Customer Ratings & Reviews
- Model:
- WH1000XM5/P
- SKU:
- 10947881
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers praise the impeccable sound quality, exceptional comfort, and amazing battery life of the product. They also appreciate its lightweight design, good bass, snug fit, and decent active noise cancellation. However, some customers have noted concerns regarding its portability, price, and occasional connectivity issues. A few also wished for louder volume and water resistance.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Portability
Great Headphones, Don’t Fold
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are one of the best headphones ive had, but the only thing about them is they don’t fold. I could be nick picky about it, but for my profession working in the sound design department, compact is key when loading all if your things in a backpack or more.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi QuintinT!
It is most rewarding to hear that these are among the best headphones you’ve owned, and we truly appreciate your perspective on the design as a sound professional. We understand how important every inch of space is when you're packing your gear for work.
The WH-1000XM5 features a refined, noiseless design with a slim headband and soft leather for a light feel. They also use four microphones on each ear to make sure your voice sounds crisp and clear during calls, even in busy places.
It’s a pleasure having you as a Sony customer!
Warm regards,
Estefany
- Pros mentioned:Battery life, Sound qualityCons mentioned:Portability
Solid headphones, some minor gripes.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid headphones. Great sound quality, noise cancellation, and battery life. They are a bit heavy and I don't like the case or that they don't fold up. All in all, great purchase but might be a little overpriced for what you get.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi samstha, we're glad that you like the sound, noise cancellation, and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality, Weight
Best headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super nice headphones. The audio is super clear and full of depth. The headset is really lightweight and the ear cups are super cozy. Also, the noise cancellation is crazy good
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rita, Perfect! We really love to hear you like the impressive noise cancelling feature, sound quality, and exceptional comfort of our industry-leading, Noise Canceling headphones WH-1000XM4! It's good to know you're happy and satisfied with your purchase. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for your purchase and for giving the product a perfect rating! -Jess
- Pros mentioned:Weight
Definitely recommend
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would definitely recommend the xm5 since they are very light and good price for the quality they provide. But, like anything else, they do come with a flaw. During intense work outs they do tend to fall easier.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VICTORERNESTO,
We are glad to hear you are enjoying the lightweight design and great value of your WH-1000XM5 headphones! We appreciate your feedback regarding the fit during intense workouts, as it helps us improve future designs.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Bass, Battery life, Sound quality
Amazing
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones, great bass, great voice, amazing noise cancellation, really long battery
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelK,
Very nice! We're glad to hear that you like the bass and noise canceling of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Comfort
Best noise reduction headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality,very comfortable better than Bose Q comfort
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JORGEP,
Thank you for choosing Sony!
We're elated to hear that you appreciate the quality and comfort of the WH1000XM5 headphones, and that they have made a positive impression compared to other brands. Your feedback inspires us to continue delivering exceptional audio experiences tailored to your comfort and enjoyment.
Best regards,
-Fred
- Pros mentioned:Battery life, Comfort, Sound quality
Amazing Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing Sound, Easy to Connect, Super Comfy to wear for extended periods of time. Battery Life is great over 20hrs ++, Replaced Bose headphones with these new Sony's just a way better headphone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Slider99, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
really good noise cancellation
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the audio and noise cancellation are really good like you can be walking around and not hear people around you while you have them on
I would recommend this to a friendBrand response from SonyListens
Posted .Hello LOGAN,
Thank you for choosing Sony!
We're elated to hear that the WH-1000XM5 headphones are delivering excellent audio and noise cancellation for you. It’s wonderful to know they help create a peaceful environment, even in busy surroundings. Your experience highlights the care and technology we've invested in these headphones, and we appreciate you sharing your positive feedback.
Best regards,
-Fred
- Pros mentioned:Bass, Comfort, Sound quality
A Must Buy - Sony Strikes Again!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones with deep rich bass. They really block out the noise around you and are incredibly comfortable to wear. Highly recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RonaldM,
That's great! We're glad to hear that you like the bass sound quality, noise canceling and comfortable design of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. We appreciate the recommendation and thank you for choosing Sony!
-David
- Pros mentioned:Battery life, Sound quality
sony xm5
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.amazing sound quality and battery life i would most definitely recommend this product!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello FranciscoR,
Thank you for choosing Sony!
We couldn't be happier to hear that you are enjoying the WH1000XM5 headphones and appreciate the amazing sound quality and battery life. Your recommendation means a great deal to us and motivates us to continue delivering exceptional audio experiences.
Best regards,
-Fred
- Pros mentioned:Sound qualityCons mentioned:Price
Impressive cans
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty impressive headphones. Have some issues with the dual device syncing back and froth from my iphone and macbookair but you can lock a specific device in the app just a confusing feature. The ANC works really well and the ambient setting is good too. Was a little turned off by the high price but considering I wear headphones about 8 hours a day they have been worth it. Earcups not quite as comfortable as my old bose quiet comfort 2's but I may try replacing them with a different material in the future. The black ones do smudge easily but that's only a minor complaint.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi howcanbe,
Thank you for the review and we're glad you like the sound quality and comfort of the headphones. If in case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Comfort, Sound quality, Weight
Super headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing set of headphones. Lightweight, comfortable, and sound quality is just amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Benram,
Perfect! We're glad that you like the design, comfort, and sound quality of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality
Detailed soundstage superior noise cancelling.
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid performance. I fell in love with my apple airpods for their noise cancelling, especially when flying, they were a lifesaver but on long flights they would run out of battery. After a little research I settled on these and am very happy. Excellent sound which is rich and detailed in subtle ways, too many headphones try to overcome poor sound quality with excessive bass. Good battery life and superior noise cancelling, I have not tried the mic feature yet.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PeterR, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Bass, Sound quality
Not worth the upgrade if you already have the XM3.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my fourth headphones from Sony. I won both the 700 n 900 series plus two version of THE 1000(XM3/XM5). For you bass head, the into 710is a good start and for anyone wanting to get more serious the 910. The XM3 was one of the best headphones out there in the market doe the longest time and there is a reason why. With thousands of satisfied reviews...its a no brainer. I was about to get the XM4 but decided to skip it. The XM5 is a good improvement but honestly, I keep going back to my 910 bass headphones. The reason is...its not as loud as I had hope not did it have enough clarity in its bass that made me go ooohh and ahhh. The noise cancelation is pretty amazing but the updated XM3 is quite the contender. If you have the XM4...just wait for the update because when the XM3 got its update, it improved over the XM4. My friend has it and when we compared...it sucks to buy a new model to only have an old model get better through update* which I'm surprised Sony is even good at.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Seng, We appreciate you taking the time sharing your review of your experience using the XM5. For low sound level, please try the following:
Turn up the volume of the headset and the connected device.
Connect the Bluetooth device to the headset once again.
Reset the headset.
Initialize the headset, and pair the headset and the device again.
Note: Depending on the connected device, the volume of the device and the headset may or may not be synced. If the volume on a device is not synced to the volume on the headset, it will not be possible to use the device to turn up the volume on the headset once the volume is turned down on the headset.
In that case, turn up the volume of both the headset and the connected device.
Ref: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534511.html
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
BBY Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
- Pros mentioned:Sound quality
Better than expected!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is amazing. Highly recommended. If you like to zone out and not hear anyone else’s conversation, simply switch to the noise canceling mode and crank that volume!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JeffreyM,
We are thrilled to hear that you are enjoying the industry-leading noise cancellation of the WH-1000XM5! It is the perfect tool for creating your own personal space and focusing entirely on your music.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Comfort, Sound quality
XM5 best all around
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I just got the XM5 and I must say I cannot find anything wrong with them other than they may get a little warm. Comfort 9.5 - very light while maintaining a solid feel Mic 9.5 handles my calls beautifully. I use them mainly for work ANC 9. Not sure what i was expecting they certainly don’t block everything. Sound 9.7 superb sound for music. Functionality 9.7. Love the tap features you have access to change for example holding your left ear cup to cancel/stop ANC. App 10. SO MANY OPTIONS. Love the EQ custom settings. Utilization 10. Having the versatility to used of them on my iPad Pro and work dell laptop on the fly is amazing. Battery. 9 while I wish I never had the need for downtime for recharge, battery life is a none issue
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Omikurita! Thank you for your awesome review! We are so glad to hear that you are enjoying your new WH-1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear.-Carl
- Pros mentioned:Comfort, Sound quality
Great headphones
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Use these every day. Super comfortable, fantastic noise cancelling, quality sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarinaG,
We could not be more pleased to hear that you are enjoying your headphones every single day! It is wonderful to know that you are experiencing the full potential of our Integrated Processor V1, which delivers unmatched noise cancelling, alongside the specially designed 30mm driver unit that provides exceptionally clear and natural sound quality.
Thank you for trusting Sony.
Regards,
Dominick
- Pros mentioned:Comfort, Sound quality
Great sound, comfortable, so-so app
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is great, but just a bit behind the Sennheiser competitor IMO (I tried both). Noise canceling is outstanding. I didn't care for the app and couldn't find a equalizer setting that really made me happy, but that's a minor nitpick. The head band and ear cups are comfortable; however, moving around and laying on the couch while listening, these wouldn't stay in place on my head. Surely that won't be an issue for everyone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MatthewW,
Thank you for the purchase! We're glad to hear that you like the sound quality and noise canceling of the headphones. Your feedback is greatly appreciated. Thank you for choosing Sony and enjoy your headphones!
-David
- Pros mentioned:Comfort, Sound quality
Just buy them already
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worth the money for sure. Ive worn these things for atleast 4-5 in a single sitting and they were comfythe whole time. Great to throw on before doing some chores. I Probbaly wouldnt want to work out in them just so i keep them nice and i think the instructions say to not overly sweat with them on but otherwise they are the perfect headphone. Impecible sound quality and the noise cancelling is no joke best in its class. Works amazing for talking on the phone. Blah blah stop thinking about it and just buy the headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .We appreciate you taking the time sharing your honest review, ChristopherT. We're delighted to hear that you are enjoying the sound quality and noise canceling function. Thank you for choosing Sony. Erin
- Pros mentioned:Battery life, Comfort, Sound quality
Great Sound
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best headphones! Great sound, sound setting, battery life, and are very comfortable to use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ElizabethG, Awesome! Thank you for the 5-star rating! We're truly delighted to hear that we've matched your expectations with your new Sony WH-1000XM5 and you are enjoying the incredible features. Glad to know you appreciate the exceptional comfort, sound quality, great battery life of the unit. Thank you for your purchase and for choosing Sony! -Jess