Customer Ratings & Reviews
- Model:
- WH1000XM5/P
- SKU:
- 10947881
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are pleased with the impeccable sound quality, comfort, and amazing battery life. They also appreciate the lightweight design, good bass, snug fit, and decent active noise cancellation. However, some customers find the product to be a bit pricey and note that its portability could be improved. Additionally, concerns have been raised regarding inconsistent connectivity and the maximum volume level.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Great headphones!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones and good noise cancellation. Easy to use with plenty of room for large ears.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, Kirk!
We’re thrilled to hear you’re enjoying the world-class noise cancellation of your WH-1000XM5. It’s also great to know the design provides a comfortable fit for your ears—we aim for premium comfort during those long listening sessions!
Enjoy the music and thank you for choosing Sony.
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
Should’ve bought them sooner!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve always wanted a great pair of noise cancelling headphones but never took the dive. I finally decided after booking a long flight that my current earphones were not going to be enough noise cancellation and comfortable. As an avid music listener/video watcher, these are incredible. Noise cancelling is amazing, the features (like how it’ll allow ambient sound in if it detects you talking or someone talking to you, covering an ear allows you to listen to the sound around you, etc.) add on to the value! These work so well I can easily use them in the office as well and not feel like I won’t hear my coworkers when they’re talking to me. I’m extremely happy with my purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Ralph,
That's awesome! We are very happy to hear your satisfaction with our Sony WH1000XM5. We're glad that you are pleased with the noise canceling feature and other amazing features of our XM5. The WH1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. - Marco
- Pros mentioned:Battery life, Sound quality
Best darn headphones on the market
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I recently purchased these headphones to use on a trip. The sound that came these headphones produced were amazing. I particularly enjoyed the noise canceling feature that kept all the noise in the aircraft completely out, which allowed me to thoroughly enjoy the movie I watched while on the plane. This pair of headphones also has a terrific feature that allowed me to pause noise canceling by simply touching the right headphone with two fingers. This feature allowed me to have a conversation without completely removing the headphones. I would recommend this product to anyone who plans to take a trip or simply use it while you’re working out because it sounds great. It also provides a comfortable fit and has a pretty good battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrianW, Awesome! We're glad that you are satisfied with your purchase. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Good Sound Quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones. They have a noise canceling option and an ambient sound option too. If you download the app, you can adjust the sound too. The only reason I took one star off is because I feel like these might break if I were to mishandle them. I try to take care of my things though so it’s not really a problem for me.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the great review, user777467!
We’re thrilled you're enjoying the noise canceling and the custom sound options via our app—it really makes a difference! We appreciate your feedback on the build; while the WH-1000XM5 features a lightweight, "noiseless" design, it is engineered for durability during daily use. Since you take such good care of your gear, they should serve you well for a long time!
Thank you for choosing Sony!
Best regards,
Gus,
Sony Social Media Team
- Pros mentioned:Sound quality
Good sound, bad comfort…
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality and noise canceling is some of the best I’ve heard in a pair of Bluetooth speakers, and I have no complaints when it comes to that. When it comes to comfort, it’s the worst I have ever experienced. I’m not sure if this is just an overall issue with wireless headphones in general, but even after 10-15 minutes your head is hurting from them sitting on your head. I would recommend atleast buying them and trying them out, and if you don’t like them take them back.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Coop,
Thank you for choosing Sony.
We couldn't be happier to hear your positive comments about the sound quality and noise cancellation of the WH1000XM5 headphones. We regret the discomfort you’ve experienced with the fit and apologize for any inconvenience this may have caused. We suggest reviewing this guide on proper headphone positioning to help enhance comfort: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000539062.html. Your feedback is greatly appreciated and invaluable in helping us improve our support.
Best regards,
-Fred
- Pros mentioned:Sound quality
Sony head phone
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m satisfied with my choice for head phone, the sound is clear and I use them for just relaxing and listening to music in my man cave.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SAMM,
We could not be more pleased to hear that your headphones are providing clear sound and a great way to relax in your man cave. Creating a premium, immersive listening environment for your downtime is exactly what we aim for.
Thank you for choosing Sony to be a part of your relaxation space.
Regards,
Dominick
- Pros mentioned:Comfort, Sound quality
Highly Recommended
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these so much. I have to do hemodialysis 3 days a week, 5 hours per treatment. While doing my treatments I listen to podcasts to help the time pass and before I got these headphones I couldn’t hear most of the shows I listen to. There is always so much back ground noise and nurses yelling across the unit, it was so hard to hear what I wanted to hear. These headphones work so well at blocking back ground noise it’s like a different world. And I can finally hear my shows. They are definitely worth the price if background noise is a issue. I also love being able to control them with just a lil tap on the ear piece. They’re also very comfortable, very soft on my tiny ears. The carrying case is also well made and appreciated since it’s more convenient to carry along to my treatments.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Melissa, Awesome! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Comfort, Sound quality
Great Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones are very comfortable. Touch features work well and are not too sensitive. Sound is great and is easy to customize the equalizer using the Sony app. Battery lasts a long time and charges quickly.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi David, We're glad that you are enjoying your headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality, WeightCons mentioned:Connectivity
Yes, they're better than the XM4s
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.3.75 (im docking it for the connectivity issues) Wow, Sony managed to do it again. Just when you thought that they could have stymied innovation, they come along with a pair of lighter headphones that are actually BETTER at noise canceling than they were before. I wouldn't have believed it, but its true. These are lighter, sound just as good to my ear, and the noise canceling is crazy. Crazier than the crazy before...crazier. The XM4s would actually hurt my head, too, after a while. I didn't get that with the XM5s. Glad I upgraded. I have yet to test the voice quality on calls, but I will. The one issue I have with these is that after a while, they will just disconnect. You can be watching a movie, or listening to music (in other words, you're actively using them) and it still disconnects. Yes, I went to the app and set it to not turn off...but it still does. I bet they can fix it with a firmware update, but still, for a $400 pair of headphones...that's a miss out of the gates.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Wisealma, While we're glad that you like the design and noise canceling function, we regret that you're having an issue where it disconnect while watching a movie or listening to music. This is definitely not the experience we'd like you to have. We also thank you for ensuring that automatic power off function is set to [Do not turn off] on the headphones Connect app.
In addition, we recommend trying the following steps below if the headset does not operate properly.
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534701.html
If this does not help, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
- Pros mentioned:Sound qualityCons mentioned:Connectivity
Amazing headphones
|Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] I bought it because a friend of mine had one, so he made me buy one. Definitely do not regret my choice. The noise cancellation is very good, letting me study in loud places. And the music sounds so good with them. If you’re thinking on getting this, make sure you get the protection too, this is my second pair, and I had to use my protection because my first one stopped connecting to my phone after a while.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi there, Thank you for your fantastic review of the WH-1000XM5! We're thrilled to hear that you are enjoying the noise cancellation and sound quality, which are perfect for studying in loud environments. It's great to know that your friend's recommendation led you to a purchase you don't regret. We also appreciate your advice on getting protection for the headphones. We're sorry to hear about the connectivity issue with your first pair, but we're glad the protection plan was helpful. Enjoy your music and studies with your WH-1000XM5! Thanks for choosing Sony! - Romeo
- Pros mentioned:Comfort, Sound quality, Weight
very comfortable
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are super lightweight and comfortable. The noise cancelling is amazing and there is also an ambient sound setting.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DanielaM, We're glad that you like the lightweight design, comfort, noise canceling and ambient sound setting. Thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Buy it already!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing of headphones. Sound quality, ANC, microphones, build quality, comfort are all top notch. Would definitely recommend if you’re looking for something at this price point. This is the best you will find
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bella, Awesome! We're glad that you like the sound quality, noise canceling, build, and comfort. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
SH! Noise-Cancelling Sweet Sonic Sounds from SONY
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony - WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones set a high bar for competitors to emulate. Pristine audio, thunderous bass with sparkling high frequencies are sure to delight even the most ardent stereophile! The golden silence achieved by activating the Noise-Cancelling option is as peaceful as early morning by a babbling brook! Sculpted in a beautiful frame, these discrete wonders of pure audio are distinctive, without being pretentious. That sound... Oh, my... that sound... is absolitely phenomenal!! SONY - WH-1000XM5 earn my highest recommendation!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi gadgetguy11, Awesome! We are so glad to hear that you are happy with your new WH-1000XM5! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Love this!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and really helps me focus while study and doesn’t give me headaches
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the review, CassandraC!
We are so glad to hear that your WH-1000XM5 headphones are helping you stay focused while studying. It’s wonderful to know that you’re enjoying the great sound and finding them comfortable enough for long sessions without any headaches!
Good luck with your studies, and thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
Perfect!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the perfect headphones! Lightweight and the sound is so good
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kamila,
We’re so glad to hear that you're loving your WH-1000XM5 headphones! It’s great to know that the lightweight design and sound quality are perfect for you.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Sound quality
Overall excellent product
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have owner for over a year and would recommend, great noise cancelation functionality. Nice app features for different sound setting and to easily turn off and on different features.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello LanceM,
Thank you for choosing Sony!
We're elated to hear that your WH1000XM5 headphones have been a reliable companion for over a year. Your positive remarks about the noise cancellation and the app’s user-friendly features truly highlight the effort we put into crafting an exceptional audio experience. Knowing that these aspects have made a difference for you encourages us to continue innovating and supporting your journey with great sound.
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Very happy with these
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m really happy with these. The noise canceling is excellent, and the feature of being able to put your palm on the right earphone to turn it to temporary transparency mode (and the way it immediately return to noise canceling when you remove your palm) is something the competitors don’t have. Sound quality seems quite high to me, but I admittedly don’t really care. Comfort and noise canceling are more important to me — you try working from home with three kids around! Side note, these are very comfortable to wear for a long time and the built in mics for taking calls / zoom meetings are great. When I listen back to a zoom recording, sound quality of my audio is excellent. Loud, clear, natural sounding, with absolutely zero background noise. I’m sure the Bose 700 are great too, but the palm on the earphone feature on these sealed it for me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JeremyB, Awesome! We are so glad to hear that you are happy with your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Gift for my daughter
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a great buy! It is stylish, great quality, and a great sound! My daughter loves it!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gamer,
We couldn’t be happier to hear that the WH-1000XM5 has been such a successful addition to your daughter’s daily routine. From the sleek, sophisticated silhouette to our industry-leading noise cancellation, we strive to blend premium style with an unmatched audio experience. Knowing that she is enjoying the high-fidelity sound quality is exactly what we love to hear.
Thank you for making Sony a part of your daughter’s listening journey and for trusting us with your gift.
Regards,
Dominick
- Pros mentioned:Comfort, Sound quality
Must Buy!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the sleek look of these headphones. Very comfortable and the sound quality is what you'd expect from Sony. LOVE!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LanaR!
It brings us great satisfaction to hear that the design and comfort of the WH-1000XM5 are working so well for you.
Thank you for becoming a Sony customer!
Warm regards,
Estefany
- Pros mentioned:Comfort, Sound quality
Amazing Headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are by far the best headphones I have ever used. Very comfortable to wear with amazing quality and noise cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kota, That's awesome! We're glad you like your new headphones . Enjoy and thanks for choosing Sony. -Craig