Customer Ratings & Reviews
- Model:
- WH1000XM5/P
- SKU:
- 10947881
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers praise the impeccable sound quality, exceptional comfort, and amazing battery life of the product. They also appreciate its lightweight design, good bass, snug fit, and decent active noise cancellation. However, some customers have noted concerns regarding its portability, price, and occasional connectivity issues. A few also wished for louder volume and water resistance.
This summary was generated by AI based on customer reviews.
Sony head phone
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m satisfied with my choice for head phone, the sound is clear and I use them for just relaxing and listening to music in my man cave.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SAMM,
We could not be more pleased to hear that your headphones are providing clear sound and a great way to relax in your man cave. Creating a premium, immersive listening environment for your downtime is exactly what we aim for.
Thank you for choosing Sony to be a part of your relaxation space.
Regards,
Dominick
- Pros mentioned:Battery life, Sound quality
Good headphones
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good headphones bought them at discount price I recommend buying them if you find them with a discount you won't regret it good battery life and really good sound not the best of the best but definitely up there
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PedroVDJ, Great choice! We are glad to hear that you are enjoying your new WH-1000XM5 headphones! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Carl
Best cancellation every
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I read many reviews before buying this headphone. I'm glad that I bought it. Very soft
I would recommend this to a friendBrand response from SonyListens
Posted .Hello there,
Thank you for choosing Sony!
We're excited to hear that you are happy with the WH1000XM5 headphones and appreciate their softness. Your thoughtful approach to selecting these headphones reflects your dedication to quality, and we’re glad they bring you comfort and enjoyment. We hope they continue to enhance your listening experience.
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality
Perfect
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best headphones I have ever owned. Great sound quality and comes with an actual case for everything. Battery life is 30 hours which is amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DevonM, That's really cool! We're thrilled to hear that you feel the WH-1000XM5 is the best sounding headphones that you've owned. It's good to know you are enjoying the top-notch sound quality, amazing battery life, and overall features of our industry-leading, Noise Canceling headphones WH-1000XM5. Thank you so much for your purchase! -Jess
- Pros mentioned:Sound quality, Weight
Great product and light weight
|Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Been using only for a week, Sound quality is great. Very light weight and spatial sound is good. What’s annoying, auto pauses music even if Im humming a song, have to figure out to stop that!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Planet51, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony! -Craig
#1 choice in headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Phenomenal sound quality and super comfortable, noise cancellation is also the best I’ve ever felt in any headphones. Only downside is a weaker bass, but this can be slightly enhanced with settings in the Song sound app
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kris,
It brings us great satisfaction to hear that you are finding the sound quality phenomenal and the noise cancellation to be the best you’ve ever experienced. We take great pride in creating that quiet studio feel, and it’s wonderful to know the WH-1000XM5 is delivering that for you.
We are also glad you discovered the Sony | Sound Connect app to help tailor the audio to your liking. For even more impact, we recommend experimenting with the Clear Bass slider within the Equalizer settings, which allows you to boost those low-end frequencies significantly without distorting the mids or highs.
Thank you for choosing Sony and for being a part of our audio family.
Regards,
Dominick
- Pros mentioned:Battery life, Sound quality
Pure Bless Experience
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Onces in a life time experience that I never throught I would be able to buy; but here I am loving the bass and sound quality,plus battery life ah pure Bless my anime music in 4k heaven.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Yuki, Thanks for sharing your awesome experience. We are thrilled to hear that you are loving the bass and sound quality of your new Sony wireless noise canceling headphones. With our WH-1000XM5 headphones, you can enjoy magnificent sound quality which is engineered to perfection and have a battery life that can last up to 30 hours with quick charging (3 min charge for 3 hours of playback). With 8 total microphones, these headphones are our biggest step forward in noise canceling technology. For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound. Thank you for your purchase. Enjoy! Vincent
Ear comfort!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Back in school and taking long walks listening to lectures, on my computer for hours a day. Wanted to try some over the head earphones for ear comfort. Love these! Super long battery life, noise cancelling. I love them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AverieK,
We are elated to hear that your WH-1000XM5 headphones are making such a positive impact on your studies and your daily walks. It is wonderful that you are enjoying the industry-leading noise cancellation and long-lasting battery life, especially during those marathon sessions at your computer. We are thrilled to provide the comfort you were looking for to help you stay focused on your lectures.
Thank you for trusting Sony to be your companion through your academic journey.
Regards,
Dominick
- Pros mentioned:Sound quality
Sony wireless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Solid headphones with great audio and decent sound cancelling
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the review, John!
We’re thrilled to hear you’re enjoying the great audio quality and noise canceling on your WH-1000XM5 headphones. It’s awesome to know they’re delivering the premium sound experience we strive for.
Enjoy the music and thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Battery life, Comfort
I love my Sony headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These a great for everyday use and very comfortable to wear. They can go long periods without having to be charged too. You can even adjust the settings in the headphones for different sound control like a higher bass
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jazmyn We're glad that you are enjoying your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Amazing Quality
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones fall nothing short when it comes to quality and comfort by far in my opinion the best headphones on the market !!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WilmerO, Great! We're thrilled to hear that you like the quality and comfort. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Battery life, Comfort
Favorite headphones!!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super comfy and they connect seamlessly. I can wear them for hours and not get tired. Probably only charge them once or twice a month because the battery lasts so long.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi customer, We're thrilled to hear that you like the battery life and comfortable to use. Your feedback is greatly appreciated and thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Sony head phone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are very comfortable light as a feather, and the sound quality is great for it’s price point . The noise canceling is surprising good . Would recommend to a friend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bulldogamerican1, Thanks for sharing your experience. We are glad that you like the sound quality and noise canceling feature of your Sony WH1000XM5 wireless noise canceling headphones. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
Best Headphones Ever, just wish water resistant
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ones I was waiting for. I didn't think they were coming until August. My Bose 700 were stolen and so I wound up getting these and have to say, the Sony are better in sound isolation, sound quality using Tidal (3d audio, eq) and they cancel out everything! The hand over the right ear to amplify the outside world for you hear is an amazing touch. I use these for remote working all over town. I'm always in my headphones but can let in people as I want. A blessing for my social anxiety. The only spot that Bose has these beat is on the device switching. This may be a familiarity thing at this point. TBD
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DevKore, while we're sadden to hear that your previous headphones were stolen, we are glad that you like the sound quality, noise canceling function, and features of your new headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Easy to set up,
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent, great sounding, love i can cover up one ear to pause music and listen to my spouse's features. Easy to set up. Comfortable to wear. Highly recommend this wireless headphones for all to have
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mary, Amazing! We're thrilled to hear that you are enjoying the sound, comfort, features, and ease of setup. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Better than AirPods Max.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.On the fence between this and the Apple AirPods Max, I ended up liking the sound better and the battery life on this one as a matter of fact I bought my self one and then I bought my wife one!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JanP, Great! We're glad that you are enjoying the sound and battery life. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Erin
Good Everyday and Great Travel Headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WH-1000XM5 headphones continue the legacy of Sony's acclaimed noise-canceling technology, offering an outstanding listening experience that combines comfort, premium sound quality, and advanced features. For anyone in search of a top-tier pair of headphones, the XM5s set a new standard. Design and Build Quality The WH-1000XM5 features a sleek and modern design that is both stylish and functional. The ear cups are elegantly shaped, and the soft-touch finish adds a premium feel. The ear cushions are plush, providing a snug fit that isolates outside noise while remaining comfortable for hours of use. Noise Cancellation Performance The WH-1000XM5 boasts best-in-class Active Noise Cancellation (ANC) capabilities. While it effectively blocks a significant amount of ambient noise, it is still not groundbreaking during flights, as some ambient noise may still come through. Don’t expect dead silence; it’s designed to reduce distractions but won’t completely eliminate all background sounds. This makes it ideal for casual listening and environments like cafes or offices, but be aware that complete isolation isn’t guaranteed. Sound Quality When it comes to sound quality, the XM5s excel. The headphones deliver a rich, balanced audio profile, with clear highs, warm mids, and deep bass that doesn’t overwhelm. However, this is not an audiophile's headphone; rather, it serves as a great travel and everyday headphone that offers a colored sound profile, making it enjoyable and uplifting for casual listeners. Whether you’re listening to classical music, hip-hop, or podcasts, the sound remains detailed and immersive. Battery Life and Connectivity The battery life of the WH-1000XM5 is impressive, offering up to 30 hours of playback time with ANC activated and even more without it. A quick charge feature provides up to 5 hours of playback from just a 10-minute charge, making them perfect for users on the go. The headphones also support Bluetooth 5.2, ensuring a stable connection with a wide range of devices. Touch Controls and Features The touch-sensitive controls on the earcups are intuitive and responsive, allowing you to adjust volume, skip tracks, and take calls with ease. While the Sony app is not particularly polished, it does include all the essential features and controls needed to customize your listening experience. Final Thoughts Overall, the Sony WH-1000XM5 ANC Headphones are a remarkable choice for anyone seeking high-quality sound, exceptional noise cancellation, and comfort in a sleek design. Whether you’re using them for work, travel, or leisure, these headphones provide a listening experience that is hard to beat. However, the price is high, which may not align with every budget. If you're in the market for a solid set of headphones, the WH-1000XM5s are undoubtedly worth considering, but be mindful of their cost.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi UnknownCommenter, thanks for your detailed review. We're glad you are enjoying our product. We appreciate your feedback regarding the pricing of the WH1000XM5. Thanks for choosing Sony! ~Earl
- Pros mentioned:Battery life, Sound quality
I wanted to like these
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Switching from the XM4 to these headphones might feel more like a headache than an upgrade. While the battery life remains impressive and the sound quality is still great, the noise cancelling feature is inconsistent. There are times when it feels too weak, and unfortunately, there's no way to adjust it to match its initial performance. The touch controls are more reliable compared to the XM4, but they tend to be overly sensitive. Honestly, considering my XM4 failed after just a year and the buggy experience these headphones offer, I'm likely to switch to Bose when these eventually give out.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SadTechTips, We are sorry to hear that the WH1000XM5 did not meet all of your expectations. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
- Pros mentioned:Comfort
Best headphones ever
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These have completely changed my life, they are amazing. I just wish they would fold inwards and water resistant but they make it up in comfortability and quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KevinM, We're delighted to hear that you're enjoying the features, compatibility and quality of your headphones. We appreciate your star rating and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Sonny mx5
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best overall premium sound quality. I have tried several headphones, and none compare to the XM 5 in overall quality and sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ArturoM,
We are honored to hear that the WH-1000XM5 stands out as the best overall in quality and sound compared to the many other headphones you have tried. Providing a superior, premium audio experience is our top priority, and we are thrilled that these have become your clear favorite.
Thank you for choosing Sony.
Regards,
Dominick