe on the headphone cup. The noise canceling is excellent as is the sound quality we have come to expect from Sony. They work very well for phone calls and web meeting calls like Zoom. They only fold flat, but really that makes them fit better in my laptop bag than the previous versions that folded up into a felt bag. Used with the Sony Music Center app, the custom transmission protocal really brings to life classical and movie music. But there is still the optional cable and you can plug straight into a PC or receiver for pure sound quality. I am extremely pleased with them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kafinator, Thanks for sharing your awesome experience with your Sony headphones. We are glad that you are extremely pleased with them. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Battery life, Comfort, Sound quality
The Price is worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable headphones for long use and long battery life. I would highly recommend. The noise cancelling is top notch, eliminating all outside noise.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EvanF, We're glad that you like the battery life, comfort, and noise canceling function. Thank you for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Must have for work or travel and lightweight!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had these for 6 months now and they work fantastic. The battery is great and after 3 work days I then need to charge for about an hour, and it is back at 100%. I have flown twice and these blocked out so much noise except I could hear a kid screaming. When I took off the headphones then I actually heard how loud the child was. Great looking headset and my manager went and bought one, and walking around campus I get stopped all the time about them. This is solidly made and the only complaint is the talk-to-stop noise feature can get annoying so I suggest turning it off as it triggers even when eating lunch. I wear these over my Apple earpods.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi bigB4life, We are happy to hear that your new Sony WH-1000XM5 wireless noise canceling headphones work fantastic for your needs. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for trusting Sony! Vincent
- Pros mentioned:Comfort, Sound qualityCons mentioned:Portability
Better than the XM4s, but maybe not worth price.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am a headphone addict. I have the XM5's, QC35 II's, AirPod Pros, Beats in ear, etc. These are really good. Better noise canceling than the XM4's, but don't fold up as neatly for travel. I think they sound better too, but hard to say for sure. Pretty comfortable as well. Try em.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JohnnyK, Great! We'r glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Bass, Battery life
Excellent battery life and audio quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony-WH1000XM5 have a great battery, it lasts for more than a day or two. The XM5’s have the best ANC that I have ever seen, with the amazing bass and spatial audio, it makes for a great headphone to be used for daily lives.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RRAM, We're glad that you like the battery life, noise canceling, and audio quality. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
A great pair of headphones.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones, they have great noise canceling and are very comfortable. One of the best pairs I own! I debated between these and bose, ended up with these, and they have been great for airplanes, syncing over Bluetooth is pretty easy and they are comfortable for several hours without issue.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, DJBK,
Thanks for the review and the 5-stars rating! It is most rewarding to hear how much you are enjoying your Sony Headphones and how effectively they have met all your needs! We hope you can continue to enjoy the amazing sound quality and top-technology noise cancellation!
Thanks for choosing Sony, have an incredible day!
DiegoV
- Pros mentioned:Battery life, Comfort, Sound quality
Amazing sound, battery and comfort
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Want impeccable sound and noise cancellation as well as comfort? These right here will definitely provide! Amazing pair of headphones with an insanely long battery life. Match these with Tidal’s Master music quality to get the most magical sound quality ever!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jordy, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Satisfied
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the sound quality and comfort of these headphones, especially that the app allows you to control your listening experience. It really brings out the true colors of these headphones. I could not recommend them for the gym; they do not have a firm grip on your head if you have a lot of hair.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello SKYLER,
Thank you for choosing Sony!
We're elated to hear that you love the sound quality and comfort of your WH-1000XM5 headphones, and that the app is helping you customize your listening experience. We also appreciate your feedback about their use at the gym. We'll definitely take your comments on the fit into account as we continue to improve our designs.
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
great headphones with some early adopter woes
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the headphones sound great, and they are quite a bit more comfortable to me in comparison to the xm4s, which were sufficient, but don't feel as nice or sound as good in comparison. i can wear these for much longer periods of time than the xm4s and i enjoy the sound more. the new adjustable bands are a nice improvement too, and feel more premium than the xm4. this device has some issues though. noise cancelling auto adjusts, which can be quite annoying when you can hear the headset adjusting automatically over and over in a short span of time, which makes me personally wish the noise cancelling can be manually adjusted instead. furthermore, the touch surface on the right earcup will still make noises when you touch it, even if you turn off touch controls. these issues, while annoying, hopefully can be fixed in a future software update. these still sound great, and are just very comfortable, and will be perfect i believe if these issues are addressed in a software update.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi will, We're glad that you like the sound great and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Comfort, Sound quality
Highly Recommend
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headset for on the go. noise canceling works so well. along with the feature for the headset to change if there is movement. Charge holds for a long time. Highly reccomend. They are also very comfy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BonnieC, fantastic! We're glad that you are enjoying the noise canceling function and features of your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Comfort, Sound quality
best purchase i’ve made
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.these headphones are amazing, the sound quality is great and so is the noise cancellation. the battery life is great. they’re comfortable and cute and definitely worth thr money.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi eyaa, This is great! We're delighted to hear that you like the audio quality, noise canceling, battery life, and comfort. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Good headphones, poor touch sensor
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. Annoying touch-sensor ear cup. I don't understand why Sony and most other headphone manufacturers feel the need to include touch capabilities in such a way that it reduces overall functionality. 1. If you're using this pair of headphones under hot weather and your ears get sweaty, the touch sensor gets erroneous input 2. When swiping with a finger, the margin of error for directional swipes is too low 3. If the touch capabilities are disabled with the phone app, the ear cup nonetheless still *beeps* when it senses your finger Noise-cancelling is best-in-class. Design aesthetic is awesome. Sound quality is great. Despite no longer folding in for a compact storage like previous models, the lack of another structural point of failure makes me indifferent to this issue. I'd give it five stars, if only Sony could also provide the option for actual button inputs.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BenjaminL,
Thank you for the review and we really appreciate the time you took to share so many details about your experience with the headphones. We're glad to hear that you like the design and sound quality of the headphones. Your inputs are much appreciated. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David