Customer Ratings & Reviews
- Model:
- WH1000XM5/P
- SKU:
- 10947881
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers praise the impeccable sound quality, exceptional comfort, and amazing battery life of the product. They also appreciate its lightweight design, good bass, snug fit, and decent active noise cancellation. However, some customers have noted concerns regarding its portability, price, and occasional connectivity issues. A few also wished for louder volume and water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Sound quality
Best Headphones in the Market
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are amazing - The sound, the bass, the noise cancellation, and even the battery life; however, the only downside I would say is that these headphones are not sweat resistant. I purchased them thinking I could use them at the gym, but they’re prone to getting damaged, but they are really good headphones nonetheless!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chris,
Thank you for the review and we're glad to hear that you like the bass sound quality, noise canceling and battery performance of the headphones. Your feedback is greatly appreciated. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
-David
- Pros mentioned:Comfort, Sound quality
Great for autism
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my headphones, very comfortable, even with hoop earrings on. Noise cancelling is very good, cancels all background noise. You can still hear a nearby conversation but it's muffled. Ambient noise feature is nice and it's adjustable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlexW, Great! We're thrilled to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Great upgrade
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the MX3 and these are a nice upgrade in comfort, convienve and features. Audio just as good as before. The ability to detect when you remove them is game changing! Seems to have better range as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chris, we're glad you are enjoying our product! Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Sony Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancelation is great and audio is even better
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CARLOSR,
It's a true pleasure to hear that the audio quality and noise cancellation of your WH-1000XM5 are providing such a high-quality listening experience. We love knowing that you can fully immerse yourself in your music without any outside distractions.
Thank you for choosing Sony for your premium audio journey!
Best regards,
Dominick
- Pros mentioned:Comfort, Sound quality
Sony XM5
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Quality headphones. The feel is nice when you put it on your head. No pinching and could probably wear when I'm sleeping. Great sound and fantastic noise cancelling. I use them during a noisy class and work perfectly.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi whitney, Excellent! We're glad that you are enjoying the sound quality and noise cancelling. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is very good, nice base respose with mid and high sound. Very comfortable to wear on long flights. Nice feature that when you take off head phones the movie or music you listen to will stop the replay when you put the back on.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GregF, Awesome! We are glad to hear that you are enjoying the sound quality of your new WH1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort
Amazing
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing Quality! PERFECT FIT AND SUPER COMFY!!! The black wasn’t well suited for me but returned and got them in a lighter color and I stilll absolutely love them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AngL, Thank you for the positive review! We're glad you like the amazing quality, perfect fit, super comfortable fit, and the silver color of your new Sony WH1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Sound quality
Sony M5 better than Bose!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sold my m3's. these sound better and have a longer battery life. of couse the noise cancelling is great. just used them on a 3 hour flight sitting 2 rows away from screaming baby. i watched a movie hand did not hear the baby at all, even during quiet scenes. better than the bose headphones i have.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Corey, Awesome! We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Best sounds best noice cancelation
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely the best sound and noise cancellation you can get on the market. You almost not feel it over the head the soft materials make is very comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AdrianP,
Excellent choice! We're glad to hear that you are having a great time with the superb sound quality, noise cancellation, comfortable fit, and overall performance of your XM5 headphones. Thanks for choosing Sony! - Kris
I like the light weight feel on my ears
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, and very light weight on head. Battery life is great! I only use them during work hours or during long walks in the park, so I only need to charge them every other day.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JOYCELYNR!
Thanks for sharing your awesome review with us!
We are very glad to hear that you are loving the great sound, light weight, and excellent battery life of your WH-1000XM5 headphones.
We appreciate your decision to go with Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality, Weight
Excellent Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones offer excellent noise cancellation and because they are very light can be worn for extended periods, such as during a long flight, without discomfort that some heavier headphones can cause. Sound quality is terrific and am overall very happy with these headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JS88, We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Sound quality
Good but could use improvements
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my headphones and all of the features, as there are more things these headphones can do compared to my previous ones but I think the noise cancelling feature could use some improvement but still works well
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TessR,
We are beyond pleased to hear that you love your headphones and are enjoying the wide array of features they offer compared to your previous pair.
Regarding your feedback on the noise cancelling, we want to ensure you are getting the absolute best performance possible. You can often enhance the noise cancelling effect by ensuring a proper fit and checking specific settings within the app. We recommend reviewing these optimization tips in our help guide to help tailor the silence to your environment: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000534745.html
Thank you for choosing Sony!
Regards,
Dominick
- Pros mentioned:Comfort, Sound quality
The best noise cancelation!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Coming from XM3, these are far better in noise cancelation. And it's still super comfy for long-duration periods.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DLC761, Fantastic! We're thrilled to hear that you find the WH-1000XM5 headphones to be a significant improvement in noise cancellation compared to the XM3. It's great to know that they remain super comfortable for long-duration use. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Excellent Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound with these headphones. There is more technology in these headphones than i will ever use. I had Bose headphones for years. The ear padding wore out so i purchased the Sony headphones. The difference between them is like, the Bose are like driving a Lexus. The Sony is like driving a BMW. Both excellent but the Sony has a bit more power in the sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, Dave,
Thanks for the great review and a 5-star rating! It’s rewarding to hear how much you are loving your Sony Headphones! With up to 30 hours of battery life, you'll have enough power even for long trips; and with their modern and lightweight design, they fit snugly around the head with less pressure on the ears while keeping out external sound because of the amazing Noise Cancelling feature!
Thank you for choosing Sony, have a great day!
-DiegoV
- Pros mentioned:Bass, Sound quality
Great audio quality
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent audio quality, just the right amount of bass, significantly superior sound compared to Apple products and cheaper. The only drawback was the headphones, as they caused perspiration in the ears after prolonged use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nila, Awesome! We're delighted to hear that you are enjoying the audio quality of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Upgraded from XM5
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased these for my mother after she broke her XM4 headphones. She was able to connect to her phone and television without any issues. Sound quality is incredible.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DennisM,
It’s a true pleasure to hear that your mother is enjoying her new WH‑1000XM5 headphones, especially after moving on from her XM4s. Knowing she could connect to both her phone and TV with ease, and that the sound quality feels incredible, really shows how seamlessly the experience is working for her.
Thank you for choosing Sony to bring effortless connection and rich sound back into her everyday moments.
Regards,
Dominick
- Pros mentioned:Sound quality, Weight
sony xm5
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First pair of headphones, lightweight, amazing sound quality, amazing noise cancellation, everything about these headphones is amazing for the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChrisB, Awesome! We are so glad to hear that you are happy with the sound quality of your new WH-1000XM5 headphones! Thank you so much for the 5-star rating and for choosing Sony! -Carl
- Pros mentioned:Sound quality
These headphones preform well and sound great.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones preform well and sound great. I find the headband orientation to the speakers a little awkward on the head when the speakers are ideally situated on the ears. Not a big deal, but I do notice every time I wear them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JasonF,
We are delighted to hear that the Sony WH-1000XM5 headphones perform well and offer exceptional audio reproduction!
We appreciate your specific feedback regarding the fit and the interaction between the headband and the earcup placement. Our goal with the WH-1000XM5 design was to achieve a lightweight, comfortable, and seamless feel for long listening sessions, and we take all observations on comfort and fit seriously.
Thank you for choosing Sony for your premium listening experience.
Regards,
Dominick
- Pros mentioned:Comfort, Sound quality
Headphones xm5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality I love the noise cancellation too. And they are super comfortable I like headphones that cover my ears completely so I love it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Amer, Great! We're pleased to hear that you like the noise canceling function and comfort. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality, Weight
Light headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones for traveling around anywhere I have tried the AirPods max but I like these more because they sound great and they are very light to wear. Which is a key feature for me the AirPods are to heavy to wear for long periods of time
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nadeshot86, Awesome! We're pleased to hear that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin