Customer Ratings & Reviews
- Model:
- WH1000XM5/P
- SKU:
- 10947881
Rating by feature
- Sound Quality
Rating 4.8 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers praise the impeccable sound quality, exceptional comfort, and amazing battery life of the product. They also appreciate its lightweight design, good bass, snug fit, and decent active noise cancellation. However, some customers have noted concerns regarding its portability, price, and occasional connectivity issues. A few also wished for louder volume and water resistance.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Best Headphones I've Owned
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had the headphones for a year now and still love them. I listen to audio books, music, and make calls when I go for walks outside. The sound is fantastic the call quality is insane. The connectivity is crisp and I can set my phone in the middle of the house and listen and talk anywhere I go while doing house chores. The head pinch was a bit of a problem at first. Found that wearing a hat helped early on to add some padding. As the headphones wore in, the band has lost the pinch.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrandonH, Thanks for the 5-star rating! We're happy to hear that you are enjoying your music with the new Sony XM5 Wireless headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. -Craig
Definitely recommend
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise cancellation sound quality and battery longevity! Only gripes I have are that the ear cushions and plastic aren’t that great, tabs break to easy when you’re changing them out
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the review, cmoney!
We’re glad the noise cancellation and battery life are working well for you! We also appreciate your feedback regarding the ear cushions and plastic tabs—we’ll certainly share those durability concerns with our design team.
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Sonic headsets
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought them for work since O work remotely and they are just perfect! Great sound, quality and color! The only thing I would say is not so great is that since are Bluetooth I need to charged them every 2-3 days
I would recommend this to a friendBrand response from SonyListens
Posted .That's great to hear, FransheskaP! We're glad you like the sound quality of the headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Best headphones yet
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Design, sound, functions, etc. Best headphones so far. Personally better than Airpods Max.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi philosykos, We're glad that you like the sound and functionality. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Amazing Headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the quality and sound with amazing battery life and noise cancellation!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SebastianV, Awesome! We're glad that you like the sound, battery life, noise canceling, and overall quality. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
PERFECT
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality, a lot of features and perfect for any style of living
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the excellent review, DominickN!
We are thrilled to hear that you are enjoying the good sound quality and the many features of your WH-1000XM5 headphones! We designed them to be versatile, and we are especially pleased that you find them perfect for any style of living, seamlessly blending performance and sophisticated design.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
XM5 Review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony XM5 headphones are a true masterpiece in the realm of audio technology, and I can't help but sing their praises. From the moment I slipped them over my ears, I was enveloped in a world of sonic bliss. Let's start with sound quality – it's simply unparalleled. The XM5 delivers crystal-clear highs, rich mids, and deep, punchy bass that elevates every note of my favorite songs to new heights. Whether I'm jamming to rock classics or immersing myself in the delicate nuances of classical music, every detail is brought to life with stunning clarity. Comfort is another area where the XM5 shines. The plush ear cushions and adjustable headband make wearing these headphones an absolute pleasure, even during marathon listening sessions. And with Sony's advanced noise-canceling technology, I can escape into my music without being interrupted by the outside world. But it's not just about sound and comfort – the XM5 is packed with features that enhance the overall listening experience. The touch controls are intuitive and responsive, allowing me to adjust volume, skip tracks, and even answer calls with a simple tap. And thanks to the Sony Headphones Connect app, I can fine-tune the sound to suit my personal preferences and access additional features like ambient sound control and adaptive sound control. Battery life is another standout feature of the XM5. With up to 30 hours of playback on a single charge, I can enjoy uninterrupted music playback throughout the day without worrying about running out of juice. In terms of design and build quality, Sony has once again hit it out of the park. The XM5 exudes elegance and sophistication, with a sleek, minimalist design and premium materials that not only look great but also ensure durability and longevity. Overall, the Sony XM5 headphones are a testament to Sony's commitment to excellence in audio technology. With their exceptional sound quality, comfort, and advanced features, they have truly raised the bar for what headphones can achieve. Whether you're a music lover, audiophile, or simply someone who appreciates the finer things in life, the XM5 is sure to impress. Highly recommended!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Loweh, Thanks for sharing your experience and we appreciate your feedback. We are glad that you like the sound quality, comfort and advanced features of your new Sony WH1000XM5 wireless noise canceling headphones. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Sony - WH-1000XM5 Wireless Noise-Canceling
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Product with great sound clarity and flexible to adjust
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VamshidharG! Thanks so much for sharing your feedback with us.
It is fantastic to know that you’re having such a great experience with your WH-1000XM5 headphones. We really appreciate you highlighting the sound clarity and how easy they are to adjust for a perfect fit!
We appreciate you choosing Sony!
Warm regards,
Estefany
- Pros mentioned:Battery life, Sound quality
Great Headphones
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent noise cancellation and the battery life is amazing!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JayR, Perfect! We're glad you like the excellent noise cancellation and amazing battery life of your Sony WH1000XM5. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product extremely happy with it!! Flawless quality best set of headphones I've owned!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TeresaO,
That's wonderful to hear! We are absolutely thrilled you are so happy with the flawless quality of your WH-1000XM5 headphones and consider them the best set you've owned. Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Comfort, Sound quality
Headphones
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones in the market. Far better than beats. Great sound and comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CarlosG, We're glad that you like the sound and comfortable to use. Thank you for choosing Sony. Erin
- Pros mentioned:Battery life, Sound quality
Amazing
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable! Amazing audio long lasting battery couldn’t recommend more.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GinnieB, We're glad that you like the sound, battery life, and comfort. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Really good sounding
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Upgraded from the last model. Sounds great. Noise cancelling on planes is great
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Dxdaytripperxt,
Thank you for choosing Sony!
We’re honored to hear that your upgrade to the WH1000XM5 headphones has enhanced your listening experience, particularly with noise cancelling during flights. Your feedback reinforces our commitment to delivering advanced audio technology and comfort for our users. Thank you for taking the time to share your impressions.
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Comfortable and great sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is great even on an airplane. They were comfortable and the noise cancelling worked well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rick, We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
- Pros mentioned:Sound quality
Worth it
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound love you can control eq settings and work great even with apple
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ErickN,
We are honored to hear that you think the WH-1000XM5 headphones have amazing sound! We are glad that you love the ability to control the equalizer settings and that they work great, even when paired with your Apple devices.
Thank you for trusting Sony!
Regards,
Dominick
- Pros mentioned:Comfort, Sound quality
good product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exceptional sound quality, comfort, and noise-canceling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi muelsyse, We're glad that you are enjoying the audio quality, comfort, and noise canceling of your headphones. Thank you for choosing Sony. Erin
- Cons mentioned:Connectivity, Portability
Mid step
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Small spec bump form the previous year if there is a sale I would grab them. I had connection issues and they do not fold up.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello BenjaminT,
Thank you for considering Sony products.
We're truly sorry to hear you're running into frustrating connection issues with your WH-1000XM5 headphones. That's certainly not the experience we want you to have, and we appreciate you taking the time to share your feedback on the design. We will make sure to pass those comments directly to our product team.
To get your connection fixed right away, the best next step is to speak with our specialized headphone support team. They're equipped to give you personal assistance and apply their expertise to quickly troubleshoot this issue and get your headphones working flawlessly.
Please contact them directly here:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
We look forward to helping you get back to a seamless listening experience.
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality
+A
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product highly recommend.. battery life is excellent. Great sound
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TitoR, We're delighted to hear that you like the sound and battery life. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Great if not inconsistent
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I came from the 1000XM-4. It's a good headset depending on what you like and what you're coming from. If you don't mind Bose sound tuning of less bass and more mids it's not bad. I not the Google Assistant is a little more consistent than the XM-4. The charging on this headset is a massive upgrade in speed. In less than an hour at work they went from empty to full. By default the auto pausing is a little sensitive. My main gripe with these is the noise canceling microphones while on a voice call. While the canceling and voice isolation is incredible it's inconsistent. I was able to have real conversations on the phone while mowing my lawn speaking normally. At the same time the connection was shaky and inconsistent. Nice that connection becomes more solid this will be a game changing headset.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Authentech,
Thank you for the feedback and we're sorry to hear the voice call issue with your headphones. Update the software of your headphones via Sony headphone connect app. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/software/00269130
The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thank you for choosing Sony!
Regards.
David
- Pros mentioned:Sound quality
Sony - WH-1000XM5
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Incredible sound I love them recommended you will not regret having them
I would recommend this to a friendBrand response from SonyListens
Posted .Hello EdwarG,
Thank you for choosing Sony!
We couldn't be happier to hear that you love the incredible sound of the WH1000XM5 headphones. Your recommendation means a lot to us, and we're grateful to be a part of your listening experience. Thank you for sharing your enthusiasm—it inspires us to keep delivering exceptional products.
Best regards,
-Fred